american cio & it summit 2020 · keynote creating a modern day enterprise through digital...

AMERICAN CIO & IT SUMMIT 2020

MAY 28-29, 2020

THE WESTIN CHICAGO LOMBARD • CHICAGO, IL

cioamerica.com

+1-416-298-7005

[email protected]

TOMORROW’S CONNECTION TODAY

Leading your organization through digital innovation and cybersecurity

PROGRAM

American CIO & IT Summit 2020 Program • Page 1

REGISTRATION AND NETWORKING BREAKFAST

CHAIR’S WELCOME AND OPENING REMARKS

KEYNOTE HOW EMERGING TECHNOLOGIES ARE DRIVING INNOVATION FORWARD

• Implementing IT infrastructure across large physical spaces

• Creating an architecture and system that collects and leverages data through emerging technologies

• Analyzing big data to create valuable business insights to continue innovation

• Building end-to-end designs and development of core business applications

• Case study: Using AI and ML to enhance the guest experience

7:00 am – 8:00 am

8:00 am – 8:10 am

8:10 am – 8:45 am

PROGRAM DAY ONE

DIGITAL TRANSFORMATION CHAIR CYBERSECURITY CHAIR

* JOIN US FOR THE PRE-SUMMIT HAPPY HOUR ON THURSDAY, MAY 27, 2020 FROM 6:00 PM – 7:00 PM

PLENARY RE-FRAMING AND RE-THINKING INFORMATION SECURITY

• Building multi-year roadmaps that promote innovation, increase security and transform the organization

• Communicating your goals and plans with your stakeholders effectively

• Creating cybersecurity practices that protect your infrastructure, products and users

• Developing an information security structure that create a competitive advantage for your organization

• Generating excitement that will help you attract and retain top talent

8:45 am – 9:20 am

TONY AMBROZIE

SVP, Technology and Digital

VIJAYA KAZA

Chief Security Officer and Head, Trust Engineering and Data Science

KEVIN BOYD

AVP and Chief Information Officer


10:00 am – 11:40 am

REFRESHMENTS, NETWORKING AND PRE-ARRANGED 1-2-1 MEETINGS

CASE STUDY BEST PRACTICES FOR BIG BUSINESS IN THE TECHNOLOGY WORLD: PREPARING FOR INNOVATION AND DISRUPTION

• Thinking of your organization as a disruptor in a legacy industry

• Making your customer part of the design and development stages of product lifecycles

• Introducing personalization through AI and ML to improve customer access and convenience

• Building a world leading information security team that is capable of developing resilient programs

• Effectively managing the security, governance, privacy, and trust of the vast amounts of data powering large organizations

