4-part leadership series: excelling in your role as a ......1. what was something new that you...

4-Part Leadership Series: Excelling in Your Role as a

Health Center Leader

Session 3: Leading Curiosity, Creativity and InnovationLive Session:

September 24, 2020

@NACHC

America’s Voice for Community Health Care

The National Association of Community Health Centers (NACHC) was founded in 1971 to promote efficient, high quality, comprehensive health care that is accessible, culturally and linguistically competent, community directed, and patient centered for all.

THE NACHCMISSION

Excelling in Your Role as a Health Center Leader

Being a Leader vs. Being a Boss• September 10, 2020 @ 2pm ET

Communicate Like a Leader• September 17, 2020 @ 2pm ET

Leading Curiosity, Creativity and Innovation

• September 24, 2020 @ 2pm ET

Applying Workplace Emotional Intelligence Tools

• October 1, 2020 @ 2pm ET

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Excelling in Your Role as a Health Center Leader: Leading Curiosity, Creativity and Innovation

Presented by: Ray SanteriniSkillPath Seminars

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Ways to lead that encourage curiosity,

creativity and innovation

How to move a team toward a

curiosity mindset

How to use rapid ideation

Leading Curiosity, Creativity and Innovation

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Change Drivers

Competition

Retention Global Marketplace

Growth Economy

Costs Product/Service Life Cycles

Technology

Change

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What is a problem?

An opportunity to improve something (a thing, a process, etc.) that could be better:

1. Fixing something that doesn’t work 2. Making something that works

(operational) even better (optimal)

“Don’t let the good get in the way of the better.”Jack Boland

Status Quo - Reactive

Innovative - Proactive

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The Curiosity Mindset

1. Sees the opportunity in change2. Solution (vs. problem) focused3. Seeks the possible (vs. the impossible)4. Willing to be in the question

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Tools to Develop a Curiosity Mindset

Ask good questions

Storytelling

“What if” perspective

Practice paying attention

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Tools to Develop a Curiosity Mindset

Ask good questions

Storytelling

“What if” perspective

Practice paying attention

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The Artof

Questioning

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The Art of Questioning

5Ws + H

Instead of: “We can’t…”,

ask: “How can we repair/improve…?”

“We’ll never be able to…”,

ask: “How will we enhance…?”

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Tools to Develop a Curiosity Mindset

Ask good questions

Storytelling/”What is it?”

“What if” perspective

Practice paying attention

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What is it?

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What is it?

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What is it?

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Tools to Develop a Curiosity Mindset

Ask good questions

Storytelling/”What is it?”

“What if” perspective

Practice paying attention

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EXERCISE

Based on a current challenge (“problem”) your team is facing, develop a “what if…?” question that would help stimulate innovative (”outside-the-box”) thinking.

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Tools to Develop a Curiosity Mindset

Ask good questions

Storytelling

“What if” perspective

Practice paying attention

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EXERCISE

Reflect on your team

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The Seeking System

Psychological safety Fail forward Trust

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EXERCISE

What specific actions can you take as a leader to build a culture of psychological safety, fail forward, and trust?

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Divergent Thinking

Brainstorming

Creative

No limits

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Divergent Thinking

Brainstorming

Creative

No limits

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Rapid Ideation

1. Share the context and details of the topic, such as audience, budget and timeline.

2. Give everyone time to write down as many ideas related to the topic as quickly as possible.

3. Spend time going through the ideas.

4. Refine ideas.

5. Repeat.

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1. Gap Analysis

Creating Potential SolutionsTwo Methods

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Gap AnalysisWe’ve identified where we want to be.

Ask:

“What should we…

▪ Keep/lose from our past, AND…

▪ CREATE in our present, to…

▪ Get to our future?”

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1. Gap Analysis

2. Mind Mapping

Creating Potential SolutionsTwo Methods

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Mind Mapping

Interrogate the process:

Ask:

▪ What…?

▪ How…?

▪ Who…?

▪ When…?

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Mind Mapping

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EXERCISE

Rapid Ideation: How can NACHC be more efficient and consistent with communication when operating in a virtual world?

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Ray Santerini

RSanterini@yahoo.com

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1. What was something NEW that you learned today?

2. What one thing was validated for you that you are already doing as a health center leader?

3. What is the one thing you are going to put into practice as a leader in your health center?

• Identify ways to lead that encourage curiosity, creativity and innovation

• Discuss how to develop a team towards a curiosity mindset

• Recognize how to lead the use of rapid ideation to encourage creativity and innovation

@NACHC

Share what you learned

Practice, practice, practice

Ask for feedback

Complete the session evaluation

Register for the remaining sessions

Extended Follow-Up

Next Steps:

@NACHCwww.nachc.org | 36

Register for remaining sessions:https://www.nachc.org/trainings-and-conferences/leadership-development/four-part-health-center-leadership-webinar-series/

NACHC courtesy follow-up: approximately 120 days after the eventEmail from trainings@nachc.org and/or cthomas@nachc.com

Contact information: Cindy ThomasDirector, Leadership Training, NACHCcthomas@nachc.com

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human

Services (HHS) as part of an award totaling $6,625,000 with 0% financed with non-governmental sources. The contents are those of

the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government.

@NACHC

ARE YOU LOOKING FOR RESOURCES?

Please visit our website www.healthcenterinfo.org

www.nachc.org | 37

Health Center Leadership Resources

• Leadership during crisis

• Resilient leadership• English & Spanish

• Core competencies

• Case studies

• E-learning modules

@NACHCwww.nachc.org | 38

End of Session 3✓ For being a leader in the health center

movement!

✓ For keeping our communities healthy!

✓ For serving on the front lines of COVID-19 response!

✓ For committing to personal/professional development to improve your own skills and the performance of your health center!

✓ For taking some time out of this crazy schedule we are living in to spend part of it with us for this leadership series!