ambulatory care patient experience dashboard: likelihood...

Aug-Oct

2014

Sep-Nov

2014

Oct-Dec

2014

Nov-Jan

2015

Aug-Oct

2014

Sep-Nov

2014

Oct-Dec

2014

Nov-Jan

2015

Aug-Oct

2014

Sep-Nov

2014

Oct-Dec

2014

Nov-Jan

2015

Nov-Jan

2015

Ambulatory Care - - - 94.0 94.4 94.3 94.5 56 64 61 66 83% 83% 84% 84% 7,591

Clinic Performance Team #1 - - Zei 94.8 94.9 94.7 94.8 74 76 73 74 84% 84% 84% 85% 2,029

Cardiovascular Medicine Kell Morris Zei 95.3 95.6 95.7 95.7 85 90 90 90 85% 86% 86% 86% 688

Cardiovascular Surgery Clinic Kell Morris Woo 96.9 97.1 98.0 98.6 98 99 99 99 88% 88% 92% 94% 53

Vascular Clinic Kell Kwong Mell 94.6 95.0 95.7 96.5 68 78 90 97 79% 81% 88% 91% 128

Neurology Clinic Kresge Mayberry So 94.2 93.6 92.6 92.7 60 48 32 33 84% 82% 79% 79% 606

Neurosurgery Clinic Kresge Gonzales Shuer 94.8 95.1 95.1 94.8 74 81 81 74 84% 85% 87% 87% 242

Kidney Transplant Dudley Dudley Scandling 96.1 96.5 95.5 94.0 95 97 88 55 84% 86% 84% 82% 50

Liver Transplant Dudley Dudley Ahmed 95.6 94.6 96.7 95.8 90 71 98 90 88% 82% 87% 86% 59

Chest Clinic Dudley Green Ruoss 94.2 96.0 95.5 96.1 60 93 88 94 82% 87% 87% 87% 203

Clinic Performance Team #2 - - Singh 94.0 94.5 94.5 94.7 57 68 67 70 83% 84% 84% 84% 2,014

Digestive Health Ctr - Blake Wilbur Dudley Acu Ladabaum 91.3 92.0 92.8 92.5 19 27 35 30 79% 78% 78% 76% 182

Surgical Specialties - Blake Wilbur Dudley Acu Morton 96.4 96.4 96.7 95.5 97 97 97 88 85% 86% 87% 86% 56

Integrative Medicine Clinic Goodger Charles Spiegel 90.3* 95.5* 96* 98.4* 15* 88* 93* 99* 72%* 86%* 88%* 94%* 16*

Infectious Diseases Dudley Dudley Ho 92.9 94.8 96.1 95.0 35 74 93 78 87% 88% 88% 84% 70

SIM West Goodger Welch Singh 94.5 94.9 94.7 95.0 67 75 71 79 83% 83% 84% 86% 388

Stanford Family Medicine-Hoover Goodger Vega Mahoney 93.5 94.0 93.7 93.3 47 55 50 43 82% 85% 83% 83% 254

Stanford Coordinated Care Goodger Randhava Glaseroff/Lindsay 98.9* 100.0 99.5 99.3 99* 99 99 99 95%* 100% 98% 97% 72

Endocrine Clinic Dudley Green Kraemer 93.8 93.8 94.0 93.8 51 51 56 51 82% 82% 83% 82% 200

Liver Clinic Dudley Acu Ahmed 95.2 93.7 92.8 90.8 84 50 36 16 83% 81% 81% 74% 95

Immunology and Rheumatology Clinic Dudley Dudley Genovese 92.8 92.6 92.9 94.9 34 31 36 75 78% 77% 78% 83% 112

Kidney Clinic Dudley Dudley Isom 95.6 95.7 95.1 95.1 89 90 81 80 84% 85% 83% 82% 92

Positive Care Clinic Dudley Dudley Brooks 97.8* 98.5 97.0 96.7 99* 99 99 98 91%* 94% 88% 87% 45

Surgical Specialties Clinic Dudley Dudley Spain 80.7* 89.8* 88* 88.5* 1* 13* 8* 10* 64%* 73%* 67%* 63%* 24*

Primary Care Portola Valley Goodger Wolfe Hafer 96.2 96.6 96.8 98.0 96 98 98 99 90% 89% 90% 92% 183

Senior Care Goodger Randhava Martin 93.6 93.8 93.4 92.0 48 52 43 26 84% 85% 81% 76% 91

Stanford Concierge Medicine Goodger Rattia Pakdaman 100* 100* 100* 99* 99* 99* 99* 99* 100%* 100%* 100%* 96%* 24*

Los Altos Primary Care Goodger Wolfe Forest 95.7 96.5 95.7 96.4 90 97 90 96 91% 91% 89% 87% 110

Ambulatory Care Patient Experience Dashboard: "Likelihood to Recommend" (LTR)1

March 2015 Dashboard Director Manager Clinic Chief

Mean scores National Facilities Percentile2

Top Box Analysisn-sizes

LTR Target = 94.7 mean score LTR Target = 74th percentile3

% "Very Good" on LTR

If you have questions, please contact Patient Experience at [email protected]. Production Date: 3/9/2015

Aug-Oct

2014

Sep-Nov

2014

Oct-Dec

2014

Nov-Jan

2015

Aug-Oct

2014

Sep-Nov

2014

Oct-Dec

2014

Nov-Jan

2015

Aug-Oct

2014

Sep-Nov

2014

Oct-Dec

2014

Nov-Jan

2015

Nov-Jan

2015

Ambulatory Care Patient Experience Dashboard: "Likelihood to Recommend" (LTR)1

March 2015 Dashboard Director Manager Clinic Chief

Mean scores National Facilities Percentile2




Clinic Performance Team #3 - - Montague 93.7 93.5 93.1 93.8 50 46 38 51 82% 81% 81% 82% 1,355

ENT Clinic Dudley Beltramini Damrose 93.2 93.0 93.4 94.2 40 38 44 59 83% 81% 83% 85% 328

Eye Institution of Stanford Dudley Alexander Montague 93.7 93.1 92.3 93.4 51 39 28 44 81% 81% 79% 82% 622

Eye Laser Center Dudley Alexander Montague 94.1* 100* 98.9* 97.6* 58* 99* 99* 99* 94%* 100%* 96%* 90%* 21*

