allahabad up gramin bankallahabadgraminbank.in/tender/aupgb rfp for cbs...page 1 of 213 allahabad up...

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ALLAHABADUPGRAMINBANK

HeadOfficeDMColony,CivilLinesBANDA210001(UP)

REQUESTFORPROPOSAL (RFP)FOR

SelectionofSystemIntegratorforCBSRefreshment

COSTOFTHE RFP:Rs25000/(RupeesTwenty FiveThousandonly)

LastdateforSubmissionofBid28.03.2017

RFPNo.:AUPGB/HO/IT/201617/CBS/RFP4 Date:03.03.2017

RFPNo.:AUPGB/HO/IT/201617/CBS/RFP4Date:03.03.2017

Page2of213

Disclaimer

TheinformationcontainedinthisRFPdocumentoranyinformationprovidedsubsequentlytobidder(s)whetherverballyor indocumentaryformbyoronbehalfoftheBank isprovidedtothebidder(s)onthetermsandconditionssetoutinthisRFPdocumentandallothertermsandconditionssubjecttowhichsuchinformationisprovided.ThisRFPisneitheranagreementnoranofferandisonlyaninvitationbyBanktothe interested parties for submission of bids. The purpose of this RFP is to provide the bidder(s)withinformation to assist the formulation of their proposals. While effort has been made to include allinformationandrequirementsoftheBankwithrespecttothesolutionrequested,thisRFPdoesnotclaimtoincludealltheinformationeachbiddermayrequire.Eachbiddershouldconductitsowninvestigationandanalysis and should check the accuracy, reliability and completenessof the information in thisRFP andwherevernecessaryobtain independentadvice.TheBankmakesnorepresentationorwarrantyandshallincurnoliabilityunderanylaw,statute,rulesorregulationsastotheaccuracy,reliabilityorcompletenessofthisRFP.TheBankmayinitsabsolutediscretion,butwithoutbeingunderanyobligationtodoso,update,amendorsupplementtheinformationinthisRFP


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Contents1. Introduction..........................................................................................................................................6

1.1 RequestforProposal(RFP)...........................................................................................................6

2. Background...........................................................................................................................................8

2.1 BusinessVolumes.......................................................................................................................10

2.2 Branchwiseuserdetails.............................................................................................................10

2.3 InventoryDetails.........................................................................................................................11

3. EligibilityCriteria.................................................................................................................................27

4. DetailedScopeofWork......................................................................................................................29

4.1 CoreBankingSolutionUpgrade/refreshment...........................................................................49

4.2 AntiMoneyLaunderingSolutionrefreshment...........................................................................49

4.3 EnterpriseManagementSolution...............................................................................................51

4.4 NearDRSolution.........................................................................................................................52

4.5 AutomatedDRSolution..............................................................................................................54

4.6 CBSReportingSolution...............................................................................................................58

4.7 InternetBankingModule............................................................................................................59

4.8 LoanOriginationSystem.............................................................................................................61

4.9 DocumentManagementSystem................................................................................................65

4.10 DisasterRecoveryCentreHosting..............................................................................................73

5. EvaluationProcess..............................................................................................................................78

5.1 ObjectiveofEvaluationProcess..................................................................................................78

5.2 NormalizationofBids..................................................................................................................78

5.3 TechnicalEvaluationProcess......................................................................................................79

5.4 CommercialBidEvaluation.........................................................................................................83

6. ServiceLevels......................................................................................................................................85

6.1 ServiceLevelAgreement(SLA)andTargets...............................................................................85

6.2 ServiceLevelTargets(PostTransitionPhase)............................................................................85

6.3 ServiceLevelMeasurement........................................................................................................86

6.4 AtRiskAmount...........................................................................................................................86

6.5 ServiceLevelPenalties................................................................................................................86

6.6 Exceptions...................................................................................................................................86

7. InstructionstotheBidders.................................................................................................................87

7.1 TwoBidSystemTender.............................................................................................................87

7.2 SubmissionofTechnicalBid........................................................................................................87


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7.3 SubmissionofCommercialBid:..................................................................................................88

7.4 NonTransferableTender............................................................................................................88

7.5 ErasuresorAlterations...............................................................................................................89

7.6 CostofBidding:...........................................................................................................................89

7.7 ClarificationofRFP:.....................................................................................................................89

7.8 PreBidMeeting..........................................................................................................................89

7.9 AmendmentinRFP.....................................................................................................................90

7.10 LanguageoftheBid....................................................................................................................90

7.11 BidValidity..................................................................................................................................90

7.12 BidSecurityEarnestMoneyDeposit........................................................................................90

7.13 PerformanceBankGuarantee....................................................................................................91

7.14 DeadlineforSubmissionofBid...................................................................................................91

7.15 LateBid.......................................................................................................................................91

7.16 Replacement&WithdrawalofBid.............................................................................................91

7.17 BidOpening.................................................................................................................................92

7.18 PreliminaryExamination.............................................................................................................92

7.19 NonPaymentofProfessionalFees.............................................................................................93

7.20 Assignment.................................................................................................................................93

7.21 SubContracting..........................................................................................................................93

7.22 LimitationofLiability..................................................................................................................93

7.23 Indemnity....................................................................................................................................93

7.24 ForceMajeure:............................................................................................................................94

7.25 EscrowMechanism.....................................................................................................................94

7.26 BiddersIntegrity:.......................................................................................................................94

7.27 BiddersObligations:...................................................................................................................94

7.28 UseofContractDocumentsandInformation:...........................................................................95

7.29 TerminationforConvenience:....................................................................................................95

7.30 EffectofTermination:.................................................................................................................95

7.31 PaymentTerms:..........................................................................................................................95

8. Annexures...........................................................................................................................................99

8.1 Functional&TechnicalSpecifications........................................................................................99

8.2 BidForm....................................................................................................................................100

8.3 BidSecurityForm......................................................................................................................101

8.4 BiddersInformation.................................................................................................................103


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8.5 ConfirmationtoEligibilityCriteria............................................................................................105

8.6 LetterofConfirmation..............................................................................................................107

8.7 LetterofConformitywithHardcopy.........................................................................................108

8.8 ManufacturersAuthorizationForm.........................................................................................109

8.9 PreBidQueryFormat...............................................................................................................110

8.10 MinimumOnSiteDeploymentLevel.......................................................................................111

8.11 ProposedTeamProfile:............................................................................................................113

8.12 CommercialBillofMaterial......................................................................................................119

8.13 NonDisclosureAgreement.......................................................................................................120

8.14 ServiceLevelAgreement..........................................................................................................125

8.15 Reports......................................................................................................................................149

8.16 HardwareRefreshmentScheme...............................................................................................152

8.17 FormatforPerformanceBankGuarantee................................................................................154

8.18 BranchwiseCountofCoreUsers.............................................................................................156

8.19 DetailofCBSReports................................................................................................................172

8.20 LocationWiseBandwidthRequirement...................................................................................176


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1. IntroductionALLAHABADUPGRAMIN BANK, aRegional Rural Bank sponsored by Allahabad BankestablishedundertheRRBAct1976,having itsHeadOfficeatDMColony,CivilLines,Banda, India (hereinaftercalled the Bank) is inviting proposalsfromSystem IntegratorsforRefreshmentofCoreBankingsolutionalongwithrequisitehardwareandprovidingfacilitymanagementservicestothebank.ThisRFP seeks to select a system integratorwhohas the capability and exposure in the fieldofassistingtheBankformanagingCorebankingsolutionandothersolutionsaswellasmanagingthebankshardware,storageandcompute,networkandsecurityarchitectureandITsupporthelpdesk.Thistenderismeantfortheexclusivepurposeofbiddingasperthetermsandconditionsandscopeofworkindicated.Itshallnotbetransferred,reproducedorotherwiseusedforpurposesotherthanforwhichitisspecificallyissued.

1.1 RequestforProposal(RFP)

AllahabadUPGraminBank intendstoengageaSystem Integratorforthescopedefined inthistenderdocumenttowardsRefreshmentforCoreBankingSolutionandimplementation&managementofrelatedinfrastructureandservices.

Bidrelateddetailsareasmentionedbelow:

RFPReferenceNumber AUPGB/HO/IT/201617/CBS/RFP4

Fee for RFP document (nonrefundable) byDemandDraft/BankerChequeonly

25,000(RupeesTwenty FiveThousandonly)

Earnest Money Deposit by Banker Cheque/DemandDraft/BankGuarantee

25,00,000(RupeesTwentyFiveLakhsonly)

AvailabilityofRFPdocumentatourwebsiteFordownloading

03.03.2017

Lastdateofsubmittingprebidqueries 14.03.2017,04:00PM

Date,TimeandVenueforPrebidMeeting 15.03.2017,03:00PMAllahabadUPGraminBankProjectOfficeShalimarCorporateParkTitaniumBlockC,VibhutiKhandGomtiNagar,Lucknow(U.P.)226010

LastDate,TimeandPlaceforreceiptsofoffers 28.03.2017,03:00PMAllahabadUPGraminBankProjectOfficeShalimarCorporateParkTitaniumBlockC,VibhutiKhandGomtiNagar,Lucknow(U.P.)226010

DateandTimeofEligibilitycumTechnicalBidopening

28.03.2017,04:00PM

DateandTimeofCommercialBidopening Will be advised to the technically qualifiedbidders.

AddressforCommunication Mr.R.S.SengarGeneralManagerAllahabadUPGraminBank


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HeadOfficeDMColony,CivilLinesBANDA(UP)210001

ContactNumbers 08052302297EmailID [email protected] http://www.allahabadgraminbank.in

Theabovedates are tentativeandsubjectedtochangewithoutanypriornoticeorintimation.Biddersshould check website www.allahabadgraminbank.in for any changes/addendums totheabovedatesand/oranyotherchangestothisRFP.Bidderstoconfirm withBankthetime&venueonedaypriortoanyoftheabovescheduledevent.EligibilitycumTechnicalbidwillbeopened,inthepresenceofthevendorsrepresentativeswhochoosetoattendtheopeningoftechnicalbid.Noseparatecommunicationshallbesentinthisregard.Commercialbidwillbeopened inthepresenceofthevendorsrepresentativeswhoaretechnicallyqualified.DateofopeningofCommercialBidshallbeintimatedseparatelytoalltheeligiblebidders.Allbidsmustbesubmittedatthesame timegiving fullparticulars inseparatesealedenvelopes atthebanksaddresswithinthetimeperiodspecifiedasabove.Eachbidmustbeaccompaniedbyabidsecurityasspecifiedinthe RFPandmustbedeliveredduringofficehoursattheaboveaddressonorbeforespecifieddateandtimeindicatedabove.TechnicalBidswill beopened inthepresenceof thebidders representatives,whochoose toattendTechnicalBidOpeningonthespecifieddateandtime.Nofurtherdiscussion/interfacewillbegrantedtobidderswhosebidshavebeentechnicallydisqualified.NonattendanceattheBidopeningwillnotbeacausefordisqualificationofabidder.TheBankreservestherighttoacceptorrejectinpartorfullanyoralltheofferswithoutassigninganyreasonswhatsoever.


