amalfi core coop-emsac_5-nov10_9a
DESCRIPTION
Continuity of Operations for Emergency Service ProvidersTRANSCRIPT
![Page 1: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/1.jpg)
![Page 2: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/2.jpg)
CONTINUITY Of
OPERATIONS
Are you Ready? EMSAC Conference Session #23
Friday 5-NOV 2010 Andy Amalfitano www.AmalfiCORE.com
![Page 3: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/3.jpg)
3 ©AmalfiCORE, LLC Photos courtesy of Augusta Chronicle. Retrieved 11-1-10: http://chronicle.augusta.com/stories/2009/04/14/met_520351.shtml
![Page 4: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/4.jpg)
4 ©AmalfiCORE, LLC
“Es$mates from damage in area s$ll incomplete” [1]
Tornadoes: Storm destroys fire sta3on and apparatus
Result: No service, mutual aid in affect Chief es$mates dept will s$ll only be at 80% service in 3‐6 months
[1] Staff Writers, (Apr 2009). Augusta Chronicle. Retrieved 11-23-10: http://chronicle.augusta.com/stories/2009/04/14/met_520351.shtml
![Page 5: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/5.jpg)
5 ©AmalfiCORE, LLC
• Ambulance ___
• Fire‐Rescue ___
• Govt. Agency___ • Hospital ___
• Supplier ___
• Other ___
![Page 6: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/6.jpg)
6 ©AmalfiCORE, LLC
_____________________________________ _____________________________________ _____________________________________ _____________________________________ _____________________________________ _____________________________________ _____________________________________ _____________________________________
![Page 7: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/7.jpg)
7 ©AmalfiCORE, LLC
Introduc$on Objec$ves Key Take‐Aways
What is COOP? Why Bother? Value of COOP
Create a COOP Plan Step‐1: Buy In Step‐2: Manage the Project – COOP Process
Step‐3: Iden$fy the People, Essen$al Func$ons, Impacts
Step‐4: Hazard Assessment
Step‐5: Iden$fy the Data
Step‐6: Facili$es & Equipment
Step‐7: Valida$ng the Plan
Follow Up Lessons Learned
Other COOP Topics
Direc$ves
Resources and Training
![Page 8: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/8.jpg)
8 ©AmalfiCORE, LLC
OBJECTIVES
![Page 9: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/9.jpg)
9 ©AmalfiCORE, LLC
OBJECTIVES
At the end of this session, you will be:
1‐ Familiar with Con$nuity Plans, Tools, and Methods,
2‐ Convinced to consider crea$ng a COOP plan for your agency,
3‐ Able to apply Ac$vity $ps to start your COOP
![Page 10: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/10.jpg)
10 ©AmalfiCORE, LLC
“Plans are useless, Planning is essential”
Dwight D. Eisenhower
![Page 11: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/11.jpg)
11 ©AmalfiCORE, LLC
I. READINESS
II. ACTIVATION
III. CONTINUITY
IV. RECONSTITUTION
INCIDENT 12 hrs. 30 days
Prepare & Plan Crisis Occurs, Continues until mitigated
Trigger COOP
12 hrs – 30 days, or until normal resumption
Recovery, Mitigation, Termination
![Page 12: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/12.jpg)
12 ©AmalfiCORE, LLC
I. READINESS
II. ACTIVATION
III. CONTINUITY
IV. RECONSTITUTION
INCIDENT 12 hrs. 30 days
Prepare & Plan Crisis Occurs, Continues until mitigated
Trigger COOP
12 hrs – 30 days, or until normal resumption
Recovery, Mitigation, Termination
![Page 13: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/13.jpg)
13 ©AmalfiCORE, LLC
“City of Atlanta Inves$gates Personal Data Security Breach Affec$ng Some Atlanta Fire
‐Rescue Department Employees” [2] Security breach:
Personal data belonging to current and former Department of Fire and Rescue employees exposed
Result: City incurred costs ‐ inves3ga3on into the breach, human resources 3me to manage employee reac3ons, offering free fraud and iden3ty monitoring to each affected employee
[2] City of Atlanta. (2010). Retrieved 9-23-10: http://www.atlantaga.gov/media/nr_afrdsecurity_040910.aspx
![Page 14: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/14.jpg)
14 ©AmalfiCORE, LLC
KEY TAKE‐AWAYS
![Page 15: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/15.jpg)
