altai certification training operation & maintenance
DESCRIPTION
Altai Certification Training Operation & Maintenance. Professional Services Altai Technologies Limited. Module Outline. AP Monitoring Firmware upgrade and factory default Issue checking Information collection for trouble shooting RMA. AP Monitoring. Wireless Performance Assessment. - PowerPoint PPT PresentationTRANSCRIPT
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Altai Certification Training
Operation & Maintenance
Professional ServicesAltai Technologies Limited
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Module Outline
• AP Monitoring • Firmware upgrade and factory default• Issue checking • Information collection for trouble
shooting• RMA
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AP Monitoring
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Wireless Performance Assessment
• Assessable Parameters• UP Time• RSSI• SNR• Link Throughput• Channel usage• Channel noise floor
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System Status (A8n)Status>System
Uptime shows total time since last reboot
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Radio Information (A8n)Status>Interface>Radio0>Status
Radio Info includes- Wireless Mode- Frequency- Tx Power (2.4GHz)- Mac Address
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Sector Information (A8n)Status>Interface>Radio0>Channel Usage
Noise Floor
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Network Statistics (A8n)Status>Interface>ethernet>Statistic
Traffic info• Packet no.• Throughput (Kbps)
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Association Statistics (A8n)Status>Interface>Radio0>Association List
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Channel Information (A8n)Status>Interface>Radio0>Channel Usage
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Altai Super WiFiLink Throughput (A8n)
You can enable the Iperf server in the “Tools” of A8n for link throughput test.When you enable the Iperf, A8n can work as Iperf server, then you can use a laptop with Iperf client to test the throughput.
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AP Information (A8n)About
Version Info• Firmware version & built-time• MIB version• FPGA version (A8n)• Hardware version (A8n)
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AP Alarm Information (A8n)
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Channel Scan (A8n)Tools>Channel Scan
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Up Time & Radio Info (A2)Status>System
Radio Info includes- Wireless Mode- Noise- Frequency- Tx Power (2.4Ghz &
5GHz)- Mac Address
Uptime shows total time since last reboot
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Client Statistics (A2)
The clients’ association statistics can be monitored by selecting Clients Statistics under the field of Status in the menu bar
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Aassociation -AP Mode (A2)
The each radio association statistics can be monitored by selecting Radio Association under the field of Status in the menu bar.
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Aassociation -Bridge Mode (A2)
The bridge radio association can be monitored by selecting 5G radio Association Bridge under the field of Status in the menu bar
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AP Information (A2)Administration>About
Version Info• Firmware version & built-time• MIB version
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Rogue AP Detection
Rogue AP Detection can help to detect Rogue AP under the 2.4GHz radio Channel Scan by selecting under the field of Status in the menu bar. It allows the administrator to check important radio parameters in the environment nearby. APs or ad hoc mode clients from different vendors can be scanned using this function. Click the Start Scan button to initialize the Channel Scan.
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Channel Information (A2)Status>Rogue AP Detection
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Up Time & Radio Info (C1n)Status>System
Radio Info includes- Wireless Mode- Noise- Frequency- Tx Power (2.4Ghz &
5GHz)- Mac Address
Uptime shows total time since last reboot
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Rogue AP Detection (C1n)
Rogue AP Detection can help to detect Rogue AP under the 2.4GHz radio Channel Scan by selecting under the field of Status in the menu bar. It allows the administrator to check important radio parameters in the environment nearby. APs or ad hoc mode clients from different vendors can be scanned using this function. Click the Start Scan button to initialize the Channel Scan.
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Aassociation -AP Mode (C1n)
The each radio association statistics can be monitored by selecting Radio Association under the field of Status in the menu bar.
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Aassociation -Station Mode
The Stationassociation can be monitored by selecting 2.4G radio Association AP under the field of Status in the menu bar
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AP Information (C1n)Administration>About
Version Info• Firmware version & built-time• MIB version
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Firmware Upgrade and Factory Default
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Firmware Upgrade (A8n)
Go to Administration -> Firmware Update to update the firmware
Browser
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Software Upgrade (A2)
The firmware can be upgraded by selecting Firmware Update under the field of Administrations in the menu bar respectively
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Software Upgrade (C1n)
The firmware can be upgraded by selecting Firmware Update under the field of Administrations in the menu bar respectively
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AP Software Reset (A8n)Administration>Factory Default
Following configurations will not be reset• IP Address• Subnet Mask• Gateway• DNS• 5GHz Bridge all configurations
Reset to factory default configuration file
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AP Software Reset (A2)Administration>Factory Default
Following configurations will not be reset• IP Address• Subnet Mask• Gateway• DNS• 5GHz Bridge all configurations
Reset to factory default configuration file
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AP Software Reset (C1n)Administration>Factory Default
Following configurations will not be reset• IP Address• Subnet Mask• Gateway• DNS• 5GHz Bridge all configurations
Reset to factory default configuration file
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Hardware Reset
• Hardware Reset• Reset to factory
default without retaining IP address
• Push and hold the reset button until the Power LED is off Hardware
Reset Button
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Issue checking
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Collecting Debugging Information
Check the power LED on the unit and make sure there is no power failure issue. Check the Ethernet LED on the unit for any networking issue. Connect to console and check if it is still working. A working console implies the
system is still running. Or it is busy on something and giving slow responses to the commands
Check the network connection status with “ping” tool. Try to ping the network gateway,
ping devices inside the network and ping the internet with an IP address or with a host
name. Check if the radio is still working by scanning the wireless beacons.