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2. BackgroundALLAHABADUPGRAMINBANK,aRegionalRuralBanksponsoredbyAllahabadBankestablishedunder theRRBAct1976,having itsHeadOfficeatDMColony,CivilLines,Banda, India, is invitingquotationsfromprospectivebiddersthroughtheprocessofOpenTenderingtoparticipateinthecompetitivebiddingforSelectionofSystemIntegratorforRefreshmentofCoreBankingSolutionalongwithrequisitehardwareandprovidingfacilitymanagementservicesinAllahabadUPGraminBank.

AllahabadUPGraminBankhasastrongpresenceinruralIndiahaving654branches,andspreadover11districtsofUttarPradeshandhavingacustomerbaseofover10million.Thebankhasasoundfinancialbackgroundoftotalbusinessofover14,000crore,ownedfundofRs700croreandprofitearningsinceinception.TheCRARofthebankstoodat12.27%ason31.03.2016

TheBankhasdeployedFinacle (version7.0.18)asaCoreBankingSolutionwithM/sHPastheSystemIntegratorforall its654Branches,10RegionalOffices,oneStaffCollege,oneDataCenter,oneDRS inhostedmodel&HeadOffice.

This document is meant for the exclusive purpose of bidding as per the terms, conditions andspecifications indicatedandshallnotbetransferred,reproducedorotherwiseused forpurposeotherthanforwhichitisspecificallyissued.

PreviousStatus:

AllahabadBankhadengagedM/sHPIndiaSales(P)LtdasSystemIntegratorforimplementationofCBS in itstwoSponsoredRRBs(AllahabadUPGraminBank AUPGB&ShardaGraminBankSGB)foraperiodoffiveyears.

Accordingly,themastercontractwassignedbyAllahabadBankandbothRRBswithM/sHPon25.02.2011.

AllahabadBankandRRBsexecutedthirdpartyagreementsinrelationtothemastercontractwithM/sInfosysTechnologiesLimited,M/sHughesCommunicationIndiaLtdandTulipTelecomLtd.

ThemigrationofallthebranchesofboththeRRBstoCBSwascompletedason25.09.2011. HoweverSGBhassincebeenamalgamatedwithMadhyanchalGraminBanksponsoredbySBIas

on01.11.2012andisnowoutofpurviewofthisRFP.

PresentStatus:

ThecoreinfrastructurefortheCBSofAllahabadUPGraminBankishostedattheBanksDC(Lucknow)andDRS(Bangaluru).

TheDCissituatedatAUPGBsownpremisesinLucknow. TheBanksDRiscollocatedatRelianceDatacenterinBangaluruwhichismanagedbyHPE BanksDC&DRhaveMPLSSP1andSP2connectivitybothfromBSNL.TheDCDRreplicationlink

hasSifyasprimaryandTCLassecondaryconnectivity.AlsotheHughesVSATBackhaul linkhasbeenprovidedbySify&TCL.

TheBanks214branches/locationshaveBSNLMPLSasprimaryandHughesVSATassecondaryconnectivity.Asofnow thereare486branches in thebankwhichare runningonlyonVSATwithoutthesecondarymode.

Bankhasalso launchedATMservicesand isusingtheEFTswitchingservicesofM/sFIS.SofarBankhasinstalled155outof203proposedonsiteATMs.

BankisliveonRTGS&NEFT,APBS,ACHCR,NACHCR,NACHDR,EBT,MMS,andAEPS&PFMS2.0.

Otherapplications likeBiometricAuthenticationSystem,FIGateway,RupayCardonPOS,SMS


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Alerts,HRMS&EKYChavebeenlaunchedbyengagingseveral3rdpartyvendors. BankhasimplementedcollateralproductslikePMJJBY,PMSBY,APY,FixedAssets,LockerModule,

AML,ALMetc. IMPS&MobilebankingandeCommercewillbeimplementedshortly.

Themajorissuesandthepresentstatusaredetailedasunder:

ThecurrentCBScontractwithM/sHPEwillbeendingon31stAugust2017. ThereforebankneedstoselectaSIforextension/upgradationoftheexistingCBSapplication&

surroundingapplications,interfaces,Hardware,Network&SecurityequipmentatDC,DRS,Branches,andOfficesetc.foradurationofnext5years.

NearlyallthecoreandnoncorehardwareinfrastructurehavereachedEndofLifeandmostofthehardwarewillalsoreachEndofSupportbyJanuary2019

MostoftheNetwork&SecurityInfrastructureatDCDRS&BrancheshavereachedEndofLifeandwillalsoreachEndofSupportmainlyin2020andsomeevenin2017.

ThesoftwaretripartiteagreementwithM/sHPE,M/sInfosys,willalsoendinAugust2017.


Page10of213

2.1 BusinessVolumes

SNo. Particulars PresentStatus Year1 Year2 Year3 Year4 Year51 BusinessValue 155529266135 178858656055 205687454463 236540572632 272021658527 3128249073062 No.ofBranches 654 687 721 757 795 8353 No.ofCustomers 11728770 13488086 15511299 17837994 20513693 235907474 No.ofUsers 3402 3468 3536 3608 3684 3764

5No.ofFinancialTransactions 380986 438133 503853 579431 666346 766298

6NoofNonFinancialTransactions 571479 657200 755780 869147 999519 1149447

7

No.ofAlternativeDeliveryChannel(ADC)Transactions 64439 74105 85221 98004 112705 129611

8No.ofBranchTransactions 316547 364028 418632 481427 553641 636687

Table1:BusinessVolumes

Note:

1. GrowthrateonbusinessandTransactions@15%.2. Branchexpansion@5%and3. 02employeesforeverynewbranch.

2.2 Branchwiseuserdetails

Thetotalno.ofusersare3377atpresent.PleasereferAnnexure:8.18BranchwiseCountofCoreUsersforbranchwiseuserdetail.


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2.3 InventoryDetails2.3.1 PresentApplications&InterfacesTheavailabilityofdifferentapplicationinDC&DRSismentionedbelow

SlNo SolutionName

Supplier AvailabilityinDC

AvailabilityinDRS

Remarks

1 CBS Finacle7.0.18

Yes Yes Tobeupgradedto7.0.25

2 AML(AMLOCKver.3.0.9c)

3iInfotech

Yes No Tobereplaced

3 ALM(BALMver1.73)

Suryasoft Yes No Tocontinue&besupportedbybidder

4 DataArchival(FINDARTver

3.0)

Nellito Yes No Tocontinue&besupportedbybidder

5 ActiveDirectory

HP Yes Yes Tocontinue&besupportedbybidder

6 DNS HP Yes Yes Tocontinue&besupportedbybidder

7 Mail(ExchangeServer)

Microsoft Yes Yes Tocontinue&besupportedbybidder

8 Backupsoftware(HPDataProtector

ver9.0x)


9 TrendMicroDeepSecurityEnterprisever.


10 IMSVA HP Yes Yes Tocontinue&besupportedbybidder

11 EMS(Inservicemodel)

HP Yes Yes Tobereplacedwithinhousemodel

13 AAA HP Yes Yes Tocontinue&besupportedbybidder

16 Biometric SmartchipPvt.Ltd.

Yes Yes Maintenancenotpartofbidderscopebutintegration

isunderscope17 FIAPP Visionindi

a&bartronics

Yes No Maintenancenotpartofbidderscopebutintegration

isunderscope18 HRMS SaminTek

mindzIndiaPvt.

Ltd

Yes Yes Maintenancenotpartofbidderscopebutintegration

isunderscope

Table2:AvailabilityofApplicationinDC&DR


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MajorApplicationInterfacewithCorebanking

ThedifferentapplicationsareinterfacedwithCoreBankinginordertoenhancethebusinessfunctionsandprovidebetterservicetotheclients.Outoftheseapplicationssomeare integratedforrealtimedatatransferwhileothersareinterfacedonmanualbasisorthroughschedulerfordatatransfer.

ThebelowtableshowsthemajorinterfaceusedbydifferentapplicationsforintegrationwithCBS.

Sl.No.

SourceApplication ApplicationProvider

Interfaceavailable

Scheduled/Manual/Realtime

1 ATMSwitch FIS Yes RealTimeAutomatic2 CardManagement+Pin

ManagementFIS Yes RealTimeAutomatic

3 FinancialInclusion Vision India/Bartronics.

Yes RealTimeAutomatic

4 AML 3iInfotech Yes Scheduled

5 ALM SuryaSoft Yes Scheduled

6 BIOMETRIC SmartchipPvt.Ltd. Yes RealTimeAutomatic7 NEFT/RTGS AllahabadBank Yes RealTimeAutomatic

8 NACH NPCI Yes Manualinterventionreqd.

9 DataArchival Nelito Yes Offline10 SMSservice Mgage Yes RealTimeAutomatic

11 HRMS SaminTek mindzIndiaPvt.Ltd

No Offline

12 PFMS Intellisoft Yes RealTimeAutomatic

Table3:MajorApplicationintegrationwithCBS

ThesearethemajorinterfaceshoweverAUPGBwillsharethedetailedlisttotheselectedbidder.

2.3.2 Compute&StoragePrimaryDataCentreLucknow

ThePrimaryDatacentreatPMOLucknowhasthebelowmentionedCBS&NonCBSserversS.No.

Applications/Tools Model OS Processor RAM HardDisk

1 FinacleDatabase HPBL870ci2

HPUX11iV3 2no.ofIntel(R)Itanium1.6GHZ4cores

80GB 4x300GB2 FinacleDatabase HPUX11iV3

3 FinacleWebServer1 HPIntegrityBL860ci2

HPUX11iV3 1no.ofIntel(R)Itanium1.6GHZ4cores,8logical

32GB 2x146GB

4 FinacleWebServer2 HPUX11iV3 32GB


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S.No.


5 FinacleWebServer3 HPUX11iV3 processors 32GB

6 FinacleApplication1 HPUX11iV3 40GB





11 BackupServer1 HPrx3600 HPUX11iV3 2no.Intel(R)Itanium1.67GHZ2cores,4logicalprocessorspersocket

16GB 2x146GB

12 BackupServer2 HPUX11iV3 16GB

13 UATServer(AppandDB) HPrx2660 Unix11.31 2no.Intel(R)Itanium29100seriesprocessor1.67GHz2cores,4logicalprocessors(2persocket)

16GB 2x146GB

14 TrainingServer Unix11.31 16GB

15 MigrationServer Unix11.31 16GB

16 HyperVhost HPProliantBL460cG7

Windows2008EnterpriseR2x64

2no.Intel(R)Xeon(R)[email protected](4Cores)&Intel(R)Xeon(R)[email protected](6Cores)

32GB 2x300GB

17 HyperVhost Windows2008EnterpriseR2x64

32GB

18 MSExchangeEdgeRole Windows2008EnterpriseR2x64

16GB 2x300GB

19 MSExchangeEdgeRole Windows2008EnterpriseR2x64

16GB

20 DATAARCHIVAL Windows2008EnterpriseR2x64

16GB

21 DATAARCHIVAL Windows2008EnterpriseR2x64

16GB

22 TrendMicroSecurityApplication

Windows2008StandardR2x64

16GB

23 TrendMicroSecurityApplication(HIPS)


16GB


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S.No.