Gynecology Dudley Brown Blumenthal 93.0 92.9 92.3 92.9 37 36 28 35 79% 77% 78% 79% 182

Plastic Surgery Clinic Dudley Evaristo Girod 94.9 96.9 97.2 96.1 77 99 99 94 84% 88% 92% 88% 89

Urology Clinic Dudley Evaristo Comiter 95.0 94.0 93.3 93.1 77 56 41 39 84% 83% 82% 81% 113

Clinic Performance Team #4 - - Leong 93.2 94.3 94.4 94.4 40 63 64 65 82% 84% 84% 84% 2,193

Dermatology Surgery Center Kresge Tse Aasi 99.6 98.8 98.8 98.2 99 99 99 99 98% 95% 95% 93% 122

Dermatology Kresge Tse Ko 95.1 96.3 96.1 96.5 80 96 94 97 86% 88% 87% 89% 395

Pain Management Clinic Kresge Cullen Leong 86.6 90.2 92.4 92.4 6 14 29 30 69% 75% 78% 79% 346

Sleep Clinic Kresge Anderson Kushida 91.7 92.7 91.1 91.7 22 33 19 22 79% 80% 78% 77% 211

Orthopedic Surgery Kresge O'Malley Maloney 94.1 94.7 94.6 94.4 58 72 70 64 84% 85% 85% 85% 1,119

V. Poor Poor Fair Good V.Good

1% 1% 6% 26% 66%

2% 4% 10% 27% 57%

0% 0% 3% 19% 77%

1% 1% 3% 14% 83%

0% 0% 2% 17% 81%

1% 1% 2% 14% 82%

1% 1% 3% 18% 77%

1% 1% 2% 12% 84%

1 The adjusted score was used for this time period since both mail and electronic surveys were sent out. The adjustment accounts for the age and gender differences of the patient populations that respond to the mail and electronic survey.

² Peer Group: All Press Ganey Facilities Database (N=928). Please note that benchmarking is not specialty specific.

³ Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 69 , a "Target" of 74 , and a "Maximum" of 79

Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN4 Top Box Analysis distribution of responses in red text have a sum percentage of "Very Poor", "Poor", and "Fair" greater than or equal to 15%

* n size is less than 30 per quarter

- Data not available

Data pulled by Visit Date with all surveys received by March 5, 2015.

Likelihood to Recommend Services (Feb 2014 - Feb 2015)

Access

Top Box Analysis for Standard Questions (Nov 2014 - Jan 2015)⁴

Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but initial trends may be of

interest.

Moving Through Your Visit

Nurse/Assistant

Care Provider

Personal Issues

Overall Assessment

Std Overall

Likelihood of recommending practice

64 60 71

61 71

57

43

63 56

76

57 66

81

0.00

20.00

40.00

60.00

80.00

100.00

Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15

n=1681 n=1553 n=1893 n=1700 n=1586 n=1892 n=1637 n=1839 n=3059 n=2352 n=2663 n=2775 n=1634

74 Goal

Avg. Rank

64


Sep-Nov

2014

Oct-Dec

2014

Nov-Jan

2015

Dec-Feb

2015

Sep-Nov

2014

Oct-Dec

2014

Nov-Jan

2015

Dec-Feb

2015

Sep-Nov

2014

Oct-Dec

2014

Nov-Jan

2015

Dec-Feb

2015

Dec-Feb

2015

Foad Hardamon 87.7 90.9 92.6 89.3 59 81 87 72 70% 73% 76% 69% 61


0% 1% 8% 28% 63%

0% 0% 11% 20% 69%

1% 1% 11% 32% 55%

2% 1% 15% 36% 46%

1% 2% 17% 39% 42%

1% 2% 16% 31% 52%

0% 1% 8% 28% 63%

0% 1% 14% 29% 56%

0% 2% 11% 30% 58%

0% 3% 18% 36% 44%

0% 2% 8% 33% 58%

1% 1% 7% 38% 53%

1% 1% 6% 32% 60%

Sep-Nov

2014

Oct-Dec

2014

Nov-Jan

2015

Dec-Feb

2015

Sep-Nov

2014

Oct-Dec

2014

Nov-Jan

2015

Dec-Feb

2015

Sep-Nov

2014

Oct-Dec

2014

Nov-Jan

2015

Dec-Feb

2015

Dec-Feb

2015

Goodger Charles 94.4 97.1 99* 96.9* 69 94 99* 93* 81% 88% 96%* 88%* 16*


1% 0% 4% 17% 78%

3% 0% 2% 23% 73%

0% 1% 12% 27% 60%

0% 0% 4% 24% 71%

0% 0% 0% 0% 0%

0% 0% 5% 0% 95%

0% 0% 0% 17% 83%

0% 0% 4% 13% 84%

4% 0% 0% 0% 96%

0% 0% 0% 17% 83%

0% 1% 4% 18% 78%

0% 0% 0% 13% 88%

1 Due to handout survey methodology, scores and graphs are pulled by Received Date of the survey

² Peer Group: Press Ganey All Hospital Database (N=309 facilities).

³ Inpatient Behavioral Health Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 82 , a "Target" of 82 , and a "Maximum" of 90

⁴ Peer Group: Press Ganey All Center Database (N=103 facilities).

⁵ Outpatient Behavioral Health Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 70 , a "Target" of 80 , and a "Maximum" of 87



Primary Therapist

Completion of Services

Likelihood of recommendingNote: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but

initial trends may be of interest.

