Americans With Disabilities Act (ADA) Compliance Task Force

Important Changes to Hospital ADA Policies

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ADA Policies The following policies outline new OUMS procedures

and practices for interacting with patients and visitors with ADA needs.

Accommodating Persons who are Deaf or Hard of Hearing

Accommodating Blind Persons or Persons of Low Vision

Accommodating Persons with Service Animals

Accommodating Persons With Limited English Proficiency (LEP)

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ADA Procedure RequirementsIndividual requiring ADA

assistance identified by Staff at registration, ED, or throughout

facility.

Notice/Waiver is provided and needs are identified.

Clinical Coordinators or Communications is contacted to obtain requested auxiliary

aides.

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All ADA related actions documented in patient

medical record.

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Patient First Contact Tools Notice/Waivers

Tool used to determine how OUMS can assist a patient/visitor who needs ADA related assistance.

Three forms specific to the ADA need of each individual Blind/Limited Vision Deaf/Hard of Hearing Limited English Proficiency

Record in Medical Record

Patient’s or Visitors who inquire as to obtaining assistance should be directed to OUMS staff for assistance

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Patient Documents

Vital Documents

Consents and other vital documents will be made available in needed formats. Spanish Audio Large Print Braille

For Braille forms, Clinical Coordinators are to be contacted.

All other forms available on ADA intranet site.

Auxiliary Aids

OUMS has the following auxiliary aids available to assist patients and visitors:

Amplifiers disposable ear buds

Page Side Magnifier with Light Large Hand Held Magnifier MARTI ADA PACKETS for Patient Care Areas

Health Communication Board (200) Health Communication Board - Spanish(200) Language Identification Flash Card Folders EMS Visual Language Translator (for ED only) Medical Visual Language Translator (for ED only)

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Communication Boards Communication boards are just

one of many tools which can be used to communicate with patients who have limited English proficiency or are hearing impaired.

Communication boards and other tools are available on each unit in the yellow ADA folders.

Equipment such as amplifiers can be obtained from the clinical coordinators.

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Service Animals

Service animals are dogs or miniature horses that are specifically trained to assist people with disabilities with the activities of normal living.

A service animal must be permitted to accompany a person with a disability everywhere on campus.

Must not inquire about the nature of a person’s disability but may ask if an animal is required because of a disability and what work the animal has been trained to perform.

Please do not pet or feed service animals.

The next three slides detail where service animal rest locations are located on campus.

Service Animal Rest LocationChildren’s Hospital

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10Service Animal Rest LocationOU Medical Center

11Service Animal Rest LocationOU Medical Center - Edmond

Documentation

All ADA relevant patient, family and friend interactions must be documented in patient record.

Should you have questions about documentation please contact hospital staff or the ADA Coordinator.

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Internet and Access

Improvements have been made to the external website to allow for easier access for those individuals who may be limited English Proficiency or require a screen reader to navigate the internet.

One way the website has been made accessible is by adding a link to convert the language of the site to Spanish.

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More Information: Visit the ADA intranet site for ADA

tools and resources. The page is located under the “Departments” tab. You will find the ADA link under the “Groups” heading. Find information on the site

regarding language assistance, forms, and a space to leave your own suggestions or concerns.

Yellow ADA folders on each unit also include further information.

All questions can also be directed to the ADA Coordinator.

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