24 IMSVA HPProliantBL460G8


1no.Intel(R)Xeon(R)[email protected](4Cores)

16GB

25 EMSServer1 HPProliantBL460cG7


16GB

26 JumpServer(ForconnectingHPNOC)


16GB

27 EMSServer2 Windows2008StandardR2x64

16GB

28 AssetLiabilityManagement(ALM)


16GB



16GB

30 AntiMoneyLaundering(AML)


16GB

31 AntiMoneyLaundering(AML)


16GB

32 CheckpointNSM Windows2008EnterpriseR2x64

16GB

33 AAAServer Windows2008StandardR2x66

16GB

34 HPIMCNMSServer Windows2008EnterpriseR2x64

16GB

35 EMSServer3 Windows2008EnterpriseR2x64

16GB

36 ActiveDirectory Windows2008StandardR2x64

8GB

37 ActiveDirectory Windows2008StandardR2x64

8GB

38 ExchangeHUBandCASRoles

HostedonHyperVhost


N/A 8GB FromHyperVhost





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S.No.


40 ExchangeMailboxRole Windows2008EnterpriseR2x64


41 ExchangeMailboxRole Windows2008EnterpriseR2x64


Table4:Compute&StorageatDC

TheBladeserversareinstalled3no.ofidenticalC7000enclosureseachhavingi. 2x16port4GBFCcardii. 16Gigabitelectricalportiii. 16Gigabitopticalport

Thestorage&backupsystemattheDCconsistofthebelowhardwareS.No. DeviceName Model Components

1 Storage HPEVA6400 66x450GB15KHDD,42x300GB15KHDD,2no.ofHSV400controller

2 Storage HPP2000G3MSA 6x450GB15KHDD

3 TapeLibrary HPMSL8096 2noLTO5TapeDrives

4 SANSwitch HPstorageworks8/80Base48ports

5 SANSwitch HPstorageworks8/80Base48ports

Table5:Storage&BackupsystematDC

Thepresentstoragespaceallocationofthestoragetodifferentapplicationarementionedinthebelowtable.

Slno.

Application Servers Storageallocated(

HPEVA6400/HPP2000)

PresentStorageUsage RAIDGroup

TotalstorageSpace

allocated

Consumedstoragespace

1 Finacle(CBSDatabaseincludingCSISdatabaseofapprox.275GBatpresent)

FinacleDatabase(02no.)

EVA6400 4198GB 2314GB Raid1

2 ALM Application& EVA6400 1202GB 738GB Raid5


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Slno.

Application Servers Storageallocated(

HPEVA6400/HPP2000)

PresentStorageUsage RAIDGroup

TotalstorageSpace

allocated


Databaseserver

3 AML AMLApplication&Databaseserver


4 Finacle FinacleApplication(05no.)&Webserver(03no.)

EVA6400 1331GB 488.96GB Raid5

5 Training Training(01no.) P2000 430GB 211.01GB Raid5

6 UAT UAT(01no.) P2000 420GB 106.41GB Raid5

7 Migration Migration(01no.) P2000 180GB 155.1GB Raid5

8 DataArchival

Application&Databaseserver

EVA6400 1024 GB 792GB Raid5

9 Backup Backupserver(02no.) EVA6400 351GB 45.5GB Raid1/5

10 ExchangeServer

Exchangeservers(06no.virtual&physical)


Table6:AllocationofStorageSpaceamongstApplications

TheaverageCBSDBgrowthperdayforthelast6monthisdepictedinbelowchart.

Chart1:AverageCBSDatabasegrowthperday(Inmonths)

DisasterRecoveryCentreBangalore

TheDisasterRecoveryCentre(DRS)collocatedatRelianceDataCentre,Bangaluruhasthebelow

mentionedCBS&NonCBSservers.

337

602

928

1133

490

837

0

200

400

600

800

1000

1200

Apr,16 May,16 Jun,16 Jul,16 Aug,16 Sep,16

Grow

thinM

B


Page17of213

S.No.


1 FinacleDatabase HPBL870ci2

HPUX11iV3

2no.ofIntel(R)Itanium(R)Processor

9340s1.6GHz

80GB 4x300GB

2 FinacleDatabaseFailover

Unix11.31 80GB

3 FinacleApplication1

HPBL860ci2

Unix11.311no.ofIntel(R)

Itanium(R)Processor93401.6GHz

32GB 2x146GB4 FinacleApplication2 Unix11.31 32GB

5 FinacleApplication3 Unix11.31 32GB6 FinacleApplication4 Unix11.31 40GB7 FinacleWebServer1 Unix11.31 40GB8 FinacleWebServer2 Unix11.31 40GB9 FinacleWebServer3 Unix11.31 40GB

10 BackupServer1 HPrx3600

Unix11.31 2no.ofIntel(R)Itanium29100seriesprocessors1.67GHz

16GB 2x146GB11 BackupServer2 Unix11.31 16GB

12 ExchangeEdgeRole HPProliantBL460G7

Windows2008

EnterpriseR2x64

1no.ofIntelXeonE56402.67Ghz

16GB 2x300GB

13 ExchangeEdgeRole Windows2008

EnterpriseR2x64

16GB

14 HyperVhost Windows2008

EnterpriseR2x64

32GB

15 HyperVhost Windows2008

EnterpriseR2x64

32GB

16 TrendMicroSecurityApplication(Antivirus

)

Windows2008

StandardR2x64

8GB

17 TrendMicroSecurityApplication

Windows2008

StandardR2x64

8GB

18 HpclientAutomationserver(CAE)

Windows2008

StandardR2x64

8GB

19 HpclientAutomationserver(CAE)

Windows2008

Standard

8GB


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S.No.


R2x6420 CheckpointFirewall Windows

2008StandardR2x64

8GB

21 NetworkMonitoringAppliance

Windows2008

StandardR2x64

8GB

22 NetworkRadiusServer Windows2008

StandardR2x64

8GB


UAT

Windows2008

StandardR2x64

4GB

24 AntiMoneyLaundering(AML)UAT

Windows2008

StandardR2x64

4GB

25 JumpHostServer(ForconnectingHPNOC)

Windows2008

EnterpriseR2x64

8GB

26 AntiMoneyLaundering

Windows2008

EnterpriseR2x64

16GB

27 AntiMoneyLaundering

Windows2008

EnterpriseR2x64

16GB

28 IMSVA Linux 8GB29 ExchangeHUBandCAS

RolesHostedonHyperVhost

Windows2008

EnterpriseR2x64

N/A 8GB FromHyperVhost&SAN


Windows2008

EnterpriseR2x64

N/A 8GB

31 ExchangeMailboxRole Windows2008

EnterpriseR2x64

N/A 16GB

32 ExchangeMailboxRole Windows2008

N/A 16GB


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S.No.


EnterpriseR2x64

Table7:Compute&StorageatDR,Bangalore

TheBladeserversareinstalled2no.ofidenticalC7000enclosureseachhavingi. 2x16port4GBFCcardii. 16Gigabitelectricalportiii. 16Gigabitopticalport

Thestorage&backupsystemattheDRconsistofthebelowhardwareS.No. DeviceName Model Components

1 Storage HPEVA6400 56x450GB15KHDD,35x300GB15KHDD,2no.ofHSV400controller

2 TapeLibrary HPMSL8096 2no.LTO5TapeDrives

3 SANSwitch HP8/80Base80ports

4 SANSwitch HP8/80Base80ports

Table8:Storage&BackupSystematDRBangalore

Thepresentstoragespaceallocationofthestoragetodifferentapplicationarementionedinthebelowtable.

Slno.

Application

HostsNameusedfortheApplications

Storageallocated(

HPEVA6400/HPP2000)

Presentdate(Aug,16)

TotalstorageSpace

allocated


RAIDUsed

1 FinacleCBS FinacleDatabase(02no.)

EVA6400 3.6TB 2.09TB RAID1

2 AML AMLApplication&Databaseserver

EVA6400 802GB 8GB RAID5

3 FinacleApp FinacleApplication(04no.)&Webserver(03no.)

EVA6400 842GB 485.33 RAID5

4 Backup Backupserver(02no.) EVA6400 834GB 38.41GB RAID1/5

5 ExchangeServer

Exchangeservers(06no.virtual&physical)

EVA6400 1281GB 236.5 RAID5

Table9:AllocationofStorageSpaceamongstApplications


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Database&OperatingSystemlicensesprocuredduringtheCBSimplementationislistedbelow

SLno.

LicenseMake&version No.ofLicense

LicenseType Application

1 OracleDatabaseEnterpriseEditionProcessorPerpetual

8 Enterprise

CoreBanking2 OracleDatabaseStandardEditionProcessor

Perpetual2 Enterprise

3 OracleDatabaseStandardEditionNamedUserPlusPerpetual

200 Corporate

5 SQLStandardLicHelpdesk 1 Corporate

MSExchange&ActiveDirectory

6 SQLSvrStdSNGLLicSAPkOLPD 2 Corporate

7 SQLSvrStdSNGLLicSAPkOLPD1Proc 1 Corporate

8 ExchgSvrStdSNGLLicSAPkOLPD 8 Corporate

9 SQLCALSNGLLicAPkOLPDDvcCAL 25 Corporate

10 ExchgStdCALSNGLLicSAPkOLPDDvcCAL 1200 Corporate

11 ExchgSvrEntSNGLLicSAPkOLPD 4 Corporate

12 SQLSvrEntSNGLLicSAPkOLPD1Proc 2 Corporate

13 WinSvrEntSNGLLicAPkOLPD 16 Corporate

14 WinSvrStdSNGLLicAPkOLPD 45 Corporate

15 ExchgEntCALSNGLLicSAPkOLPDDvcCALwSrvcs

1200 Corporate

16 WinSvrCALSNGLLicAPkOLPDDvcCAL 2650 Corporate

17 HPAIMCStdS/Wpltfrmw/100nodeELTU 1 Corporate

HPIMC(NetworkMonitoring)

18 HPAIMCStd&Entadd1000nodeELTU 2 Corporate

19 HPAIMCNTAS/WModulew/10nodeELTU 1 Corporate

20 HPAIMCSoftwareProbeELTU 1 Corporate

21 DeepSecurityEnterpriseperServer(VM) 20 Limitedvalidity TrendMicroDeepsecurity22 EnterpriseSecuritySuite 2690 Corporate

23 OracleDatabaseStandardEditionNameduserplusperpetual

10 Corporate PFMS

24 HPDataProtectorOnlineBackupforWindowsLTU(B6965BAE)

16 Corporate HPDataProtectorv9.0

25 HPDataProtectorZeroDowntimeBackupforUNIXfor1TBSWELTU(B7025CAE)

6 Corporate


Page21of213

SLno.