Outpatient Treatment Area

Office Staff

Support - Psych Testing

Support - Physician

Therapeutic Services

Some Personal Issues

Overall Assessment

Outpatient

Likelihood to Recommend (Feb 2014 - Feb 2015) Top Box Analysis for Standard Questions (Dec 2014 - Feb 2015)⁶

Std Overall

Registration & Scheduling



% "Very Good" on LTRMarch 2015 Dashboard Director Manager

Mean scores All Center DB Percentile4

Inpatient

March 2015 Dashboard

Visitors & Family

Personal Issues

Outpatient Behavioral Health Patient Experience Dashboard: "Likelihood to Recommend" (LTR)1

Psychiatrist

Likelihood to Recommend (Feb 2014 - Feb 2015) Top Box Analysis for Standard Questions (Dec 2014 - Feb 2015)⁶

Overall Assessment

Likelihood of recommending

Std Overall

Admission

Unit

Meals

Discharge

Inpatient Behavioral Health Patient Experience Dashboard: "Likelihood to Recommend" (LTR)1

Director Manager

Mean scores All Hospital DB Percentile2


LTR Target = 91.8 mean score LTR Target = 82nd percentile3


Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but


Treatment Team

Program Activities

Nursing

75 84

63

24

99

55

83

51

24

97 99

69

46

0.00

20.00

40.00

60.00

80.00

100.00


n=18 n=25 n=17 n=14 n=13 n=18 n=15 n=23 n=17 n=13 n=11 n=30 n=20

82

36 33

52

86

17

93 87

2

49

99 99

65 76

0.00

20.00

40.00

60.00

80.00

100.00


n=46 n=46 n=33 n=47 n=52 n=26 n=19 n=4 n=14 n=13 n=7 n=4 n=5

80

Goal

Goal

Avg. Rank

Avg. Rank

67

61


Aug-Oct

2014

Sep-Nov

2014

Oct-Dec

2014

Nov-Jan

2015

Aug-Oct

2014

Sep-Nov

2014

Oct-Dec

2014

Nov-Jan

2015

Aug-Oct

2014

Sep-Nov

2014

Oct-Dec

2014

Nov-Jan

2015

Nov-Jan

2015

- - - 94.1 94.6 94.6 94.4 90 92 92 91 84% 85% 84% 83% 1,048

D1 Cardiac CCU, Cardiac Monitoring, Heart Transplant Berrier Vagelos Harrington 93.6 95.2 96.9 98.1 88 94 97 99 85% 89% 88% 92% 39

C1Pre-Operative Outpatient Care, Post-Operative

Outpatient CareWatanabe Chi - 95.3 96.3 96.9 97.4 95 97 97 98 85% 86% 88% 90% 105

G1 Neurosurgery, Pain, Trauma, Vascular Care Nguyen - Dalman, Mackey, Steinberg 95.2 95.9 97.4 96.8 95 96 98 98 88% 90% 90% 88% 94

D3Cardiac Surgery, Vascular Surgery, Heart/Lung

TransplantRegner - Dalman, Robbins 97.9 97.0 96.7 96.8 99 98 97 98 92% 88% 88% 88% 77

E3 General Surgery, Kidney/Liver/Pancreas Transplant Rodriguez Welton Esquivel, Krummel 93.4 95.3 96.8 96.4 87 95 97 97 81% 85% 87% 86% 76

F3 Neurology, GYN Oncology, General Surgery, Urology Cadet (Interim) Schwartz Berek, Krummel, Longo, Skinner 93.2 92.2 93.8 95.9 85 77 88 95 85% 84% 85% 88% 92

B1 Medicine/Transplant Watanabe Chi - 92.3* 92.7 91.7 95.2* 77* 82 70 94* 73%* 74% 77% 88%* 26*

FGR Hematology, Medical Oncology, Radiation OncologyBerry-Price

(Interim)Carlson Harrington 90.2 95.1 97.1 95.0 55 94 98 93 78% 89% 88% 80% 30

B2 Cardiology, Cardiac Monitoring Lang Kugler Harrington 92.2 92.3 92.8 94.9 77 78 82 93 79% 80% 82% 85% 73

G2S Renal, Kidney Transplant, Plastics, Thoracic, Trauma Truneh - Busque, Chang, Spain, Oyer 97.4* 95.2* 92.5* 93.4* 99* 94* 79* 87* 90%* 81%* 75%* 79%* 19*

D2Intermediate Intensive Care, Cardiac Monitoring,

Heart/Lung Transplant, Vascular, Thoracic SurgeryTruneh -

Dalman, Harrington, Krummel,

Oyer95.8 96.1 94.2 93.3 96 96 90 85 88% 87% 81% 78% 41

B3 Intermediate Intensive Care - Internal Medicine Britt Shieh Harrington 93.4 94.1 93.9 93.2 86 90 89 85 78% 85% 82% 82% 33

E1 Bone Marrow Transplant Jenkins - Harrington 98.3* 95.2* 93.2* 93.1* 99* 94* 84* 84* 93%* 86%* 82%* 83%* 18*

DGR Orthopedics David Huddleston Maloney 94.8 94.8 93.0 92.0 93 94 83 74 84% 85% 79% 77% 153

C2ENT, Plastics, Thoracic, Trauma, General Surgery

Trauma Cadet - Chang, Jackler, Krummel, Spain 93.1 95.1 92.7 91.0 84 94 80 62 81% 85% 82% 79% 97

C3 Internal Medicine Britt Shieh Harrington 93.8 93.3 94.9 89.5 90 86 93 46 87% 83% 84% 71% 31

H1Intermediate Intensive Care, Cardiac Monitoring,

Neurology, Epilepsy, General Medicine Nguyen Schwartz Longo 89.3 88.0 87.8 87.5 44 34 32 30 74% 74% 76% 75% 36

Oct'11-

Sep'12

Jan'12-

Dec'12

Apr'12-

Mar'13

Jul'12-

Jun'13

Oct'12-

Sept'13

Jan'13-

Dec'13

92 90 95 93 93 94

70 73 83 83 84 86

57 72 77 86 74 73

34 49 63 58 56 60

71 71 72 71 76 69

54 54 64 58 46 50

4 3 4 3 1 2

55 72 78 63 45 53

76 63 69 67 53 71

73 70 77 75 62 70

¹ Peer Group: All Press Ganey Database (N=1371 facilities)

² Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 84 , a "Target" of 84 , and a "Maximum" of 90

Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN3 Values are green if current percentile ranks are higher than the last reporting period, red if ranks are lower and black if ranks are the same



Data pulled by Discharge Date with all surveys received by March 5, 2015.

Would you Recommend

Inpatient Patient Experience Dashboard: "Likelihood to Recommend" (LTR)

March 2015 Dashboard Mgr UBMD Service/Division Chiefs

Mean scores All PG Database Percentile 1




Inpatient Units

Likelihood to Recommend Hospital (Feb 2014 - Feb 2015) HCAHPS Publicly Reported Data - Percentile Ranks3

Pain Control

Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but initial trends may be of interest.