• Working with emerging companies in both a partnership and competitive capacity

9:20 am – 9:55 am

11:45 am – 12:20 pm

CYBERSECURITY PROTECTING YOUR ORGANIZATION FROM INTERNAL THREATS: HOW

EDUCATION AND POLICY DECREASES THE RISK OF INTERNAL THREATS

• Building a culture of great cybersecurity hygiene

• Looking at the key technical and behavioral indicators, and language analysis

of at-risk insiders

• Developing cybersecurity awareness throughout every department of your

organization

• Best practices for policy implementation and getting buy-in from staff

• Educating your staff on ransomware and phishing risks to mitigate cyber

threats

KOSTAS GEORGAKOPOULOS

Chief Information Security Officer

WORKSHOP THE CYBERSECURITY SILO STUMBLING BLOCK: UNIFYING SECURITY ANALYTICS

AND INTELLIGENCE TEAMS

• Eliminating separate workflow operations within network and security teams

• Creating a shared data platform to leverage existing network infrastructure

• Enabling teams to speak the same language through shared-platform access

• Applying analytics across a unified data lake improves the ability to catch

system hackers and avoid data breaches

• Detecting hidden patterns and emerging anomalies

• How to reduce risk, improve efficiency and lower cost

12:25 pm – 1:00 pm

BOB NOEL

VP Marketing and Strategic Partnerships

ROHAN AMIN

Managing Director, Chief Information Officer, Consumer and Community Banking

DIGITAL TRANSFORMATION EVOLVING YOUR IT STRATEGIES FOR THE FUTURE: DEVELOPING AND

LAUNCHING YOUR LONG-TERM GOALS

• Leveraging technology to drive effective partnerships with suppliers and

establish customer intimacy

• Delivering a multi-year program with many technology implementations

• Using data as the fuel to drive digital transformation in a legacy industry

• Integrating security with transformation initiatives

TALVIS LOVE

SVP and Chief Information Officer,

Pharmaceutical Segment

WORKSHOP BUILD BIGGER, BETTER, FASTER ROBOTS: A BLUEPRINT FOR EFFECTIVELY

SCALING RPA TO THE ENTERPRISE LEVEL

• Expanding your RPA to broader, more complex, end-to-end business

processes

• Engaging business users to seamlessly align tactical RPA development with

business strategy, customer needs, and enterprise constraints

• Quickly determining the impact on RPA due to business-level changes

• Ensuring compliance across your digital workforce

TONY HIGGINS

Chief Technology Officer


CREATING SEAMLESS COLLABORATION THROUGH ENHANCED AND SECURE

COMMUNICATION TECHNOLOGY

DRIVING ORGANIZATIONAL EFFICIENCY WITH ROBOTIC PROCESS AUTOMATION

AND ARTIFICIAL INTELLIGENCE

USING ARTIFICIAL INTELLIGENCE TO DELIVER WEB AND MOBILE SOLUTIONS AND

STAY COMPETITIVE

LUNCH & LEARN ROUNDTABLE DISCUSSIONS AND OPEN SEATING LUNCH

* On-site registration is required for round-table discussions

1:45 pm – 2:45 pm

SPEAKER TBA SPEAKER TBA

1:05 pm – 1:40 pm

CYBERSECURITY LEADING A CULTURE OF COMPLIANCE AND CYBERSECURITY TO MITIGATE RISK

AND PROTECT CONSUMER DATA

• Making cybersecurity a primary business focus for your organization through

communication with executives

• Creating your security architecture to proactively detect and mitigate threats

• Complying with regulations and policies like GDPR and CCPA while building

innovative solutions

• Managing and securing data on a global scale while turning it into useful

information for business strategies

• The future of regulatory compliance and data management

FIVE QUESTIONS FOR IT: BEST PRACTICES FOR MANAGING YOUR MOBILITY

INFRASTRUCTURE

ENABLING END-TO-END IOT PLATFORMS TO RAPIDLY CONNECT HARDWARE

DEVICES AND BUILD CONNECTED APPLICATIONS

ASSESSING YOUR ORGANIZATIONS ABILITY TO EXECUTE IOT

SPEAKER TBA ALEX DUKHOVNY

Executive Vice President

BRIAN TOL

VP, Engineering JEGAN VINCENT

Founder and CEO

MARC VARNER

Corporate VP and Global CISO

SUPPORTING YOUR INFRASTRUCTURE STRATEGY WITH MANAGED SERVICES TO

DECREASE DOWN TIME

TRANSFORMING THE IT OPERATING MODEL TO CREATE MORE BUSINESS VALUE

SPEAKER TBA

SPEAKER TBA

EMPOWERING YOUR MIGRATION AND TRANSFORMATION PROCESSES WITH

REAL-TIME, COST EFFECTIVE STRATEGIES

SUREJ K.P.

President

DIGITAL TRANSFORMATION HOW YOUR PRODUCT DEVELOPMENT STRATEGY CAN FIGHT FRAUD AND GAIN

CUSTOMER TRUST

• Earning customer trust by developing products that balance convenience and

security

• Creating tools and platforms to decrease friction and the risk of fraud

• Protecting your customers against emerging threats

• Using machine learning and data collection to ensure that the products sold

through your platform are legitimate

• Case study: How Ticketmaster and the NFL are collaborating to prevent fraud

GUI KARYO

Chief Information Officer


3:30 pm – 4:05 pm

WORKSHOP PUTTING YOUR CLIENT FIRST: HOW SOFTWARE IS ENABLING YOUR CUSTOMER

SUPPORT

• Importance of creating world-class customer-facing teams

• Building better relationships with your customers at scale while providing

value

• Streamlining your customer communications to save time and optimize the

customer experience

• Driving and improving performance with powerful analytics and data

SPEAKER TBA

2:50 pm – 3:25 pm

WORKSHOP GETTING YOUR ORGANIZATION ON-BOARD WITH TECHNOLOGY ADOPTION

QUICKLY

• Preparing your organization for enterprise-wide digital transformation from

the start through communication of technology goals

• Maintaining speed in your digital decisions to give you a competitive

advantage while thinking about the future

• Understanding and investing in technologies that create more organizational

efficiency

• How to measure mistakes and issues early in your development process

• What are your reasons for failure and how do overcome them before they

happen?

