all rights reserved © alcatel-lucent 2010 1 | dynamic enterprise tour | 2010 every smb can access...
TRANSCRIPT
All Rights Reserved © Alcatel-Lucent 20101 | Dynamic Enterprise Tour | 2010
Every SMB can access Next Gen
Rich Communication for Everyone
All Rights Reserved © Alcatel-Lucent 20102 | Dynamic Enterprise Tour | 2010
Transformation is the key!
“It is not the strongest of the species that survives, nor the most intelligent that survives.It’s the one that is the most adaptable to change »… Charles Darwin
All Rights Reserved © Alcatel-Lucent 20103 | Dynamic Enterprise Tour | 2010
Barriers to SMB Adoption of new technology
SMB BusinessCommunicatio
ns
PersonalCommunicatio
ns
All Rights Reserved © Alcatel-Lucent 20104 | Dynamic Enterprise Tour | 2010
SMB Market Sizing
2,009 2,010 2,011 2,012 2,013 2,0141,700
1,750
1,800
1,850
1,900
1,950
2,000
2,050
2,100
2,150
2,200
1,921
1,868
1,949
2,039
2,118
2,194
2,009 2,010 2,011 2,012 2,013 2,0140
200
400
600
800
1,000
1,200
1,400
802856
969
1,098
1,225
1,362
1,119
1,013 980941
894832
IPHybrid
• Source : Dell’Oro, Manufacturer Revenue, M€, SMB CPE-based Worldwide w sets
IP is where the SMB
growth is!(12% by 2014)
All Rights Reserved © Alcatel-Lucent 20105 | Dynamic Enterprise Tour | 2010
• Unified Communications & Collaboration (UCC) accelerating migration from TDM to IP in SMB
• Hosted (including IP Centrex) Telephony could potentially be disruptive to IP Telephony (…but<5%)
• Push/Pull dynamic of Mobile technologies in the enterprise
SMB Trends, changes and issues
All Rights Reserved © Alcatel-Lucent 20106 | Dynamic Enterprise Tour | 2010
OXO
RCE“Amplifier”
UC in the Cloud
Partnership
Reach Customer
Management
IMS/RCS
Immersive
Communication
• Help SMB solve business problems
• Verticals (Health,…)
• Presence based
• ACD extension
• Cloud enabled
• Augment our UC offer through
partnership
• IBM Live
•Microsoft
• Leverage Next Gen development as a service
• Next Gen Hosted UC
• Hosted/Netbased/IMS deployment flexibility
• Next Gen inside !
• MCS Services
• Reach the SoHo market
• FMC applications
• Rich desktop environment
• Entry video for SMB
• Lifesize entry system
• On demand video services
IMS Core
• Leverage SP applications
•Mobility / Presence
• Advanced SIP trunking
• Femto IMS mobility
• IMS enterprise roaming
• IMS certification is key
“Change the game!”
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The Communication is becoming Personal
OmniPCXvoice server
• SIP trunking
IP and SIP end points
Ease of deployment
IP DECT, VoWLAN
500+ telephony features
Immersiveconferencing
• Presence, IM, Multi-media
Conferencing, Immersive
video MMC Session• Multimodal conversations
UC & Mobility
Contextorchestration
• Context based routing
(social network,
analytics)
Converged SIP infrastructure
• Personalization framework
• Jimmy
• COO
• Chloe, Joe, Sacha
• Software development
• Willy Project leader
• Steve
• Sales
All Rights Reserved © Alcatel-Lucent 20108 | Dynamic Enterprise Tour | 2010
OXO RCE SIP at the Core
SIPClient
ServicesIntegrated userACD agentSupervisionManagement
Remote Worker
FutureIP DectIMSMobility
ScalabilityLeverage Voip InfraSmoothly growing
New DevicesSIP ALUSIP OEMSIP other
New ServicesWidebandMulticomVideo
All Rights Reserved © Alcatel-Lucent 20109 | Dynamic Enterprise Tour | 2010
Rich Communication ServerOXO RCE
8.X
ECS 4.3
Topology Evolution
Calend
arFax
MCC Office
(+
Pimphony)
MCC
Mobile +
Phone
+ Android
+
BlackBerry
Application & Collaboration Server
… User Experience is Unified!