©AmalfiCORE, LLC 15 ©AmalfiCORE, LLC
1. COOP plan helps us continue our essential functions during a crisis or disaster
2. Build Awareness, Know Your Resources, Learn
3. COOP is a Project, manage it as such
4. Free Templates / Buy S/W / Consultant, mix?
![Page 16: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/16.jpg)
©AmalfiCORE, LLC 16 ©AmalfiCORE, LLC
5. Key Elements of Successful COOP Project Get their Attention and build awareness Be organized, use a process Find your best resources Choose a method and tools Validate: Train, Test, Exercise
![Page 17: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/17.jpg)
©AmalfiCORE, LLC 17 ©AmalfiCORE, LLC
WHAT IS COOP?
WHY BOTHER?
VALUE OF COOP
![Page 18: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/18.jpg)
©AmalfiCORE, LLC 18 ©AmalfiCORE, LLC
?
![Page 19: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/19.jpg)
19 ©AmalfiCORE, LLC
Con$nuity
Of
Opera$ons
Plan
Viable plan of procedures and
capabilities to continue and sustain
essential functions during an emergency,
crisis, or disaster for up to 30 days
![Page 20: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/20.jpg)
20 ©AmalfiCORE, LLC
____________________________________
____________________________________
____________________________________
____________________________________
![Page 21: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/21.jpg)
21 ©AmalfiCORE, LLC
Why most fire/rescue agencies
either will not,
cannot, or don't want to…
Be Prepared!
![Page 22: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/22.jpg)
22 ©AmalfiCORE, LLC
“We frankly can't be bothered, the likelihood is just too small”
"If it does happen, it won't happen to us" "If it does happen to us, it won't be too bad" "If it happens to us and it's bad there is nothing we can do to stop it”
![Page 23: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/23.jpg)
23 ©AmalfiCORE, LLC
• 38% ‐ We simply would rather not think about what would happen in a crisis.
• 44% ‐ We don’t believe in worrying about things that may or may not happen in the future.
• "25‐40% of businesses that undergo a major disaster event, do not re‐open, and of those that do re‐open, over 25% do not survive past 2 years” [3]
[3] Source: US Dept of Labor –SBA]
![Page 24: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/24.jpg)
24 ©AmalfiCORE, LLC [4] Source: OHSA, http://www.werp.uwex.edu/eap.cfm
Moral Responsibility:
Compliance:
Financial Recovery:
Reduce Exposure:
Reduce Insurance:
Helps fulfill moral responsibility to protect employees, the community and the environment.
Facilitates compliance with regulatory requirements of Federal, State and local agencies.
Enhances ability to recover from financial losses, regulatory fines, loss of market share, damages to equipment or products or business interrup3on.
Reduce exposure to civil or criminal liability. Enhances image and credibility with employees, customers, suppliers and the community.
May reduce your insurance premiums
![Page 25: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/25.jpg)
25 ©AmalfiCORE, LLC
___
___ ___ ___
___ ___ ___
___ ___ ___
Con$nue Opera$ons, Service Moral Responsibility Compliance with Regula$ons Financial Recovery Reduce Exposure Increase Reputa$on Reduce Insurance Manage Risk Save Lives, Property Ensure Value to Ci$zens
![Page 26: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/26.jpg)
©AmalfiCORE, LLC 26 ©AmalfiCORE, LLC
![Page 27: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/27.jpg)
©AmalfiCORE, LLC 27 ©AmalfiCORE, LLC
5‐ Plan exists, tested, ready!
4‐ Plan exists, will exercise
3‐ Crea$ng Plan
2‐ Maybe
1‐ COOP?
![Page 28: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/28.jpg)
28 ©AmalfiCORE, LLC
“Fire Sta$on Catches Fire”[5]
Small Kitchen Fire:
Fire caused by cooking le` on stove; Fire damage confined to kitchen cabinets and hood above range.
Result: Smoke damage; dormitory and second floor uninhabitable. Fire engine and ladder truck relocated to nearby sta3ons. Claim: no effect on response 3mes.