Comm about Meds

Discharge Info

Overall Rating

Comm w/ Nurses

Resp of Hosp. Staff

Comm w/ Doctors

Room Cleanliness

Quiet at Night

91 94 95 91 84

91 88 89 92 95 88 90 90

0.00

20.00

40.00

60.00

80.00

100.00


n=369 n=413 n=363 n=445 n=419 n=421 n=435 n=424 n=410 n=358 n=370 n=320 n=123

84 Goal

Avg. Rank

91


Aug-Oct

2014

Sep-Nov

2014

Oct-Dec

2014

Nov-Jan

2015

Aug-Oct

2014

Sep-Nov

2014

Oct-Dec

2014

Nov-Jan

2015

Aug-Oct

2014

Sep-Nov

2014

Oct-Dec

2014

Nov-Jan

2015

Nov-Jan

2015

Callagy Shen Shen 85.4 86.1 86.5 86.4 59 63 64 61 68% 69% 71% 69% 549




2% 3% 10% 28% 58%

1% 1% 7% 25% 66%

2% 2% 6% 23% 66%

2% 1% 6% 27% 65%

3% 1% 6% 24% 66%

1% 1% 6% 27% 65%

3% 4% 10% 28% 55%

4% 2% 6% 21% 67%

4% 3% 6% 18% 69%



Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN

3 Top Box Analysis distribution of responses in red text have a sum percentage of "Very Poor", "Poor", and "Fair" greater than or equal to 15%




Emergency Department Patient Experience Dashboard: "Likelihood to Recommend" (LTR)

March 2015 Dashboard ManagerMedical

DirectorDivision Chiefs





Emergency Department




Personal Issues

Overall Assessment

CDU

Main ED

Likelihood of Recommending (Feb 2014 - Feb 2015) Top Box Analysis for Standard Questions (Nov 2014 - Jan 2015)³

Arrival

Nurses

Doctors

Tests

Family or Friends

Personal/Insurance Info

59 71 72

87 73

66 57 60 59

72 67

50

71

0.00

20.00

40.00

60.00

80.00

100.00


n=199 n=183 n=200 n=210 n=188 n=208 n=208 n=206 n=215 n=182 n=190 n=177 n=72

80

Goal

Avg. Rank 66


Aug-Oct2014

Sep-Nov2014

Oct-Dec2014

Nov-Jan2015

Aug-Oct2014

Sep-Nov2014

Oct-Dec2014

Nov-Jan2015

Aug-Oct2014

Sep-Nov2014

Oct-Dec2014

Nov-Jan2015

Nov-Jan2015

Cancer Clinics Seshadri - Blayney 95.7 96.0 95.8 96.0 91 93 91 92 87% 87% 87% 87% 2533

Sarcoma Bailey Landes Ganjoo 94.6 97.2 98.2 98.7 71 99 99 99 83% 91% 95% 97% 37

Cutaneous Bailey Lawlor Swetter 98.3 98.6 98.7 98.4 99 99 99 99 93% 94% 95% 94% 63

BMT Bailey Nicolas Johnston 96.4 96.6 96.7 97.4 97 98 98 99 88% 88% 90% 91% 179

Rad Onc Kenyon Cruz Koong 96.8 97.0 97.0 96.5 98 99 99 97 89% 90% 89% 89% 201

Head & Neck Bailey Lawlor Kaplan 93.7 94.6 95.3 96.4 51 69 85 96 84% 85% 87% 88% 223

Gyn Bailey Maxwell Dorigo 95.0 94.4 95.5 96.2 77 65 88 94 84% 81% 84% 86% 132

South Bay Oncology Falconer Chen 97.3 97.4 97.1 96.2 99 99 99 94 89% 90% 89% 85% 157

Uro Bailey Adrian Skinner 96.6 96.8 96.4 96.2 97 98 96 94 89% 90% 88% 87% 369

Lymphoma Bailey Nicolas Advani 98.0 98.1 96.9 96.1 99 99 98 94 92% 92% 91% 87% 95

Thoracic Bailey Adrian Shrager 95.4 96.0 94.5 95.9 87 93 66 92 85% 87% 84% 88% 121

Neuro Bailey Adrian Recht 95.7 96.3 95.7 95.9 90 96 90 92 83% 88% 85% 90% 91

Hematology Bailey Nicolas Coutre 96.0 95.7 96.3 95.6 94 91 96 89 88% 86% 86% 85% 227

Breast Bailey Maxwell Dirbas 95.6 96.1 95.4 94.8 89 95 87 74 88% 88% 86% 84% 334

GI Bailey Landes Welton 93.2 93.5 93.2 94.7 41 46 41 70 82% 81% 81% 84% 304


June 2014 1% 1% 1% 11% 87%1% 0% 2% 13% 84%1% 1% 2% 12% 85%1% 0% 1% 8% 90%1% 0% 1% 12% 86%0% 0% 2% 11% 87%1% 0% 1% 10% 88%1% 0% 1% 12% 87%

¹ Peer Group: All Press Ganey Facilities Database (N = 923 facilities) ² Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 80 , a "Target" of 80 , and a "Maximum" of 90 V. Poor Poor Fair Good V.Good

Values < Threshold are RED, values between Threshold and Target are YELLOW, and values > Target are GREEN 0% 1% 5% 26% 68%3 Top Box Analysis distribution of responses in red have a sum percentage of "Very Poor", "Poor", and "Fair" > 15% 3% 5% 13% 30% 49%* n size is less than 30 per quarter 0% 0% 3% 20% 77%- Data not available 0% 0% 2% 14% 84%

0% 0% 1% 17% 82%

0% 0% 2% 13% 85%

Standard Overall 0% 0% 2% 13% 85%0% 0% 2% 11% 87%

Personal Issues

Overall Assessment

Likelihood of recommending services

Top Box Analysis for Standard Questions (Nov - Jan 2015)

Access

Moving Through Your VisitNurse/AssistantCare Provider

Cancer Center Clinics Patient Experience Dashboard: "Likelihood to Recommend" (LTR)

March 2015 Dashboard Dir Mgr MD Ldr

Mean scores All Facilities Percentile 1 Top Box Analysis n-sizesLTR Target = 94.7 mean score LTR Target = 80th percentile2 % "Very Good" on LTR

Likelihood to Recommend Services (Feb 2014 - Feb 2015) Top Box Analysis for LTR (June 2014 - Jan 2015)


October 2014November 2014

Target: Percentage "Very Good" > 85%; Percentage "Good" < 15%; Sum Percentage of "Very Poor," "Poor," and "Fair" = 0%

