2011 11-08 14.31 best practices in managing and monitoring mobile end user experience

Best Practices in Managing and Monitoring Mobile End User Experience

November 8, 2011

1. Background2. Challenges 3. Approaches/Solutions to Mobile Monitoring4. Case Studies5. Q&A

Agenda

BACKGROUND

Housekeeping

• Presentation will last 30 minutes• Submit questions via the chat window• Slides will be made available tomorrow

Featured Speakers

Dan JuengstVP, Solutions EngineeringCorrelsense

THE MOBILE WEB TODAY…

116 million Americans consume mobile media

-August 2011

Mobile devices now represent 7% of all web traffic

-

Source: comScore

Mobile retail traffic to double this holiday season

- Source: IBM

74% of users will bounce after waiting 5 seconds for a mobile site to load

Hundreds of Android devices with different revisions

Is everyone getting the same web experience?

BEST PRACTICES IN MOBILE PERFORMANCE MONITORING

1. Be Strategic

Tie your mobile

strategy to biz

goals with

measureable SLAs

2. Be Mobile-ready

• Build for the mobile web

• Fast load times

• Simple navigation

• Content should fit on screen

• Consistent experience across

devices/platforms

• Collect feedback and use analytics

3. Be Open

Keep biz stakeholders in the loop and ensure SLA data is accessible

4. Be Paranoid

Datacenter

WEB

MQ/ESB

DCOM

CORBA

SERVER

APP SVR

PROXY

LDAP

WebServices

Watch Every Transaction for Every User

Total End-User Response TimeBrowser Rendering Time

Track Key User Experience Metrics

Rend

erin

g

Mobile Real User Monitoring

Datacenter TimeNetwork Latency

Mobile

And See Every Hop of the Transaction

Proxy ServerWeb Server

App ServerData Warehouse Gateway

Mainframe

Rend

erin

g

Dynamic Transaction Path Detection

Database

Mobile

One-Click Problem Isolation

5. Be Smart - Understand what is happening across the Space-Time continuum

Look Across Time

Look Across Space

Boston Seems to Be Fine

Houston Has A Problem

6. Be LazySet SLAs and get an SMS on your couch when there is a problem

Enforce SLAs on End-User Experience

Application End-User SLAs

To Summarize

• Can’t understand mobile performance without monitoring the experience of real users– Be ready

– Be mobile

– Be open

– Be paranoid

– Be smart

– Be lazy

Case Study: Major Consumer Electronics Company

SettingAdopting Mobile Technologies for Improved Employee ProductivityDesigned and built SmartPhone applications for “Mobile Workforce”

CRMOrder Entry

Multiple Client Types Windows Mobile

Challenge Users complaining about application performanceNo visibility into Mobile Appication TransactionsHuge Headache for CIO

Solution Deployed SharePath with Mobile Open API Collector imbedded within SmartPhone AppsDefined SLAs and were alerted upon violationsUsed SharePath to track Mobile Transactions and identify bottlenecksRe-architected applications for better performance

How We Do It

WEB SVR(.Net)

MQ/ESB(Native)

SERVER

APP SVR(Java)

PROXY SVR(C++)

LDAP

WebServices

SharePathCollector

SharePathBackEndServer

SharePathMobile PageTracker

SharePathMobile App CollectorOpen API

Questions

Get your free copy SharePath RUM today!

More information:

info@correlsense.com

www.correlsense.com/demo

www.real-user-monitoring.com