[5] South Carolina Fire Service, (2010). Retrieved 9‐23‐10: hgp://sconfire.com/2010/09/22/fire‐sta3on‐catches‐fire/
![Page 29: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/29.jpg)
29 ©AmalfiCORE, LLC
Crash Course
on how to
CREATE A COOP PLAN
![Page 30: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/30.jpg)
30 ©AmalfiCORE, LLC
STEP‐1
GET BUY IN
![Page 31: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/31.jpg)
©AmalfiCORE, LLC
Challenges ‐1: Project Ini$a$on
31
Apen$on
Buy‐In
Funding
Pitch
What‐Ifs
Percep3ons
Awareness Purpose Goals
Terminology
![Page 32: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/32.jpg)
©AmalfiCORE, LLC
How will you get their ATTENTION?
32
No scare tac3cs Presiden3al Direc3ves It’s Just ‘Good Business’ Neighboring OEMs
Present a Project Plan Get a Sponsor Shared Funding
![Page 33: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/33.jpg)
©AmalfiCORE, LLC
PITCH: Closer to Home: What If ?
Recent Events Confla3on– sequen3al Confluence– simultaneous
Pandemic
Expected Outcomes, Benefits
Timeline and Costs
It’s More than Mutual Aid
33
![Page 34: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/34.jpg)
©AmalfiCORE, LLC
AWARENESS: Bring It To Them
Take a Class FEMA, Online Purpose Be prepared for disaster
Scope Con3nue essen3al func3ons
Terminology Keywords and phrases
Process steps Keep It simple
Examples Share, published plans
Realism Likelihood of occurrence
34
![Page 35: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/35.jpg)
©AmalfiCORE, LLC 35 ©AmalfiCORE, LLC
_____________________________________ _____________________________________ _____________________________________ _____________________________________ _____________________________________ _____________________________________ _____________________________________ _____________________________________
![Page 36: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/36.jpg)
36 ©AmalfiCORE, LLC
“Detroit Firehouse Burned Because of Firefighter's Late Night Bible Study”[6]
Towel on Heater Burns Sta3on:
Firefighter lit incense, draped towel over lamp. Forgot to remove towel – engine company responded to a call, returned to find sta3on burning.
Result: Complete loss of Ladder 14 Company Sta3on
[6] Stager, David. (2010). Retrieved 9‐23‐10: hgp://www.wusa9.com/news/columnist/blogs/2009/03/update‐detroit‐firehouse‐burned‐because.html
![Page 37: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/37.jpg)
©AmalfiCORE, LLC 37 ©AmalfiCORE, LLC
STEP‐2
MANAGE THE PROJECT
![Page 38: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/38.jpg)
©AmalfiCORE, LLC
Challenges – 2: Managing the Project
38
Organize
People
Process
Resources
External
Internal
Tools
Methods
Data
![Page 39: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/39.jpg)
©AmalfiCORE, LLC
ORGANIZE YOUR PEOPLE
• It’s a Team • Awareness/Expecta3ons • Func3onal Representa3on
• Inform Leaders
• Team Learns Tools
• De‐conflict – Consensus • Keep momentum
39
![Page 40: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/40.jpg)
©AmalfiCORE, LLC 40 ©AmalfiCORE, LLC
Team Leader__________________________ Opera3ons____________________________ Admin_______________________________
IT___________________________________ Finance______________________________ HR__________________________________ Board________________________________ Others_______________________________
![Page 41: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/41.jpg)
©AmalfiCORE, LLC 41
Source: FEMA Training Process
Manage your COOP like a project!
Con$nuity Planning Process Ini3ate Con3nuity Planning Process
Determine Essen3al Func3ons
Conduct a Risk Analysis
Design & Build the Plan
Distribute, Maintain, and Update the Plan
Test, Train, Exercise the Plan
![Page 42: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/42.jpg)
©AmalfiCORE, LLC
RESOURCES: Who Can Help?
