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© UPU 2012 – Tous droits réservés© UPU 2012 – All rights reserved© UPU 2013 – All rights reserved
Regional Development Plan (RDP) for Africa
Methodological approach
Abdel Ilah Bousseta – Director of Development Cooperation
(Arusha, 21 and 22 February 2013)
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Day 1Presentation 1
RDP 2013–2016 AFRICA ARUSHA 21–22 FEB 2013
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Plan
1 Reminder of process2 Regional tables3 Data on areas covered by level-one
priorities4 Expected results5 Funding and level-three priorities
RDP 2013–2016 AFRICA ARUSHA 21–22 FEB 2013
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Doha Postal Strategy (DPS)
Table of regional priorities
Regionalization
RDP process
ResolutionC 63/2012
Reminder of process
Development of RDP
Step 1
Validation/ communication
of RDP
Formulation of projects
Implementation of projects Reports Evaluation/
review
Step 3 Step 4 Step 6Step 5Step 2
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Regional development plans (RDPs)
Integrated postal reform and development plans (IPDPs)
Key regional projects (KRPs)
Multi-year integrated projects (MIPs)
Trainpost
Quality of Service Fund (QSF)
Emergency and Solidarity Fund (ESF)
UPU presence in the field
Reporting and evaluation system (RES)
Country
IPDP
QSF projects
ESF
KRP
RDP
MIP
Presence in the field
RES
TRAINPOST
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201123.06.2011
Implementation of RDPs and key projects (2013‒2016)Implementation of RDPs and key projects (2013‒2016)
13.10.201111.11.201124.10.2011
5 CA/POC April 2013:RDP APPROVAL, LAUNCH OFKEY PROJECTS
401.12.2012-26.03.2013:
RDP FORMULATION OF KEY PROJECTS
3 CA/POC February 2012:
FINAL APPROVAL OF REGIONAL TABLES
2 2011 CA:
FINAL APPROVAL OF REGIONAL TABLES1 ROUND TABLES:
CREATION OF REGIONAL TABLES
2013
2012
Timeline for implementing the RDP
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Key projects
Funding through development cooperation
resources(70% or more, mainly from
UPU budget)
Projects of limited scope
Funding through DCDEV and other sources
(up to 30%)
Projects included in the RDP but funded through
resources other than those earmarked for
cooperation(100% external funding)
Regional priorities defined by countries on three levels
RDP 2013–2016 AFRICA ARUSHA 21–22 FEB 2013
© UPU 2012 – Tous droits réservésRDP 2013-2016 AFRICA ARUSHA 21-22 FEV 2013
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Doha Postal Strategy 2013–2016Goal 1 Goal 2 Goal 3 Goal 4
Improve the interoperability of the international postal networks
Provide technical knowledge and expertise related to the postal sector
Promote innovative products and services (developing the 3-D network)
Foster sustainable development of the postal sector
Programmes Programmes Programmes Programmes
1.1 Enhance quality of service, reliability and efficiency
of the postal networks
2.1 Increase awareness of the role of the postal sector
3.1 Modernize and diversify postal products and services
4.1 Improve remuneration systems between designated postal operators
1.2 Increase postal integrity and security and facilitate customs processes
2.2 Strengthen members’ capacity to implement
and manage their universal service
3.2 Stimulate market growth through the use of new technologies
4.2 Strengthen the UPU's capacity to respond appropriately to changing needs in the market
1.3 Develop adequate standards and regulations
2.3 Provide market and sectoral research in response to customer and stakeholder needs
3.3 Facilitate international e-commerce
4.3 Stimulate the inclusion of all segments of the population through greater and/or targeted access to postal services
1.4 Stimulate the use of information and communication technologies to improve access and performance
2.4 Develop statistical and analytical/cost accounting procedures
3.4 Continue development of postal networks along three dimensions
4.4 Promote environmental awareness and social responsibility
1.5 Promote addressing in national postal systems
2.5 Provide information and expertise to foster cooperation among stakeholders
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African regional table
Goal 1
Improve the interoperability of the
international postal networks
Goal 2
