a common european framework for ict professionals in all sectors · 2019-11-20 · en 16234-1...

EN16234-1e-CompetenceFramework(e-CF)AcommonEuropeanFrameworkforICTProfessionalsinallsectors

Newversion2019developedunderCENTC428

JuDaBreyer,EN16234-1„e-CF“expertteamleaderMaryCleary,ChairCENTC428„ICTProfessionalismanddigitalcompetences“

e-CFCONTEXTUALFACTS•  e-CFlegalOwnershipandIPR:CEN,TheEuropeanCommiDee

forStandardizaZonanditsnaZonalmemberbodies(33intotal)

•  Since2016,e-CFispublishedbyCENastheofficialEuropeanStandardforITProfessionalcompetence

•  Thisstandardispublishedinfourparts:EN16234-1–FRAMEWORK EN=EuropeanNorm TR16234-2–USERGUIDE TR=TechnicalReportTR16234-3–METHODOLOGYTR16234-4–CASESTUDIES

•  Maintenancecontext:CENTechnicalCommiDee(TC)428„ICTProfessionalismanddigitalcompetences“

•  e-CFtechnicalupdatein2018

EN16234-1:2019“e-CF“NEWVERSIONWILLBEPUBLISHEDBYCENINDECEMBER

Europeanpolicycontext

•  Thee-CFstandardisamajorcontribuZontotheEuropeanUnion‘sSkillsagendaandtheDigitalSkillsandJobsCoaliZon

•  ProminentposiZoningwithintheEuropeanICTStandardizaZonRollingPlan

•  AkeypillarofITProfessionalismforEurope

4

Frameworkin4dimensions

Dim1:5e-CFareas Dim2:41competences Dim3:5e-CFlevelsDim4:knowledgeandskillsexamples

ademonstratedabilitytoapplyknowledge,skillsanda4tudesfor

achievingobservableresults

EN16234-1e-CFbasicprinciples

5e-CFlevels

EUshareddefiniAonofcompetence

Influ

ence

Context

Complexity

Au

tono

my

Behaviou

r

Dimension 15 e-CF areas

Dimension 241 e-Competences identified

Dimension 3 5 e-Competence proficiency levels

e-1 e-2 e-3 e-4 e-5

A. PLAN A.1. Information Systems and Business Strategy Alignment

A.2. Service Level Management

A.3. Business Plan Development

A.4. Product / Service Planning

A.5. Architecture Design

A.6. Application Design

A.7. Technology Trend Monitoring

A.8. Sustainability Management

A.9. Innovating

A.10. User Experience

B. BUILD B.1. Application Development

B.2. Component Integration

B.3. Testing

B.4. Solution Deployment

B.5. Documentation Production

B.6. ICT Systems Engineering

C. RUN C.1. User Support

C.2. Change Support

C.3. Service Delivery

C.4. Problem Management

C.5. Systems Management

D. ENABLE D.1. Information Security Strategy Development

D.2. ICT Quality Strategy Development

D.3. Education and Training Provision

D.4. Purchasing

D.5. Sales Development

D.6. Digital Marketing

D.7. Data Science and Analytics

D.8. Contract Management

D.9. Personnel Development

D.10. Information and Knowledge Management

D.11. Needs Identification

E. MANAGE E.1. Forecast Development

E.2. Project and Portfolio Management

E.3. Risk Management

E.4. Relationship Management

E.5. Process Improvement

E.6. ICT Quality Management

E.7. Business Change Management

E.8. Information Security Management

E.9. Information Systems Governance

+NEW:7TransversalAspects(TA)relevanttoanyITProfessionalcompetenceperformance

5

e-CompetenceexampledescripZoninfourdimensions

Dimension1:e-CFarea

Dimension2:Title+genericdescripAon

Dimension3:

leveldescriptors

Dimension4:knowledgeandskillsexamples

Dimension 1e-Comp. area A. PLAN

Dimension 2

e-Competence: Title + generic description

A.2. Service Level Management

Defines, validates and makes applicable service level agreements (SLAs) and underpinning contracts tailored to services offered. Negotiates service performance levels taking into account the needs and capacity of stakeholders and business.