December 2014January 2015

July 2014August 2014September 2014

Aug-Oct2014

Sep-Nov2014

Oct-Dec2014

Nov-Jan2015

Aug-Oct2014

Sep-Nov2014

Oct-Dec2014

Nov-Jan2015

Aug-Oct2014

Sep-Nov2014

Oct-Dec2014

Nov-Jan2015

Nov-Jan2015

Therapy Areas 98.3 97.9 97.6 97.2 92 92 87 82 93% 92% 90% 89% 134

Rad Therapy Kenyon Falasco Koong 98.3 98.1 97.8 97.3 92 92 91 83 93% 92% 91% 89% 118

Cyberknife Kenyon Lichstein ChangSoltys 98.3* 97.2* 96.1* 96.9* 93* 83* 60* 76* 93%* 89%* 84%* 88%* 16*


0% 1% 3% 27% 68%

0% 1% 2% 19% 78%

0% 0% 3% 17% 79%

0% 0% 2% 12% 86%

0% 0% 3% 20% 77%

0% 0% 2% 16% 82%

0% 0% 4% 18% 78%0% 0% 0% 14% 85%

¹ Peer Group: All Press Ganey Facilities Database (N = 272 facilities)

² Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 80, a "Target" of 80, and a "Maximum" of 90




Aug-Oct2014

Sep-Nov2014

Oct-Dec2014

Nov-Jan2015

Aug-Oct2014

Sep-Nov2014

Oct-Dec2014

Nov-Jan2015

Aug-Oct2014

Sep-Nov2014

Oct-Dec2014

Nov-Jan2015

Nov-Jan2015

Treatment Areas 95.2 94.9 95.2 94.3 35 30 41 22 82% 80% 81% 81% 144

ITA - RWC Healy Martinez - 95.3 94.2 94.4 96.0 41 20 23 57 83% 79% 80% 84% 37

ITA - Main Healy Benoit - 95.1 95.3 95.6 93.7 32 38 50 16 81% 81% 82% 79% 107


1% 2% 3% 37% 58%

0% 1% 3% 21% 75%

0% 0% 5% 19% 76%

0% 0% 3% 20% 77%

0% 0% 1% 23% 75%

1% 0% 2% 19% 78%

1% 0% 6% 21% 73%1% 0% 0% 18% 82%

¹ Peer Group: All Press Ganey Facilities Database (N = 272 facilities)

² Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 40, a "Target" of 50, and a "Maximum" of 60




Cancer Center Procedural Areas Patient Experience Dashboard: "Likelihood to Recommend" (LTR)

March 2015 Dashboard Dir Mgr MD Ldr

Mean scores All Facilities Percentile 1 Top Box Analysis n-sizesLTR Target = 97.0 mean score LTR Target = 80th percentile2 % "Very Good" on LTR

n-sizesLTR Target = 95.6 mean score LTR Target = 50th percentile2 % "Very Good" on LTR

Likelihood to Recommend Services (Feb 2014 - Feb 2015) Top Box Analysis for Standard Questions (Nov - Jan 2015)

Scheduling Your Visit

March 2015 Dashboard Dir

Registration

Facility

Radiation Therapy

Likelihood of recommending services

Cancer Center Procedural Areas Patient Experience Dashboard: "Likelihood to Recommend" (LTR)

Overall Assessment


Care coordinated among Drs/caregvrs

Personal Issues

Top Box Analysis


Care coordinated among Drs/caregvrsLikelihood of recommending services

Mgr MD Ldr

Chemotherapy

Personal Issues

Overall Assessment

Mean scores

Facility

All Facilities Percentile 1

Likelihood to Recommend Services (Feb 2014 - Feb 2015) Top Box Analysis for Standard Questions (Nov - Jan 2015)

Scheduling Your Visit

Registration

Aug-Oct

2014

Sep-Nov

2014

Oct-Dec

2014

Nov-Jan

2015

Aug-Oct

2014

Sep-Nov

2014

Oct-Dec

2014

Nov-Jan

2015

Aug-Oct

2014

Sep-Nov

2014

Oct-Dec

2014

Nov-Jan

2015

Nov-Jan

2015

- - 96.1 96.8 96.3 95.6 66 79 69 55 88% 89% 88% 86% 281

Semple Fox (Interim) 94.3 95.8 96.8 94.0 28 59 80 28 83% 86% 89% 85% 79

- Hoopes 96.9 96.3 94.5 95.4 82 69 33 52 90% 88% 83% 85% 114

SempleTarkington

(Interim)97.7 98.8 98.1 97.2 93 99 97 85 92% 95% 94% 90% 88


1% 1% 4% 19% 75%

1% 1% 6% 23% 68%

1% 1% 3% 18% 78%

0% 0% 4% 16% 79%

0% 0% 5% 23% 71%

1% 0% 3% 12% 85%

1% 1% 5% 23% 70%

0% 0% 4% 11% 85%


1% 1% 4% 21% 73%

1% 1% 4% 24% 69%

0% 1% 4% 20% 74%

1% 1% 4% 15% 79%

0% 0% 4% 25% 71%

0% 1% 3% 12% 84%

1% 3% 6% 26% 64%

1% 1% 3% 10% 85%


² ASC, OSC and BYERSEYE Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 46 , a "Target" of 51 , and a "Maximum" of 56





Nursing



Physician

Facility

Overall Assessment

Personal Issues

Likelihood of recommending center

OSC Likelihood to Recommend (Feb 2014 - Feb 2015) Top Box Analysis for Outpatient Surgery Center (Nov 2014 - Jan 2015)³

Std Overall

Registration




Ambulatory Surgery Center (ASC)

Outpatient Surgery Center (OSC)

Ambulatory Surgery

Personal Issues

ASC Likelihood to Recommend (Feb 2014 - Feb 2015) Top Box Analysis for Ambulatory Surgery Center (Nov 2014 - Jan 2015)³

Std Overall

Registration

Nursing

Physician

Facility

Overall Assessment

Byers Outpatient Eye Surgery

Ambulatory Surgery Patient Experience Dashboard: "Likelihood to Recommend" (LTR)