FEMA Websites
Na3onal Hazards Center Crime Stats, Threat Levels
Risk Mgmt, HR, IT, $, OEM Public Works, Light & Power
Disaster Plans
IT DR Plans Vendors with solu3ons
42 Agency and organization logos used with permission
![Page 43: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/43.jpg)
©AmalfiCORE, LLC 43 ©AmalfiCORE, LLC
Internal _____________________________________ _____________________________________ _____________________________________ External
_____________________________________ ____________________________________ _____________________________________
![Page 44: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/44.jpg)
©AmalfiCORE, LLC
TOOLS & METHODS
44
Sosware as a Solu$on
Templates
Desktop
• Automated plans • Web Accessible • WebEOC access • Remote Back up • 7x24 support • HR/IT feeds
• Guided, Generic • Consistency • Free downloads • Manage in‐house
• Manual data entry • Standard and familiar • Local IT backup
![Page 45: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/45.jpg)
©AmalfiCORE, LLC 45 ©AmalfiCORE, LLC
Sosware as a Solu$on
Templates
Desktop
_______________________________________________________ _______________________________________________________ _______________________________________________________
![Page 46: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/46.jpg)
46 ©AmalfiCORE, LLC
“Firings, Lawsuit Rock Kemah Volunteer Fire Department”[7]
Fire Inspec3on Dispute: Allega3ons,
mis‐communica3ons, closed door mee3ngs, fire marshal ac3ons, labor dispute,
Result: 2 Firings, the Chief and Captain; costly lawsuit to defend
[7] Hellinghausen, Mary Ann, (2010). The Bay Area Citizen. Retrieved 10-26-10
![Page 47: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/47.jpg)
©AmalfiCORE, LLC
Challenges – 3: Valida$ng the Plan
47
People Essen3al/Teams
Func3ons
Analysis Impacts/Hazards
Assets/Data
Valida$on Train‐Test‐Exercise
Maintain
![Page 48: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/48.jpg)
48 ©AmalfiCORE, LLC
STEP‐3
IDENTIFY THE PEOPLE
ESSENTIAL FUNCTIONS BUSINESS IMPACTS
![Page 49: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/49.jpg)
49 ©AmalfiCORE, LLC
Delegation of Authority
Succession Plan
Devolution
Routine, Temporary
Permanent, Long-term
Catastrophic
LEADERSHIP
![Page 50: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/50.jpg)
50 ©AmalfiCORE, LLC
Response Teams
Support Response Teams
Go Home
Ac$vity‐9: Cri$cal ‐ Support ‐ Other
Leader____________________________
Alternate__________________________
_______________ _______________ _______________ _______________ _______________
_______________ _______________
Leader____________________________
Alternate__________________________
_______________ _______________ _______________ _______________ _______________
_______________ _______________
_______________ _______________ _______________ _______________ _______________ _______________ _______________ _______________ _______________ _______________ _______________
![Page 51: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/51.jpg)
©AmalfiCORE, LLC 51 ©AmalfiCORE, LLC
If Agency Mission is to:
Protect life and property Prevent and suppress fire Provide Emergency Medical Care and Rescue
![Page 52: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/52.jpg)
©AmalfiCORE, LLC 52 ©AmalfiCORE, LLC
Then Essen$al Func$ons might be:
Support System for Volunteer Team
Payroll for Staff Sta3on ‐ HQ Communica3ons/Dispatch/CAD/ technology
Apparatus /Maintenance/Opera3ons
![Page 53: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/53.jpg)
©AmalfiCORE, LLC 53 ©AmalfiCORE, LLC
Facility Power and Light So`ware (Fire Manager) for Quality Assurance
HIPPA policies, Data Protec3on IT Systems availability
Supplier/Vendor Contracts (“day before pricing”)
![Page 54: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/54.jpg)
©AmalfiCORE, LLC 54 ©AmalfiCORE, LLC
1) _____________________________________ 2) _____________________________________ 3) _____________________________________ 4) _____________________________________ 5) _____________________________________ 6) _____________________________________ 7) _____________________________________ 8) _____________________________________
![Page 55: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/55.jpg)
