all interpretation manikandan

8/4/2019 All Interpretation Manikandan

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TABLE 1

AGE OF THE RESPONDENT

S.NO AGE GROUP NO OF

RESPONDENTS

PERCENTAGE

1

BELOW 20 YEARS 12 16%

2

20-25 YEARS 30 40%

3

25-30 YEARS 18 24%

4

ABOVE 30 YEARS 15 33%

TOTAL 75 100

INTERPRETATION

From the above table it is clear that , 16% of the

respondents were in the age group of less than 20 years , 40% of the

respondents were in the age group of 20-25 years ,24% of the

respondents were in the age group of 25-30 years , 33% of the

respondents were in the age group of more than 30 years


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CHART 1

AGE OF THE RESPONDENT

BELOW 20 YEARS

14%

20-25 YEARS

36%

25-30 YEARS

21%

ABOVE 30 YEARS29%


3/40

TABLE 2

OCCUPATION OF THE RESPONDENT

S.NO OCCUPATION

NO OF

RESPONDENTS PERCENTAGE

1 STUDENT 25 33.3%

2 BUSINESS 25 33.3%

3 PROFESSION 19 25.3%

4 OTHER 06 8%

TOTAL 75 100%

INTERPRETATION

From the above table it is clear that , 33.3% of the

respondents were students , 33.3% of the respondents were business

as their occupation , 25.3% of the respondents were professionals, 8%

of the respondents were other occpation.


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CHART 2

OCCUPATION OF THE RESPONDENT

33.30% 33.30%

25.30%

8%


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TABLE 3

INCOME GROUP OF THE RESPONDENT

S.NO INCOME GROUP

NO OF


1 2000-4000 10 13.3%

2 4000-6000 13 17.3%

3 6000-10000 20 26.7%

4 10000 ABOVE 32 42.7%

TOTAL 75 100%

INTERPRETATION


respondents were in the income group of2000-4000,17.3% of the

respondents were in the income group of4000-6000,26.7% of the

respondents were in the income group of 6000-10000, 42.7% of the

respondents were in the income group of more than 10000 rupees per

month.


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I E P E ESP E

13.30%

17.30%

26.70%

42.70%


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TABLE 4

MARITIAL STATUS OF THE RESPONDENT

S.NO MARITIAL STATUS NO OF

RESPONDENTS

PERCENTAGE

1 MARRIED 35 46.7%

2 UNMARRIED 40 53.3%

75 100

INTERPRETATION:

The above table shows that 46.7% of the

respondent were married , 53.3% of the respondent were unmarried.


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CHART 4

MARITIAL STATUS OF THE RESPONDENT

47

53

MARRIED UNMARRIED


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TABLE 5

QUALIFICATION OF THE RESPONDENT

S.NO INCOME GROUP

NO OF


1 SSLC 2 2.6%

2 PLUS 2 11 14.7%

3 GRADUATION 51 68%

4 OTHER 11 14.7%

TOTAL 75 100%

INTERPRETATION


respondents were completed sslc , 14.7% of the respondents were

completed their plus two , 68% of the respondents were completed their

graduation , 14.7% of the respondents were noted as others towards

their qualification.


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I E P E ESP E

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

0.00%


11/40

TABLE 6

LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS

PERCEPTION ON FREE SERVICE

S.NO SATISFACTORY LEVEL

NO OF


1 HIGHLY SATISFIED 42 56%

2 SATISFIED 17 22.7%

3 NOT SATISFIED 9 12%

4 DISSATISFIED 7 9.3%

TOTAL 75 100%

INTERPRETATION

It can be understood from the above table that 56% of

the respondents were highly satisfied towards the perception on free

service, 22.7% of the respondents were satisfied towards the perception

on free service,, 12% of the respondents were neutral towards the

perception on free service, 9.3% of the respondents were dissatisfied

towards the perception on free service.


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CHART

EVE SATIS ACTI THE RESP E TTOWARDS

PERCEPTIONON REE SERVICE

56%

22.70%

12%9.30%


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TABLE 7


PERCEPTION ON PAID SERVICES


NO OF




3 NEUTRAL 14 18.7%


TOTAL 75 100%

INTERPRETATION


the respondents were highly satisfied towards the perception on paid

services, 38.6% of the respondents were satisfied towards the

perception on paid services , 18.7% of the respondents were neutral

towards the perception on paid services , 18.7% of the respondents

were dissatisfied towards the perception on paid services.