LicenseMake&version No.ofLicense

LicenseType Application

26 HPDataProtectorOnlineBackupforUNIXELTU(B6955BAE)

10 Corporate

27 HPDataProtector61250SlotsLibraryELTU(B6957BAE)

2 Corporate

28 HPDataProtector1DriveExtensionUNIX/NAS/SANELTU(B6953AAE)

4 Corporate

29 HPDataProtStaterPackforHPUXELTU(B6951BAE)

2 Corporate

Table10:LicenseofOS,Database&Application

2.3.3 Network&SecurityComponentsTheNetwork&securityequipmentinventoryisgivenbelow

Slno.

DeviceType Make&model Quantityatsite

DC DR Branch

1 CoreRouter HPAMSR5040 2 2

2 InternetRouter

HPAMSR3040 2 2

3 VPNRouter HPA6602 2 2

4 CoreSwitch HPA7506E 2 2

5 VPNSwitch HPA512024GEI 2 2

6 ILOSwitch HPA512024GEI 2 2

7 InternetSwitch HPA512024GEI 2 2

8 BranchRouter HPMSR2011 632

9 Branchswitch HP261024 632

10 Firewall1 ProCurveSwitch5406zlIntelligentEdge(VantronixFW

module)

2 2

11 Firewall2 CheckPointPower15075 2 2

12 IPS1 TippingPoint330IPS 2 2

13 IPS1 TippingPointSecurityManagementSystem

1 1

14 IPS2 Fortinet600 2 2Table11:Network&SecurityEquipment


Page22of213

2.3.4 ConnectivityArchitecture

Figure1:ConnectivityArchitecture


Page23of213

The AUPGB Primary Data Centre & Disaster Recovery Site are connected to the all 666branches/OfficesthroughHughesVSATKUpooledbandwidthof6.2mbps(inbound1.5mbps&outbound4.7mbps).

214of thebankbranches/officesareconnected throughBSNLMPLSconnectivityout the05Regionalofficesarehaving128kbpsbandwidthandtheremainingarehaving64kbpsbandwidth.TheBSNLMPLSatbranchesareprovidedthroughleaselinesaslastmile.

ThesesitesareconfiguredwithBSNLMPLSasprimarylinkandVSATassecondarylink. TheDC&DRSarehavingduallinkfromBSNLwith5mbpsbandwidthforMPLSlinktermination. BoththeDC&DRSareconnectedtoHughesHyderabadhubthroughduallastmilefromTCL&

SIFYhaving6mbpsbandwidth. TheDC&DRSareconnectedthrough4mbpsduallinkfromTCL&SIFYforreplication. TheDC&DRSarehaving2mbpsdedicatedinternetlinkforhostingtheAUPGBeportal,emails,

securityupdatesetc. Thebandwidthdetailsofthelinkarementionedinthebelowtable

Slno.

DescriptionofLinks Location Bandwidth Lastmile

1 MPLSconnectivityPrimary DC,Lucknow 5mbps Fiber

2 MPLSconnectivitySecondary DC,Lucknow 5mbps Fiber

3 ConnectivitytoHughesVSAThubTCL

DC,Lucknow 6mbps Fiber

4 ConnectivitytoHughesVSAThubSify

DC,Lucknow 6mbps Fiber

5 Internetlink DC,Lucknow 2mbps Fiber

6 ReplicationlinkbetweenDC&DRTCL

DCDR 4mbps Fiber

7 ReplicationlinkbetweenDC&DRSify

DCDR 4mbps Fiber

8 MPLSconnectivityPrimary DR,Bangalore 5mbps Fiber

9 MPLSconnectivitySecondary DR,Bangalore 5mbps Fiber

10 ConnectivitytoHughesVSAThubTCL

DR,Bangalore 6mbps Fiber

11 ConnectivitytoHughesVSAThubSify

DR,Bangalore 6mbps Fiber

12 Internetlink DR,Bangalore 2mbps Fiber

13 HughesHubpooledbandwidth HughesHub,Gurgaon

6.2mbps VSAT

14 Vsatlinkatbranches/offices 665Branches/offices

Pooled VSAT

15 BSNLMPLSlinkatbranches/offices

214Branches/offices

64kbps/128kbps(only5

locations)

Leaseline

Table12:BandwidthofLinks


Page24of213

2.3.5 DataCenter,LucknowEnvironmentalComponents

TheenvironmentalcomponentsoftheDataCentre,LucknowarelistedbelowwhichneedstobemaintainedbythebidderaspartofDataCentremaintenance.

S.No

Equipment AREA EquipmentModel Make Rating Noofequipment

1 UPS30KVA UPSROOM

Model no(ESERIES DX30KVA).Sr.no(12071330580006,12071294810003,12071330580004)

EATON 30KVA 3

2 BATTERIES UPSROOM

12VOLT100AH QUANTA

12VOLT

90

3 UPS20KVA UPSROOM

Model.no(ESERIES DX20KVA)Sr.no(12071430570006,12071430570003)

EATON 20KVA 2

4 BATTERY UPSROOM

12VOLT26AH QUANTA

12VOLT

60

5 UPSRELATEDISOLATIONTRANSFORM

ER

UPSROOM

30KVA BHURJI 50KW 3

6 MAINLTPANEL

UPSROOM

NA NEPTUNE

400A 2

7 AMFPANEL UPSROOM

Sr.no(1009223A001,1009223A002)

JACKSON

400A 2

8 ATSPANEL UPSROOM

NA NEPTUNE

63Amp.

4

9 PLCSELECTOR

SWITCHBOX

UPSROOM

Sr.no(1010132A001) JACKSON

NA 1

10 GENERATORSET(250KVA)

OUTDOOR

Engine no25774339,25774292

CUMMINS

250KVA

2

11 CENTRALIZEDAIR

CONDITIONER

WORKSTATION

(1) IndoorSerial.no(500096729128002475)OutdoorSerial.no(500013129128001914) (2) IndoorSerial.no(500096729128002514)OutdoorSerial.no(500013129128001913).(3)IndoorSerial.no(500096729128002516)OutdoorSerial.no(500013129128001896)

CARRIER 8.5TR 3


Page25of213

S.No


12 PRECISIONAIR

CONDITIONER

SERVERROOM

(1)Indoormodel.noTDAV1021AN002,(S.NONUCW4648).Outdoormodel.no(CAL1301PN001)S.no(NUZW1735)(2) IndoorTDAV1021AN002.(S.NONUCW4649) Outdoormodel.no(CAL1301PN001)S.no(NUZW1736).(3)IndoorTDAV1021AN002(S.NONUCW4650) Outdoormodel.no(CAL1301PN001)S.no(NUZW1737).

UNIFLAIR

8.5TR 3

13 SPLITINDOORAC

UPSROOM/HELPDESK/

BMSROOM

(1)Indoor Model.no(42KGL024D) Sr.no500212034128005878.OutdoorModel.no(51MSG024RD).Sr.no(500211734128006525)(2)Indoor Model.no(42KGL024D) Sr.no(5871)OutdoorModel.no(51MSG024RD).Sr.no(500211734128006292).(3)Indoor Model.no(42KGL024D)Sr.no(5877) OutdoorModel.no(51MSG024RD).Sr.no(500211734128006524)(4)IndoorModel.no (42KGL024D) Sr.no(5880).OutdoorModel.no(51MSG024RD).Sr.no(500211734128006526).(5)Indoor Model.no(42KGL024D)Sr.no(5874)OutdoorModel.no(51MSG024RD).Sr.no(6340).(6)IndoorModel.no (42KGL024D) Sr.no(5879).OutdoorModel.no(51MSG024RD).Sr.no(6523).(7)Indoor Model.no(42KGL024D) Sr.no(5811)OutdoorModel.no

CARRIER(Durakoolplus)

2.0TR 7


Page26of213

S.No


(51MSG024RD).Sr.no((500211734128006485)

14 FASPANEL BMSROOM

Sr.no(7240000403) EST(QUICKSTART)

NA 1

15 ACSPANEL BMSROOM

Sr.no(MAS808021R5) ELDONCS

PVT.LTD

NA 1

16 WLDPANEL BMSROOM

Sr.no17002 NA NA 1

17 VESDAPANEL BMSROOM

Model.no(VLF25002)Sr.no(B8025299)

XTRALIS NA 1

18 BMSPANEL BMSROOM

MAS0606021R5 ELDONCS

PVT.LTD

NA 1

19 RODENTPANEL

BMSROOM

12725 MASERELECTRONIC(P)LTD.

NA 1

20 FM200CYLINDER

SERVERROOM

Serial.no(NJ7936,NJ7937) RAMAGASFM200

NA 2

21 NOVACPANEL

BMSROOM

NA AGNIDEVICESPRIVATELTD

SYSTEMON24V

1

22 CCTVDVR BMSROOM

Model.no(DS7216HVIST/RW)Sr.no(409802793)

HIKVISION

12VOLT

1

23 ELECTROMAGNETICLOCK

WHOLEDATACENTRE

Model.no600LED BHARATELECTRONIC

LTD(SECURITY)

1224VOLT

6

24 CAMERAS WHOLEDATACENTRE

NA HIKVISION

NA 13

25 PASYSTEM BMSROOM

Serial.no(181187) AHUJA NA 1

Table13:DCEnvironmentalComponents


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3. EligibilityCriteriaSNo. EligibilityCriteria SupportingDocumentsGeneral1 MustbeaGovernmentOrganization/PSU/PSE

or a Public /Private Limited CompanyincorporatedinIndiaunderCompaniesAct1956

Certificate of Incorporation andotherDocumentaryevidencestobeattached

2 Musthavebeen inexistence inbusiness for aminimumperiodof5years(AsonRFPdate).

Certificate of Incorporation andotherDocumentaryevidencestobeattached

3 Bidderoritsparent/promoter companies(ifany)should not be blacklisted by any Govt.organizations/PSU/PSB/PSE in India for breachof any law or violation of any regulatoryprescriptionsorbreachofagreementforthelast10years.

SelfDeclaration (by authorizedsignatoryofthebidder)

4 The Bidder should be an OEM or authorisedrepresentative of OEM of proposed Class ofServers,SAN storage,NetworkEquipmentetc.The OEM should offer back to back support(AMC/ATS)foraperiodof5yearsfromdateofacceptanceofhardwarebybank.

