amdocs mobile financial servicessuccess stories

03 Amdocs MFS around the globe

04 Globe’s Gcash – Broader ecosystem of use cases for mobile money

05 Strex – A Joint Mobile Payments Venture formed by the top CSPs in Norway to offer Mobile Payments in a single wallet

06 Indosat’s Dompetku – A USSD mobile wallet for the unbanked and the under-banked

07 Tigo Cash Ghana – Successful Bank – Telco Partnership

08 Airtel India – Unique Retailer eWallet solution for processing mobile payments across multiple lines of business

09 Tigo Money Bolivia – Offering means of easier and faster payment in Bolivia

10 MetroPCS – Private cloud-based online payments solution to improve customer experience while reducing operational costs for T-Mobile’s MetroPCS brand

11 ABN AMRO – Revenue management solution

12 About Amdocs

table of contents

MFS around the globe:key success stories

Unique retailer eWallet solution for processing mobile payments across multiple lines ofbusiness

First worldwide telco-led bank agnostic mobile money service (2004)

A joint venture formed by the top 3 telcos in Norway to offer a single mobilewallet solution

Enterprisepayment

processing (EPP)solution

Offering means of easier and faster payment inBolivia

A USSD based mobile walletfor the un/under banked Successful Bank-telco

partnership to offermobile wallet

3

4

first worldwidetelco-led bank agnostic mobile money service

challenges• Enable subscribers to carry out cashless financial

transactions including payment and money transfers, using their registered mobile number

• Create a broader ecosystem of use cases for mobile money

ecosystem• More than 13 000 ATMs and 6000 fixed partner

outlets accepting cash in and out transactions• Partnered with MasterCard and American Express

opened doors to millions of outlets across the nation as well as ecommerce sites

• Recently partnered with GrabTaxi as a mode of payment as well as for driver reimbursements

• Launched BanKO, a branchless bank in partnership with BPI and Ayala in 2009

• Partnerships with operators such as Maxis in Malaysia to provide an international remittance facility for migrants supported by GCash

2015 Best Payment Deployment in Asia: Amdocs and Globe

Gold Stevie Award for Best New Product and GoldQuill Award (2013)

solution snapshot

P2P money transfer

Transportation and other payment

services

Tax payments and bill

payments

Purchase goods and

services

International remittances with

over 27 partners in 15 countries

Micro-finance and micro-

banking platform

250%YoY increase in transaction volume

1.9MActive users (june 2015)

443Mtotal transaction value

about globe telecom, incGlobe Telecom, Inc. is the number one mobile brand in the Philippines and the purveyor of the Filipino digital lifestyle.

Globe Telecom, Inc. provides cellular, broadband and mobile data services by focusing on enriching their content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices.

"Seventy-five percent of Filipinos today are unbanked, and given that only three percent of the population has credit cards, a lot of people still don't have access to online payments nor can they perform transactions in the digital space. With Amdocs' technology, our innovative GCash and GCash beep services have helped us overcome a lot of these market challenges without the need for a traditional bank account.“

Albert Tinio, chief executive officer of G-Xchange, Inc.

PHILIPPINES

5

60MTotal transaction value (2016 est.)

2MMonthly transactions

superior customer experience and a secure and frictionless mobile payments solution

about strexStrex is owned by the major Norwegian mobile operators, Telenor and Telia Norway, and provides mobile payment solutions for all mobile users in Norway

“With the launch of our single mobile wallet, we are able to offer our customers the most convenient shopping experience with a wide choice of funding and payment options, as well as provide merchants with a state-of-the-art platform for marketing their goods with integrated loyalty programs.”

Hege Kosberg, Former CEO Strex.

challenges• Looking to consolidate localized mobile

wallet solutions in the market: 3 top serviceproviders formed a joint mobile paymentsventure(a licensed mobile financial servicescompany)

• Single mobile wallet

ecosystem• 200+ merchants already part of the ecosystem• Supports all financial and settlement processes• Robust merchant aggregator onboarding and

support

solution snapshot

NORWAY

Payments for all subscribers in one place on simplified

interface

Consolidated 3 complex

payment platforms into one

State-of-the art platform with better scale

Complete managed services

support suite

Public cloud deployment

(AWS)

Turns carrier billing into primary means to pay on platform

6

about indosat ooredoo Indosat Ooredoo (IDX:ISAT), member of Ooredoo Group, is building Indonesia’s leading digital telco, enabling access and greater connectivity for everybody and every business. Focusing on human growth, Indosat Ooredoo aspires to enrich the lives of Indonesians in the digital world and proactively offer solutions to fulfill their needs.

200MAnnual transaction value (2015 est.)

1.3MRegistered users

33%90-day active users

a USSD mobile wallet for the unbanked and the underbanked

features• A USSD mobile wallet which includes mobile

banking, mobile payments, insurance, financing and remittances for the unbanked and the under-banked

• Enables subscribers to carry out cashless financial transactions including payment and money transfers, using their registered mobile number

ecosystem• Over 60 online merchants and marketplaces

such as Elevenia, Foodpanda and Lazada• Eight retail partners with over 22,750 offline

retail outlets, including convenience stores Alfamart, Alfamidi, Lawson, Indomaret, 7-Eleven and Circle-K

• Cash in/cash out and service payment: 80+ banks; 70,000+ ATMs

• International money transfers in cooperation with WorldRemit, Prabhu Mobile, Xendpay, m-hits and others

Digital Brand of the Year from Infobank 2015 (category: e-money)

Best Mobile Payment Service - Telecom Asia Award 2015

2015 Innovation Award from Global Telecoms Business 2014

Best Mobile Financial Services from GSMA 2014

solution snapshot

INDONESIA

New features including international money transfers, discounts and reward schemes

