1

All responsesTotal of 1,446 Trust responses.

Aggregate Index Score Aug 11Trust overall 692Surgical Division – Division 1 695Divisional Management – Division 1 723Radiology 593Pathology 767Critical Care 637Cardiothoracic 712General Surgery & Urology 749Orthopaedics 654Obstetrics & Gynaecology 790Ophthalmology and Head & Neck 713Emergency, Medical and Community Service Division – Div 2

704

Divisional Management – Division 2 847Children’s Services Group 663Adult Community Service Group 506Rehab & Ambulatory Medical Group 715Medical Group 713Emergency Services Group 664Therapies & Pharmacy Group 778Oncology & Haematology 758

Overview

Aggregate Index Score is derived from the % of respondents agreeing with questions (with exclusions indicated on following pages). Maximum of 1,000.

Aggregate Index Score Aug 11Trust overall 692Corporate 704Trust Management Team 842Director of Nursing & Midwifery 752Medical Director 745Director of Finance & Information 646Director of Planning & Contracting 870Director of Human Resources 697Estates & Facilities 609Estates & Facilities Management 779Estates Services 263Hotel Services 612Medical Physics 547

1. Response rates are unavailable: scores should be validated within specific services/functions

2. The trust receives an Amber overall rating (broadly equivalent to an average of 69% agreement in each question), just below the 700 threshold for a Green rating

3. Responses to the series of questions on p.2 receive 5 Green ratings

4. Responses to the series of questions on p.3 receive 2 Green ratings, 2 Amber ratings and 4 Red ratings

5. Responses to the series of questions on p.4 receive 4 Green ratings, 4 Amber ratings and 2 Red ratings)

75%

74%

82%

85%

77%30%

17%

23%

14%

38%

On or above target (70%+ agreement)

Close to target (60% - 69.9% agreement)

Below target (<60% agreement)

1. Taking everything into consideration, I am satisfied with my job at the Trust

2. I would recommend the Trust as a place to work

3. Within my directorate, care of patients/service users is the top priority

4. I am satisfied with the quality of care I give to patients/service users

5. If a friend or relative needed treatment, I would be happy with the standard of care provided by the Trust

6. In the last month, I have seen an error, near miss or incident that could have hurt staff or patients

7. We have patient safety problems in this department

9. We use more agency/temporary staff than is best for patient care

10. We work in crisis mode trying to do too much, too quickly

2

Strengths Areas for enhancement

8. Staff in this department work longer hours than is

best for patient safety

1. Question 3 has increased by 12% points from 2010 ChatBack (with slight rewording)

2. Question 5 has increased by 8% points3. Question 1 has increased by 4% points4. Question 2 has increased by 2% points

5. Question 6 has decreased by 8% points from 2010 ChatBack (taken as a positive finding)

1. No negative changes from 2010 ChatBack, although further review is required to understand scores received in questions 6-10

Questions 6-10 have been excluded from the overall index calculation on p.1 given wording and likely approaches to targeting acceptable scores.

53%

56%

60%

74%59%

58%

75%

68%

3

Strengths Areas for enhancement

On or above target (70%+ agreement)

Close to target (60% - 69.9% agreement)

Below target (<60% agreement)

1. Question 13 has increased by 5% points from 2010 ChatBack

2. Questions 11 and 12 have increased by 3% points

1. Question 14 has declined by 1% point from 2010 ChatBack (although retains a Green rating

2. Further review is required to understand scores receiving Red ratings (i.e. where close to half of all respondents are not able to agree)

11. In my directorate, communication between senior management and staff is effective

12. I am made aware of what is going on in my directorate

13. I am made aware of what is going on in the Trust

14. I know how my role contributes to what my directorate is trying to achieve

15. I am aware of the trust's current vision for how we will work as an organisation

16. I understand what the trust's vision means for me in

my role

18. I understand what the trust's values mean for me in my role

17. I am aware of the trust's values

69%

74%

67%

71%

83%

96%62%

66%

54%

52%

54%

88%

On or above target (70%+ agreement)

Close to target (60% - 69.9% agreement)

Below target (<60% agreement)

19. My immediate manager provides me with the support I need to work effectively

20. I am able to make suggestions to improve the work of my team / department

21. I am involved in decisions that affect my daily work

22. In general, I feel valued by my colleagues for the job I do

23. Team work in my immediate group of colleagues is effective

24. Within the last 12 months, I have received training to support me in my job (incl. mandatory training)

25. Within the last 12 months, I have had received training that raised my

understanding of equality and diversity issues (e.g. in recruitment, sickness

management, harassment)

27. Within my directorate, I have appropriate access to

flexible working options (e.g. flexi-time, reduced hours)

28. Within my directorate, managers are committed to

helping staff balance their work and home life

29. I often work beyond my contracted hours

30. I am aware that the Trust occupational health department offers services to support my wellbeing

4

Strengths Areas for enhancement

Questions 29 and 30 have been excluded from the overall index calculation on p.1 given wording and likely approaches to targeting acceptable scores.

26. My directorate acts fairly with regard to career progression /

promotion, regardless of ethnic background, gender, religion,

sexual orientation, disability or age

1. Question 28 has increased by 7% points from 2010 ChatBack

2. Questions 19 and 27 have increased by 5% points

3. Question 21 has increased by 3% points4. Questions 20 and 24 have increased by

2% points

5. Question 29 has decreased by 9% points from 2010 ChatBack (taken as a positive finding)

1. Question 26 has declined by 20% points relative to 2010 ChatBack, requiring further review

2. Further review is required to understand scores receiving Red ratings (i.e. where close to half of all respondents are not able to agree)