Authorization letter from OEMhastobeprovided

5 Must have the following accreditations/certifications.a) ISO 9000/ 9001b)ISO27001:2005orequivalentISO27002:2013c)SEICMMiLevel5

Copyof the relevantcertificatesorAssessment certificate fromAuditingagency.

FINANCIAL1 Biddershouldhaveminimumannualturnoverof

Rs.500croreoraboveeachfromIndianbusinessfunctions for the last three financial years(FY201314,FY201415andFY201516).Incaseofmergeroracquisition,financialsofmergedoracquiredcompaniesmaybeconsidered incaseofnewcompanies.

Audited Balance Sheet and ProfitandLossAccountStatementforlastthreeyears

2 Bidder shouldhave positivenetworth for thelastthreefinancialyears(FY201314,FY201415and FY 201516). In case of merger oracquisition, financials of merged or acquiredcompaniesmay be considered in case of newcompanies.

Audited Balance Sheet and ProfitandLossAccountStatementforlastthreeyearsandCACertificate

3 Bidder shouldhave reportedNetProfit in lastthree financial years (FY 201314, FY 201415andFY201516)fromitsoperationsinIndia.

AuditedBalanceSheetandProfitandLossAccountStatementforlastthreeyearsandCACertificate


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SNo. EligibilityCriteria SupportingDocumentsEXPERIENCE&SERVICECAPABILITY1 The Bidder should have implemented Finacle

Core Banking solution in atleast 2 scheduledCommercial Banks with minimum 1000branchesinIndia.

Experiencecertificateasperintherelevantbanksletterhead

2 The bidder should have prior experience ofdeliveringITinfrastructureattheDCandDRCofthe said Bank, including CBS Servers, CBSStorage,NetworkandSecuritycomponentsinaminimumof 2 scheduled commercialBanks inIndiawithminimumof1000branchesinIndia.

Credentials from clients in formofPurchase Orders/ ContractAgreement/ Credential Letters etc.hastobeprovided.

3 The bidder should have donemanagement ofCore Network and Security environment of ascheduled commercial Bank including branchnetwork,withaminimumof1000branches inIndia.


4 Musthaveexperienceinmanaging&supportingother surround applications integrated withFinacle Core Banking systems like: AML, ALM,LOS, DMS, Net Banking Treasury, Riskmanagementsolutionetc.


In case the Bidder is a 100% subsidiary/entity formed from parent company by way of reorganization/separation of business/ In case of business transfer where Bidder has acquired aBusiness fromanentity (Seller),Bidder canutilize theexperienceand credentialof theParentcompany/SellertotheacquiredBusinessforthepurposeofmeetingtheeligibilitycriteriaofthisRFP,providedsufficientdocumentaryproofofreorganization/separation/Businesstransferisproduced.

Note:

1. BankmeansPublicSectorBanksorPrivateBanksorRRBsinIndiaexcludingCooperativeBanks.2. PSUBankwillbeconsideredas:PublicSectorBankinIndiaandRRBinIndia.


Page29of213

4. DetailedScopeofWorka. The detailed scope of work is described below and the bidder should go through all the

requirementsindetail.Thebiddershouldproposeasolutionwhichtakesintoaccountallbusinessrequirementsofthebank.TheBankreservestherighttochangethescopeofRFPconsideringtheBanksrequirements.

b. TheBidder shouldperformallactivities for successful implementationof theproposed solutionwithintheagreedcontractprice.Thebiddershouldalsopresenttheprofileoftheresourcesandtake into account that resources should have extensive experience in Core Banking Solution(Implementation/ Migration/ Up gradation), Antimoney Laundering solution, Asset LiabilityManagementsolutionandReportingSolutionimplementation.TheprofileswillbeasperAnnexure8.11Proposedteamprofiles.ThebiddershallobtainapprovalfromtheBankforeachpersonnelprior to the actual deployment. Biddermust submit copies of the qualifications, experience,certificationsofthepersonneltobedeputedonthisassignmentinitsletterheadandthebankmayconductaninterviewoftheresourcesoncasetocasebasis.Thebankshallretaintherighttodenyanypersonnelof thebidder to takeup this assignment. Thebidder shall informonemonth inadvanceifanyofthepersonnelattachedwithourBank'sprojectisleavingtheirorganizationanditisthedutyofthebidderthatthereplacementprovidedshouldbeequallyormorequalifiedandexperienced thantheexistingresource.Also,theexisting resourceshouldprovidethecompletehandovertothenewresource.Ifanyofthepersonnelproceedsforleavemorethan4days,thentheselectedbiddershallprovidecompetentreplacementacceptabletotheBank.

AllL2resourcesandaboveshouldbeonthebiddersdirectpayroll.TheL1resourcesshouldbeexperiencedinthesimilarproject.

BiddershouldnottransferanyofitsresourcefromBankspremiseswithin6monthsofdeploymentwithoutwrittenconsentofBankofficial.Incaseofinevitablecircumstances,biddershalltakepriorapprovalfromBankanddeployaresourcewithequivalentorhigherworkexperienceatleastonemonthpriortoreplacementofthedeployedresource.Bankwillimposeapenaltyatarateof10%ofitstotalmonthlypayableresourcecostforeachcaseofsuchviolation.

Thebidderandbidderspersonnelhavingaccesstoinformationonbanksprogramsandsystemsreceivedorgeneratedunderthiscontractshallensurethattheymeetbanksrequirements.

BiddershallconductadequatebackgroundchecksofthepersonnelwhowillbedeputedatpositionshandlingBankssensitiveinformation.Biddershallsubmitanundertakingthattheyhaveconductedadequatebackgroundscreeningoftheiremployeeswhowillbeassignedthisproject.

BidderspersonnelshallmaintainconfidentialityoftheBanksinformationaccessedbythem.

BiddershallsignConfidentialitycumNonDisclosureAgreementonbehalfofallsuchemployees.

OnceBidderspersonnel isremovedfromtheproject,whetherontermination/resignationetc.the same shouldbe immediately informed to theBank and preclude any further access to allinformation to suchperson.Prior approval shouldbeobtained from theBankbefore grantingaccesstoBanksinformationeitheratBidderssiteoratBankssites.

IfBankfindsthatanyoftheemployee(s)oftheBidderisnotsuitabletoworkontheprojectortheemployeebreachesconfidenceorNonDisclosureAgreement(includingexemployeesworkedonthisassignmentoftheBank), theBankshallholdtheBidder fully responsible forsuchactsand


Page30of213

notifytheBidderaccordingly.Uponnotification,theBiddershallensurethatimmediateactionistaken against such employee(s) or exemployee(s)which should also include disabling accessthroughaccesscontrolsystems,disablingsystemaccessprivileges,returnofaccessidentificationandmedia,andbanningtheentryintoanyestablishmentofthebankandliquiditydamage

c. Facilities Management is a very critical part of the Core Banking Solution (Implementation/Migration/Upgradation/Maintenance/TechnicalSupportetc.)andwouldbeessentialforsuccessoftheproject.Itistheresponsibilityofthebiddertoensurefacilitiesmanagementisprovidedtothebank.Thebankwillnotacceptanyrequestinfutureforomissionofsuchcriticalservices.

d. The bank will not take any responsibility of any assumptions made by the bidder. It is theresponsibilityof thebidder toensure successful implementationof theproposed solution. Thebidder is also responsible for the accuracy of the bid and bank is not liable for any errors orassumptionsmadebythebidder.Thebiddershouldensure:

Useofprovenproductsandtechnologiesintheproject Scalability Flexibility InteroperabilityOpenarchitecturesolutionssuchasXML,LDAPandSOAetc. 24x7Availability ReliabilityMaintaindataintegrityandsupportbusinesscontinuity.

e. Biddershouldensureimplementationofproposedproductsasperthescopeofwork.

f. Biddermustsubmitcompletetechnicalarchitecturewhichcoversproposedsolution.TheTechnicalArchitectureshouldspecify

DataArchitecture ApplicationArchitecture Infrastructure(Hardware/Network)

g. WANDeployment&NOCMaintenance

Thebidderwillrequiretoliaise,monitor,manage&maintaintheexistingWANnetworkincludingthereplication&internetlinksofthebank.Thedetailsofthepresentsetupismentionedinthesection2.3.3.ThebidderisrequiredtomobilizeitsresourcetoAUPGBbranch/officesatitsowncosttocoordinatewiththeserviceprovidertorectifyanyproblemwiththeexistingandnewlyimplementedlinksoritsassociatedhardware.

TheexistingwanLinksconsistofHughesVSATlinksatalllocations,BSNLMPLSlinkthroughleaselineat214locationsandotherlinksatDC&DRincludingthereplicationlinks.

Bidder to suggest in regular intervals if upgradation/downgradation is required in theexisting/newdatalinksofAUPGBincludingbutnotlimitedtotheWANlinks,DCDRreplicationlinks, Internet link etc.mentioned in section 2.3.3. Bidder to coordinate with the serviceprovidersonbehalfofAUPGBforupgradation/commissioning/maintenanceofallAUPGBdatalinks. The bidders is also supposed to suggest any bandwidth upgradation/downgradationrequirementforDCDRreplicationlinkstomaintainRPO&RTO.

The AMC, replacement & maintenance of the existing BSNL conventional modems areresponsibilityofthebidder.ForBSNLprovidedMLLNmodemthebidderhastodotherequiredcoordination with BSNL. Bidder will also be required to supply & maintain modems for


Page31of213

upgradationoftheexistinglinkfrom64Kbps/128kbpsto256kbpswhereverrequired.

BankwishestodeployMPLSattheremaining450branches(otherthanthe214brancheshavingBSNLMPLS link)asmentioned inAnnexure8.20 Locationwisebandwidthrequirementtohavedualconnectivityinallitsbranches.ThenewMPLSlinkcanbethroughcopper,Fibre,Radiofrequencylastmileoranyothertechnologies.TheuptimeforthenewMPLSlinksshouldbe99%onmonthlybasisforeach individual linkandwillbecalculatedonlyforthebusinesshoursasdefinedinSLA.Biddertoensurecommittedbandwidth&SLAfortheproposedlinks.Thebidderisexpectedtodetermine the feasibilityof the locations forMPLSconnectivity.Thevendor isexpected to submit their signed feasibility report as part of the technical bid and base thenetworkplanningonthesame.Thevendorsarerequiredtotakethebandwidthratesfromtheservice providers and quote for the same,provide anofficial confirmation from the serviceprovidersaspartofthecommercialbid.

TheWANnetworkshouldsupportipv4&ipv6intheentirenetwork.

ThebiddershouldensuretherequiredSLAarebeingmaintainedfortheDataCentreandbranchlinks.

IncaseofrequirementofanyadditionallinkatDC/DRS/Branches,biddertoquoteforthesame.

