amitesh final report (inc alwar)

8/7/2019 Amitesh Final Report (INC Alwar)

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A

FINAL REPORT

ON

EXECUTIVE TRAINING

JAIPUR OFFICE

5th Floor, City Mall, Bhagwandas Road,

M.I. Road, Jaipur

SUBMITTED TO: - SU BMIT TED BY:-

Mrs. Shradha Banga Amitesh Vijay

(Faculty Guide) 7nbaw029

Inc Jaipur Inc Alwar

Sip Center- Jaipur
http://www.indiainfoline.com/


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DECLARATION

I hereby state that this project has been submitted to the ICFAI University, Hyderabad in

partial fulfillment of the requirements of MBA (Master of Business Administration) Program

Class of 2007-09.

This Report has been completed by me with a lot of hard work and with the help of some

reference books & under the guidance of Faculty guide Mrs. Shradha Banga and Company

Guide Mr. Saransh Jain & our college faculty members.

The empirical findings of this report are based on the data collected by me. Any part of

this Report has not been reported or copied from any report of the university.

Place- Jaipur AMITESH VIJAY

7NBAW029

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http://www.indiainfoline.com/http://www.indiainfoline.com/


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CONTENTS

1. ACKNOWLEDGEMENT4

2. SUMMER INTERNSHIP PROGRAM.5

3. OBJECTIVE.6

4. COMPANY PROFILE...7

5. TASKS/TARGETS ASSIGNED10

6. STRATEGY ADOPTED......11

7. ANALYSIS OF PERFORMANCE..13

8. LIMITATIONS/PROBLEMS/CONSTRAINTS....14

9. LEARNING OF THE EXECUTIVE TRANING....15

10. AWARDS/REWARDS RECEIVED DURING EXECUTIVE TRAINING INCLUDING

STIPEND, INCENTIVES.....16

11. CONCLUSIONS....17

12. SUGGESTIONS....18

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ACKNOWLEDGEMENT

This project has given me immense insights about the practical aspect of Share broking industry

and its working. I got to learn a lot about the online broking and the way they handle their

clients and projects. This Report also helped me to improve my report making skills and the true

meaning of Broking.

At the outset, I would like to thank India Infoline Ltd. for giving me the opportunity to work on

this project, in an environment which was stimulating and charged with the excitement to do

some thing productive.

I would like to express my sincere gratitude to Mr Priyesh Singhvi (AVP) and Saransh Jain

(Sales Manger), my mentor for his valuable inputs and support through out the project.

Further I express sincere thanks to Mr. Kadam Shah ( Regional Manager, India Infoline Lts.) and

Mrs. Shradha Banga (Faculty Guide, INC Jaipur) for their valuable guidance & constant

encouragement which inspired me to complete this report successfully.

Lastly, I would like to thank all my colleagues in the office who assisted me day in and day outand made me feel like one of them. It was truly a delightful experience working with all of them.

AMITESH VIJAY

7NBAW029

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SUMMER INTERNSHIP PROGRAMMBA Program (Class of 2009)

FINAL REPORT

SIP DetailINC Center Alwar

Enrollment No. 7nbaw029

Name Amitesh Vijay

Program MBA

Name Of The Faculty Guide Mrs. Shradha Banga

Name Of The Company India Infoline Pvt. Ltd.

Title Of Executive Training Selling 15 Demat A/C. & Selling Mutual Funds.

Functional Area Sales and Marketing

Address Of The Company

(H.O.)

Building No 75, Nirlon Complex,

Off Western Express Highway,Goregaon (East),

Mumbai - 400063

Contact Detail Of Company

( H.O.)

Tel : +91-22-56489000

Fax : +91-22-26850451

Website: www.indiainfoline.comAddress Of The

Company(R.O.)

5th Floor, City Mall, Bhagwandas Road,

M.I. Road, Jaipur

Name Of The Chairman &

Managing Director

Mr. Nirmal Jain

Name of the Executive

Director

Mr. R.Venkataraman

Name Of The Company Guide Mr. Saransh Jain

Designation Of The Company

Guide

Sales Manager

Contact Detail Of The

Company Guide

Mob. 9784599840

Phone (off.)-91-141-4042474Email [email protected]

Reporting Date 27th March, 2008

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mailto:[email protected]://www.indiainfoline.com/http://www.indiainfoline.com/mailto:[email protected]


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OBJECTIVE

Summer internship program is an initiation process to apply the classroom learnings to real life

situations. It is an attempt to bridge the gap between academic institution and the

corporate world.