Dimension 3

e-Competence proficiency levels e-1 to e-5

Level 1 Level 2 Level 3 Level 4 Level 5

– – Ensures the content of the SLA. Negotiates revision of SLAs, in accordance with the overall objectives. Ensures the achievement of planned results.

–

Dimension 4

Knowledge examples

Knows / aware of / familiar with

K1 SLA documentationK2 how to compare and interpret management data K3 the elements forming the metrics of service level agreementsK4 how service delivery infrastructures workK5 impact of service level non-compliance on business performance

Skills examples

Is able to

S1 analyse service provision records S2 evaluate service provision against SLAS3 negotiate realistic service level targets S4 use relevant quality management techniques S5 anticipate and mitigate against potential service disruptions

+NEW:potenZallycomplementedbyTransversalAspects(TA)relevanttoperformanceofthiscompetence:T1Accessibility,T2Ethics,T3ICTlegalissues,T4Privacy,...

STANDARD

EXAMPLESFORINSPIRING

EN16234-1:2019e-CFNEWVERSION

ATAGLANCE

•  exisAngCompetencesupdatedindimensions2,3and4-conZnuedrelevanceinlanguage-revisedand/orenlargedincontentwheremeaningful

•  3NEWCompetences–  A.10.UserExperience–  C.5.SystemsManagement–  D.7DataScienceandAnalyZcs

•  1mergedSalesCompetence(fromprevious3)

–  D.5.SalesDevelopment

•  NEW:7TransversalAspects

41intotal

Dimension 15 e-CF areas

Dimension 241 e-Competences identified

Dimension 3 5 e-Competence proficiency levels

e-1 e-2 e-3 e-4 e-5

A. PLAN A.1. Information Systems and Business Strategy Alignment

A.2. Service Level Management

A.3. Business Plan Development

A.4. Product / Service Planning

A.5. Architecture Design

A.6. Application Design

A.7. Technology Trend Monitoring

A.8. Sustainability Management

A.9. Innovating

A.10. User Experience

B. BUILD B.1. Application Development

B.2. Component Integration

B.3. Testing

B.4. Solution Deployment

B.5. Documentation Production

B.6. ICT Systems Engineering

C. RUN C.1. User Support

C.2. Change Support

C.3. Service Delivery

C.4. Problem Management

C.5. Systems Management

D. ENABLE D.1. Information Security Strategy Development

D.2. ICT Quality Strategy Development

D.3. Education and Training Provision

D.4. Purchasing

D.5. Sales Development

D.6. Digital Marketing

D.7. Data Science and Analytics

D.8. Contract Management

D.9. Personnel Development

D.10. Information and Knowledge Management

D.11. Needs Identification

E. MANAGE E.1. Forecast Development

E.2. Project and Portfolio Management

E.3. Risk Management

E.4. Relationship Management

E.5. Process Improvement

E.6. ICT Quality Management

E.7. Business Change Management

E.8. Information Security Management

E.9. Information Systems Governance

+NEW:7e-CFTRANSVERSALASPECTSBeingawareofand,ifapplicable,behavingproac;velyin

T1Accessibility,T2Ethics,T3ICTlegalissues,T4Privacy,T5

Security,T6Sustaiinability,T7Usability

TransversalAspectsEN16234-1:2019Chapters5.6.and8.0:TransversalAspectsrepresentcross-cu4ngtopicsthatarerelevanttoICTProfessionalperformanceinallcompetencesdefinedbythisstandard.EachtransversalaspectisprovidedbyaAtleandagenericdescripAonthatmaybeapplied,dependantuponcontextby,‘beingawareof’or‘behavingproacAvely’withregardtothetransversalaspectdescripAon.Awarenessandproac;vityinfluencea4tude(3.6)linkingwithknowledgeandskillsasappliedinthedefini;onofcompetenceinthisstandard(3.4).EXAMPLET5Security•  ThistopicincorporatesinformaZonsecuritywhichisthepracZceofdefendinginformaZonfrom

unauthorizedaccess,use,disclosure,disrupZon,modificaZon,perusal,inspecZon,recordingordestrucZon.ItalsoencompassesITsecuritydesignedtopreventunauthorizedaccesstocomputers,networksanddata.TheoverarchinggoalofITsecurityistocontrolaccessandmaintaintheintegrityandconfidenZalityofsensiZveinformaZonwithoutinhibiZngaccessbyauthorisedusers.