The service ties-up with leading online stores

as a mode of payment

Industry first — 1 of 3 telco's that became part of interoperable

solution for money transfer

7

400KActive agent wallets

12MMonthly transactions

successfulbank–telco partnership via a mobile wallet

challenges• To significantly reduce churn in

aggressive pre-paid market • Creating new source of revenues for

the bank and the telco

use cases• Merchant payment • Bill payment • Top-up / airtime purchase• Couponing

in partnership with

about tigo cashTigo Cash is a mobile financial service which responds to financial needs and facilitates a digital payment lifestyle

Tigo Cash Testimonial by Sarah

Mobile wallet Multiple bank integrations

(including multiple trust accounts)

Customized, individually-branded

bank wallets

Built-in USSD integration

Tigo Cash Testimonial by Gbeda

solution snapshot

GHANA

8

+570MMonthly transactions

+200MSubscribers

+6BnTotal transaction value

about airtelBharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 4 mobile service providers globally in terms of subscribers.In India, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G wireless services and mobile commerce.

challenges• Multiple lines of businesses that needed to be

funded and managed on separate wallets by the agent due to regulatory requirements which reduced usage

• Huge working capital blockage issues for agents due to multiple wallet requirements which reduced usage usage

• Telcos wanted to encourage and enable more postpaid services to be paid by wallet due to government incentives

business benefitsAgentsIngenious solution for maximizing return on working capital - one funded account can be utilized to manage prepaid and postpaid

Telecom operators• Reduces postpaid bill collection costs while

complying with tax regulations• Reduces operational risk of defaults on postpaid

payments• Reduction on revenue leakage

Unique Retailer eWallet solution for processing mobile payments across multiple lines of business - prepaid top-ups, postpaid & DTH bill payments, thus enabling the agent to pre-fund only a single wallet.

Payments Electronic Top-Ups VAS Retailing Post paid, Landline & DTH bill Payments

Bulk adjustment

solution snapshot

INDIA

unique retailer ewallet solution for processing mobile payments across multiple lines of business

9

about tigo (millicom)Millicom is a leading international telecommunications and media company dedicated to emerging markets in Latin America and Africa. Operating under the Tigo brand in 14 countries, Millicom offers innovative and customer-centric products.

1.5MTransactions per year

800KRegistered wallets

$24MTotal transaction value per year

offering means for easier and faster payment in bolivia

challenges• Tigo was looking to address the need for

financial inclusion as only 20% of the population saves formally and only 42% are banked*

• Declining ARPU- looking for new source of revenues

*World Bank

ecosystem• Widespread bank integration - 16 banks in

total• Wide ecosystem of transfer partners for

International Remittance Disbursement (Western Union, Transfer- To, and others)

Enhanced flexibility on platform enables seamless

open API integrations

Acquired electronic money license to launch their service

and serve independently from banks

Current offering includes: cash in, cash out, Domestic remittances (P2P and agent

based), International remittance disbursement

Future offering will include partnership based offerings

such as: Loans, Insurance and savings products

solution snapshot

BOLIVIA

10

~2.7bnTotal transaction value

13% Chargeback reduction

17% Increase in auto payments since launch

9mActive users

20% Reduction in payment failure rate

100% uptime

enterprisepaymentprocessing solution

challenges• Needed to reduce fraud risk, chargebacks and

associated costs• Lack of prepaid payments support• Needed to consolidate all channels/brands• Production stability issues unstable

Amdocs enterprise payment processing (epp) enables metropcs to improve customer experience via optimizing electronic payment options.

about metropcsMetroPCS is a prepaid wireless service in the United States that is part of T-Mobile US, Inc.MetroPCS provides nationwide talk, text, and data depending on the plan services using GSM, HSPA, HSPA+ and 4G LTE networks.

“With our high degree of focus on customer satisfaction, we are always looking for opportunities to eliminate unnecessary pain points for our customers. We are thrilled to continue our long-standing relationship with Amdocs by introducing this new solution which creates a shorter, simpler"

Former chief information officer, technology at T-Mobile

MVNO payment management

Text2pay

solution snapshot

Private, secure, fully-hosted data

center deploymentTokenization

and P2PE

UNITED STATES

Consolidated channel/

brand policy management

Hosted PCI compliant

checkout UI

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challenges• Multiple invoices from different departments• Multiple, disparate legacy billing systems• Multiple billing processes

Provides centralized control over product and service definitions

to reduce infrastructure, system development and maintenance costs

Full managed services suite for infrastructure, software support and

business analysis

about abn-amroABN AMRO Bank N.V. is a Dutch state-owned bank with headquarters in Amsterdam. ABN AMRO Bank is the third-largest bank in the Netherlands.

robust revenue management solution Significantly improved customer experience with dramatically fewer invoices; a single bill for multiple service types and personalized tariffs

business benefits• Pervasive and flexible rating capabilities• Significant cut in time to market for new

products and service, even with complex pricing structures

• Improves invoice accuracy, automates billing processes, reduces number of bills

• Centralizes billing calculations in one department, making it easier to investigate and configure the billing flow and final invoice

Performs all revenue management functions for customers

across all segments (private, retail, corporate)

24Mactive customers

$136M transactions value/month

Up to $1.2M Annual Revenue Leakage savings

250Mrated events/month

solution snapshot

NETHERL ANDS

© 2017 Amdocs. All rights reserved.

Amdocs is a leading software & services provider to the world’s most successful communications and media companies.As our customers reinvent themselves, we enable their digital and network transformation through innovative solutions, intelligent operations and delivery expertise.Amdocs and its 25,000 employees serve customers in over 85 countries. Listed on the NASDAQ Global Select Market,Amdocs had revenue of $3.7 billion in fiscal 2016.

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