Director Manager



LTR Target = 95.4 mean score LTR Target = 51st percentile2

% "Very Good" on LTRMarch 2015 Dashboard

55 41

1

60 60

12

99 91

31

96

11

74

3

0.00

20.00

40.00

60.00

80.00

100.00


n=34 n=35 n=40 n=30 n=24 n=36 n=30 n=30 n=45 n=25 n=39 n=50 n=12

51

55

82

26

43 51

82

13 17

83 93

65

1

30

0.00

20.00

40.00

60.00

80.00

100.00


n=40 n=40 n=30 n=30 n=44 n=48 n=40 n=32 n=41 n=22 n=32 n=25 n=17

51

Goal

Goal

Avg. Rank

49

Avg. Rank

49


Ambulatory Surgery Patient Experience Dashboard: "Likelihood to Recommend" (LTR)

Director Manager



March 2015 DashboardV. Poor Poor Fair Good V.Good

0% 1% 3% 16% 80%

0% 1% 4% 18% 77%

0% 1% 3% 13% 84%

0% 0% 3% 8% 89%

0% 0% 4% 23% 73%

0% 0% 2% 9% 89%

0% 2% 5% 22% 70%

0% 0% 1% 9% 90%


² ASC, OSC and BYERSEYE Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 46 , a "Target" of 51 , and a "Maximum" of 56





Byers Outpatient Eye Surgery Likelihood to Recommend (Feb 2014 - Feb 2015) Top Box Analysis for Byers Outpatient Eye Surgery (Nov 2014 - Jan 2015)³

Std Overall

Registration




Nursing

Physician

Facility

Overall Assessment

Personal Issues

98

38

99

4

87 87

62

97 97 99 72

63

82

0.00

20.00

40.00

60.00

80.00

100.00


n=15 n=29 n=12 n=15 n=18 n=18 n=18 n=28 n=29 n=23 n=28 n=37 n=16

51 Goal

Avg. Rank 76


Aug-Oct 2014

Sep-Nov 2014

Oct-Dec 2014

Nov-Jan 2015

Aug-Oct 2014

Sep-Nov 2014

Oct-Dec 2014

Nov-Jan 2015

Aug-Oct 2014

Sep-Nov 2014

Oct-Dec 2014

Nov-Jan 2015

Nov-Jan 2015

Daly Pavlet 93.9 95.1 94.6 96.2 33 60 45 83 82% 84% 86% 90% 157

Kixmiller (interim)

Buzzard, Brien-Hibma (interim)

92.8 92.8 93.4 95.8 16 16 24 77 83% 83% 84% 85% 78

Kresge Burdelle 91.1 92.7 91.0 94.8 6 16 6 52 80% 84% 82% 86% 77

Hoopes Harris-Ponti 93.9 93.1 92.9 94.3 33 21 18 37 80% 79% 79% 85% 74

Tomlinson Hahesy 95.4 95.9 96.7 93.2 69 80 91 20 85% 86% 90% 82% 55


0% 1% 4% 23% 72%1% 3% 5% 24% 68%0% 1% 9% 34% 56%

0% 0% 3% 17% 80%0% 1% 3% 25% 71%0% 0% 1% 19% 80%

0% 0% 1% 14% 85%


0% 1% 5% 24% 70%

2% 1% 6% 28% 63%

0% 2% 5% 32% 60%

0% 1% 5% 18% 77%

0% 1% 4% 28% 67%

0% 0% 4% 16% 80%

0% 1% 5% 8% 85%

¹ Peer Group: All Press Ganey Facilities Database (N=914 facilities)

² Cath Angio Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 83 , a "Target" of 83 , and a "Maximum" of 90

Endoscopy Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 30 , a "Target" of 35 , and a "Maximum" of 40

Outpatient Rehab Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 66 , a "Target" of 71 , and a "Maximum" of 76

Pulmonary Function Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 50 , a "Target" of 55 , and a "Maximum" of 60

Neurodiagnostics Lab Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 50 , a "Target" of 55 , and a "Maximum" of 60Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN

3 Top Box Analysis distribution of responses in red text have a sum percentage of "Very Poor", "Poor", and "Fair" greater than or equal to 15%

* n size is less than 30 per quarter - Data not available Data pulled by Visit Date with all surveys received by March 5, 2015.

Facility

Overall Assessment

Endoscopy Likelihood to Recommend Services (Feb 2014 - Feb 2015) Top Box Analysis for Endoscopy (Nov 2014 - Jan 2015)³


Std Overall

Registration

Outpatient Rehab


Cath Angio Likelihood to Recommend Services (Feb 2014 - Feb 2015) Top Box Analysis for Cath Angio (Nov 2014 - Jan 2015)³

Std OverallRegistration

FacilityTest or TreatmentPersonal Issues

LTR Target mean score LTR Target percentile2 % "Very Good" on LTR

Cath Angio

Neurodiagnostics Lab


Pulmonary Function Lab

Endoscopy

Outpatient Clinical Services Patient Experience Dashboard: "Likelihood to Recommend" (LTR)

Director Manager

Mean scores All Facility DB Percentile 1 Top Box Analysis n-sizes


Test or Treatment

Personal Issues

Overall Assessment


81

4

7863

98

1

59

77

2

99 90

28

2

0.0020.0040.0060.0080.00100.00

Feb‐14 Mar‐14 Apr‐14 May‐14 Jun‐14 Jul‐14 Aug‐14 Sep‐14 Oct‐14 Nov‐14 Dec‐14 Jan‐15 Feb‐15

n=33 n=39 n=37 n=48 n=41 n=50 n=41 n=18 n=41 n=17 n=29 n=32 n=11

83

35

96

91

75

33

99

47

3

86

55

111

0.00

20.00

40.00

60.00

80.00

100.00

Feb‐14 Mar‐14 Apr‐14 May‐14 Jun‐14 Jul‐14 Aug‐14 Sep‐14 Oct‐14 Nov‐14 Dec‐14 Jan‐15 Feb‐15

n=30 n=37 n=44 n=31 n=30 n=38 n=24 n=42 n=36 n=20 n=25 n=29 n=17

35Goal

Goal

Avg.Rank

Avg.Rank

52

42



2% 0% 4% 17% 77%

2% 1% 4% 17% 75%

2% 1% 8% 28% 61%

1% 0% 2% 15% 82%

1% 1% 3% 17% 77%

1% 0% 2% 11% 85%

1% 0% 3% 10% 86%


0% 1% 2% 15% 82%

0% 1% 1% 18% 80%

0% 0% 4% 20% 76%

0% 0% 1% 12% 87%

0% 1% 3% 18% 78%

0% 1% 1% 10% 88%

1% 1% 1% 8% 90%


0% 1% 5% 28% 66%

1% 2% 7% 31% 58%

0% 1% 10% 38% 51%

0% 0% 3% 24% 73%

0% 0% 3% 34% 63%

1% 0% 3% 19% 78%

2% 0% 4% 13% 82%

Registration

Facility

Test or Treatment

Outpatient Clinical Services Patient Experience Dashboard: "Likelihood to Recommend" (LTR)

Pulmonary Function Lab Likelihood to Recommend Services (Feb 2014 - Feb 2015)

Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but initial trends

may be of interest.