When you find the Altai AP work abnormally, you can follow below items to make a first check if AP have a issue, then can report to us.
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Information Collection for Trouble shooting
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Collecting Debugging Information (A8n)
Download Configuration Files
Download the configuration file then send back to Altai.
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Collecting Debugging Information (A8n)
Download Logs
Download all log files then send back to Altai
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Collecting Debugging Information (A2)
Capture all configurations of A2 on the web page then send back to Altai.Like network configuration, VLAN setting, Wireless configuration…..
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Collecting Debugging Information (A2)
Copy the syslog information and phase to a TXT then send back to Altai
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You can upload or download the profile file from web page.
Collecting Debugging Information (C1n)
Download the configuration file then send back to Altai.
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You can check the system log by adding a system log server or on the web page directly.
Collecting Debugging Information (C1n)
Copy the syslog information and phase to a TXT then send back to Altai
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RMA
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Hardware Warranty
Hardware Warranty (“HW”)
1st Year Free
2nd Year Onwards Extended Warranty
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Altai Super WiFiHW T&C
• Apply to A8, A8-Ei, A8-i, A8n, A8-Ein, A2, A0, C1, B5 and Service Controller
• Standard Extended HW period is 12 months• Starting date for Extended HW will be the date following the expiry of
Free HW or previous Extended HW• 1 week to inspect/reject product upon receipt, if defective• Introduction of the term “Defect Verification” to replace
“Troubleshooting” – we have no need to identify the cause of problem but only to find if hardware is defective. Defect Verification does not apply to C1
• Report a defective product by submitting Customer Trouble Ticket Form “TT”; for C1, customers will have to conduct troubleshooting by themselves following troubleshooting guide
• A TT no. will be provided to customer for reference
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Customer issues Trouble Ticket (TT) with appropriate log file attached
Altai will return a TT number to customer
for later reference Altai verifies if the Product is under
Warranty
Altai verifies if defect is found on the Product. Altai may give instructions to the Customer and the Customer shall follow and assist Altai in identifying the defect
At the end of Defect Verification, Altai will
find out if Product is defective Altai determines if Product return is
necessary If Product return is not needed, Altai shall
provide solution to the Customer to follow If Product return is necessary, Altai shall
confirm to the Customer by email
Product Defective?
No
Yes
Defect Verifying
Open
Return a TT No.
Warranty Verifying
Confirm Return
Closed
Solution
Return for Repair?
No
Yes
TT Handling Procedures*
* Not applicable to C1
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Customer TT Form
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Altai Super WiFiRMA (Except for C1n)
• Customer can request for RMA when PS confirmed hardware return is required (different procedures for C1)
• An RMA no. will be provided to customer for reference• For out of warranty RMA, following terms need to be agreed
by customer before sending back:• Cost of repair will be borne by customer• Exact cost of repair will be provided to customer in the form of
quotation after pre-checking• A US$100 pre-checking fee and return freight charge will have to be
paid by customer if no defect is found• Ship back within 5 days; pre-check result within 5 days or
quotation within 15 days; repair/replace within 45 days• Warranty period remains unchanged or for 3 months,
whichever is longer
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Altai Super WiFiRMA For C1n
• The Customer shall request for RMA only when • there are collectively ten (10) or more failure units; or • the failure units can be returned with other Altai Product(s); or • the Customer agrees to pay for the return freight of fewer than ten (10)
repaired/replaced units• Customer needs to complete TT form with self
troubleshooting results completed in section E• Customer needs to wait for RMA number before shipping
back to us
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Altai Super WiFiRMA Handling Procedures
Customer requests Altai for a RMA no. by quoting previous TT no. and confirmation email from Altai on hardware return. In case of C1, by completing TT form and troubleshooting results for a minimum of 10 units
If Product is out of warranty, Altai will quote
terms & conditions to customer and wait for customer’s confirmation
Altai shall return a RMA no. to customer Customer shall ship the defect Product to
Altai within 5 working days Altai shall pre-check the returned Product for
defect and shall send pre-check result to customer
If Product is out of warranty, Altai shall send
quotation for repair/ replacement to customer within 15 working days and wait for sign back
Repair/ replacement within 45 days from
receipt of Product or sign back of quotation
Within Warranty?
No
Yes
Open
Return a RMA no.
Repair/ Replacement
Closed
Confirm T&C
Within Warranty?
No
Yes
Return Shipment
Pre-checking
Quotation
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Critical
Definition The equipment is out of order and cannot provide service to the customer.
Altai Action We will reply to you within 2 hours.
Availability of Workaround Solution
Within 2 working days
High
Definition The equipment is rebooted with intermittent service impact (e.g. reboot daily); OR, the performance of equipment is significantly degraded (e.g. throughput is reduced by half).
Altai Action We will reply to you within 24 hours.
Availability of Workaround Solution
Within 5 working days.
Low
Definition The performance of equipment is somewhat degraded but it can still provide service to the customer.
Altai Action We will reply to you within 2 working days.
Availability of Workaround Solution
Non applicable.
TSS – TT Response Time
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Thank You