2011-06-14 freebalance grp shared services

Shared Services:We Can’t Get There from Here?

FMI June 14, 2011Edmonton

The reports of the death of IT Shared Services has been

greatly exaggerated

Or have they?

What have we learned?

Can we get there from here?

not a magic bullet

Oversold mythic benefits

Wait a second,

Surely you’re kidding

The consultant said…

1. Save Money

2. Economies of Scale

3. Transform Government

It’s common sense

value for money

incentives

Study

-25% -20% -15% -10% -5% 0%

Internal ClientSatisfactionProductivityIncreasePerformanceImprovementCost Reduction

“great idea, hard to do”

US LoB to the cloud?

Fighting shared services?

Data centre

Middle ware

Office apps

GRP

value

visibility

What Works on GRP

Similarity

standardization

23

23

“Business” Process

Current Situation

= one size?

complexity

Where Standardize?

Homogenize?

“best practice”

inefficiencies

diminishing returns

+

-

differences

Incomplete

budget financialmanagement

purchasing

humanresources

gaps

35

35

migration

your processes

standard processes

massive scale

from

40

40

to

41

peaks got higher

downtime more painful

Government Private Cloud?

Step back

20th Century Solutions to 21st Century Problem?

46

46

Achieve?

47

47

Trends?

Goal: Citizen engagement

Goal: Government as Platform

Goal: Fiscal Transparency

Goal: Performance

52

52

Trend: Cloud Computing

Trend: Web 2.0

55

55

Trend: Decentralization

56

56

Project Governance

structure

voice

v

Data centre

Middle ware

Office apps

GRP

private cloudlow hanging fruit

Data centre

Middle ware

Office apps

GRP

public cloudlow hanging fruit

Solution to GRP Shared Services?

65

65

GRP

66

66

1. Multiple Configurations

2. Compliant Configurations

3. Staged Migrationyour processes

compliant process

Version 7 section

• brief discussion

Software wasn’t designed for this

on premises

72

72

private sector

73

73

customized

74

74

Winning?

75

Solution in search

low hanging fruit

77

77

consider the cloud

78

78

except there’s this ‘act’

79

79

Tired Wired

Tired Wired

Architected for PurposeLegacy Enterprise

Vendor as AccountableVendor as Participant

FlexibleRigid

All ProcessesCommon Processes

Staged ComplianceCold Turkey Migration

Multiple Configurations1 Size Standardization

Advances the MissionSaves Money

We think we have something

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