Test or Treatment

Top Box Analysis for Neurodiagnostics Lab (Nov 2014 - Jan 2015)³

Std Overall

Neurodiagnostics Lab Likelihood to Recommend Services (Feb 2014 - Feb 2015)

Std Overall

Registration

Facility

Test or Treatment

Personal Issues

Overall Assessment



may be of interest.

Personal Issues

Overall Assessment


Outpatient Rehab Likelihood to Recommend Services (Feb 2014 - Feb 2015) Top Box Analysis for Outpatient Rehab (Nov 2014 - Jan 2015)³

Std Overall

Registration

Facility

Top Box Analysis for Pulmonary Function Lab (Nov 2014 - Jan 2015)³

Personal Issues

Overall Assessment



may be of interest.

15

84

41 50

82

10 3

97

1

89 96

15

99

0.00

20.00

40.00

60.00

80.00

100.00


n=36 n=34 n=36 n=34 n=26 n=47 n=25 n=40 n=28 n=21 n=18 n=38 n=16

55

44

32

2

27

47

99

12

66

32

99

27

98 98

0.00

20.00

40.00

60.00

80.00

100.00


n=42 n=51 n=62 n=60 n=38 n=42 n=49 n=59 n=89 n=37 n=62 n=58 n=32

71

6

79

95 99

10

61 61

29

95 99

55

2

78

0.00

20.00

40.00

60.00

80.00

100.00


n=17 n=32 n=36 n=19 n=22 n=26 n=26 n=32 n=35 n=13 n=20 n=22 n=12

55

Goal

Goal

Goal

Avg. Rank

Avg. Rank

Avg. Rank

52

53

59


Aug-Oct

2014

Sep-Nov

2014

Oct-Dec

2014

Nov-Jan

2015

Aug-Oct

2014

Sep-Nov

2014

Oct-Dec

2014

Nov-Jan

2015

Aug-Oct

2014

Sep-Nov

2014

Oct-Dec

2014

Nov-Jan

2015

Nov-Jan

2015

Schott - 93.9 93.6 93.2 92.9 38 35 24 22 79% 78% 79% 79% 393

Schott Albert 95.7 96.6 97.1 95.9 71 83 89 71 83% 86% 89% 88% 67

Schott Costales 96.4 95.7 93.8 94.2 82 70 37 44 88% 85% 81% 83% 108

Schott Vantrees, Cooper 94.0 93.5 93.2 91.9 40 34 24 13 79% 76% 77% 73% 77

Schott Strain 92.1 90.5 90.1 91.0 17 8 5 8 72% 70% 72% 76% 67

Schott Angelotti 90.5 91.1 91.6 90.9 9 9 10 7 72% 69% 76% 73% 74


1% 1% 3% 22% 74%

1% 1% 4% 23% 71%

0% 1% 4% 30% 64%

1% 0% 2% 18% 79%

1% 0% 3% 24% 72%

1% 0% 3% 18% 78%

1% 0% 4% 16% 79%







Overall Assessment


may be of interest.

Test or Treatment

Personal Issues

Advanced Medicine Center

Hospital

Sherman

Outpatient Center

All Locations Total


Outpatient Radiology Patient Experience Dashboard: "Likelihood to Recommend" (LTR)

Director Manager

Mean scores All Facility Radiology Specialty %ile 1 Top Box Analysis

n-sizesLTR Target = 94.6 mean score LTR Target = 55th percentile

2% "Very Good" on LTR

Likelihood to Recommend Services (Feb 2014 - Feb 2015) Top Box Analysis for Radiology (Nov 2014 - Jan 2015)³

Std Overall

Registration


Facility

Blake Wilbur

22 7 8

35

61

43

10

33

62

5 14

53

15

0.00

20.00

40.00

60.00

80.00

100.00


n=162 n=148 n=173 n=150 n=127 n=154 n=128 n=124 n=172 n=111 n=145 n=137 n=51

55 Goal

28

Avg. Rank


Aug-Oct

2014

Sep-Nov

2014

Oct-Dec

2014

Nov-Jan

2015

Aug-Oct

2014

Sep-Nov

2014

Oct-Dec

2014

Nov-Jan

2015

Aug-Oct

2014

Sep-Nov

2014

Oct-Dec

2014

Nov-Jan

2015

Nov-Jan

2015

Samson - 93.4 93.7 94.5 94.9 47 48 60 67 80% 81% 82% 84% 361

Samson Calderon, Flores 93.2 94.2 94.5 96.2 44 58 60 85 80% 81% 79% 86% 66

SamsonFlores, Bayya, Aranda,

Araya88.9 92.1 96.7 96.1 8 30 90 84 77% 83% 89% 87% 45


Samson Louie, Reloj 95.1 94.5 94.3 95.0 70 62 57 68 83% 82% 82% 83% 70


Samson Louie, Reloj 93.4 94.4 92.6 93.1 47 61 32 39 79% 81% 79% 81% 54


0% 0% 4% 22% 73%

1% 1% 5% 22% 71%

0% 0% 5% 27% 68%

0% 0% 4% 21% 75%

0% 1% 3% 24% 71%

0% 0% 2% 17% 80%

0% 0% 2% 13% 84%


² Likelihood to Recommend (LTR) mean score goals have a "Threshold" of 60 , a "Target" of 65 , and a "Maximum" of 70






may be of interest.