All Rights Reserved © Alcatel-Lucent 201010 | Dynamic Enterprise Tour | 2010
Productivity
Business continuity
Rich Communication
Unified CommunicationRich Presence
User experience
RCE User Experience Evolution
All Rights Reserved © Alcatel-Lucent 201011 | Dynamic Enterprise Tour | 2010
Unified Client, Strategy of convergence “MCC to MyIC”
Unified Personal Experience!Same Naming
Same ergonomics
Same look & feel
Same Services*
Unique User Experience
OXO
MyIC
Mobiles
MyIC
Phone
MyIC Office
BICS OXE
All Rights Reserved © Alcatel-Lucent 201012 | Dynamic Enterprise Tour | 2010
MyIC Office
• Contacts• Dial by name• Call control• Rich Presence• IM• Visual voice mail• Call log• Notification
MyIC Phone
• Telephony• Rich Presence• IM• Executive• Openness
MyIC Mobiles
• Contacts• Dial by name• Call control• Rich Presence• IM• Visual voice mail• Call log• Notification
Helping the SMB to solve Business problems!
MyIC Executive … Secretary / Manager use case
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Key RCE Values for SMBProductivity• T
elephony
• Presence
• IM
• Collaboration
• Social networking
Cost saving•
Optimized infra
• Communication costs
Mobility• 8
0% external communications
• 30 % mobile workers
Service ability• E
nsured connectivity
• Business continuity
• Maintenance
Rich Communication
+Femtocell
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Services What’s new OXO RCE
IP diagnostic Remote activation , filters and Upload services
For TS and Installer
SIP Traces Remote activation , filters and Upload services
For TS and Installer
Remote IP connectivity UPNP ( NAT-PMP/IGD )
MyIC Mobile Provisionning
New solution for Application deployement and Device Management
Entreprise solution based
8770 Move to the next generation of network management Console
2012 plan
OXO RCE Serviceability
Key Driver FULL IP
Remote mngt
Remote worker
All Rights Reserved © Alcatel-Lucent 201015 | Dynamic Enterprise Tour | 2010
OmniTouch Call Center Office RCESupervisor
Console
Administration &Configuration (OMC)
StatisticManager
AutomatedAttendant
VoiceMail
OmniTouch Call Center Office
CallServer
OmniPCX Office RCE
AgentAssistant
PSTN
PIMphony
All Rights Reserved © Alcatel-Lucent 201016 | Dynamic Enterprise Tour | 2010
• Example of a PC desktop showing the three supervisor display modes and Agent Assistant application
New user experience for agent & supervisor applications
Agent and Agent Configuration Application simplification
New OmniPCX Office RCE ACD
All Rights Reserved © Alcatel-Lucent 201017 | Dynamic Enterprise Tour | 2010
IMS/RCS to expand the scope of communication universality
Traditional Telephony
Enhancedmessaging
MM communication
Etc.
Web 2.0
Vertical applications
Context-aware
Data sharing
Apps store
Application innovation boosted by exposure of a universal set of
communication means
Existing communicatio
n services
RCS
All Rights Reserved © Alcatel-Lucent 201018 | Dynamic Enterprise Tour | 2010
Mobile ExpertiseHome, Enterprise, Metro
3G and LTE Radio ExpertiseBell Labs Flat IP, Self-X, security & Motive HDMBusiness/innovation
partner
FMC Plug-and-PlaySmall cell @ the office
Leverage mobility solutions
Transform a PBX into a Mobile PBX
PBX ExpertiseSMB, Mid Enterprise
TelephonyUnified Communications
Innovative RCS/IMS
Private Network
RCE Femto Opportunity for SMB
MCC Clients Femto
Offsite & Onsite
mobility convergence
All Rights Reserved © Alcatel-Lucent 201019 | Dynamic Enterprise Tour | 2010
IMS / LTE
is the new benchmark for Carrier Services
Cloud/SaaS
is the new business model for service delivery
RCS Enterprise Client
is the new benchmark for Rich user experience
OXO
RCE
Immersive Communication
is the next step after instant communication
OXO RCE at the heart of Application Enablement for SMB
All Rights Reserved © Alcatel-Lucent 201020 | Dynamic Enterprise Tour | 2010 • All Rights Reserved © Alcatel-Lucent 2010
SolveSMB
Problems
EngageSMB
Customers
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All Rights Reserved © Alcatel-Lucent 201022 | Dynamic Enterprise Tour | 2010
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