It is a platform to take up on the job training and develop a network which will be useful inenhancing the career prospects.

This training provides exposure to technical skills and helps us to acquire social skills by being in

constant interaction with the professional of other organization.

It provides a platform for developing necessary managerial skills and the attitude and also helps

in analyzing ones strengths and weaknesses in the work environment.

From the Companys point of view there are also certain objectives:-

They Desire that trainees should work with full enthusiasm, determination & give theirmaximum efforts along with complying with the norms & regulations of the

Company

Another objective is not only to generate business but making long term healthy relation with the

clients, doing fair business with all transparency of facts & information.

The Objective Of The Executive Training Is Briefly Discussed Below:-

1) To gain specific tasks experience.

2) Learn Effective Leadership and Management.

3) To undertake assignments/jobs along with the day functions of the company.

4) To gain a deeper understanding of the work, culture, deadlines, pressure etc. of anorganization.

5) To gain a flavor of team work, organizational culture, team dynamics, result orientation,

organizational pressures, complexities in achieving the desired results, etc.

6) Learning through Active Experience.

7) To enhance the Brand Equity and Brand Image in market.

8) To create awareness among the customers about the stock market.

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9) To learn that how to do work in corporate.

COMPANY PROFILE

India Infoline is a Financial Company listed with both the stock exchanges in India viz. the

stock exchange, Mumbai (BSE) and National stock exchange (NSE). It deals variousfinancial activities such as

Share Trading

Securities

Insurance (life & General)

Home Loans

Credit Card

Mutual Fund etc.

Commodities.

OUR KEY MILESTONES:

1. Incorporated on October 18, 1995 as Probity Research & Services

2. Launched Internet portal www.indiainfoline.comin May 1999.

3. Commenced distribution of personal financial products like Mutual Fund and RBIBonds in April 2000.

4. Launched online trading in shares and securities branded aswww.5paise.com in July

2000.

5. Started life insurance agency business December2000 as a Corporate Agent of ICICIPrudential Life Insurance.

6. Became a depository participant on NSDL in September 2001.7. Launched stock messaging service in May 2003.8. Acquired commodities broking license in March 2004.

9. Launched portfolio management services in August 2004.

10. Listed on NSE and BSE on May 17,2005.11. Acquired NBFC license in May 2005.

12. Acquired 75% stake holding in Moneytree Consultancy services, which is a

distributor of mortgages and other loan products, in October 2005.

13. Acquired 100% equity of Marchmont capital Advisors Pvt.Ltd in December 2005through which we have ventured into Merchant Banking.

14. Became a depository participant of CDSL in June 2006.

15. Merger of India Infoline Securities Private Limited with India Infoline Limited inJanuary 2007.

16. Entered into an alliance with Bank of Baroda for Baroda etrading in February 2007.

17. IRDA license for Insurance Broking in April 2007.

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http://www.indiainfoline.com/http://www.indiainfoline.com/http://www.5paise.com/http://www.5paise.com/http://www.indiainfoline.com/http://www.indiainfoline.com/http://www.indiainfoline.com/http://www.5paise.com/


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Management team of the company

MR. NIRMAL JAIN

Nirmal Jain is the founder and Chairman of India Infoline Ltd. He holds an MBA degree fromIIM Ahmadabad, and is a Chartered Accountant (All India Rank 2) and a Cost Accountant. He

has had an impeccable professional and academic track record.

MR. R VENKATARAMAN

R Venkataraman is the co-promoter and Executive Director of India Infoline Ltd. He holdsa B. Tech degree in Electronics and Electrical Communications Engineering from IIT

Kharagpur and an MBA degree from IIM Bangalore. He has held senior managerial

positions in various divisions of ICICI Limited,

Transaction charge of capital and derivatives market of the

India Infoline ltd.

THE NEW CHARGE STRUCTURE IS MENTIONED BELOW OF CAPITAL MARKET

CAPITAL MARKET LEVIED ON NEW CHARGES PREVIOUS

CHARGES

Regulatory Charges Delivery /Intraday 0.0044% 0.0035%

Stamp Duty Delivery 0.01% 0.01%

Stamp Duty Intra Day 0.002% 0.0020%

STT Delivery 0.125% 0.125%

STT Intra Day Sell 0.025% 0.025%

Service Tax Brokerage 12.36% 12.36%

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THE NEW CHARGE STRUCTURE IS MENTIONED BELOW OF DERIVATIVE MARKET

Derivatives Levied On New Charges PreviousCharges

STT For Exercise (Premium) 0.125%

STT Intra Day Sell Turnover 0.017% 0.017%

Regulatory Charges-Futures Turnover 0.004% 0.0037%

Stamp Duty- Future Turnover 0.002% 0.002%

Regulatory Charges- Options Premium 0.0579% 0.0517%

Stamp Duty- Future Premium 0.002% 0.002%

Service Tax On Brokerage 12.36% 12.36%

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TASKS /TARGETS ASSIGNED

SIP Started: 17th March 2008First 10 to 15 days: Got knowledge about company and prepare 3-c report and SWOT analysis of

the company.