ThereshouldbeendtoendIPSECencryptionovertheWANnetworkbetweenDataCentre/DRS,Branches&Regionaloffices.

ShouldtheRRBdecidetoincreasethenumberofbranchesormigrateexistingbranchesfromBSNLMPLStonewMPLSserviceprovider,theRRBreservetherighttoprocurefuturebandwidthandapplicablenetworkcomponentsatleastatthesameratesasthisRFP,iftheRRBdiscoverratesprevailingatthefuturepointintimearenotlowerthanthosequotedinthisRFP.Thebankreservestherighttoregularizetheserateswiththevendoratthetimeoffutureprocurement.

TheBankexpectthevendortoliaisewithMPLSVPN&VSATserviceprovidersauthoritiesforthe necessary license providingWAN across India. The vendor is also expected to design&implementtheIpaddressingschemesfornewbranchesandliaisewiththeserviceproviderstoobtainthenecessaryequipment,linkandallnecessarypermissions.

TheexistingVSatbandwidthtoupgradedfrom6.2mbps(pooled)to128kbps(dedicated)foralltheexistingandfuturelocations.

Existing214MPLSlinkstobeupgradedasunder:

i)HO/RBTC/ROs 2.0mbps

ii)Other202branches 128512kbps

Detailofnetworkrequirementhasbeenprovidedunderpara8.20

TheproposednewMPLSnetworkshouldbecapableofhandlingdata,video&voicetraffic.

TheproposedMPLSnetworkshouldensurehighavailabilityandreliability,shouldbescalable&flexibletoaccommodateanybusinessandoperationalchangesinfuture.

ThebiddershouldprovidetrainingtotheRRBITusersonimplementation&managementoftheWANnetwork.


Page32of213

Thenetworkequipment,componentsandhardwareproposedshouldberackmounted.

Thevendorshouldprovidethestructuredcablingfortheroutersandotherequipmentsuppliedbythem.

Preventive maintenance will be within scope of AMC/FM of NW hardware at branches.PreventiveMaintenanceshouldbecarriedoutatfrequentintervals,butshouldnotbelessthanonceinaquarter.

TheSI isexpectedtohavecompleteresponsibilityofthenetworkandwillberesponsible foruptime and other related service levels. The vendorwill liaisewith the bandwidth serviceprovidersforextendingMPLS,LL&VSATconnectivitytothebranches.

Biddertoensurethatsufficientbufferarekeptwhilefinalizingthebandwidthrequirementatbrancheswithproper justification in case the requiredbranchbandwidth ismore than thatprojectedinAnnexure8.20Locationwisebandwidthrequirement.

Thebidderisrequiredtoprovidethenetworkschematic,networkarchitectureoftheproposedsolutionforconnectivity.ThevendorshallsubmitthenetworkplanalongwiththeirproposalforacquisitionofMPLSlinks.

h. ThebiddershouldconductquarterlysuccessfulDRdrillsandsubmitthedetailsDRdrillreportto

bankwithin7daysofcompletionofDRdrill.

i. The bidder is required the following activities in order tomaintain the existing AUPGB DataCenter(DC)&ProjectManagementOffice(PMO)situatedinLucknow.

Thebidder isrequiredtomaintain&supportalltheexistingdevices&solutionpresentlyinstalledattheDC&PMO.

Biddertoensurethatallthedevices&solutionareunderAMCduringtheentirecontractperiod.

Bidderisalsorequiredtoprovisionstoragespacetostore3monthsofCCTVfootageofdatacentre.

Bidder to also arrange the pollution control certification& other clearance from govt.authoritiesforGeneratorsets&otherBMScomponentsduringthecontractperiodatnoextracosttotheBank

Bidder is required to conductperiodicalmaintenanceactivities likepest control, rodentcontrol,cleaningetc.oftheDC&PMO.

TheconsumablessuchasUPSbatteries&electricfittings&fixturesetc.willbeprovidedbyBankthoughbidderhastocoordinateforthesame.

j. TheBidderisrequiredtosupply,implement,configure,manage&maintainalltheexistingAUPGBhardware (excludingbranchpc&peripherals) forDC,DR&branches.Thebidder is required tosupplynewhardwareforthenewproposedapplicationandconfigure,manage&maintainthesamefortheentirecontractperiod.Bidderisalsorequiredtoreplacetheexistinghardwarebasedonthehardwareendofsupport&replacementplanasmentionedinsection8.16.Thebidderisrequired


Page33of213

toprovideAMCsupportfortheexistingequipmenttillthehardwarerefreshasplannedinSection8.16LocationWiseBandwidthRequirements.

k. ThenewproposedhardwareshouldnothavedeclaredendofsalebyOEMwithin2yearsfromthedateofbidsubmission.

l. Theproposedhardwareshouldnothaveendofsupportwithin7yearsfromthedateofdelivery.Incase,anyhardwareisfoundtobeendofsupportwithintheperiodthebiddershouldbeliabletoreplacethehardwarewithitsupgradedversionfreeofcosttotheBank

m. BiddertobuybacktheobsoletehardwarefromAUPGBduringhardwarerefreshandthecommercialhastobeprovidedseparatelyintheBillofMaterial.TheharddiskofthebuybackequipmenthavetobeerasedpriorofremovingfromAUPGBpremisesandsameshouldbecrashed.Biddertosubmitwrittendeclarationregardingthesame.

n. Allcustomization shouldbedoneby theonsiteapplication support teamofbidderatcustomerpremiseswithintimeperioddefinedinsection8.14ServiceLevelAgreement.However,biddermay take approval frombank for any customization thatwill require involvementof itsoffsitesupportteam.

o. ThefinalselectedvendorwillhavetoperformaproductbenchmarkatthebenchmarkingcenterasidentifiedbythevendorinpresenceoftheBankemployeesandrepresentativesatnocosttotheBanktodemonstratethattheproposedsolutionprovidestherequiredservicelevelsintermsofnumberofthe necessary transactions per second(TPS) of 180 where all the debit and credit legs of thetransactionwouldbeconsideredasasingletransaction,alongwiththe2500concurrentusers,totalnumberoftransactions ina2hourwindow,numberofaccounts,timetakenforEndofDay,batchprocessingandmeettherequiredresponsetimeasexpectedbythebank.Thisbenchmarkshouldbecarriedoutontheproposedhardwarewiththeproposedversionoftheoperatingsystem,proposedversionofthedatabasesystemandtheproposedversionoftheapplicationsystem.ThebenchmarkinghastobemandatorilycompletedaspartofAcceptanceTesting.Thepaymentofthehardwarewillbedependent on the successful demonstration of benchmarking and submission of benchmarkingreport.

Thevendorshallensurethatthesolutionprovidedandsizedbythevendoriscapableofmeetingthe Bank's current and future transaction and business volumes. Empirical evidence of theappropriateness of the server sizing by means of comparison with independently assessedbenchmarkeddataonasimilarenvironmentasproposedtothebankwillbemandatory.

p. Thebidderwillbe responsible forsupply, installation&managementof theAntivirusandHostintrusionpreventionSystem(HIPS)tobedeployedatthebranchnodes.Biddertorenewthelicenseofthepresentantivirus&HIPSsolutionfortheentirecontractperiod.

q. ThebiddershouldensurethatalltheDataCenterservers&branchnodesareconnectedtotheActiveDirectoryserverhostedinBankDataCenter.

r. PresentlyBank isusing IPv4 IPaddressacrossthe infrastructure. If it isfeltnecessarythatthe IPdesignneedstobemigratedtoIPv6atalaterdate,thevendorshoulddesignthenewIPv6schemebasedonBanksrequirementsandimplementthesameonthenetwork.InitiallybothIPv4andIPv6will continue simultaneously. TheVendor shall submit a comprehensivedocument for the IPv6address scheme including implementation details for connecting all the branches/offices /ATMs/other locations of the Bank. The IPv6 address design, implementation, migration anddocumentationshallbeofferedtotheBank.ThebidderwillberesponsibleforenablingIPv6inthe


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entirebanking infrastructure includingapplication,network&securitycomponents.TheselectedbidderwillcoordinatewithMPLSserviceprovidersandotherthirdparty(TP)vendorsformigrationoftheIPAddressesfromIPv4toIPv6.Allthehardware&applicationsproposedbythebidderaspartofthetendershouldbeIPv6enables.Thewholeactivitywillbedividedintwophases

MigrationofDC&DRSThisactivitywillcoverthemigrationfrom ipv4to ipv6fortheentireinfrastructureoftheDataCenter,DisasterRecoveryCenter&NDRcoveringalltheequipmentand connectivity links.Bidder toensure that thebranches are able to access theDC&DRapplication&infrastructurethroughexistingIpv4addressingscheme.

MigrationofOtheroffices&branchesTheactivitywillcovertheentireinfrastructureofalltheAUPGBofficesandbranches.

Biddertoquotecommercialseparatelyforboththephases.

s. OneTimeActivities

1. TransitionofITInfrastructureandexistingapplicationincludingCBS

Transitioninvolvesonetimeactivitiesrequiredtotransferresponsibilityfortheservices,includingprocesses,assets,facilities,technologyandotherknowledgetothebidder.Thebidderisrequiredtocompletethetransitionwithin3monthsfromthedateofreleaseofPObythebank.

ThebiddershouldensurethesmoothtransferoftheservicessoastocontinuetomeetAUPGBsbusinessrequirements inawaythatminimizesunplannedbusiness interruptions.Thebidderwillberesponsibleforplanning,preparingandsubmittingaTransitionPlantoAUPGB.BidderwillfullycooperateandworkwithanyandallAUPGBsThirdPartyContractors/Vendors/Consultant inamannerthatwillresultinaseamlesstransferofServices,andsuchtransferofServicesshallbeinaccordancewiththeTransitionPlan.

During the TransitionPeriod,bidderwillbe responsible for implementationof theGovernanceModel. Bidderwill identify the suitable personnel for the roles defined under the governancestructure for implementation. Bidderwill alsobe responsible for appointing its representativememberstothenewlyestablishedgovernanceforums.

BidderwillhavethesoleresponsibilityforimplementationofthenewBiddersdeliveryorganizationstructure.Allpreparationandplanning for such implementationmustbe completedduring theTransitionPeriod.

Thebidderwillexplainhowandwhenitwillimplementthetransitionactivities,describehowitwilltransition Services from AUPGBs current environment. The Bidderwill include a project plan(Transition Project Plan) indicating the tasks, timeframes, resources, and responsibilitiesassociatedwiththetransitionactivities.MSPhastodevelopadetailedtransitionplancoveringatleastthefollowingkeyareas:

TransitionSchedules,TasksandActivities- Transitionactivities- OperationsandSupport- Maintenance

ResourceRequirements- SoftwareResources- HardwareResources- NetworkResources- Facilities- Personnel- OtherResources


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RelationshipstoBanksotherTeams/Projects ManagementControls ReportingProcedures RisksandContingenciesKeyRisks,issues,dependenciesandmitigationplans. TransitionTeamInformation TransitionImpactStatement ReviewProcess ConfigurationControl PlanApproval Describetools,methodologiesandcapabilitiesoftheteamsdeployedfortransition.