Beingawareofand,ifapplicable,behavingproac;velyin

T1Accessibility,T2Ethics,T3ICTlegalissues,T4Privacy,T5Security,T6Sustaiinability,T7Usability

AEuropeanNormlookslikethis–COVERPAGEANDTABLEOFCONTENT„e-CF“

EN16234-1NEWVERSION

EN16234-1:2019„e-CF“Chapter8:

e-Competences

exampleA.10.UserExperience

EN16234-1:2019„e-CF“AnnexA(NormaZve)

•  e-CFLevelparameterse-1toe-5Eachlevelmarkedbyincreasinglevelsof

–  Influence–  Complexity– Autonomy–  Behaviour

EN16234-1:2019„e-CF“AnnexB(InformaZve)

PosiAoning/relaAnge-CFtootherrelevantframeworksandstructures

–  B.1IntroducZon–  B.2.EuropeanQualificaZonsFramework(EQF) –  B.3.ESCO –  B.4.DigComp–  B.5.P21’sFrameworkfor21stcenturylearning –  B.6.SFIA –  B.7.EuropeanICTProfessionalRoleProfiles–  B.8.RelaZonshipswithotherENandISOStandards

CompetencesecZoninEUICTProfiles

descripZonsupdatedbynewe-CFversion

EN16234-1:2019new„e-CF“versionavailability

•  EUlevelPublicaZonofthestandardbyCENannouncedforDecember2019

•  33naZonalpublicaZonsbystandardisaZonbodies(AFNOR,DIN,BSI,etc.)afewmonthslater–  English,German,Frenchobligatory–  otherlanguagesopZonalbynaZonaldecisions

•  PurchasingviatheCEN/naZonalsalespoints

e-CFmaintenancecontextTC428DigitalCompetencesandICTProfessionalism

CENTC428isresponsibleforstandardisaZonrelatedtomaturingtheICTProfessioninallsectors.•  EN16234:2016(e-CF)maintenanceandevoluZon•  InteracZonwithdifferentFrameworks•  Curriculaguidance•  ProfessionalRoleProfiles•  GuidancefortheassessmentagainstEN16234(e-CF)•  BodyofKnowledge(BoK)•  DevelopmentofaneducaZonandcerZficaZonmodel

relatedtoe-CF,•  Developingasustainablecodeofethicsintheever

changingICTworld.Allconceptualdevelopmentsshallbeconsistentandinterrelated.

13

Projecton-lineSurvey

Userfeedback&finalworkshop

YoucanjointheTC428byyour

NaZonalStandardisaZon

Body

Orcontributetothee-CFmulZ-stakeholderfeedbackcollecZonphase

MaryCleary

IrishComputerSocietyand

CENTC428Chair

TC428Mission:MaturingtheEuropeanITProfession

MaturingtheITProfessionforEuropeTC428projects,interfacesandsynergies

e-CFUserSupport-  mulZpleperspecZves

FoundaAonalBoKfortheITPofession

e-CFcurriculumguidelines

-HigherEducaZon-incl.Leadership

aspects-PrivatecerZficaZon&

training

EthicsCommonmetrixfore-

Competenceassessmentindicators

EN16234-1e-CFNewversion(2019)

CLOSECOLLABORATIONBETWEENALLTC428PROJECTACTIVITIES2019/20

e-CFembeddedcomplementarystructure:30EUICTProfessionalRoleProfiles

•  30EuropeanICTProfessionalRoleProfilesasgenericbricksforadaptaZonintospecificcontexts

•  e-CFcompetencesakeycomponentofProfilesdescripZon

•  version2publishedbyCENCWA16458:2018

•  solidembeddinginEUenvironment(EQF,ICTProfessionalism,ESCO,etc.)

