• Compton Computers Pvt. Ltd. is one of the leading IT SolutionProvider & System integrator in India.

• Compton has been in this industry from the last 15 years andwith it comes 15 valuable years of customer belief.

• An ISO 9001 certified company with Core expertise indesigning IT Solution around Structured Cabling, Wired &Wireless Networks, Server Solutions, Storage and BackupSolution, Data Security and Surveillance.

• At Compton we concentrate on understanding our clientsrequirements, design his solution, integrate complete solutionfor him, optimize it and then put a proactive managementapproach. Right from designing, integration, optimizing andmanaging Compton follows a methodological approachcomplying to all ISO standards.

• Innovative 100 Honoree Award , 2013

• CRN Xcellence Award- Best PrivateCloud Deployment in SME’s 2013

• CRN Xcellence award- Among India’s BestSystem Integrators for the year 2012

• Emerson presents Critical DifferencePartner Award.

• CRN Xcellence award- Top solutionprovider- server and storage –north 2011

• CRN Xcellence award top solutionprovider-server and storage –north 2010

• CRN Xcellence award-top integratedsolution provider- north zone 2009.

If you are looking for the managed services or maintenance contracts then we are your ideal partner. We instills

1- Mature services & delivery practices.

2- In house expertise to plan & design, integrate, deploy & support, operate & manage, optimize & improve any kind of turnkey.

This includes:1. Setting up the help desk.2. Call loading and recording Process.3. Call attending & resolution process.4. Dedicated resources5. Call completion process.6. Weekly and monthly Reports.7. On site Resources.8. Standby facility for components if components fails,

to ensure continuity of operations.9. Asset health status.

• We Have a Combined Helpdesk No. for all Clients

• Allotment of dedicated resources for your system

• Automated Ticket Number Generation

You can reach us @:011-47673201,+91-9310143537

CALL ATTENDING & RESOLUTION PROCESS

Details of Support Engineers:

• Microsoft + CISCO Certified - 20

• Hp Certified - 10

• Out of this manpower we have 8 storage administrator who are properly trained by our venders i.e., HP, EMC ,Hitachi.

• Expertise over Devices from OEM’s like Cyberoam, Juniper, Cisco.

• Monthly report will be maintained and presented to you at every month end. So, that our performance during that month could be evaluated and challenges faced during that time could be removed

Sample

• We ensure a proper

standby support in case

of any system or

component failure in

order to make sure that

your business continuity

is not hampered.

• Health of the components will be truly taken care by us. We will be presenting you a monthly health checklist of the components to make sure that every component is in a proper working condition.

LEVELS DESIGNATION CONTACT NO. DURATION

L1 SD CO-ORDINATOR(Vipin Singh)

+919310143735 9:30 AM- 6:00 PM

L2 ACCOUNT MANAGER(Mr. Ayush Chaturvedi)

+918447788254 9:30 AM- 6:00 PM

L3 IT HEAD(Mr. Ganesan Ramadurai)

+919818312764 9:30 AM- 6:00 PM

L4 DIRECTOR(Mr. Kamal Vahi)

+919350838121 9:30 AM- 6:00 PM