AllBiddersarerequiredtoensurethattheir frameworkfortransitionofproposedservices fromAUPGB ITteam/currentServiceProviderataminimumshould includethe followingphasesandalliedactivities:

ServiceRequirements

Description

Initiation KickoffthetransitionbasedontheagreedtransitionplanPlanning This phase takes care of all the planning activities required for successful

transitionofservicesExecution Execute the transition of services while ensuring near zero risk and no

disruptiontobusinessClosure Createallthetransitiondocumentsandsubmittotheclientforreviewandsign

offandstartoffwithMIS&SLAreporting.

2. HandholdingofITinfrastructurefornewsystems

The bidder is expected to receive the handholding of IT infrastructure from the respectiveimplementationpartnerasandwhennewsystems/applicationsareimplemented.Thehandholdingforthenewapplications/systemsshallbetakenbytheoperationsteamofbidder.Anysuchhandholdingshallbecompletedwithin30days.

TheBidderisfurtherrequiredtomanagethenew&existingITInfrastructure.Posthandholding,thebidderisalsoexpectedtoprovideOngoingOperationsServicesi.e.domainServicesandcrossfunctionalfortheaddedITInfrastructureandExitManagementservicesforthenewinfrastructure.

t. OngoingOperations

ThissectionoftheOnGoingOperationsisbroadlyclassifiedunderthree(3)categoriesofservicesthatthebidderisrequiredtooffer.

1. ApplicationManagementServices

2. DomainServices

3. CrossFunctionalServices

AnyothertoolsrequiredbythebidderforoffertheservicesaspertheRFPshouldbeproposedandfactoredinthebillofmaterial.TheBankrequiresthebiddertodeployanEnterpriseManagementsolutiononcapexmodel,tomonitor,measureandmanage functionalandoperational requirements statedunder thisRFP.Thebidder is


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required toprovide theHelpdesk toolonacapexmodel to thebank.Bidder is required toprovidehardware,storage,OSanddatabasesizingrequiredfortheEMSandHelpdesktools.TheSuccessfulBidderwillalsoperformfollowingaspartofscopeofongoingsupport:

AdheretoITServiceManagement(ITSM)processesalignedtoITILframeworkforalltheITServicesdefinedandmanaged;

Prepare&supportDisasterRecoveryplanasperbanksITpolicy.

PerformInstallation,Move,AddandChange(IMAC)operations

Periodicallyevaluate infrastructureand ITServicestomonitortheirperformanceandsubmitthereporttoAUPGB;

Providetoolsforautomaticcapturingofservicelevelswithoutmanualintervention;

Provide tools to capture the critical/normal alerts from all the components (Servers/Networkdevice/Storage/etc.)usingSNMPorotherprotocol.;

Provide tools to capture the hardware alerts from firmware of Servers/Networkdevice/Storage/etc.;and

Continuously monitor and evolve the services to ensure operational/ process excellence,automationandefficiencies.

1. ApplicationManagementServices

Thebidder isrequiredtoprovideapplicationmanagementservicesasperthedefinedscopeandthecorrespondingSLAs.

Thebidder is required toprovide applicationmanagement services for all theexisting&proposedapplications.

ThebankmayupgradetheapplicationsincludingFinacleCoreBankingSolution(Finacle7.0toFinacle10.0)duringthetenureofthecontracttonewversions,thebidderisrequiredtosupporttheexisting&futureversionsoftheFinacleCBSapplications.

Support&ManagementofMiddlewarearealsoapartofbidder'sscope.

Thebidder shouldupdate theUAT&TrainingserversperiodicallywithupdatedCBSdata toensuresimulatedcurrentenvironmentforUAT&testingofCBSfunctionalities.

TheBiddershouldbeabletosynchronizeApplicationManagementwithITinfrastructuremanagement.DeliverablesforApplicationsupportshouldinclude:

PerformanceMonitoring&Managementofapplication.

Installation&configurationofapplication

Highavailabilityinstallation&configuration

ApplicationPatchmanagementandversioncontrol.

CapacityManagement.

DeploymentofobjectsinApplicationserver.

TroubleshootingApplicationserverproductrelatedissues


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TroubleshootingPatchManagement.

Start,stop,andmanageApplicationservices.

ConfigureandmanageApplicationWebserver.

ConfigureandmanageHTTP.

ConfigureandusemonitoringtoolsprovidedforApplicationServer.

Uninstallationandreinstallation.

Replicationofalltheapplications/modulesrunningatDCwithDRs.

ManageandmonitorreplicationprocessbetweenDCDRS.

Establishment,Management,MonitoringandMaintenanceofNearDR.

ServiceImprovementPlan(SIP)&performancemanagement.

Vendormanagement(LoggingacallwithproductVendorandfollowup)

FileLevelBackupforApplicationServer

Backup&restorationmanagementofapplicationserver.

Usermanagement

Supporttoknownerrorsandproblems

Monitorweb/Applicationserveravailability

PerformquarterlyDCDRdrills

Monitoralertnotifications,checkingforimpendingproblems,triggeringappropriateactions.

ProvideATSsupportforCBS&otherApplications.

Bidderisexpectedtoproviderelevantreportsforthepreviousmonthinthe1stweekofeverymonthandsameneedstobejointlyreviewedbyBidderandBankinnext3workingdays.ThereportsshouldbebenchmarkedagainsttheServiceLevelsdefinedinServiceLevelAgreement,andpenaltyshouldbecalculatedbasedonthelevelofdeviationfromServicelevelsdefined.TheBidderisrequiredtosubmitthelistofreportstotrackperformanceonservicelevelsforallmanagedservicesunderscopeofthistender.

2. DomainServices

AUPGBhasidentifiednumberofdomainservicestosupportbusinessoperations.ThebidderisexpectedtoprovidesupportforthesedomainservicesasperthedefinedscopeandthecorrespondingSLAs.The following table presents an overview of the services to be provided by bidder under domainservices,onanongoingbasisforthedurationofthecontract.BidderisexpectedtoadheretoITServiceManagement(ITSM)processesbasedonITInfrastructureLibrary(ITIL)frameworkforalltheservices:

DomainServices Description

DatabaseManagement Themanagementoftheprovisioning,maintenanceandsupportofdatabase hardware and software as well as monitoring, accessmanagement,backupandrecoveryandadhocsupport


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DomainServices Description

ServerManagementServices Monitoring and management of computing platforms on whichutilitiesandapplicationsarehosted

NetworkManagementServices

Monitoring andmanagement of network infrastructure includinglinks and its related services at DC, DR & all branches/officesincludingallalternatedeliverychannels.

StorageManagementServices Monitoring and management of the enterprise storageenvironments within AUPGB. This also includes storage areanetworks(SANs)andstorageondistributedfileservers.

BackupandRestoreManagementServices

Management of backup facilities within AUPGB, including themechanicsofDisktoDiskbackup,suchasstoragemanagement,Disccollectionforoffsitestorage,handoverofDisctobanksresourcesforoffsitestorageandretrievalofDiscfromBanksresourcesintheeventthatrestorationofhistoricaldataisrequired.The Successful Bidder shall be responsible for taking centralizedbackupsfromDCandDRforalltheservershostedatDC,DR,NearDR,CBSProjectOffice,HO.

i. Databasemanagement

Thescopeofthedatabasemanagementservicesincludesalldataanddatabasemanagementactivitiesontheproduction,nonproductionanddisasterrecoveryenvironmentthatwillbeincludedaspartofthisservice.Theexpecteddatabasemanagementservicescanbefurtherdefinedbythefollowinghighlevelservicerequirements:

ServiceRequirements DescriptionBuild,Installation Definition/Installation/Creationof databaseswith suitablehardening

proceduresasperbank'spolicyDatabase PerformanceManagement

Finetuneandresolveperformanceissuesthroughperformancetuningandoptimizations.

Database CapacityManagement

Estimate&recommenddatabaserequirementsbasedonperformanceandBusinessprojections

Monitoring andadministration

ProvidestherequiredoperationalsupporttomonitorAUPGBdatabaseenvironments

Backupandrestore Refers to the successful backup and restoration of the databaseinstancesasdefinedbyAUPGBpolicy

Accessmanagement Managementofthegranting,removal,monitoringandeditingofaccessrightsallocatedtothedatabaseenvironments

Databaseadhocsupport Processes to perform database upgrades, performance tuning andrepairingadatabase

DCandDRtesting Create, Implementandvalidatedatabaserecoverysolutions.SupportduringDRtestingandduringactualDRsituations

ii. Servermanagement

Theexpectedservermanagementservicestobeprovidedacrosscanbedefinedbythefollowinghighlevelservicerequirements:


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Service DescriptionInstallation andconfigurationservices

Refers to the appropriate installation and configuration of the serverenvironment as per industry best practice as well as Banks policyrequirements.

Monitoringoperations Providesprocessesandprocedurestomonitortheserverenvironmenttoensurethattheappropriatemonitoring,reportingandmaintenanceactivitiesoccur.

Operating systemsupport

Providesforoperatingsystemsandrelatedsoftwareconfigurations.TheservicealsoconsistsofongoingprocessestomaintainsuppliersupportedoperatingplatformsforpreventivesoftwaremaintenanceServices.Thisincludesservicessuchas:1) Softwareconfigurationmanagement2) Softwareupgradesandpatchmanagement3) Softwarereleasemanagement4) Softwareoptimization,tuningandpreventativemaintenance

Hardwaresupport ProvidestheservicesandmethodologiesthatwillbeusedbytheBiddertosupportthebanksserverrequirements.Thisserviceconsistsofthefollowingcomponents:1) Hardwareinstallationandconfiguration2) Hardwareenvironmentsupport3) Hardwarepreventativemaintenance4) Hardwarerefresh

Operating systemsecurityadministration

Operating system security administration provides the processes tomanageaccesstoclientassetsatanoperatingsystemlevel.Thissecurityserviceprovidesthemanagementofuserlogonidsandtheiraccessrightsto system level resources,aswell asmaintaining server level securityparameters and security product options. This section describes thevariousactionstobetakenaspartoftheSecurityAdministrationService,aswellaswhatisneededonbehalfoftheclientinordertoprovidetheseservicelevels.

System vulnerabilitymanagement

Vulnerability management consists of preventative and detectiveservices to identify vulnerabilities as they emerge; to prevent thosevulnerabilitiesfromaffectingtheinscopesystems;todetectwhenaninscope systemhas been affected; and to cure those affected systems.Vulnerability management consists of both Vulnerability Alertmanagement andVulnerability Scanningprocesses.VulnerabilityAlertmanagement is the preventative process that collects knownvulnerabilitiesandprioritizesvulnerabilitiesbasedonassociatedrisk.

