american payroll association - fall forum 2013 - global payroll: making offshore decisions
DESCRIPTION
Global Payroll - Making Off-Shore Decisions . In today’s competitive market the decision to offshore is no longer simply an alternative, but its mandatory in order to sustain a competitive advantage. Don’t expect off-shoring to fix your problems if you aren’t willing to let go and allow the process to be optimized.TRANSCRIPT
Fall Forum
1
Global Payroll Making Off-Shore
DecisionsGinny Elkins, CPPNorthgateArinso
North American Payroll COE Director
About the market
In today’s competitive market the decision to offshore is no longer simply an alternative, but its mandatory in order to sustain a competitive advantage.
3
Historical Outsourcing
2003 – 10 years ago 2013 - Today
India India
Malaysia China
Czech Republic Malaysia
Hungary Thailand
China Brazil
4
Top Ranking Counties for Outsourcing
Agenda
Staffing and Training•Evaluating Current Processes
•Development & Managing
Culture Considerations•Compatibility
•Risks vs. Value
•Financial impacts
5
Agenda
Governance •Locally and Globally
•Process Governance
Communication
Long-term Sustainability
6
Staffing & Training
7
Staffing & Training
8
Staffing & Training
9
Culture Considerations
One size does not fit all . . .
Globalization must be balanced locally
10
Culture Considerations
Compatibility Language
Fluency in English or primary language of the business
Ethnic Linkage Ability to accept counterparts culture
Attitude regarding acceptance
Educational Capacity Acceptance and ability to achieve required
educational requirements
11
Cultural Considerations
12
Cultural Considerations
13
Governance
14
LocalRegional Global
Governance
15
Governance
Performance Management
Financial Management
Contract Administratio
n
Relationship Management
Service Level Calculations
Invoice Management
Change Procedures
Management Reporting
Problem Management
Dispute Notices
Dispute Resolution
Customer Satisfaction
Root Cause Analysis
Budgets and Forecasts
Data Protection
Advisory and Consultative
Business Continuity
Credits and Earn- back tracking
Regulatory Compliance
Service Level Reviews
Access & Security
Reviews & Monitoring
Contract Adherence
Strategy & Planning
16
Governance
Basic Principles•Partnership and Trust
•Win-Win Relationship
•Well Defined Governance Structure
•Single Point of Contact
•Stakeholder Involvement
17
Governance
Process Governance promotes clear and open lines of communication between on and off-shore teams •Oversight and Guidance
Interpretation and application of new regs to ensure consistent and accurate delivery
18
Governance
• Structure
Advisory Team – meets regularly, reviews new regs and process proposals, jointly interprets and documents justifications for proposals, updates procedures
Review Board – Prioritization and leadership to the Advisory Team, final approval on suggested changes
19
Communications
20
Long Term Sustainability
21
Don’t expect off-shoring to fix your problems if you aren’t willing to let go and allow the process to be changed.
22
23
Thank youPlease complete your
evaluation