a business glossary
Post on 06-May-2015
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GGLLOOSSSSAARRYYBUSINESSa
“Accountants are the witch-doctorsof the modern world and
willing to turn their hands to any kind of magic.”
– Charles Eustace Harman
AccountantAccountant
“The world is moving so fast these days that the one who says it can’t
be done is generally interrupted by someone doing it.”
– Harry Emerson Fosdick
ActionAction
“Every advertisement should be thought of as a contribution to the
complex symbol which is the brand image.”
– David M. Ogilvy
AdvertisingAdvertising
“People are definitely a company’s greatest asset. It doesn’t make any difference whether the product is cars or cosmetics. A company is
only as good as the people it keeps.”
– Mary Kay Ash
AssetsAssets
“Nobody raises his reputation by lowering others”
– Anonymous
BackbitingBackbiting
“Accomplishing the impossible means only that the boss will add
it to your regular duties.”
– Doug Larson
BossBoss
“It is not best that we all should think alike, it is differences
of opinion that make horse races.”
– Mark Twain
BrainstormBrainstorm
“ We’re not in the business of keeping the media companies alive.
We’re in the business of connecting with consumers.”
– Trevor Edwards
BrandingBranding
“A budget tells us what we can’tafford, but it doesn’t keep us
from buying it.”
– William Feather
BudgetBudget
“Bureaucracy defends the status quo long past the time when the
status quo has lost its status.”
– Laurence J. Peter
BureaucracyBureaucracy
“Business is not financial science, it's about trading, buying and selling. It’s about creating a product or service so
good that people will pay for it.”
– Anita Roddick
BusinessBusiness
“It takes more than capital to swingbusiness. You’ve got to have the
A. I. D. degree to get by – AdvertisingInitiative, and Dynamics.”
– Isaac Asimov
CapitalCapital
“Capitalism is a system of competitive exploitation.”
– Dr. Tony Aidoo
CapitalismCapitalism
“When people keep telling you that you can’t do a thing, you kind of like to try it.”
– Margaret Chase Smith
ChallengeChallenge
We must always change, renew, rejuvenate ourselves;
otherwise, we harden.
– Goethe
ChangeChange
“Communication leads to community, that is, to understanding,
intimacy and mutual valuing.”
– Rollo May
CommunicationCommunication
“Competition brings out the best in products and the worst in people.”
– David Sarnoff
CompetitionCompetition
“The consumer isn’t a moron.She is your wife.”
– David Ogilvy
ConsumerConsumer
“What you do speaks so loudly that I cannot hear what you say.”
– Ralph Waldo Emerson
ControlControl
“People are going to want, and be able, to find out about the citizenship of a brand, whether it is doing the right things socially,
economically and environmentally.”
– Mike Clasper
CSRCSR
“A painter told me that nobody could draw a tree without in some
sort becoming a tree.”
– Ralph Waldo Emerson
CreativityCreativity
“Credit is a system whereby a person who can’t pay gets another person who can’t pay to guarantee that he can pay.”
– Charles Dickens
CreditCredit
“For an adequate formation of a culture, the involvement of the whole man is required, whereby he exercises his
creativity, intelligence, and knowledge of the world and of people.”
– Pope John Paul II
CultureCulture
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important
aspect of the customer experience a little bit better.”
– Jeff Bezos
CustomerCustomer
“Politeness and consideration for others is like investing pennies and
getting dollars back.’
– Thomas Sowell
Customer ServiceCustomer Service
“Bad debt is sacrificing your future dayneeds for your present day desires.”
– Suze Orman
DebtDebt
“You cannot build character and courage by taking away a man's
initiative and independence.”
– Abraham Lincoln
DelegationDelegation
“When you have disciplined people, you don’t need hierarchy. When you have disciplined
thought, you don’t need bureaucracy. When you have disciplined action, you
don’t need excessive control.”
– Jim Collins
DisciplineDiscipline
“We have become not a melting potbut a beautiful mosaic. Different people, different beliefs, different yearnings,different hopes, different dreams.”
– Jimmy Carter
DiversityDiversity
“Earnings can be pliable as putty when the a charlatan heads the
company reporting them.”
– Warren Buffet
EarningsEarnings
“Well, I won’t say I can or I can’t; but if I do, I do it before most people
get up in the morning.”
– Paul 'Bear' Bryant
EffectivenssEffectivenss
“Trifles make perfection, but perfection is no trifle.”
– Michelangelo
EfficiencyEfficiency
“Always treat your employees exactly as you want them to treat
your best customers.”
– Stephen Covey
EmployeesEmployees
“Ethics is knowing the difference between what you have a right to do and what is right to do.”