www.ecompetences.eu/ictprofiles

ThetopofaEuropeanICTProfilesFamilyTree

•  30EuropeanICTProfessionalRoleProfiles

•  asgenericbricksforadaptaZonintospecificcontexts

•  e-CFcompetencesakeycomponentofProfilesdescripZon

•  version2CWA16458:2018

•  solidembeddinginEUenvironment(EQF,ICTProfessionalism,ESCO,etc.)andotherITindustrystandards

www.ecompetences.eu/ictprofiles

30professionalroleprofilescoveringallITcapabiliZesandcontextualizingthee-CFinITprocessandworkenvironment

e-CFcompetencesandICTprofilessuiZngtotradiZonalandnewITprocessstructures

Quelle:DIGIFRAME2019(EC/CapGeminietalt.)

SpecificFrameworksandStandardsacrosse-CFdimension1(ITIL,TOGAF,etc.)

Quelle:DIGIFRAME2019

Ø  Multi-stakeholder user community from all kind of market perspectives

EN16234-1e-CF:AsharedEuropeanlanguageforICTProfessionaldevelopment

NaZonalframeworks

JobposZng&Recruitment

Individualtrainingplans

Marketscenarios

Skillsgapanalysis Competenceassessment

HRplanning

CerZficaZonprograms

ITstrategymakeorbuyplanning

ICTProfessionalCVSelfpromoZon

Usee-CFcontent Createe-CFlinks

HigherEducaZonCurricula

Ø  ICTdemandØ  ICTsupplyØ  mulZnaZonalsØ  SME’sØ  educaZonal

insZtuZonsØ  higher

educaZonØ  private

cerZficaZonproviders

Ø  professionalassociaZons

Ø  socialpartners

Ø  individuals

..

Dimension 15 e-CF areas

Dimension 241 e-Competences identified

Dimension 3 5 e-Competence proficiency levels

e-1 e-2 e-3 e-4 e-5

A. PLAN A.1. Information Systems and Business Strategy Alignment

A.2. Service Level Management

A.3. Business Plan Development

A.4. Product / Service Planning

A.5. Architecture Design

A.6. Application Design

A.7. Technology Trend Monitoring

A.8. Sustainability Management

A.9. Innovating

A.10. User Experience

B. BUILD B.1. Application Development

B.2. Component Integration

B.3. Testing

B.4. Solution Deployment

B.5. Documentation Production

B.6. ICT Systems Engineering

C. RUN C.1. User Support

C.2. Change Support

C.3. Service Delivery

C.4. Problem Management

C.5. Systems Management

D. ENABLE D.1. Information Security Strategy Development

D.2. ICT Quality Strategy Development

D.3. Education and Training Provision

D.4. Purchasing

D.5. Sales Development

D.6. Digital Marketing

D.7. Data Science and Analytics

D.8. Contract Management

D.9. Personnel Development

D.10. Information and Knowledge Management

D.11. Needs Identification

E. MANAGE E.1. Forecast Development

E.2. Project and Portfolio Management

E.3. Risk Management

E.4. Relationship Management

E.5. Process Improvement

E.6. ICT Quality Management

E.7. Business Change Management

E.8. Information Security Management

E.9. Information Systems Governance

e-CFEN16234-1usebytheICTsector

Someuserreferences…

CONFERENCECONTEXT:TowardsthreeEN16234-1e-CFimplementaZonsupporZngTechnicalreports

•  TR16234-2:USERGUIDEfortheapplicaZonofEN16234-1,

theEuropeane-CompetenceFramework(e-CF)(REVISIONofexisZngTR)

•  TR16234-3:METHODOLOGYDOCUMENTATION:(REVISIONofexisZngTR)

•  TR16234-4CASESTUDIESillustraZngthee-CFstandarduseinpracZce(NEWDEVELOPMENT–previousCWA16234-4)

PUBLICATIONOFUPDATEDe-CFUSERSUPPORT

BYCENPLANNEDIN2020