2013 lead conflict management_lcp track
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Conflict management
Sophie
LCP LIVE SHOW
₲ 4 LCPs will be asked to present a topic “ Why I am the master of conflict management” Please based on your color/strength to elaborate
YELLOW GREEN RED BLUE
3 mins
₲ How do you feel while you are challenged by other people?
₲ What first reaction do you think of?
₲ If you can do it again, how will you
improve?
₲ What do you think the lecturer’s response to the conflict?
₲ Based on your understanding of the color, how will you feedback the lecturer to improve?
What is conflict/ conflict management
• Conflict may be defined as a struggle or contest between people with opposing needs, ideas, beliefs, values, or goals.
How do people response to conflict
Preferred Behavior
How to learn conflict management
Self-awareness about conflict
modes
Conflict communication
skill
Structure for management
of conflict
Conflict resolution
It’s time for you to explore more about conflict modes₲ First Round Everyone will have one exam paper You need to fill in the blank part ₲ Reveal the answer ₲ Second Round Match the right color to the right place
10 mins
Test Answer
First part: DirectnessOpennessSecond part:AvoidingCompromisingGiving-inDominatingAttacking
Conflict modes introduction
Dominating
Avoiding
Giving-in
Attacking
Compromising
₲ PRISM combinations: High Red, Green-Red, Gold-Red
₲ High Directness and Low Openness₲ Being unbending and closed to any ideas,
but their own₲ Become loud and abrasive₲ Decide even quicker and with
less emphasis on people.₲ “It’s my way or the highway!”
Dominating
₲ PRISM combinations: High Gold, Red-Gold, Blue Gold
₲ Low Directness and Low Openness₲ Take the form of sidestepping an issue
postponing an issue until a better time₲ Won’t talk about it and no one
knows why₲ “ Let’s not make a big deal out of this!”
Avoiding
₲ PRISM combinations: High Blue, Green-Blue, Gold-Blue
₲ Low Directness and High Openness₲ Self-sacrifice mode₲ Inflexible by claiming that everything is OK
when it obviously is not₲ Say agreeable words, but the body language
does not match the words₲ “OK, whatever you say. We’ll do it your way!”
Giving-in
• PRISM combinations: High Green, Red-Green, Blue-Green
• High Directness and High Openness• Emotionally unrestrained and assertive• Expend their anger quickly and later
feel badly about having hurt others’ feelings.• “Let’s do it our way! This is what I prefer…”
Attacking
• PRISM combinations: Blue-Red, Gold-Green, Green-Gold, Red-Blue
• Between Dominating and Giving-in• Find mutually acceptable solution that
partially satisfies all parties.• Exchanging concessions, Seeking a quick
middle-ground position• “OK, I’ll meet you half way!”
Compromising
When you are facing some conflicts, what conflict mode you tend to react first?Prioritize
three conflict modes by your own color
Dominating
Avoiding
Giving-in
Attacking
Compromising
Understand your and others’behavior pattern
Case Study
Case study Questions
There will be total 2 rounds (each round 15 mins)₲ First round 5 mins
Reflect the conflict modes and reality from the two perspectives₲ Second round 10 mins LCP need to find a pair and share his/her
conflict experiences Follow the steps to decide what conflict mode and resolution he/she should use or improve
₲ Am I in conflict?₲ With whom am I in conflict?₲ Why am I motivated to
resolve the conflict?₲ What conflict mode am I
going to use to manage this conflict?
₲What is the nature of the conflict, that is, what is the conflict about?
₲ What might motivate the other person involved to resolve the conflict?
₲ What conflict modes is the other person using, or likely to use?
₲ How might I intervene to resolve/manage the conflict?
Four Step Approach To Dealing With Conflict₲ Pause – before reacting₲ Think outcome – what do you need? What does other person want?₲ Think other person – what approach will get the best from them?
How might they feel about this, and what’s their view here?₲ Act – with fairness, objectivity, maturity, and with an eye to outcome
Create your conflict management plan
₲ First, write down what physiological responses you have when you know you are in conflict (e.g., my palms are sweaty, my heart is racing)
₲ Second, write down what thoughts you typically have when in a conflict (e.g., .I really want to hurt him; I want to get away from her)
₲ Finally, list steps you can follow to help you manage your thoughts and emotions in a productive way to manage/solve your conflict (e.g., 1. I will take a deep breath and try not to run away at first)
How to learn conflict management
Self-awareness about conflict
modes
Conflict communication
skill
Structure for management
of conflict
Conflict resolution
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