ALLAN REESallan.l.rees@gmail.comMOB 0422 262 848

SUMMARY

An engaging and committed Human Resources Advisor specializing in front line people Manager. Experience in building, managing and motivating teams.

Experienced in performance management, the ability to adapt to change and being results focused in order to achieve set objectives.

Have worked within the Military, Service Industries, Aviation and more recently Human Resources.

Expertise in adapting communication style to a number of different groups; empathy and understanding of people and clients needs but have the ability to remain flexible with procedures. Works well under pressure to solve daily problems to ensure service delivery is maintained to a high standard.

PROFESSIONAL EXPERIENCE

ALTARA RESOURCES 2014 - PRESENTHUMAN RESOURCES ADVISOR

Responsibilities:

Manage all HR components of over staff based in Sydney and Newcastle. Attend to daily challenges within the team, which include safety, on-time performance, roster adjustments and absenteeism.

Performance management, annual performance reviews, grievances, mediation and engagement are part of this diverse role and is monitored closely.

Engagement is part of our on-going commitment to our client (Jetstar) and this is achieved with constant positive feedback to the employees to deliver exceptional customer service and is monitored through daily reports.

Building teamwork, communication and relationships with Internal and external clients to ensure a positive team environment.

Achievements:

A reduction in absenteeism from 15% to 5% within six months of being in the position, making a favorable reduction in costs and contributing to a saving in the budget and going above KPI targets.

Managing underperforming staff through a sound performance management system to increase efficiencies in the work place.

Increased staff engagement through constant feedback in many forms from responding to staffs’ communication in a timely manner and rewarding staff promptly for achieving above and beyond standards.

Improvements in policy and procedures within the business.

JETSTAR AIRLINES 2010 - 2014STAR DEVELOPMENT MANAGER

In this role hired, developed and managed Jetstar cabin crew (up to Cabin Manager/Purser), which involved the following responsibilities.

Responsibilities:

Support and continued development of all Cabin Crew through the use of a structuredPerformance Management System covering timeliness, engagement, safety and team player to name a few.

Annual Performance reviews and line check of Flight Attendants, Cabin Managers/Customers Service Managers and In-Flight Trainers involving a performance discussion involving constructive feedback and a rating.

Assisting in the development and delivery of specific training and development requirements of cabin crew for diverse activities including point-of-sale (POS) equipment, business class service flows and boarding procedures.

Investigated cabin crew after passenger complaints involving discussions with all relevant parties, documenting and following through to the end.

Complied with all Safety and OH&S policies and procedures both on-ground and in air including lifting, onboard equipment and crew and passenger safety.

Ensured strong relationships are built with Internal customers and airport teams (e.g. Catering, cleaning, ground personnel) to encourage and facilitate effective teamwork on aircraft turnaround procedures.

Achievements:

Worked closely with, and provided development opportunities for a casual employee who was then promoted to permanent employee, then in-flight trainer, and ultimately gained a position as a cabin services manager in Jetstar International.

Performance managed a cabin manager whose performance had dropped, set a performance improvement plan and regularly reviewed over a 3 months period. This individual succeeded to maintain effective performance in his role.

Improved the engagement of team by working face to face and hands on with teams, communicating with them, ensuring focus on customer satisfaction at all stages.

Enhanced morale in the Sydney base by creating early morning coffee chats enabling transparent communication between Management and staffs.

Implemented a simple grooming check form to maintain high standards in the work place.

JETSTAR AIRLINES JUNE 2002-2010CABIN MANAGER

Responsibilities:

Coordinator of in-flight cabin serviceManagement of Cabin CrewPerformance management and assessment of staffMonthly interaction with management to discuss company operations and feedbackMonitoring crew techniques and in-flight procedures within company regulations

Achievements:

During this time transitioned from full service to low cost model in service and managing this change with passengers and crew by positively communicating, outlining development opportunities and improved job security for staff and the like, while also empathizing with their concerns.

SKY TRADERSCABIN CREW

QANTAS LINKCABIN MANAGER

ANSETT INTERNATIONALSKY CHEF/FIRST AND BUSINESS CLASS FLIGHT ATTENDANT

Achievements:

Selected amongst approximately 300-cabin crew in Ansett to convey the 2000 Olympic Torch from Guam to Sydney safely and securely.

DEFENCE FORCE EXPERIENCELEADING SEAMAN COOKCAPTAINS CHEF

Achievements:

Initiated the transition from a standard menu to an a la carte menu at Darwin RAN base with improved quality and reduced wastage and cost with improved team morale.

EDUCATION

Diploma of Management Completed 2015Diploma of HR Management Completed 2015Leadership Fundamental courseQuality conversation courseApprenticeship In Cookery

OTHER ACHIEVEMENTS

Volunteered for the promotion teams in All organizationsVolunteer for Aids Council of New South (ACON)A successful sportsman who has represented Wales in swimming at an International level.Medi- vac too and from Antarctica landing on the Ice runway

REFERENCES - CAN BE SUPPLIED UPON REQUEST.