1 ergeg customer focus group workshop october 11, 2005, helsinki cedec gert de block secretary...
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1
ERGEGCustomer Focus Group
Workshop October 11, 2005, Helsinki
CEDECGert De Block
Secretary General
ERGEG CFG 11/10/2005 - CEDEC 2
OVERVIEW
1. Influence of market structure2. Conditions for switching3. General problems related to switching4. Particularities for local Distribution System
Operators (DSOs)5. Customer switching - Case of Belgium 6. Customer protection7. Conclusions
ERGEG CFG 11/10/2005 - CEDEC 3
1. Influence of market structure
• Final date for complete market opening fixed and approaching, but still wide variety in eligibility
• Nationally chosen market model determines processes to be supported
• Essential role for distribution system operators controlling customer and metering data
• Dominance of historic market player(s) and degree of unbundling determines urgency of need for performant switching mechanism
• Role and impact of regulators varies
ERGEG CFG 11/10/2005 - CEDEC 4
2. Conditions for switching
• Energy market is functioning :
(1) Only a market - with benefits for all customers in terms of price & service quality - if there is real competition
between suppliers : considerable number of players on national markets - but historical player(s) still dominant between producers : still limited number of players – virtual monopoly behaviour on regional / national markets
(2) Only a market – with non-discriminatory access to grids – if grid companies and their personnel and IT-systems behave neutrally
ERGEG CFG 11/10/2005 - CEDEC 5
2. Conditions for switching
• Customers are eligible
• Change of supplier process supported by effective and efficient data exchange mechanisms between DSO and all market parties Need for :
- clear rules of the game agreed between parties- use of a same language- use of a safe medium- involvement of all market parties- exchange within reasonable timeframe- efficient information technology
ERGEG CFG 11/10/2005 - CEDEC 6
3. General problems related to switching
• Diverse legislation different market models diverse technical rules even if EDIEL (common structures & codes) : diverse processes
• Risk of market data pollution Need for DSO to clean customer data before start-up of data clearing between market parties
• Location of customer data clearing : in each DSO or DSO-group or single national platform ?
• “Switch management” still to be developped after official market opening …
ERGEG CFG 11/10/2005 - CEDEC 7
4. Particularities for local DSOs
• Unbundling leads to relative growth of fixed costs
• New regulatory environment leads to higher complexity Problem of scale for smaller DSO
• New needs in field of IT (switching) High cost in terms of investments and human resources (development of internal know how + external consultants) Problem of scale for smaller DSO with limited human resources capacities and financial constraints
• Risk of concentration between national / european players dominating lobbying power ? role of the regulators ?
ERGEG CFG 11/10/2005 - CEDEC 8
5. Customer switching - Case of Belgium • Regions responsable for legislation on distribution
(minor) differences between regions in market structure and technical rules
• Municipal distribution companies have completely unbundled seperate companies for DSO and supply complete separation of personnel and IT-systems (for some distribution companies)
• Pro-active development of a common EDI platform (“Publiclear”) for 5 DSOs (20% of regional market) in Flanders fully operational on date of full market opening (1/7/2003)
• Other EDI-platforms of DSOs : “Indexis” (for mixed distribution companies in 80% of market); “Walclear” for 5 DSOs in Wallonia (20% of regional market) – Performance to be upgraded
ERGEG CFG 11/10/2005 - CEDEC 9
5. Case of Belgium – Current status
• EDI platforms with inspiration from Scandinavian market Exchange of data in EDIEL (for electricity and gas)
• Message structure (UMIG = Utility Market Implementation Guide) inspired on international handbook for EDIEL
• Legislation + regulatory framework + technical codes processes translation into messages UMIG
• Several UMIG-versions already implemented : UMIG 1.0 (1/1/2003) … UMIG 3.5 (1/7/2006)
ERGEG CFG 11/10/2005 - CEDEC 10
5. Case of Belgium – Current status
• UMIX structure : formal cooperation between all parties involved
• EDI platforms should perform following tasks :- management of access register (EAN-codes + data on
supplier & network user + technical characteristics)- SLP for non-AMR customers - allocation + reconciliation
• Medium to communicate :- VAN (high cost !) and FTP : between larger market parties - e-mail : for smaller players- web portal of DSO : for smaller parties (only limited number of
processes – only if no EDIEL infrastructure available)
ERGEG CFG 11/10/2005 - CEDEC 11
5. Case of Belgium – Problems to be solved
• 3 regions 3 non-identical technical codes processes not 100% compatible
• 3 regions different market opening date implementation of UMIG not synchronized yet
• Some players refuse use of EDIEL (TSOs)• Initial UMIG-versions : too much room for interpretation / not all
scenarios defined / no rectification of processes manual interventions : expensive and laborintensive
• Risk of “Pollution” of access register : due to suppliers data & DSO systems
• SLP : sufficient number (4 E / 3G) ? lacking accuracy ?
ERGEG CFG 11/10/2005 - CEDEC 12
6. Customer protection
• Code of good conduct for suppliers
• Harmonisation of supply contract conditions and billing presentation (mainly for residential customers)
• Harmonisation of DSO contracts & regulations regarding connection to the grid
• Solutions for “dropped customers” ?
Prepayment meters High investments and operational costs
• PSOs imposed on DSO : supplier of last resort / social tariffs
ERGEG CFG 11/10/2005 - CEDEC 13
Conclusions
• Real competition between producers / suppliers is prerequisite, EDI platform can only contribute to smooth market functioning
• Development and operation of EDI platform is expensive
(investments / internal or external expertise / operational costs) cost of software (development)? cooperation between DSOs?
• Timely preparation within DSO and between all parties is crucial
• Different market models diverse technical rules “tailormade” processes problem for regionalisation of markets
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