– Potter Stewart
EthicsEthics
“Only passions, great passions, can elevate the soul to great things.”
– Denis Diderot
ExecutionExecution
“Experience is the child of thought, and thought is the child of action.
We cannot learn men from books.”
– Benjamin Disreali
ExperienceExperience
“Get the facts, or the facts will get you. And when you get them, get them right,
or they will get you wrong.”
– Dr. Thomas Fuller
FactsFacts
“It sometimes seems to me that I have spent all my life trying to persuade
bankers to extend their loans.”
– Richard Branson
FinanceFinance
“I find hope in the darkest of days, and focus in the brightest. I do not judge
the universe.”
– Dalai Lama
FocusFocus
“It’s really hard to design products by focus groups. A lot of times,people don’t know
what they want until you show it to them.”
– Steve Jobs
ForecastForecast
“An executive knows something about everything, a technician knows everything
about something and the switchboard operator knows everything.”
– Harold Coffin
FrontlineFrontline
“Globalisation has gone wrong, as it has no rules. Multinationals are almost above the
law. They are so huge they are bigger than governments.”
– Dick Smith
GlobalisationGlobalisation
“Growth for the sake of growth is the ideology of the cancer cell.”
– Edward Abbey
GrowthGrowth
“Endeavours succeed or fail because of the people involved. Only by attracting the best
people will you accomplish great deeds.”
– Colin Powell
Human CapitalHuman Capital
“Be more splendid, more extraordinary. Use every moment to fill yourself up.”
– Oprah Winfrey
ImageImage
“There is a boundary to men’s passions when they act from feelings; but none when
they are under the influence of imagination.”
– Edmund Burke
ImaginationImagination
“He who every morning plans the transaction of the day and follows out that
plan, carries a thread that will guide him through the maze of the most busy life.”
– Victor Hugo
ImplementatonImplementaton
“The Internet is the heart of this new civilization, and telecommunications are
the nervous system, or circulatory system.”
– Carlos Slim Helu
InternetInternet
“Just as energy is the basis of life itself, and ideas the source of innovation, so is innovation the vital spark of all human change, improvement and progress.”
– Ted Levitt
InnovationInnovation
“He wants to get something for nothing. He does not wish to work. He doesn’t
even wish to have to think.”
– Jesse Livermore
InvestorInvestor
“I insist that we continually ask our staff for any suggestions they might have,
and I try my hand at their jobs.”
– Richard Branson
JobJob
“A person who graduated yesterday and stops studying
today is uneducated tomorrow.”
– Anonymous
Knowledge ManagementKnowledge Management
“Labour is prior to, and independent of, capital. Capital is only the fruit of labour, and
could never have existed if labour had not first existed. Labour is superior to capital,
and deserves much the higher consideration.”
– Abraham Lincoln
LabourLabour
“The quality of a leader is reflected in the standards they
set for themselves.”
– Ray Kroc
LeadershipLeadership
“There are really only three types of people: those who make things happen,
those who watch things happen, and those who say, what happened?”
– Ann Landers
ManagementManagement
“ Our belief is that marketing and product have converged. The consumer doesn’t
separate the marketing experience from the product experience.”
– Ajaz Ahmed
MarketingMarketing
“Meetings are a symptom of badorganisation. the fewermeetings the better.”
– Peter F. Drucker
MeetingsMeetings
“Bureaucrats write memoranda both because they appear to be busy when they are writing and because the memos, once
written, immediatelybecomes proof that they were busy. ”
– Charles Peters
MemoMemo
“There is only one way... to get anybody to do anything. And that is by making
the other person want to do it.”
– Dale Carnegie
MotivationMotivation
“The most important trip you may take in life is meeting people half way.”
– Henry Boyle
NegotiationsNegotiations
“The future is not an inheritance, it is an opportunity and an obligation.”
– Bill Clinton
OpportunityOpportunity
“Another word for outsourcing is trade – an endeavour, as economists learned early on, that benefits both
parties to the exchange.”
– James Glassman
OutsourceOutsource
“What I hear, I forget. What I see, I remember. What I do, I understand.”
– Confucius
ParticipationParticipation
“Treat employees like partners, and they act like partners.”
– Fred A. Allen
PartnersPartners
“In preparing for battle I have alwaysfound that plans are useless, but
planning is indispensable.”
– Dwight D. Eisenhower
PlanningPlanning
“Being powerful is like being a lady. If you have to tell people
you are, you aren't.”
– Margaret Thatcher
PowerPower
“When you confront a problem, you begin to solve it.”
– Rudy Giuliani
ProblemProblem
“I don’t design clothes, I design dreams.”
