5th me business & it resilience summit 2016 - building emergency capacity & resiliency for...

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Continuity and Resilience (CORE)

ISO 22301 BCM Consulting Firm

Presentations by speakers at the

5th Middle East Business & IT Resilience Summit

20 – 21 April 2016 – Palace Hotel DownTown Dubai

Our Contact Details:

INDIA UAE

Continuity and Resilience

Level 15,Eros Corporate Tower

Nehru Place ,New Delhi-110019

Tel: +91 11 41055534/ +91 11 41613033

Fax: ++91 11 41055535

Email: neha@continuityandresilience.com

Continuity and Resilience

P. O. Box 127557

Abu Dhabi, United Arab Emirates

Mobile:+971 50 8460530

Tel: +971 2 8152831

Fax: +971 2 8152888

Email: info@continuityandresilience.com

Please write to us if you would like to get in touch with the Speaker

Abdulrahman Y. Al Naser

Manager – Telecom Business Continuity & Crisis Management

Building Emergency Capacity &

Resiliency for the Telecom Industry

The 5th Middle East Business and IT Resilience Summit

21 April 2016, Dubai, UAE

Agenda

1. Who does what?

2. What is expected from TRA?

3. Is there a consistent approach to an

emergency assessment?

4. Is it Top–Down? or Bottom-Up?

5. How we made it?

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Building Emergency Capacity & Resiliency for the Telecom Industry

The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

INTRODUCTION

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Building Emergency Capacity & Resiliency for the Telecom Industry

The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

Vision

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Building Emergency Capacity & Resiliency for the Telecom Industry

The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

Acronyms Abbreviation Meaning

TRA Telecommunication Regulatory Authority.

NCTE National Committee for Telecom Emergency (in TRA).

Licensee The entity by which is allowed to carry out any of the

regulated telecom activities (Etisalat and du).

NCEMA National Emergency, Crisis & Disasters Management

Authority.

NEP-T National Emergency Plan for Telecom Sector (The plan).

BCIF Business Continuity Industry Forum in UAE Telecom

Sector.

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Building Emergency Capacity & Resiliency for the Telecom Industry

The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

• TRA has been established according to

the UAE Federal Law by Decree No. 3 of

2003 and its amendments (known as the

Telecom Law).

• TRA is responsible for the ICT sector

regulation in the UAE.

• The UAE Telecom Sector is one of the

most advanced telecom sectors in the world.

7 Building Emergency Capacity & Resiliency for the Telecom Industry

The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

TRA in brief..

COMMAND & CONTROL

FRAMEWORK.

1. Who does what?

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Building Emergency Capacity & Resiliency for the Telecom Industry

The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

…

The hierarchical framework for the

command and control

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Building Emergency Capacity & Resiliency for the Telecom Industry

The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

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Building Emergency Capacity & Resiliency for the Telecom Industry

The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

© http://www.huffingtonpost.com

The Concept 3x3

Source: NEP-T, 2nd issue, May 2015

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Building Emergency Capacity & Resiliency for the Telecom Industry

The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

TRA’S ROLES &

RESPONSIBILITIES.

2. What is expected from TRA?

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Building Emergency Capacity & Resiliency for the Telecom Industry

The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

TRA Emergency Management

Framework

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Source: NEP-T, 2nd issue, May 2015 Building Emergency Capacity & Resiliency for the Telecom Industry

The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

Roles and Responsibilities (1/2)

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Building Emergency Capacity & Resiliency for the Telecom Industry

The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

• Provides (on behalf of the telecom sector) information,

consultations and advices to the NCEMA.

• Coordinates the activities of the Licensees in

dealing with the emergency.

• Oversees the proper implementation of any

plans or actions mandated or decided by the

NCEMA to manage an emergency.

Roles and Responsibilities (2/2)

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Building Emergency Capacity & Resiliency for the Telecom Industry

The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

• Provides representatives for the NCEMA’s

emergency management once needed.