• Case study: Successful rollouts of enterprise applications and the strategies

required to achieve high adoption

BOB CANNAN

Founder and Former CEO

DIGITAL TRANSFORMATION UTILIZING TECHNOLOGY TO CREATE OPERATIONAL EFFICIENCY AND

MODERNIZE PROCESSES

• Creating an IT culture that makes key business decisions through developing

and implementing best practices

• Proactively identifying business processes that can be modernized through IT

innovation

• Replacing legacy systems and manual labor with automation to simplify

employee processes

• Speeding up and creating organizational efficiency that satisfies your

partners with IT solutions

• Case study: Using NET and machine learning to help make critical business

decisions

CYBERSECURITY MANAGING THIRD-PARTY RELATIONSHIPS IN YOUR CYBERSECURITY INITIATIVES

TO CREATE OPERATIONAL EFFICIENCY

• Creating standards of cybersecurity in your global technology services and

developing a roadmap for success

• Cybersecurity risk and compliance best practices, and the implementation of

privacy protections

• Establishing trustful partnerships with vendors and third-parties to further

your global mission

• Securing your data in the right channels to avoid third party security risks

• Protecting data as partnerships and vendor risk continues to become more

prominent

JUDD WILLIAMS

Chief Information Officer

PAOLO VALLOTTI

Global Chief Information Security Officer

HAPPY HOUR, NETWORKING AND PRE-ARRANGED 1-2-1 MEETINGS

4:10 pm – 5:30 pm


NETWORKING DRINKS RECEPTION

CHAIR’S CLOSING REMARKS

7:00 pm – 7:05 pm

7:10 pm – 8:10 pm


PANEL DISCUSSION EXAMINING CYBERSECURITY AND RISK: COORDINATING EFFORTS TO BUILD A SECURE FUTURE

• Promoting a culture of cybersecurity and meeting the demand for talent

• Implementing the right tools and technologies to protect yourself from cyber threats

• Building policies, regulations and processes that reduce cybersecurity risk in your corporation

• Preparing for the future of data and the increasing threat of cybersecurity breaches

6:15 pm – 7:00 pm

KEVIN BOYD


KEITH JANSA

Executive Director

JIM MOTES

Chief Information Security

Officer

ALISSA ABDULLAH, PH.D.

Deputy Chief Security Officer and

SVP, Cybersecurity Technology

DAREN FAIRFIELD

Chief Information Security

Officer

5:35 pm – 6:10 pm

PLENARY MOVING FROM DATA GOVERNANCE TO DATA STEWARDSHIP

• Stewarding the lifecycle and diversifying data

• Taking an insights driven approach to transformation

• Creating a single source of truth for your insights and analytics

• Unleashing the power of your data by investing in the right technology

• How to contain associated engineering and operating costs

CLAUS TORP JENSEN

Chief Digital Officer and Head, Technology


NETWORKING BREAKFAST

CHAIR’S OPENING REMARKS

KEYNOTE CREATING A MODERN DAY ENTERPRISE THROUGH DIGITAL TRANSFORMATION

• Modernizing and rewriting legacy applications by building technology that evolves

• Implementing technologies across your business to improve the stakeholder experience

• Continually reducing the complexity of technology while delivering functionality and advancing workflows

• Using analytics and data to eliminate redundant and aging applications to save money

• Upskilling your staff and hiring new talent to build new systems and platforms for operational excellence

7:00 am – 8:00 am

8:10 am – 8:45 am

PROGRAM DAY TWO

WOMEN IN LEADERSHIP ROUNDTABLE

Enjoy breakfast refreshments and informal networking in the Exhibition Hall. We also invite our attendees to network at a Women in Leadership Roundtable with

discussion from inspirational leaders in IT, cybersecurity and data management. Seating is limited, so please sign up early.

* On-site registration is required for the Women in Leadership round-table

8:05 am – 8:10 am


MELISSA ARNOLDI

Chief Executive Officer

MONICA MCMANUS

VP and Chief Information Officer,

Rotary and Mission Systems

AARTI SHAH

SVP and Chief Information

Officer

FUMBI CHIMA

Global Chief Information

Officer

SPONSORED BY:

DAWNE FITZGERALD

DAWNE VP, Business

Development

MICHELLE EPPS

SVP, IT and Chief Information Officer, FedEx Freight

KEVIN BOYD


BREAKFAST BRIEFS

HOW AI IS AUTONOMOUSLY DEFENDING ORGANIZATIONS FROM CYBER

THREATS

JUSTIN FIER

Director, Cyber Intelligence and Analytics


PLENARY DRIVING INNOVATION WITH BIG DATA: BUILDING EFFECTIVE AND COMPLIANT DATA PRIVACY REGULATIONS AND POLICIES

• Navigating the consumer landscape to mitigate data breach risk

• Creating and implementing privacy programs focused on driving customer experience, trust, brand loyalty and innovation