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CHART 7


PERCEPTION ON PAID SERVICES

HIGHLY

S

TISFIE

24

S

TISFIE

38

NEUTR

L

19

ISS

TISFIE

19


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TABLE 8


PERCEPTION ON INSURANCE PAYMENT


NO OF


1 HIGHLY SATISFIED 16 21.3%


3 NEUTRAL 21 28%


TOTAL 75 100%

INTERPRETATION

It can be understood from the above table that 21.3%

of the respondents were highly satisfied towards the perception on

insurance payment, 37.3% of the respondents were satisfied towards

the perception on insurance payment, 28% of the respondents were

neutral towards the perception on insurance payment, 13.3% of the

respondents were dissatisfied towards the perception on insurance

payment.


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CHART 8


PERCEPTION ON INSURANCE PAYMENT

HIHLY

SATISFIED

21%

SATISFIED

38%

NEUTRAL

28%

DISSATISFIED

13%


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TABLE 9


PERCEPTION ON ROAD TAX PAYMENT


NO OF




3 NEUTRAL 20 26.7%


TOTAL 75 100%

INTERPRETATION


of the respondents were highly satisfied towards the perception on road

tax payment, 25.3% of the respondents were satisfied towards the

perception on road tax payment,, 26.7% of the respondents were neutral

towards the perception on road tax payment, 5.3% of the respondents

were dissatisfied towards the perception on road tax payment.


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CHART 9


PERCEPTION ON ROAD TAX PAYMENT

42.70

25.30

26.70

5.30


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TABLE 10


PERCEPTION ON VEHICLE LOANS


NO OF




3 NEUTRAL 26 34.7%


TOTAL 75 100%

INTERPRETATION



vehicle loans , 17.3% of the respondents were satisfied towards the

perception on vehicle loans, 34.7% of the respondents were neutral

towards the perception on vehicle loans, 14.7% of the respondents were

dissatisfied towards the perception on vehicle loans.


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CHART 10


PERCEPTION ON VEHICLE LOANS

\

HIHLY

SATISFIED

33%

SATISFIED

17%

NEUTRAL

35%

DISSATISFIED

15%


21/40

TABLE 11


PERCEPTION ON FREE SPARE PARTS


NO OF



2 SATISFIED 12 16%

3 NEUTRAL 22 29.3%


TOTAL 75 100%

INTERPRETATION


the respondents were highly satisfied towards the perception on free

spare parts, 16% of the respondents were satisfied towards the

perception on free spare parts, 29.3% of the respondents were neutral

towards the perception on free spare parts, 22.7% of the respondents

were dissatisfied towards the perception on free spare parts.


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CHART 11


PERCEPTION ON FREE SPARE PARTS

.

32%

16%

29.30%

22.70%


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TABLE 12


PERCEPTION ON BEHAVIOUR OF SERVICE PERSONS


NO OF



2 SATISFIED 12 16%

3 NEUTRAL 24 32%


TOTAL 75 100%

INTERPRETATION



behaviour of service persons, 16% of the respondents were satisfied

towards the perception on behaviour of service persons,, 32% of the

respondents were neutral towards the perception on behaviour of

service persons, 14.7% of the respondents were dissatisfied towards the

perception on behaviour of service persons.


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TABLE 12


PERCEPTION ON BEHAVIOUR OF SERVICE PERSONS

.

HIHLY

SATISFIED

37%

SATISFIED

16%

NEUTRAL

32%

DISSATISFIED

15%


25/40

TABLE 13


PERCEPTION ON SERVICE CAMPS


NO OF




3 NEUTRAL 22 29.3%


TOTAL 75 100%

INTERPRETATION


the respondents were highly satisfied towards the perception on service

camps, 17.3% of the respondents were satisfied towards the perception

on service camps, 29.3% of the respondents were neutral towards the

perception on service camps, 9.3% of the respondents were dissatisfied

towards the perception on service camps.


