Mike ParksPresident, Chief Executive Officer,Chairman of the Board

Dan FinkelmanExecutive Vice President, Corporate Development & Innovation

Ed HeffernanExecutive Vice President and Chief Financial Officer

Dwayne TuckerExecutive Vice President and President, Utility and Transaction Services

Alliance Data17655 Waterview Pkwy.Dallas, TX 75252Toll-free 800.748.1289utilityservices@alldata.netwww.alliancedatasystems.com/utility

BUSINESS CONTACT

Kay FuhrmanVice President, SalesPhone 972.348.4396kfuhrman@alldata.net

Solution Provider

Alliance Data is a leadingprovider of integrated billingand customer care solutions to the regulated, deregulatedand municipal utility markets,supporting millions of end-usecustomers.

CONTACT INFORMATION

Alliance Data Creates More Value –Better Business PerformanceToday, over 50 utilities across North America arebenefiting from increased customer satisfactionand streamlined operations because of theirpartnership with Alliance Data. By combining aclient-centered mindset with our deep utilityheritage, we design, build and operate innovativesolutions that help you perform more effectively.

Business Process OutsourcingRealize cost savings with outsourced billing andcustomer care solutions from Alliance Data.

Serving millions of utility customers in theregulated, deregulated and municipal markets, we know that utilities must focus on improving thebottom line while increasing the level of service.With Alliance Data’s business process outsourcingsolutions, you can free yourself to focus on otherchallenges that impact your business while wehandle the rest.

And remember, your market is always changing,making it critical that you adapt while remainingstrong and flexible. Alliance Data does much morethan just calculate utility bills for you. We developtotal outsourced CIS solutions, including guaran-teed service-level agreements. Our solutions loweryour up-front expenses, while dramaticallyspeeding your implementation time frame.

Our expert team of developers tailors a CISapplication that is a dependable, highly efficientbilling and customer care system. Whether youare in the regulated, deregulated or transitioningenergy market, we help you manage relationshipswith customers and with key business partners.We give you the flexibility to quickly and cost-effectively respond.

Application ManagementWe streamline the way you work to improve yourbusiness performance. With onsite management, wework side by side with your people, sharing best-practice methodologies and expertise on your terms.Together, we improve your systems and processes.We empower you with the capital, knowledge andsupport you need to maintain and evolve yoursystems in an ever-changing environment. We’ll helpyou make more informed decisions and operatemore efficiently, creating more value for you.

Systems IntegrationYou are challenged every day to keep yoursystems current. But shifting technology createsinherent risk for you and your customer care.Whether you need to evolve your legacy system,integrate new applications or adopt newtechnology altogether, we build the right solutionto make your systems work for you now and in thefuture. We do more than share the risk with you.We implement to operate, to ensure you’reproperly equipped post-implementation.

Consulting ServicesOur consulting services give you a competitiveedge. Our experience and technical know-howenable us to design and execute a road map tomeasurably improve your business performance,from technology solutions to overall businessstrategy. This depth of knowledge is vital tohelping us deliver tangible value to you. Asqualified consultants providing expert solutions,we stand accountable for our recommendations.We share your risk, and together we solveproblems on time and on budget.

Whether you need to evolve your legacy system,integrate new applications or adopt new technologyaltogether, we build the right solution to make your

systems work for you now and in the future.

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