1.1.3 organizational performance review

1.1.3 Organizational Performance

Review

John Facer, JoAnn Pfleegor, Faith D. Clark

MAY 10, 2010

INDUSTRIAL RAFT SYSTEM

ACCESSORY SYSTEMS

PACKAGED SYSTEM

MADE TO ORDER BUSINESSPROJECT SELL PARTS HOURS LOS $1,200,000 12,632 4000 LOS $ 617,000 3,639 1300 COM $ 392,314 4,482 1000 LOS $ 170,560 2,325 750 CCC $ 134,690 2,168 650 DEN $ 51,820 481 375RAFT $ 41,564 612 125

ORGANIZATIONAL PERFORMANCE CATEGORIES

CUSTOMER SATISFACTION EFFICIENCY CASH FLOW

VENDOR PERFORMANCE EMPLOYEE SATISFACTION

QUALITY

QUOTE TURN AROUND IN DAYS

FINAL INSPECTION FINDINGS

ON TIME DELIVERY

(CUSTOMER FEEDBACK)

EFFICIENCY METRICS

PROFIT PER HR =(SELL-MATERIAL COST-DIRECT LABOR COST)

PROJECT LABOR HOURS

PROBLEM LOG: PROBLEMS PER DEPARTMENTSALES PER EMPLOYEE

MANUFACTURING LEAD-TIMEQUOTE TURN AROUND IN DAYS

INVENTORY TURNS

PROFIT PER HR

SALES PER EMPLOYEE

MANUFACTURING LEAD-TIME

CASH FLOW METRICS

VENDOR PERFORMANCE METRICS

SATISFACTION WITH VENDORS

BOM TO RECEIPT OF MATERIALS LEAD-TIME

PROBLEM LOG

OSHA RECORDABLES

EMPLOYEE RETENTION

EMPLOYEE CERTIFICATION

DEVELOPMENT HOURS

EMPLOYEE SATISFACTION METRICS

QUALITY METRICS

PROBLEM LOG: DEFECTS BY DEPARTMENT

PROFIT PER HR

PPMO DEFECTS

OPPORTUNITIES IN MADE TO ORDER BUSINESS?

BOM ITEMS, DRAWINGS, QUOTE, COMPLEXITY OF SPECIFICATION

NUMBER OF PURCHASE ITEMS, RECEIVING ITEMS

CUTTING, WELDS, ASSEMBLY, PAINT, WIRING, TUBING, TAGGING, TESTING

SELL PRICE

PPM-OPPORTUNTY AS PPM-SELL10 DEFECTS

PROJECT SELL PPMSLOS $1,200,000 8.24 LOS $ 617,000 16.18LOS $ 170,560 58.63DEN $ 51,820 192.98RAFT $ 41,564 240.59

REVIEW PERFORMANCE EVERY PROJECT

PROBLEM LOG: PROBLEMS PER DEPARTMENTPROFIT PER HR

SATISFACTION WITH VENDORSMANUFACTURING LEAD-TIME

FINAL INSPECTION FINDINGSON TIME DELIVERY

QUARTERLY REVIEW

PPM DEFECTSOSHA RECORDABLES

EMPLOYEE CERTIFICATIONDEVELOPMENT HOURSINVENTORY TURNSSALES PER EMPLOYEE

TRENDS FOR STRATEGIC GOALS PLAN

EMPLOYEE RETENTIONBOM TO RECEIPT OF MATERIALS

LEAD-TIMEQUOTE TURN AROUND IN DAYSSATISFACTION WITH VENDORS

PROJECT REVIEW DATA QUARTERLY REVIEW DATA

OUTCOME OF THE PERFORMANCE REVIEW

LESS COSTBETTER QUALITY

FASTER TURNAROUND

HAPPY CUSTOMERS AND EMPLOYEES

THANK YOU

FAITH D. CLARK, PRESIDENTfdclark@clarkts.com

CELL 570-279-2035MAIN 570-742-1819

www.clarkts.com

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