Provide technical knowledge and
expertise relating to the postal
sector
Goal 3
Promote innovative products and
services (develop the 3-D network)
Goal 4
Foster sustainable development of
the postal sector
P1.1Improve the quality of service of international and domestic mail – Promote the use of the QSF
P2.2Train managers in statistics and postal market research to meet customer needs
P2.4Continue the development and modernization of electronic money transfers
P2.5Raise awareness of sustainable development and social responsibility through suitable strategies and activities
P2.1Achieve the universal quality of service standard (J+5 for 80% of mail) – Increase the use of UPU monitoring tools and of the Global Monitoring System
P2.3Develop economic models for determining costs and setting prices
P1.2Stimulate growth of designated postal operators by developing e-commerce, and parcel and small packet services
P2.6Establish systems of good governance, and ensure cost and price transparency as well as quality of service
P3.1Improve postal security and eliminate the possibility of using the postal network to send dangerous goods
P3.3Publicize postal activities to promote new services
P3.6Continue the development of postal networks along three dimensions, to diversify products and services
P3.9Promote social dialogue and ensure sustainable development on an international scale
P3.2Promote addressing systems and the use of postcodes
P3.4Promote cooperation among designated postal operators
P3.7Advocate state guarantees and public funding for the development of postal infrastructure
P3.5Develop appropriate strategies to strengthen staff skills
P3.8Develop financial inclusion across the postal financial services
Level I: Key projects (funding through cooperation resources and other sources)
Level II: Projects of limited scope (funding through cooperation resources and other sources)Level III: Projects included in the RDP but funded through resources other than those earmarked for cooperation
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Presentation 2 – Introduction to workshop 1
RDP 2013–2016 AFRICA ARUSHA 21–22 FEB 2013
Day 1
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P1 Level-one priority
P1.1 Improve the quality of service of international and domestic mail – Promote the use of the QSF
Key projects P1.1
Component 1
Component 2
Component 3
Component 4
P2 Level-two priorities
P2.1 Achieve universal quality of service standard (J+5 for 80% of mail) –
Increase the use of UPU monitoring tools and of GMS
P3 Level-three priorities
P3.1 Improve postal security and eliminate the possibility of using the postal network to
send dangerous goods
Transforming the table into projects
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Letter-post service quality
RDP 2013–2016 AFRICA ARUSHA 21–22 FEB 2013
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Evolution of QS 2009–2011
Delivery time 2009 2010 2011
% J+5 38.80% 31.80% 28.10%
Delivery time 2009 2010 2011
% J+5 35.00% 32.30% 44.00%
Delivery time 2009 2010 2011
% J+5 57.30% 68.30% 70.60%
Delivery time 2009 2010 2011
% J+5 49.50% 40.70% 39.50%
Delivery time 2009 2010 2011
% J+5 45.20% 46.70% 33.30%
Delivery time 2009 2010 2011
% J+5 37.60% 29.90% 22.90%
French-speaking Africa to industrialized countries
Industrialized countries to English-speaking AfricaIndustrialized countries to French-speaking Africa
Between French-speaking African countries
English-speaking Africa to industrialized countries
Between English-speaking African countries
Source: DOT/Letter Post
RDP 2013–2016 AFRICA ARUSHA 21–22 FEB 2013
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2007 2008 2009 2010 2011
Number 2,323 2,393 2,690 2,862 2,859
Percentage 22.96% 21.99% 28.26% 30.73% 32.13%
Number of permanent post offices linked to an electronic network
Estimate based on figures provided by countries that replied to IB questionnaires over at least 4 years (18 countries)
Post offices connected to an elecronic network in Africa
Member Telematics
Cooperative
Member EMS
Rugby user
IPS user
IFS user
QS continuous
testing
GMS
Number 32 38 36 39 19 31 17
% 71.1% 84.4% 80.0% 86.7% 42.2% 68.9% 37.8%
Countries using PTC solutions
Countries using PTC solutions
Post offices and electronic solutions
RDP 2013–2016 AFRICA ARUSHA 21–22 FEB 2013