• Developing complex cybersecurity projects while complying to CCPA and GDPR regulations

• Protecting personal identifiable information while using big data to innovate new solutions and products

• Building operational privacy requirements including data governance strategy, privacy by design and breach management

REFRESHMENTS, NETWORKING AND PRE-ARRANGED 1-2-1 MEETINGS

11:25 am – 12:00 pm

10:00 am – 11:20 am

8:45 am – 9:20 am

9:25 am – 10:00 am

KRISTIE CHON

VP, Chief Privacy Officer and

Head, Privacy, Resiliency and Technology Oversight

DIGITAL TRANSFORMATION BECOMING A BUSINESS TRANSFORMER: MEETING YOUR CUSTOMER'S NEEDS THROUGH TECHNOLOGY

• Driving a culture of IT innovation and transformation from the top down

• Developing a data strategy and management plan in line with your technology implementation strategy

• Integrating and adopting new technologies solutions across all business units at a fast pace

• Collecting consumer data and analyzing it in real-time

• Leveraging partnerships to enhance the customer experience

• The future of customer enhancing solutions

SALIL KULKARNI

EVP and Interim Chief Information Officer

WORKSHOP ROBOTICS PROCESS AUTOMATION (RPA) AS A CRITICAL CIO INVESTMENT TO

DRIVE EFFICIENCY AND DIGITAL DELIVERY

• The efficient and mindful CIO: Examining three key focus areas of efficiency

with infrastructure, employee productivity and business application delivery

• Making informed and deliberate investments that accelerate delivery lifecycle

for business

• How CIOs can create more opportunities for efficiency using RPA as an

enterprise integration framework

• Developing a solid and customer-centric digital foundation for the cognitive

future

WORKSHOP OFFENSIVE AI VS. DEFENSIVE AI: BATTLE OF THE ALGORITHMS

• Understanding the paradigm shifts in the cyber landscape

• How advancements in offensive AI attacks techniques are adapting

• Detecting and identifying the increasing number of cyber-attacks with

defensive cyber AI

• Taking The Immune System Approach to cybersecurity and defensive,

Autonomous Response capabilities

• Looking at real-world examples of emerging threats that were stopped with

Cyber AI

MAHESH VINAYAGAM

CEO and Founder

JUSTIN FIER

Director, Cyber Intelligence and Analytics


12:45 pm – 1:20pm

12:05 pm – 12:40 pm

DIGITAL TRANSFORMATION ESCAPING THE SILO AND REIMAGINING THE POSSIBLE: CREATING MAGIC IN

TECHNOLOGY THROUGH COLLABORATION

• Creating a product and services roadmap that fits your client lifecycle

• Providing technology capabilities and infrastructure to support clients across

the globe

• Turbocharging your technology approach by assembling high performing

teams and leveraging data in the decision making process

• Importance of insourcing talent to create a culture that understands the

business needs

• Case study: Building products like Hana that are tech enabled and promote

collaboration

DALIA POWERS

SVP and Chief Information Officer, Digital and Technology

Enterprise Services

BRIAN ROBERTS

Global Communications and Information

Security Awareness Lead

EARL DUBY

VP and Chief Information

Security Officer

CYBERSECURITY BUILDING A WORLD-CLASS AWARENESS PROGRAM: CREATING CYBER HEALTH IN

YOUR ORGANIZATION

• Developing cybersecurity awareness throughout your organization

• Best practices for policy implementation and getting your staff to understand

the benefits of IT policies

• Looking at the hidden costs of data breaches and how to avoid them

• Educating your staff on ransomware and phishing risks to mitigate cyber

threats

• Being proactive in tackling the cybersecurity, risk and ransomware threats of

the future

• Case study: Developing a world leading anti-phishing that reduced click-rates

on self-phishing tests by 4-11%

WORKSHOP USING THE POWER OF ARTIFICIAL INTELLIGENCE TO BUILD FRICTIONLESS

WORKFLOWS

• Understanding the power of digital assistants to create human-centric

experiences

• Bringing data, interactions and experiences together under one platform

• Leveraging voice to create conversation-filled workflows

• Creating 360 degree insights across your digital systems