– Ralph Lauren
ProductProduct
“Not doing more than the average is what keeps the average down.”
– William M. Winans
ProductivityProductivity
“A professional is someone who can do his best work when he doesn't feel like it.”
– Alistair Cooke
ProfessionalismProfessionalism
“The most important single central fact about a free market is that no exchange takes place unless both parties benefit.”
– Milton Friedman
ProfitProfit
“It must be considered that there is nothing more difficult to carry out nor more
doubtful of success nor more dangerous to handle than to initiate a new
order of things.”
– Machiavelli
Project ManagementProject Management
“Any organisation is like a septic tank. The really big chunks rise to the top.”
– John Imhoff
PromotionPromotion
“Propaganda will never die out. Intelligent men must realise that propaganda is the
modern instrument by which they can fight for productive ends and help to bring order
out of chaos.”
– Edward Bernays
Public RelationsPublic Relations
“Most quality programs fail for one or two reasons. They have system without
passion, or passion without system. You must have both.”
– Tom Peters
QualityQuality
“Many people die with their music still in them. Why is this so? Too often it is because
they are always getting ready to live. Before they know it, time runs out.”
– Oliver Wendell Holmes
ReadinessReadiness
“Hire people who are better than you are, then leave them to get on with it...; Look for people who will aim the remarkable,
who will not settle for the routine.”
– David M. Ogilvy
RecruitmentRecruitment
“Don't invest in anything that you don’t understand. Do your research first.”
– Paul Clitheroe
ResearchResearch
“Instead of saying that man is the creature of circumstances, it would be nearer the mark to say that manis the architect of circumstances.”
– Thomas Carlyle
ResponsibilityResponsibility
“The woods would be very silent if no birds sang except those
that sang best.”
– Henry Van Dyke
RiskRisk
“Sales are contingent upon the attitude of the salesman, not the
attitude of prospect.”
– William C. Stone
SalesSales
“The definition of salesmanship is the gentle art of letting
the customer have it your way.”
– Ray Kroc
SalesmanshipSalesmanship
“ Most people think ‘selling’ is the same as ‘talking’. But the most effective
salespeople know that listening is the most important part of their job.”
– Roy Bartell
SellingSelling
“When somebody buys a stock it’s because they think it’s going to go up and the
person who sold it to them thinks it’s going to go down. Somebody’s wrong.”
– George Ross
SharesShares
“Today, a skilled manager makes more than the owner. And owners fight each
other to get the skilled managers.”
– Mikhail Khodorkovsky
SkillSkill
“When share markets are booming it’s easy to believe the propaganda that shares will
always bounce back from a fall and that shares always outperform other
investments over the long term.”
– Annette Sampson
Stock ExchangeStock Exchange
“Stories are the creative conversion of life itself into a more powerful, clearer,
more meaningful experience. They are the currency of human contact.”
– Robert McKee
StorytellingStorytelling
“It is not the strongest of the species that survive, nor the most intelligent, but
the one most responsive to change.”
– Charles Darwin
StrategyStrategy
“Stress is when you wake up screaming and realise
you haven’t fallen asleep yet.”
– Anonymous
StressStress
“Great ability develops and reveals itself increasingly with every
new assignment.”
– Baltasar Gracian
TalentTalent
“A corporation’s primary goal is tomake money. Government’s primary
role is to take a big chunk of that money and give it to others.”
– Larry Ellison
TaxTax
“One man can be a crucial ingredient on a team, but one man
cannot make a team.”
– Kareem Abdul-Jabbar
TeamTeam
“It lets people be creative. It lets people be productive. It lets people learn things
they didn’t think they could learn before, and so in a sense it is all about potential.”
– Steve Ballmer
TechnologyTechnology
“The empires of the future are the empires of the mind.”
– Sir Winston Churchill
The FutureThe Future
“A wise person does at once, what a fool does at last. Both do the same
thing; only at different times.”
– Baltasar Gracian
Time ManagementTime Management
Training is everything. The peach was once a bitter almond;
cauliflower is nothing but cabbage with a college education.
– Mark Twain
TrainingTraining
“Before you journey, observe the wind carefully, detect its direction,
and then follow it.”
– Chin-Ning Chu
TrendsTrends
“Talent is cheaper than table salt. What separates the talented individual from the
successful one is a lot of hard work.”
– Stephen King
WorkWork
“Everyone needs to be valued. Everyone has the potential to
give something back.”
– Princess Diana
ValueValue
“I skate to where the puck is going to be, not to where it has been.”
– Wayne Gretzky
VisionVision
Hilary Richard Sam
kodwobrumpon@hotmail.com
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