The orientation programme of our summer internship program started in Infoline was 27th of

March 2008.

TARGET: Selling of financial products Demat a/c and Mutual fund Worth Rs. 2240 perweek for India Infoline Ltd., Jaipur.

TASK: Open Demat accounts, Selling Mutual funds, General Insurance and increase infolinescustomers.

DEMAT:-De-mat refers to dematerialization. It is essential for those who want to deal in share market or

invest their money in mutual funds. It is just like a pass book in which all credit and debit details

of a client have.Main requirements/formalities to open Demat account are:

-Demat application Form with 35 signatures of client.

-Self attested copy of PAN CARD-Bank Statement

-Address Proof-Margin Money Cheque-Cancelled Cheque

-Colored Photograph

-Registration charges Rs. 2000/( Through cheque)For Life time fees with get Rs 2000 for

trading.

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STRATEGY ADOPTED

As we are undertaking our Executive training inIndia Infoline ltd.which is a world-class

broking house and as we have to deal in Demat a/c, Mutual Funds, General Insurance thereforewe have to adopt certain strategies in order to achieve the targets..

STRATEGIES FOLLOWED IN SELLING DEMAT & MUTUAL FUNDS

Firstly as it is a matter of investment so I try to find whether the prospective customer isinterested or not, by having a simple conversation with the potential customers through

cold call or market survey.

Approached all the Potential Markets like:

1. Corporate 2. Doctors

3. Businesses 4. Indian Army

5. Air force 6. Industrial Sector

7. Professionals

Thereafter if I found them interested I explain them all the plans & policies through FactSheets of various Asset Management Companies and provide them about the knowledgeof best funds running in the market.

My vision is to provide best value for money to investors through innovative products,trading/ investment strategies, state of the art technology and personalized service.

I also provide top quality research and advisory services by showing them the past returnsof various funds through value research sheet.

Finally I convince them by offering brokerage, which no AMCS provide.

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Strategies applied for making new customers and searching for new market

segments or potential markets:

1) Word to Mouth publicity

2) Cold calling at various places like shopping malls, market place, cinema halls

3) Through References

4) Through canopies at various places

5) Convinced the walking customers of ATM at Jaipur.

6) Tele Calling and Reminder calls.

7) Through Pamphlet distribution.

8) Arrange Yellow pages for data and start tale calling.

9) Go to field for meeting with client and try to convince him or her.

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ANALYSIS OF PERFORMANCEI have achieved almost my targets given to me by the company. The achievements vis--vis the

targets per week are as follows:-

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LIMITATION/PROBLEMS/CONSTRAINTS

Lack of knowledge about share market-

S.No. Week Targets Achieve Targets

1 1st Week Orientation Program Attend the Orientation Program

successfully

2. 2nd Week Sell demat a/c Worth Rs.

2240

3-CReport submitted

3. 3rd Week Sell demat a/c worth Rs.2240

Sold 1 demat a/c worth Rs. 2000/-

4. 4th Week Sell demat a/c worth Rs.

2240

Sold 2 demat a/c worth Rs.4000/-


2240

Sold 2 demat a/c worth Rs.4555/-

6. 6th Week Sell demat a/c worth Rs.2240

Sold 1 demat a/c worth Rs.2000 &Mutual Fund worth Rs. 12000/-


2240



2240

Sold 1demat a/c worth Rs.5000/-


Sold 1deamt a/c & Received marginmoney worth Rs.100000/-


Sold mutual fund worth Rs. 12000/-


2240

Sold mutual fund worth Rs. 24000/-


2240

Sold 2 demat a/c worth Rs. 4500, &

General Insurance Worth Rs. 950/-


2240



2240


15. 2 month Gave Turn over approx. 30 lac in

tradning

TOTAL 31360 193005

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Even in the current scenario people are not aware what is actually the share market?

Perception regarding share market varies from individual to individual.

Market uncertainty-

There is high fluctuation in the price of share market that is one of such barrier that

makes people not to invest here.