WORKSHOP WHAT'S ON THE HORIZON? EXAMINING THE FUTURE OF CYBER THREATS AND

RISKS

• Working with your C-suite and board members to invest in cybersecurity,

regardless of industry

• Importance of being proactive and effective with your cybersecurity budget

• Proactively addressing present and future risks through investing heavily in

cybersecurity protection and policy implementation

• Preparing solutions for cybersecurity and data in the world of IoT, mobility

and connectivity

LUNCH AND LEARN ROUNDTABLE DISCUSSIONS

* On-site registration is required for roundtable discussions

1:25 pm – 2:25 pm

CREATING OPERATIONAL EFFICIENCY FOR YOUR ENTERPRISE THROUGH

TECHNOLOGY

UNDERSTANDING IOT SECURITY: HOW TO PROTECT YOUR ORGANIZATION

FROM THREATS

EMILY BUCKMAN

Director, Systems Engineering and Operational Excellence

SPEAKER TBA


GETTING REAL-TIME DATA WITH THE ADVANCEMENTS OF INTERNET OF THING

TECHNOLOGY

PUTTING DATA COLLECTION AND ANALYSIS AT THE HEART OF EVERYTHING:

LEVERAGING DATA IN YOUR TECHNOLOGY OPERATIONS

REIMAGINING THE POSSIBLE: CREATING MAGIC IN TECHNOLOGY THROUGH

COLLABORATION

ACCELERATING CYBERSECURITY INNOVATION: KEY TRENDS AND INNOVATIONS

YOU NEED TO KNOW

FIRESIDE CHAT CREATING SECURE, SIMPLE AND SMART DIGITAL SOLUTIONS IN THE EVOLVING TECHNOLOGY ECOSYSTEM

• Implementing a successful IT and cybersecurity roadmap in a highly fraudulent and regulated industry

• Understanding the business implications of AI across all industries to drive innovation

• Building AI-based prediction solutions that have a significant impact on decreasing cyber fraud

• Using existing data to develop and train predictive models through supervised learning techniques

• Leveraging ML and AI solutions to identify and overcome the evolution of cybersecurity threats

• The future of ethical decisions in AI, ML and IoT digital solutions and how to get better prepared

2:30 pm – 3:05 pm

3:10 pm – 3:45 pm

KUSH SAXENA

EVP, US Merchants and Acceptance

CYBERSECURITY MANAGING THE SECURITY OF YOUR VIRTUAL AND CLOUD INFRASTRUCTURES

• Making foundational changes to your cloud and cybersecurity infrastructures

to support future changes

• Finding the right balance between driving and enabling business and keeping

information secure

• Building tools and capabilities for data cloud monitoring and governance

• Being aware of the risks and security of your virtual infrastructure

• Accurately determining the risk of your multi-hybrid vendor partnerships

• Architecting and integrating secure critical infrastructure and applications

that support the business

ETHAN STEIGER

SVP and Chief Information Security Officer

DIGITAL TRANSFORMATION CREATING DIGITAL AND PHYSICAL SECURITY IN THE TECHNOLOGY ENHANCED

WORLD: THE IMPORTANCE OF CYBERSECURITY, COLLABORATION AND

INNOVATION

• Digitizing across all business units to increase operational efficiency

• Understanding how the role of the CIO has shifted and will continue to shift

• The importance of collaboration and partnerships in developing technology

and digital solutions

• Building technologies and services that provide security, both physical and

digital, for America's largest agencies

• What does cybersecurity look like and how to protect yourself in the future:

Building resiliency and risk mitigation

MONICA MCMANUS

VP and Chief Information Officer,

Rotary and Mission Systems


PANEL DISCUSSION HIRING THE RIGHT TALENT: BREAKING DOWN THE TALENT GAP AND HOW TO BUILD GREAT TEAMS

• Building effective relationships with the rest of the C-suite and thinking like a CEO

• Overcoming the talent and generational gaps that exist in IT and competing for the best talent

• Outsourcing vs in-sourcing: What is the right fit for your organization?

• Upskilling your IT and non-IT teams through programming, investment and mentorship

• Importance of diversity in creating a culture of excellence

3:50 pm – 4:35 pm

CHAIR’S REMARKS AND DELEGATE SURVEY PRIZE DRAW

DIGITAL INNOVATION CHAIR CYBERSECURITY CHAIR

ROBERTO TORRES

Editorial Staff

KEVIN BOYD

AVP and Chief

Information Officer

KEVIN BOYD


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