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Postal parcels and e-commerce
RDP 2013–2016 AFRICA ARUSHA 21–22 FEB 2013
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Ordinary postal parcels(worldwide estimates, 2011)
Worldwide ordinary postal parcels have almost doubled since 1990
The international parcel-post service has seen a sharp rise
Base, 1990=100
1990–2000 2000–2011 2010–2011
Domestic service 3.9% 2.8% 2.1%
International service -2.8% 3.4% 3.5%
Average annual variation
19901991
19921993
19941995
19961997
19981999
20002001
20022003
20042005
20062007
20082009
20102011
0.0
20.0
40.0
60.0
80.0
100.0
120.0
140.0
160.0
180.0
200.0
Domestic service International service
RDP 2013–2016 AFRICA ARUSHA 21–22 FEB 2013
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Evolution of parcel-post traffic in Africa1980–2011
19801981
19821983
19841985
19861987
19881989
19901991
19921993
19941995
19961997
19981999
20002001
20022003
20042005
20062007
20082009
20102011
0
20
40
60
80
100
120
Service intérieurService international
Domestic service
International service
RDP 2013–2016 AFRICA ARUSHA 21–22 FEB 2013
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Ordinary postal parcels(worldwide estimates, 2011)
Total traffic: 6,402 million items2010–2011: +2.1%
6,344 million items (99.1% of total traffic)
Domestic service
2010–2011: +2.1 %
58 million items (0.9% of total traffic)
International service
2010–2011: +3.5%
RDP 2013–2016 AFRICA ARUSHA 21–22 FEB 2013
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Parcel post, domestic service(estimates by region, 2011)
Growth in 45.3% of countries of world (50.3% in 2010)
Variation 2010–2011
% of countries experiencing growth
Africa -7.5% 58.6%
Latin America and Caribbean 21.7% 28.0%
Asia-Pacific 3.8% 55.6%
Europe and CIS 0.3% 37.9%
Arab countries 2.1% 46.7%
Industrialized countries 1.8% 44.4%
Africa 4 million (0.1%)
Latin America and Caribbean 78 million (1.2%)Asia-Pacific 341 million (5.4%)
Europe and CIS 93 million (1.5%)
Arab countries 0.9 million (0.01%)
Industrialized countries 5,827 million (91.9%)
RDP 2013–2016 AFRICA ARUSHA 21–22 FEB 2013
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Growth in 51.7% of countries of world (60.3% in 2010)
Variation 2010–2011
% of countries experiencing growth
Africa 3.9% 35.7%
Latin America and Caribbean 0.5% 61.0%
Asia-Pacific 3.7% 45.7%
Europe and CIS 10.0% 72.4%
Arab countries 4.2% 28.6%
Industrialized countries 3.2% 64.1%
Africa 0.4 mil-
lion (0.7%)
Latin America and Car-ibbean 0.6 mil-
lion (1.0%)
Asia-Pacific 5 million (8.2%)
Europe and CIS 2 million (3.4%)
Arab countries 0.5 million (0.8%)
Industrialized countries 50 million (85.9%)
UPU, Berne, September 2012
Parcel post, international service (estimates by region, 2011)
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131.15.5
6115.9
3.8
196.2
90.8
World average in 2011: 909
RDP 2013–2016 AFRICA ARUSHA 21–22 FEB 2013
Number of postal parcels posted per 1,000 inhabitants, 2011
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UPU e-commerce framework
.post
Import PostExport PostShipper/e-shop Customer
UPU
Trustedwebsite
Global .post Certificate
E-commerce paymentCOMPAS & clearing system
global track & trace
Prepare payment order
Customs Declaration SystemPostal Export Guide
Confirm payment
Bu
y
Off
er
Follow shipment/payment
Lodge declaration
su
bm
it d
ecla
rati
on
Transport goods
Identify/sign Identify/sign
secu
rity in
fo
Trigger paymentTrigger export
respond
POST*CODECheck address
RDP 2013–2016 AFRICA ARUSHA 21–22 FEB 2013
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KPIs performance expected
Global Africa
Delivery on time 95% 88.75 69.84%
Transmission on time 98% 94.41 70.95%
Inbound scanning 98% 97.12 91.81%
Delivery scanning 98% 97.95 85.43%
Customer service response on time98% 98.04 91.31%
Quality of service - African countries' achievements in December 2012
Number of countries
African EMS members 40
Users exchanging EDI 38
Users of Rugby 36
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Dec-11
Jan-12
Feb-12
Mar-12
Apr-12
May-12
Jun-12
Jul-12
Aug-12
Sep-12
Oct-12
Nov-12
Dec-12
50%
55%
60%
65%
70%
75%
80%
85%
90%
95%
100%
Africa region
EMS Coop - Delivery on-time EMS Coop - Transmission on-time EMS Coop - Inbound scanning
EMS Coop - Delivery scanning EMS Coop - Customer service response on-time
