all images © mat wright ensuring quality – what can be learnt from the uk and the rest of...
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All images © Mat Wright
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Ensuring quality – what can be learnt from the UK and the rest of Europe?Santiago
June 2014
Geoff [email protected]
Quality assurance (official definition) :
“The policies, processes and procedures that define and systematically monitor and evaluate different aspects of a product, service, process or facility to ensure that quality
standards are being met”.
Quality assurance (my rough definition)
“What we do to make sure that things are done as well as we need them to be done”.
What is Quality Assurance?
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Overview
European Union
Quality as a process
Quality framework
Systemic Institutional Classroom/workplace
Developing holistic quality assurance systems
United Kingdom
Quality components
Quality drivers
Supply sideDemand side
Governance issues
Coherence
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Over to you: issues for consideration
Quality Components
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Policy, Funding, Regulation
Standards and Qualifications
Teaching and Assessment
Relevance to the
LabourMarket
Quality Drivers
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Funding aligned with clear policy aims
Curriculum reflects skills required
by the labour market
Excellent teaching and robust assessment
Skill shortages eliminated
and skills
utilised
Who does what?
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Government / Skills Funding Agency
OFQUAL
OFSTEDUKCES
Quality: Issues and Focus
Policy and FundingBalance between innovation and continuity in policy directionFunding (Economy, Efficiency, Effectiveness)Regulation and Inspection Balance between maintaining standards and minimising bureaucracy BIS/Skills Funding Agency
Standards and QualificationsResearch and evaluationOccupational standardsApprenticeships frameworksRegulated qualifications market Qualifications and programme development
OFQUAL
Relevance to the Labour MarketEmployers skills and attitudes surveysEmployer ownership and investment Skills utilisationSkills deployment Future proofing UKCES
Teaching and Assessment Teaching, mentoring, coachingCurriculum development Assessment and gradingInformation, advice and guidanceManagement
OFSTED
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Quality as a process
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Set up clear, appropriate and measurable goals and objectives in terms of policies, procedures, tasks and human resources
Establish procedures to ensure the achievement of goals and objectives (eg development of partnerships, involvement of stakeholders, allocation of resources and operational procedures).
Design mechanisms for the evaluation of achievement and outcomes by collecting and processing data in order to make informed assessments
Develop procedures in order to achieve the targeted outcomes and/or new objectives. After processing feedback, key stakeholders conduct discussion and analysis in order to devise procedures for change
Quality Framework
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Focus on the learning environment
What are the standards and how can we measure them?
What question should be asked to determine they are met?
What instruments can be used to assess and develop quality in relation to each standard?
System wide: Increased employability Better match between training supply and demand Improved access Relevance of quality assurance systems for providers Investment in training of teachers and trainers Participation rates Completion rates Placement rates Utilisation of acquired skills in the workplace Unemployment rate Attainment levels of vulnerable groups Quality of LMI Active labour market approaches
Provider:
Pedagogy and assessment:
Consistency with quality approaches in other aspects of policy development and teaching environments (eg schools, universities)
Principles for holistic quality system 1 • Assuring the
quality of adult learning provision requires a comprehensive approach that crosses all education and training sectors
2 • More systematic evidence based evaluation of quality approaches and tools in adult learning is needed to inform and enable further development
3 • Complement existing resources
• Develop and extend existing resources
• Integrate resources into a consistent framework of principles, criteria and guidelines
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Issues for consideration: Over to you!
What are the main drivers for quality assurance in TVET?
Who benefits?
What are the characteristics of a good quality assurance system?
Who is responsible?
What are the risks and challenges?
How do we overcome them?
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