©AmalfiCORE, LLC 55 ©AmalfiCORE, LLC
Priority: How Vital and Necessary? 5=vital, 4=high, 3=medium, 2=low, 1=non-critical
Risk: How Long can we go without? 5=not at all, 4=1 day, 3=2 days, 2=5 days, 1=1 month
Alternative: Exists and ready to use? 5=none, 4=25%, 3=50%, 2=75%, 1=100%
Score: multiply P x R x A
Criticality: Arbitrary judgment of impact
![Page 56: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/56.jpg)
©AmalfiCORE, LLC 56 ©AmalfiCORE, LLC
Service, Location, Function
Priority Risk Alternative Score Service Criticality
IMTS 5 5 5 125 Vital POWER 5 5 5 125 Vital MUSE EKG 4 4 5 80 High SENSIS CATHLAB 4 4 5 80 High SECTRA PACS 4 4 5 80 High SYNGO CARDIO 3 3 5 45 Low HPF MED RECORD 3 3 5 45 Low HMM PHARMACY 4 4 2 32 Low MYSIS (RAD) 4 4 2 32 Low SCC LAB 4 4 2 32 Low SOFTMED 3 3 3 27 Low HBI Analytics 2 2 5 20 non-essential STAR(HIS) 4 4 1 16 non-essential HCI(CLINICALS) 4 4 1 16 non-essential HSM (SURGERY) 4 4 1 16 non-essential
![Page 57: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/57.jpg)
©AmalfiCORE, LLC 57 ©AmalfiCORE, LLC
Service, Location, Function
Priority Risk Alternative Score Service Criticality
1) _______________________________ 2) _______________________________ 3) _______________________________ 4) _______________________________ 5) _______________________________ 6) _______________________________ 7) _______________________________ 8) _______________________________
![Page 58: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/58.jpg)
©AmalfiCORE, LLC 58 ©AmalfiCORE, LLC
STEP‐4
HAZARD ASSESSMENT
![Page 59: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/59.jpg)
©AmalfiCORE, LLC
Hazard Vulnerability – Natural
59
Wild Fire Flooding Severe Blizzard Tornado Earthquake Hurricane Drought
![Page 60: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/60.jpg)
©AmalfiCORE, LLC
Hazard Vulnerability ‐ Technological
60
IT system crash
Oil Spill NBCR Hazards Dam break
Power plan failure
![Page 61: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/61.jpg)
©AmalfiCORE, LLC
Hazard Vulnerability – Man Made
61
HVAC Cyber Agack Terrorism
Transporta3on Airplane crash Truck accident Train derailment
![Page 62: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/62.jpg)
©AmalfiCORE, LLC 62
Threats
• Always Present • Known and unknown • Natural, Technological, Man‐made
Hazards
• Airport, Trains, Trucks • Major Power Outage • Tornado • Inten$onal Acts
Risks
• Business Impact • Risk Assessment • Determine Essen$al Func$on Exposure
What could impact our essen$al func$ons
and what are we doing about it?
What’s our backup plan if we lose people, buildings, IT,
vehicles or infrastructure?
• Other Ci$es • U$li$es Disaster Plan • County Services Agencies
• Approved List, Pricing • Data at ‘Iron Mountain’ • Remote Payroll • Treasury, Billing, Tax
Suppliers
• Other govt. bldgs. • Hotels, schools • Devolu$on • Recons$tu$on
Facili$es
Risk Analysis
![Page 63: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/63.jpg)
63 ©AmalfiCORE, LLC
“Ex‐bookkeeper charged with stealing from Garner fire department” [8]
Embezzlement: State (Carolina) Bureau of Inves3ga3on probe found bookkeeper wrote hundreds of checks to herself over a seven‐year period
Result:
Nearly $400,000 missing from Fire Department New town oversight commigee to review finances quarterly
Fire Chief asked to resign by town mayor
Town council calls for second probe aCer double billing
[8] WRAL.com (2010). Retrieved 10-28-10: http://www.wral.com/news/local/wral_investigates/story/8521509/
![Page 64: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/64.jpg)
©AmalfiCORE, LLC 64 ©AmalfiCORE, LLC
STEP‐5
IDENTIFY THE DATA
![Page 65: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/65.jpg)
©AmalfiCORE, LLC
Internal ‐ Data ‐ External
65
Contact Info
Essen$al Func$ons
Facili$es ‐ Building Dept
Delega$on / Succession
Disaster Recovery Plan
Security Access and Control
Train, Test, Exercise
Vital Records
Resources
Approved Vendor List
Natural Hazards ‐ Colorado
MOU‐ Hotels/Schools
Mutual Aid Agreements
Transporta$on Sta$s$cs
Emergency U$lity
Federal Regula$ons
Crime Sta$s$cs
NBCR Exposure Data
COOP
![Page 66: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/66.jpg)
©AmalfiCORE, LLC
Ac$vity‐9a: Where is our Internal Data?