Operating systemsecurityeventlogging

Operating system security event logging is a detective control thatenablestherecordingofsecurityeventsonsystemhostsbasedonpresetparameters.Theadministrativetoolsloggingfunctionisenabledandthesecurityeventsareretainedinarecordforfuturereview.

Performance andcapacitymanagement

Consistofthesupportprocessestocollect,monitor,andanalyzesystemperformance information, for processor usage, input/output (I/O)throughputactivity,diskusage,andmemoryusage

scheduling andmonitoring

Scheduling and monitoring Process consists of those specific tasksassociated with administering the automated scheduling system toprovidethetoolsandprocessesnecessarytosupportaschedulingandmonitoringprocessingenvironment.

Failovermanagement Provides for the automated recovery of the criticalworkload on theserverenvironmentsintheeventofanoutageofprimaryserverand/or


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Service Descriptionadisaster.Thebidderisrequiredtopreparedocumentationofawrittenrecoveryplanfortheserverenvironmentsforautofailover.

iii. NetworkManagementServices

Thenetworkmanagementservicesreferstoallprocesses,procedures,policiesandactivitiesrequiredto be performed by the bidder in order to ensure that the final network services are provided inaccordancetotheservicelevelsrequiredbythebank.Inseveralinstancestheservicesareimpliedaspart of the end service required (e.g. capacitymanagement as part ofmaintaining the networksavailability)andthereforethescopeofservicesisnotnecessarilylimitedtowhatisonlystatedinthisRFP.Whathasbeenprovided rather states the typesof servicesexpectedaspartofmanaging thenetworkenvironment.Itisexpectedthatthebidderwouldadoptrelevantcorporateandindustrybestpracticesinmanagingtherequirednetworkservices.Thefollowingarethereforehighleveldefinitionsofthetypeofservicesrequiredbythebank:

Service DescriptionPlanninganddesign Management of the network design and planning process to

ensurethatthebanksnetworkoperates inasecure,effectiveandsustainablemanner.

Installation In accordance with the network design, the installation ofnetwork equipment across the DC, DR & branches/officesincludingallalternatedeliverychannels.

Configuration Processoforganizingandmaintainingnetwork information tostreamline theprocessofmaintenance, repair,expansionandupgrading.

Endtoendnetworkmonitoring Continuous monitoring of a DC, DR and branches/officesincluding all alternate delivery channels, network & securityequipment and links for slow or failing components andnotificationtothenetworkadministrator(s)incasesoffailure/outages.

Performance and capacitymanagement

Process of determining the network resources required toprovide higher availability, including unscheduled down time,andperformance.

Securitymanagement ProvisionoftherequiredsecuritymanagementcontrolsacrossDC, DR & branches/offices including all alternate deliverychannels.:1) Securitypoliciesandprocedures for LAN&WANnetwork

technologyandequipment;2) Logicalnetworkperimeteraccesscontrols;3) LANaccesscontrol(portlevelaccess);4) Accessauthentication(domainaccess);5) Rollout, patch, vulnerability, upgrade and maintain the

network infrastructure and relevant software in linewithBankssecuritypolicyandindustrybestpractices;and

6) Physicalsecuritywherenetworkequipmentisdeployed7) Managementofallinscope&suppliednetwork&security

equipment.Administration

Various operational tasks to ensure that the network runssmoothlyandefficiently.


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Service DescriptionFaultmanagement Detection, isolation and resolution of network issues and

incidentstoensurethatthenetworkisoperatingatanoptimumlevel.

Availabilitymanagement Design, implementation,measurementandmanagementof ITservicestoensurethebusinessrequirementsforavailabilityarecontinuouslymet.

Maintenance Maintainthestatusofthecurrentnetwork/proposednetwork

iv. StorageManagementServices

Storageanddataconsistsofasystemmanagedstoragestrategythatenablesalldatatobemanagedindividuallyandautomaticallybythesystem.Withinthesystemmanagedstorageenvironmentarebothonlineandremovablestoragemedia,commonlyreferredtoasdisksandtapes.AUPGBrequirementsfordataavailability,accessibility,performance,andretentioncanbeaccommodatedatthedatasetlevelandusedbythesystemmanagedstorageenvironmenttoselectthecorrectmedia.

Theexpectedstorageanddatamanagementservicescanbefurtherdefinedbythefollowinghighlevelservicerequirements:

ServiceRequirements DescriptionMirroring Includes the management of the SAN

environmenttoensuretheavailability, integrityand redundancy of AUPGBs storageenvironmentacrossDC,DRandNDR.

Configuration Process of organizing and maintaining storageinformation to streamline the process ofmaintenance,repair,expansionandupgrading.

Endtoendstoragemonitoring Continuous monitoring of a DC, DR and NDRStorage Equipment notification to theadministrator(s)incasesoffailure/outages.

Archiving Assist in implementing and maintain AUPGBsarchive strategy as part of ensuring effectiveusageofstorageresources.

Mediamanagement Management of the associated media andperipheralequipmentusedfordatastorage.

v. BackupandRestoreManagementServices

TheBiddershalldefinedatabackupandrecoveryrequirements.Theserequirementsshouldcoverthefollowingataminimum:1. IdentifythedatabackuptechniquewhichbestsuitstheneedsofAUPGB foreachapplication/

server2. Install,configure,testandmanageanytoolsthatmayberequiredfordatabackupandrecovery,

suchasthoseforwritingthesamedatatomultiplestoragedevicesatthesametime.3. Restoredatatothedatabase,asappropriatewhileensuringthatthereisnolossofinformation/

data.4. Developmentofproceduresandtemplates.Periodicallyconductingrestorationdrills,recordingthe

resultsandreportingtheresultstoAUPGB.5. Executebackupandrecoveryprocedures


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6. Restorerequiredfilesanddatasets7. Performingmocksystemfailureandthendatarestorationdrillsonperiodicbasis8. TheBackupwindowshouldbe2hoursandrestorationwindowshouldnotbemorethan4hours.9. Thebidder toproposePurposeBuiltBackupAppliance (PBBA) fordisk todiskbackupatData

Centre. The expected data backup interval and data volume ismentioned below for sizing ofsolution.However,biddermayproposehighersizingwithadequatejustification.

Description TotalDataRetention

TotalDataCopies

Remarks

Daily(Incremental)Backup 7 0.07 Assuming10%datachangeWeeklyBackup 5 5MonthlyBackup 4 4QuarterlyBackup 5 5 YearlyBackup 2 2 MilestoneBackupTotalcopiesneeded 16.07ExpectedDataVolumeinStorage(inTB) 11 TotalDatasize(inTB) 176.77Expiringbuffer@20% 212.12 Deduperatio 1:5 Recommendedmincapacity(inTB) 42.42RecommendedminHDDspindle TobeproposedbyBidder

3. CrossFunctionalServices

OverandabovethedefinedscopeofserviceswithintheDomainServices,itisexpectedthattheBidderprovide the IT support servicemanagement activities required to effectivelymanage the servicesrequiredinaconsistent,efficientandreliablemannerandisabletomeetthedesiredservicelevels.TheCrossFunctionalServicesarementionedbelow:

Service Description

Performancemeasurementandreporting

Ensuringthatappropriateperformancemeasurementtoolsandprocessesare inplacethatcanproducetherequiredreportingonallITserviceswithinthescopeoftheBidder.TheBidder(s)willalsoberequiredtoadoptacollaborativeapproachinordertoensurethatendtoendreportingcanbeachievedthroughconsolidatingtherelevantreports.

Incidentmanagementand ITInfrastructureSupportServices

Incidentmanagement refers toanunplanned interruption toan ITServiceorareduction in theQualityofService.Theobjectiveof incidentmanagement is torestorenormaloperationsasquicklyaspossiblewiththeleastpossibleimpactoneitherthebusinessortheuser.

All1st&2ndlevelsupportwillbetheBiddersresponsibility.TheBiddershouldalsotake intoaccount thata24x7x365 support service is required.Bidderwill raiseticketswithrespectiveOEMs&trackthesametillresolutionforlevel3support.


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Service Description

Asset andConfigurationmanagement

ProvisionandmanagementoftheITassetsandinventoryacrossthelifecyclefromacquisition to disposal. An accurate record database of the AUPGB assetenvironmentshouldbemaintainedonadailybasisandbemadereadilyavailabletoAUPGBforanalysisandreporting.

ChangeManagementand ReleaseManagement

ChangeManagementwillprotecttheproductionenvironmentanditsservices.AllchangestoConfigurationItemsmustbecarriedout inaplannedandauthorizedmanner.ThisincludesidentifyingthespecificConfigurationItemsandITServicesaffected by the Change, deploying the Change, testing the Change on UATenvironment, and having a roll back plan should the Change result in anunexpectedstateoftheService.

ReleaseManagementwilltakeaholisticviewofaChangetoanITserviceandtoverify that all aspects of a Release, both technical and nontechnical, areconsidered.

Service LevelManagement

ServiceLevelManagementwillmaintainandgraduallyimprovebusinessalignedITservicequality throughaconstantcycleofagreeing,monitoring, reporting,andreviewing IT service achievements and through instigating actions to eradicateunacceptablelevelsofservice

SecurityManagement

Security Management will ensure compliance to security policies, contractualrequirements,regulatory/statutoryrequirements,andasexpressedintheServiceLevels

PatchManagement

Provide patches management services for inscope infrastructure atDC/DR/Branches/HO/PMO/otheroffices

Software LicenseManagement

Manage compliance with all Software/Database licenses by monitoring andauditingallSoftwareuse,regardlessoffinancialresponsibilityfortheSoftware.

VendorPerformanceManagement

Monitor and analyze the performance of each vendor (appointed by AUPGB)associatedwith and responsible for a part of the overall Technology SolutiondeployedbyAUPGB

IT servicecontinuity andDisasterRecovery

Supportingdisaster recoveryactivities in scenarioofadisasterand tokeep theAUPGBdisasterrecoveryplanuptodate

i. Performancemeasurementandreporting

TheserviceproviderwillberequiredtoprovidereportsonaregularbasisrelatingtotheperformanceandqualityoftheITservicesprovidedandtheperformanceoftheservicebeingdelivered.

Itwillbeexpectedthatthebiddershallbeproactiveinidentifyingopportunitiesforimprovementsinthedeliveryoftheservice.


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ServiceRequirements Description

GeneralPerformanceManagement Assess and publish matrix on the quality ofservicesbeingprovided.

Reporting ProvidePerformancemanagementreportstothebankaspertheperiodicitymentionedintheRFPoronthemutuallyagreedperiodicityforreportswhereinperiodicityisnotmentionedintheRFP.

TheBidder isrequiredtoperfo