• Manages a forum for discussion and decision

making for the Telecoms Sector (BCIF).

ALERTS & TRIGGERS

3. Is there a consistent approach to the assessment of an

emergency?

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Building Emergency Capacity & Resiliency for the Telecom Industry

The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

Telecommunications alerts: Triggers

for Licensees

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Source: NEP-T, 2nd issue, May 2015 Building Emergency Capacity & Resiliency for the Telecom Industry

The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

ESCALATION

4. Is it Top – Down? or Bottom - up?

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Building Emergency Capacity & Resiliency for the Telecom Industry

The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

Escalation of a National Emergency

(1/2)

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Source: NEP-T, 2nd issue, May 2015 Building Emergency Capacity & Resiliency for the Telecom Industry

The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

Escalation of a National Emergency

(2/2)

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Source: NEP-T, 2nd issue, May 2015 Building Emergency Capacity & Resiliency for the Telecom Industry

The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

THE JOURNEY

5. How we made it?

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Building Emergency Capacity & Resiliency for the Telecom Industry

The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

2003 TRA Establishment Telecom Law Issued

2006 Telecom Services Providers Licensing Etisalat & du

2007 NCEMA Establishment NCTE Establishment

2009 Joint Exercise Participation H1N1 Pandemic involvement

2010 Business Continuity Directive (Directive# 5 2010)

Telecom Law Amendment Joint Exercise Participation

2011 Issuing the NEP-T (1st version) Joint Exercise Participation Auditing

2012 Capacity sharing MoU sign off Joint Exercise Participation Auditing

2013 Conducting the 1st Telecom Sector Exercise TTX

Joint Exercise Participation Auditing

2014 Conducting the 2nd Telecom Sector Exercise TTX

Joint Exercise Participation Auditing

2015 Conducting the 3rd Telecom Sector Exercise FTX

Joint Exercise Participation Issuing the 2nd version NEP-T

Auditing

The Journey

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Building Emergency Capacity & Resiliency for the Telecom Industry

The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

Building Capacity & Resiliency

Concept of Operations,

Common Language

Buying-in, Ultimate goal,

National Security

Laws, Regulations,

Licensing, Policies

Enablers

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Building Emergency Capacity & Resiliency for the Telecom Industry

The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

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Building Emergency Capacity & Resiliency for the Telecom Industry

The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

Services

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The Priorities

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Source: NEP-T, 2nd issue, May 2015 Building Emergency Capacity & Resiliency for the Telecom Industry

The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

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Integrated Emergency Management –

a joint activity

Building Emergency Capacity & Resiliency for the Telecom Industry

The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

The real engine Buying-In

• It makes almost everything possible

• People works from within

• Have the top management support

No more assumptions! Unified Language

• Less misunderstandings

• The Doctrine

• Common terminologies and understandings

Plan a test, Test the plan Exercise

• Talk the talk walk the walk

• Test small things before big things it builds confidence

Lessons Learnt and Recommendations

Building Emergency Capacity & Resiliency for the Telecom Industry

The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

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Thanks for listening…

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Continuity and Resilience (CORE)

ISO 22301 BCM Consulting Firm

Presentations by speakers at the

5th Middle East Business & IT Resilience Summit

20 – 21 April 2016 – Palace Hotel DownTown Dubai

Our Contact Details:

INDIA UAE

Continuity and Resilience

Level 15,Eros Corporate Tower

Nehru Place ,New Delhi-110019

Tel: +91 11 41055534/ +91 11 41613033

Fax: ++91 11 41055535

Email: neha@continuityandresilience.com

Continuity and Resilience

P. O. Box 127557

Abu Dhabi, United Arab Emirates

Mobile:+971 50 8460530

Tel: +971 2 8152831

Fax: +971 2 8152888

Email: info@continuityandresilience.com

Please write to us if you would like to get in touch with the Speaker