66
Contact Info
Essen$al Func$ons
Facili$es ‐ Building Dept
Delega$on / Succession
Disaster Recovery Plan
Security Access and Control
Train, Test, Exercise
Vital Records
Resources
Approved Vendor List
__________________________________________
![Page 67: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/67.jpg)
©AmalfiCORE, LLC
Ac$vity‐9b: Where is our External Data?
67
Natural Hazards ‐ Colorado
MOU‐Vendors
Mutual Aid Agreements
Transporta$on Sta$s$cs
Emergency U$lity
Federal Regula$ons
Crime Sta$s$cs
NBCR Exposure Data
__________________________________________
![Page 68: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/68.jpg)
68 ©AmalfiCORE, LLC
“Conn. EMS cites low Medicaid reimbursement for budget woes”[9]
Loss of Funds: Medicaid only pays 41% of billed call expenses
Result: $10M shoryall, Some ambulance services consider closing or reducing staffing and response
[9] Polanco, Monica, (2008). Hartford Currant. Retrieved 10-25-10: http://www.homeland1.com/homeland-security-products/emergency-management-consulting/articles/339520-conn-ems-cites-low-medicaid-reimbursement-for-budget-woes/
![Page 69: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/69.jpg)
©AmalfiCORE, LLC 69 ©AmalfiCORE, LLC
STEP‐6
FACILITIES, ASSETS
EQUIPMENT
![Page 70: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/70.jpg)
©AmalfiCORE, LLC 70
PRIMARY _____________ _____________ _____________ _____________ _____________ _____________ _____________
ALTERNATE _____________ _____________ _____________ _____________ _____________ _____________ _____________
![Page 71: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/71.jpg)
©AmalfiCORE, LLC 71 ©AmalfiCORE, LLC [5] WBAL-TV. (2010). Retrieved 9-23-10: http://www.wbaltv.com/news/22519090/detail.html
“Uh, OK- So, all functions have identified the Library as their alternate facility”
Shall we discuss?
![Page 72: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/72.jpg)
©AmalfiCORE, LLC 72 ©AmalfiCORE, LLC
APPARATUS 1. _____________ 2. _____________ 3. _____________ 4. _____________ 5. _____________ 6. _____________ 7. _____________ 8. _____________
EQUIPMENT 1. _____________ 2. _____________ 3. _____________ 4. _____________ 5. _____________ 6. _____________ 7. _____________ 8. _____________
![Page 73: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/73.jpg)
73 ©AmalfiCORE, LLC
“Dundalk Firehouse Roof Collapses Aser Fire…”[10]
Fire and Roof Collapse: 2‐alarm, s3ll under inves3ga3on
Result: Loss sta3on, $600,000 engine, ambulances, other fire apparatus, Na3onal Guard humvees
[10] WBAL-TV. (2010). Retrieved 9-23-10: http://www.wbaltv.com/news/22519090/detail.html
![Page 74: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/74.jpg)
©AmalfiCORE, LLC 74 ©AmalfiCORE, LLC
STEP‐7
VALIDATING THE PLAN
![Page 75: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/75.jpg)
©AmalfiCORE, LLC 75
Failure in Exercises is success!
![Page 76: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/76.jpg)
©AmalfiCORE, LLC 76
Table‐Top ‘Walk‐thru’
Drill Alert No$fica$on
Live Exercise
Test Response
Drill Evacua$on
Train – Test ‐ Exercise
![Page 77: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/77.jpg)
©AmalfiCORE, LLC 77 ©AmalfiCORE, LLC
Ac$vity 12: We Will Validate Our Plan by:
Table‐Top ‘Walk‐thru’
Drill Alert No3fica3on
Live Exercise
Test Response
Drill Evacua3on
Other?
_____________ _____________ _____________ _____________ _____________ _____________ _____________ _____________
![Page 78: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/78.jpg)
78 ©AmalfiCORE, LLC
“Sta$on Fire Destroys Ambulances”[11]
Fire: Burned EMS sta3on
Result: Loss of ambulances, required transfer of ambulance from another district
[11] Retrieved 10-26-10 anonymous
![Page 79: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/79.jpg)
©AmalfiCORE, LLC 79 ©AmalfiCORE, LLC
FOLLOW UP
RESOURCES
DIRECTIVES
![Page 80: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/80.jpg)
©AmalfiCORE, LLC
“The issue we are facing now is the department has a COOP, and think they are done.