EMS - Quality of service trend 2012
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Outcomes expected
Key strategic projects (Level-one priorities)
Regional projects (Level-two priorities)
Workshops 1 and 2
RDP 2013–2016 AFRICA ARUSHA 21–22 FEB 2013
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Plenary introduction to discussions on:- Financing- Level-three priorities
RDP 2013–2016 AFRICA ARUSHA 21–22 FEB 2013
Day 2
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Main sources of project funding
Union budget (cooperation and other programme and unit sources)
Special Fund
QSF
National contributions
Contributions from partners
Funding
RDP 2013–2016 AFRICA ARUSHA 21–22 FEB 2013
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Estimate of UPU budget resources – Allocation for 2013–2016 (CHF)
RDP programming and deployment process
Unité totaleAmount % Amount % Amount %
Africa 3,043,000 38.5% 1,500,000 49.3% 1,466,000 48.2% 77,000 2.5%America/ Caribbean 1,300,000 16.4% 50,000 3.9% 1,217,000 93.6% 33,000 2.5%Arab countries 1,051,000 13.3% 300,000 28.5% 725,000 69.0% 26,000 2.5%Asia-Pacific 1,817,000 23.0% 650,000 35.8% 1,121,000 61.7% 46,000 2.5%Europe/CIS 708,000 8.9% 0 0.0% 690,000 97.5% 18,000 2.5%Total 7,912,000 100.0% 2,500,000 7,712,000 200,000
Region National projects P1/P2 projects P3 projectsBudget allocated
% of the budget
RDP 2013–2016 AFRICA ARUSHA 21–22 FEB 2013
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QSF resources available at 31.12.2012 (USD)
RDP 2013–2016 AFRICA ARUSHA 21–22 FEB 2013
1 QSF funds available to African countries at 31 December 2012 total over 8,000,000 USD
2 Three countries hold over 50% of the funds
3 Fifteen countries hold over 80% of the funds
4 Nineteen countries hold more than 100,000 USD
RDP programming and deployment process
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Level-3 projects
RDP 2013–2016 AFRICA ARUSHA 21–22 FEB 2013
Project owner The project needs to be "owned" by a specific structure:
– IB
– PAPU
– RUs
– Other shareholders
Project document Existence of a bankable project file (IB can help)
Funding An organization willing to fund
Requirements
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Outcomes expected
Funding
Projects (level-three priorities)
Plenary (funding and level-three priorities)
RDP 2013–2016 AFRICA ARUSHA 21–22 FEB 2013
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Bringing electricity to post offices
RDP 2013–2016 AFRICA ARUSHA 21–22 FEB 2013
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Populations’ access to electricity
Electricity consumption per inhabitant (kWh)
RDP 2013–2016 AFRICA ARUSHA 21–22 FEB 2013
2006 2007 2008 2009 20100
500
1000
1500
2000
2500
3000
3500
Sub-Saharan Africa (all income levels)Least developed countries (UN classification)World
Sub-Saharan Africa (all income
levels)
Least developed countries (UN classification)
World0
10
20
30
40
50
60
70
80
2009
2009
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Results of survey on electrification of post offices
RDP 2013–2016 AFRICA ARUSHA 21–22 FEB 2013
Countries where all post offices have electricity
Countries where some post offices have no electricity
Number of countries 14 19
Availability of electricity in post offices – Global situation
Countries where all offices have electricity
43%Countries where some offices
have no electricity 57%
Availability of electricity in post offices – Global situation
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Post offices with electricity
Post offices without electricity
Total number of post offices
Number of post offices
4,044 1,001 5,045
80%
20%
% of post offices with or without electricity
% de bureaux de poste avec électricité % de bureaux de poste sans électricité % of offices with electricity % of offices without electricity
Results of survey on electrification of post offices
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Availability of electricity in countries with non-electrified offices – Global situation
Countries where over 50% of offices have no electricity
Countries where number of offices without electricity > 15% and ≤ 50%
Countries where number of offices without electricity ≤ 15%
Number of countries 8 6 6
Results of survey on electrification of post offices
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