People faced losses-

Many people have faced losses in this financial market so they do not want to go for

further investments here.

Less faith in the company-

People have less faith in the company and have the perception that the company is fake orthey might face some problem regarding trading and billings.

Satisfied with the company in which they are currently working.

This data has been gathered from a small market segment so it can be changed as the sample area

change.

Bank employees may deny to cooperate with us to prepare thesis

Market research may be wrong.

The 5 Words that are very common and occurs when we are in Research of any product and trying to

sell it.

W homhere

hat

hy

hen

I think I will face all these words in my research and selling the product in market. Some of the

Limitations are briefed here that I have faced to selling the products of India Infoline in market.

LEARNING IN THE EXCLUSIVETRAINING

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I learnt various things about organization & enriched my knowledge about different aspects of

investments available.

1) Corporate Etiquettes

2) Various Options available for Investment in Demat, mutual funds etc.

3) Role of Demat a/c in Investment Sector.

4) Marketing Strategies adopted by India Infoline Ltd. for promoting the customer forInvestment.

5) CRM (Customer Relationship Management)

6) Different ways & means of convincing customer.

7) Got exposure to corporate culture, professional experience & putting the theoreticalconcepts learnt in the classroom for developing managerial skills.

8) I gained a deeper understanding of the work culture, deadlines, pressure etc. & a flavor ofteamwork, organization culture, team dynamics, result orientation, complexities in

achieving the targets.

9) I learned about the mutual funds through the training sessions undergone in various

AMCS and also got knowledge about their top ranking funds. I learned about the market

with the help of my company guide.

10) I got knowledge about equity market, futures and options, DP services, online trading,

managing the portfolio of the customers, etc.

11) Learnt how to fill the application form.

12) I have been assigned a target to sell Mutual Funds of various AMCS under

various plans like NFOS, SIP, Ongoing schemes ,etc.

13) I learn about that what is impotence of General Insurance, how to sell it.

14) I learn that how to operate online equity and F&O market. After that I had givenapprox. 30 lac. Turnover. In which a/c open by me.

15) During this SIP I have clear NCFM exam capital market (dealers) module.

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AWARDS/REWARDS RECEIVEDDURING EXECUTIVE TRAINING

INCLUDING STIPEND, INCENTIVE1) Appreciated by Company Guide for successfully achieving the target of total 16 weeks.

2) Got letter of Appreciation from the Company Guide

3) Stipend requested send by the branch to the head office in Mumbai, Stipend decided by

H.O, because centerlise system going on in our company.

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CONCLUSIONS

We should emphasis on customer satisfaction because retaining a customer is 20times cheaper than make a new customer so we should try to retain our existing customerand should try to clear their queries.

We should not try to cheat our customers we should be ethical on our part becauseyou can cheat customer only once and when will customer know that someone hascheated him then it may hamper companys image.

We should try to enhancing the Brand Equity and Brand Image of company intocustomers mind because only companys good image can attract customers.

We should analyze competitors products first then we should compare it from ourproduct then try to find positive and negative aspects of our productshould emphasis onpositive aspects rather then negative aspects.

This exercise will give me insight of my abilities like convincing power, communicationstyle, confidence etc.

This exercise will give me idea how to manage to achieve targets. To have better insight of Company working style and management. Through the achievements made by me in the training tenure that strengthen on my belief

and passion to do my level best in this organization.

It is the learning process which is oriented towards our final placement. At last I can say that SIP is a better way to know yourself as well as the corporate

etiquettes.

There is a big difference between class room learning & practical learning

During SIP we have chance to apply our theoretical knowledge in practical field.

Learn to know corporate environment

Increase knowledge about recent market scenario

Got knowledge about finance sector.

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SUGGESTIONS

The people have proposed a number of recommendations to improve the product ofIndiaInfoline limited. Though the present product caters to the interests of its customers to a certain

extents, it could attract more if the proposed suggestions are taken into account.

Some of the most feasible suggestions are given below:

1) The brokerage charges should be made at par with other competitors.

2) The documentation process should be made a bit easy, so that the account can be opened

without much difficulty.

3) The working of back office is very slow, due to which account opening time takes too

much time, This service should be made fast.

4) The company should make their approach more efficient. the executives should

be trained very well for at least a week and in the beginning, before

Independently going to any customer the executives should go with their team leaders.

This could not be give effective advertisement in print & electronic media. So general public

dont involve in this company because they dont know about company.

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amitesh final report (inc alwar)

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