1 cqc – the next phase alan rosenbach special policy lead

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CQC – the next phase

Alan Rosenbach

Special Policy Lead

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We have listened and learned

There have been significant and rapid changes in the economy, government policy, and technology and society is changing

We’ve spent 6 months engaging with our staff, the public, providers, and stakeholders

Why we’re reviewing our strategy

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Our proposed purpose, role and the changes we need to make

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Regulating and monitoring services

Listening to people and putting them at the centre of our work

Acting quickly when standards aren’t being met

Drawing on our information and unique insight to provide an authoritative voice on the state of care

Working with strategic partners across the system

Our purpose

To drive improvements in the quality of care by:

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We do this to encourage:

The improvement of health and social care services

Ensuring services focus on people who use services

And that resources are used effectively and efficiently

Our role

To regulate health and adult social care providers to “protect and promote the health, safety and welfare of people who use health and social care services.”

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Our national standards are about people’s experiences not about systems and processes

Our inspections focus on talking to people and observing care

Members of the public often take part in our inspections

We value people’s views and experiences

We listen to local and national statutory and voluntary groups

We publish clear, transparent, timely information

The public influence what we do and how we do it

People are at the centre of what we do

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Make greater use of information and evidence to achieve the greatest impact

Strengthen how we work with strategic partners

Continue to build better relationships with the public

Build our relationships with organisations providing care

Strengthen the delivery of our unique responsibilities on mental health and mental capacity

Continue our drive to become a high performing organisation

The changes we need to make

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The changes we need to make

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Tailor the way we regulate - move towards regulating different types of organisations in different ways

Develop our current inspection programme

Develop ways of detecting the effect cultures and behaviours have on the quality of care

Continue to strengthen people’s human rights and their rights to equality throughout our work

Apply this approach to our responsibilities under the Mental Health Act and Mental Capacity Act

Make greater use of information and evidence to achieve the greatest impact

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We will remain independent in deciding when and how we regulate and in the judgements we make. However, we will:

Develop interdependent relationships with national strategic partners

Build constructive relationships with a range of other organisations

Work closely with them to achieve our common purpose of driving improvements to the quality of care

Strengthen how we work with strategic partners

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Make the most of the opportunity offered by HealthWatch

Encourage more people to report poor or good care

Do more to raise awareness and understanding of what we do

Do more to make our role in handling complaints clear

Continue to develop how we involve a wide range of people in our work

Continue to build better relationships with the public

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Support people’s choice of care service by improving our inspection reports

Make sure providers know what good looks like and what is unacceptable

Draw on our unique sources of information, and those of others, to become a more respected and confident voice on the national state of care

Continue to build better relationships with the public

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We need an agreed and consistent approach to our relationship with providers. We will:

Further build respect and credibility with providers

Continue to deliver professional registration services

Be consistent in how we apply the regulations and make our regulatory judgements

Make sure providers

Take action when appropriate

Continue to invest in training our inspectors

Build better relationships with organisations providing care

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Continue to protect the rights of people under the Mental Health Act and Mental Capacity Act Deprivation of Liberty Safeguards applies to

Evaluate our main activities and reviewing the way we meet our responsibilities

Consider the best methods for improving how we monitor DoLs as part of our mainstream work

Strengthen delivery of our responsibilities on mental health and mental capacity

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Continue our drive to become a high performing organisation

Build on the foundation of the last three years to become a better performing organisation:

Be flexible and adaptable

Being a dynamic organisation

Building a motivated, skilled and effective workforce

Measuring success

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A health and social care sector where

More people receive better care

More services provide care that meets national standards of quality and safety

Services that don’t meet national standards improve quickly

Services that don’t improve close

Our vision of success

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Online at: www.cqc.org.uk/thenextphase

By email to: cqcthenextphase@cqc.org.uk

By post to: CQC The Next Phase, CQC National Customer Service Centre, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA

Our consultation runs until 6 December – send us your views

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Alan.rosenbach@cqc.org.uk

Questions for today