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TABLE 13


PERCEPTION ON SERVICE CAMPS

HI HLY

SATISFIED

44%

SATISFIED

17%

NEUTRAL

30%

DISSATISFIED

9%


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TABLE 14


PERCEPTION ON EXCHANGE OFFER


NO OF



2 SATISFIED 30 40%

3 NEUTRAL 14 18.7%

4 DISSATISFIED 9 12%

TOTAL 75 100%

INTERPRETATION


the respondents were highly satisfied towards the perception on

exchange offer , 40% of the respondents were satisfied towards the

perception on exchange offer, 18.7% of the respondents were neutral

towards the perception on exchange offer, 12% of the respondents were

dissatisfied towards the perception on exchange offer.


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TABLE

LEVELOF SATISFACTIONOFTHE RESPONDENTTOWARDS

PERCEPTIONON EXCHANGE OFFER

.

28%

40%

18.70%

12%


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TABLE 15


PERCEPTION ON FREE HOME DELIVERY


NO OF




3 NEUTRAL 12 16%


TOTAL 75 100%

INTERPRETATION


of the respondents were highly satisfied towards the perception on free

home delivery, 37.3% of the respondents were satisfied towards the

perception on free delivery,, 16% of the respondents were neutral

towards the perception on free delivery, 13.4% of the respondents were

dissatisfied towards the perception on free delivery.


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CHART 15


PERCEPTION ON FREE HOME DELIVERY

HI HLY SATISFIED

33%

SATISFIED

37%

NEUTRAL

16%

DISSATISFIED

14%


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TABLE 16


PERCEPTION ON LOCALITY OF THE SERVICE CENTER


NO OF




3 NEUTRAL 27 36%

4 DISSATISFIED 03 4%

TOTAL 75 100%

INTERPRETATION



locality of the service centre , 17.3% of the respondents were satisfied

towards the perception on locality of the service centre, 36% of the

respondents were neutral towards the perception on locality of the

service centre, 4% of the respondents were dissatisfied towards the

perception on locality of the service centre


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CHART


PERCEPTIONONLOCALITY OFTHE SERVICE CENTER

42.70%

17.30%

36%

4%


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TABLE 17

LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON

REFRESHMENT


NO OF

RESPONDENTS PERCENTA

E

1

OOD 53 70.7%

2 BAD 22 29.3%

TOTAL 75 100%

INTERPRETATION

From the above table it is clear that , 2.6% of the respondents were in the

income group of2000-4000,22.7

% of the respondents were in the income

group of4000-6000,38.7% of the respondents were in the income group of

6000-10000, 36% of the respondents were in the income group of more than

10000 rupees per month.


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CHART 17

LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON

REFRESHMENT

71

29

G

!


35/40

TABLE 18


PERCEPTION ON BREAK DOWN SERVICE


NO OF




3 NEUTRAL 16 21.3%


TOTAL 75 100%

INTERPRETATION


of the respondents were highly satisfied towards the perception on break

down service , 26.7% of the respondents were satisfied towards the

perception on break down service, 21.3% of the respondents were

neutral towards the perception on break down service, 17.3% of the

respondents were dissatisfied towards the perception break down

service.


36/40

CHART


PERCEPTIONONBREAKDOWN SERVICE

0.00%

5.00%

10.00%

15.00%

20.00%

25.00%

30.00%

35.00%


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TABLE 19


PERCEPTION ON DELIVERY AT PROMISED TIME


NO OF




3 NEUTRAL 16 21.3%


TOTAL 75 100%

INTERPRETATION

It can be understood from the above table that 40%


delivery at promised time , 25.3% of the respondents were satisfied

towards the perception on delivery at promised time, 21.3% of the

respondents were neutral towards the perception on delivery at

promised time, 13.4% of the respondents were dissatisfied towards the

perception on delivery at promised time.


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CHART


PERCEPTIONONDELIVERY AT PROMISEDTIME

40% 25.30% 21.30% 13.40%


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TABLE 20


PERCEPTION ON HOSPITALITY


NO OF



2 SATISFIED 15 20%

3 NEUTRAL 14 18.6%


TOTAL 75 100%

INTERPRETATION

It can be understood from the above table that 48%


hospitality, 20% of the respondents were satisfied towards the

perception on hospitality, 18.6% of the respondents were neutral

towards the perception on hospitality, 13.4% of the respondents were

dissatisfied towards the perception on hospitality.


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CHART 20


PERCEPTION ON HOSPITALITY

48%

20%

19%

13%

HI " HLY SATISFIED SATISFIED NEUTRAL DISSATISFIED

all interpretation manikandan

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