It’s much more difficult to get follow up work done than the original plan.”
80
Benjamin Daniels Emergency Manager Case Study City Aug 2010
![Page 81: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/81.jpg)
©AmalfiCORE, LLC 81 ©AmalfiCORE, LLC
COOP Ac3va3on Trigger Point Devolu3on FEMA Training
Federal Direc3ves Recons3tu3on So`ware Tools
![Page 82: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/82.jpg)
©AmalfiCORE, LLC 82 ©AmalfiCORE, LLC
• Na3onal Security Presiden3al Direc3ve‐51 (NSPD‐51)/Homeland Security Presiden3al Direc3ve‐20 (HSPD‐20) – All Federal executive branch departments and agencies
develop an integrated, overlapping continuity capability
• FPC‐65 requires that all Federal Execu3ve Branch agencies must: – Be capable of implementing their COOP plans with and
without warning – Be operational not later than 12 hours after activation and
maintain sustained operations for up to 30 days – Include regularly scheduled testing, training, and
exercising of personnel, equipment, systems, processes, and procedures used to support agency during COOP event
– Provide for a regular risk analysis of current alternate operating facilities
– Include development, maintenance, and review of COOP capabilities using a Multi-Year Strategy and Program Management Plan (MYSPMP)
![Page 83: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/83.jpg)
©AmalfiCORE, LLC 83 ©AmalfiCORE, LLC
• AmalfiCORE Blog – white papers on business con3nuity and COOP www.amalficoreblog.com
• Colorado Emergency Preparedness Partnership hgp://www.thecepp.org/
• COOP Plan Template and Template Instruc3ons. www.fema.gov/doc/government/coop/coop_plan_template_instruc3ons.doc
• Con3nuity Guidance Circular 1 (CGC 1). Con3nuity Guidance for Non‐Federal En33es January 21, 2009. hgp://sema.dps.mo.gov/COOP%20Con3nuity%20Guidance%20Circular%201%20N on‐Federal%20En33es%20‐%2001%2021%2009%20(2).pdf
• Con3nuity of Opera3ons (COOP) Mul3‐Year Strategy and Program Management Plan Template Guide. www.fema.gov/pdf/government/coop/MYSPMPTemplate.pdf
• Federal Con3nuity Direc3ve 1 (FCD 1) Federal Execu3ve Branch Na3onal Con3nuity Program Requirements. www.fema.gov/pdf/about/offices/fcd1.pdf
• Federal Con3nuity Direc3ve 2 (FCD 2) Federal Execu3ve Branch Mission Essen3al Func3on and Primary Mission Essen3al Func3on Iden3fica3on and Submission. www.fema.gov/pdf/about/offices/fcd2.pdf
• PS‐PREP: Voluntary Private Sector Preparedness Accredita3on and Cer3fica3on Program Resource Center Adop3on of Ini3al Standards for the PS‐Prep Program. hgp://www.fema.gov/privatesector/preparedness/adop3on_standards.shtm
• Producing Emergency Plans: A Guide for All‐Hazard Emergency Opera3ons Planning for State, Territorial, Local, and Tribal Governments. www.fema.gov/pdf/about/divisions/npd/cpg_101_interim.pdf
![Page 84: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/84.jpg)
©AmalfiCORE, LLC 84 ©AmalfiCORE, LLC
• FEMA COOP Training Resources hgp://www.fema.gov/government/coop/index.shtm#0
• FEMA Classes, Region VIII Ken Hudson Regional COOP Program Manager
DHS‐FEMA Region VIII, Room 231
Denver Federal Center, Bldg 710 Denver, CO 80228, [email protected]
303‐235‐4658
![Page 85: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/85.jpg)
©AmalfiCORE, LLC 85 ©AmalfiCORE, LLC
Are You
Ready?
![Page 86: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/86.jpg)
Thank you!
Andy Amalfitano www.amalficore.com 720.220.6466
![Page 87: Amalfi core coop-emsac_5-nov10_9a](https://reader033.vdocuments.net/reader033/viewer/2022052505/55505fe2b4c90574428b5254/html5/thumbnails/87.jpg)
©AmalfiCORE, LLC 87
Happy Planning!