Hoover

Outpatient Center (Redwood City)

Blake Wilbur

Clinical

Cancer Center

All locations total

Top Box Analysis for Lab (Nov 2014 - Jan 2015)³

Std Overall

Ambulatory


Outpatient Lab Patient Experience Dashboard: "Likelihood to Recommend" (LTR)

March 2015 Dashboard Director Manager

Mean scores All Facility Lab Specialty %ile 1




Registration


Facility

Test or Treatment

Personal Issues

Overall Assessment

22 9

20 28

20

60

25

7

61

40 34

88

33

0.00

20.00

40.00

60.00

80.00

100.00


n=139 n=139 n=160 n=134 n=115 n=145 n=137 n=136 n=150 n=101 n=128 n=132 n=41

65

Goal

Avg. Rank 34


Aug-Oct2014

Sep-Nov2014

Oct-Dec2014

Nov-Jan2015

61 69 72 69

Aug-Oct2014

Sep-Nov2014

Oct-Dec2014

Nov-Jan2015

80% 81% 82% 83%

Aug-Oct2014

Sep-Nov2014

Oct-Dec2014

Nov-Jan2015

75 78 79 86

March 2015 Dashboard Director Manager Clinic Chief Aug-Oct2014

Sep-Nov2014

Oct-Dec2014

Nov-Jan2015

Express Care Goodger Rattia Weng 92.2 92.4 92.7 93.5

n-sizesLTR Target = 85th percentile² % Very Good on LTR


1 Peer Group: All Press Ganey Facilities Database (N=251). Please note that benchmarking is not specialty specific.2 Express Care Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 80, a "Target" of 85, and a "Maximum" of 90 Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values equal to or greater than Target are Green3 Top Box Analysis distribution of responses in red text have a sum percentage of "Very Poor", "Poor", and "Fair" greater than or equal to 15%* n size is less than 30 per quarter- Data Not available Data pulled by Visit Date with all surveys received by 2015-02-28. Trend Chart Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but initial trends may be of interest.

LTR Target = 93.4 mean scoreTop Box Analysis

LTR Target = Mean Score

LTR Target = All Facility Percentile¹

Urgent Care Patient Experience Dashboard: Likelihood to Recommend (LTR)

Top Box Analysis for Urgent Care (Nov-Jan 2015)³Very Poor Poor Fair Good Very Good

Arrival 0% 4% 11% 29% 56%

Nurses 0% 0% 3% 20% 77%

Doctors 1% 1% 1% 16% 81%

Tests 2% 0% 7% 21% 70%

Family or Friends 1% 1% 7% 24% 66%

Personal/Insurance Info 0% 1% 8% 18% 74%

Personal Issues 1% 2% 8% 19% 70%

Overall Assessment 1% 1% 3% 16% 79%

Likelihood To Recommend 1% 0% 4% 12% 83%

Std Overall 1% 1% 5% 20% 73%

Avg. Rank= 72Goal = 85

81 99 87 99 69 2 11 99 81 41 99 95

If you have questions, please contact Patient Experience at [email protected] Production Date: 3/9/15

Aug-Oct

2015

Sep-Nov

2015

Oct-Dec

2015

Nov-Jan

2015

Aug-Oct

2015

Sep-Nov

2015

Oct-Dec

2015

Nov-Jan

2015

Aug-Oct

2015

Sep-Nov

2015

Oct-Dec

2015

Nov-Jan

2015

Nov-Jan

2015

Room 86.3 86.3 86.6 86.8 52 53 55 58 57% 57% 57% 57% 2932

Cleanliness 86.6 86.5 86.8 87.0 43 43 46 49 57% 57% 57% 58% 999

Courtesy of Person Cleaning Room 90.8 90.7 91.1 90.9 64 64 69 67 69% 69% 70% 70% 951

Room temperature 81.7 81.9 81.9 82.5 48 51 50 57 45% 45% 44% 46% 982

Meals 84.3 83.8 83.9 84.5 67 62 64 71 54% 52% 52% 53% 2927

Temperature of Food 81.5 80.9 80.4 80.8 55 50 46 54 46% 44% 43% 43% 987

Quality of Food 79.5 79.1 79.5 80.1 68 65 68 72 44% 43% 42% 44% 978Courtesy of Person Serving Food 92.0 91.7 92.1 92.8 77 75 78 86 72% 71% 72% 73% 962


3 Room "Overall" percentile ranks reflect weighted average of "Cleanliness", "Courtesy of Person Cleaning Room", and "Room temperature" ranks4 Meals percentile rank goals have a "Threshold" of 61 and a "Target" of 65

5 Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN6 Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but initial trends may be of interest.

² Room percentile rank goals have a "Threshold" of 50 and a "Target" of 54

Mean Score Top Box Analysis (% Very Good)

Inpatient Facilities Services and Planning Press Ganey Dashboard

Room Overall (Feb 2014 - Feb 2015)6 Meals Overall (Feb 2014 - Feb 2015)6

Room Target = 54th percentile2,3,5

Meals Target = 65th percentile4,5

All PG Database Percentile1

March 2015

Dashboard

n-size

If you have questions, please contact [email protected] Production Date: 3/16/2015

n-size

Aug-Oct

2015

Sep-Nov

2015

Oct-Dec

2015

Nov-Jan

2015

Aug-Oct

2015

Sep-Nov

2015

Oct-Dec

2015

Nov-Jan

2015

Aug-Oct

2015

Sep-Nov

2015

Oct-Dec

2015

Nov-Jan

2015

Nov-Jan

2015

Cleanliness

AMBULATORY CLINICS 95.5 95.7 95.8 96.0 75 81 82 86 84% 84% 85% 85% 7631

ASC 97.0 96.9 95.8 94.8 92 91 79 66 88% 88% 84% 81% 290

CANCER CENTER CLINICS 95.9 95.9 95.8 95.9 84 84 79 84 85% 85% 84% 85% 2385

CANCER CENTER TREATMENT AREAS 94.7 95.2 95.3 95.4 36 43 46 46 81% 82% 83% 83% 580

OUTPATIENT SERVICES 93.2 93.3 92.8 92.7 34 37 29 30 75% 76% 74% 74% 1223

Comfort of Waiting Area

ASC 93.0 92.6 92.1 90.6 82 78 72 55 75% 74% 73% 69% 291


ED 77.3 77.9 77.6 76.7 26 29 26 24 42% 43% 42% 42% 518


Find Way Around Facility with Ease



Outpatient Facilities Services and Planning Press Ganey Dashboard

March 2015

Dashboard

Mean Score PG National DB Percentile Top Box Analysis

If you have questions, please contact [email protected] Production Date: 3/16/2015

ambulatory care patient experience dashboard: likelihood...

Documents