aban shore-base emergency response manual brunei
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BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: TOC
Revision No.: 1
Issued Date: 1 May 2013
TABLE OF CONTENTS Approved By:
Page 2 of 67
Section Title Effective Date Rev No.
1 INTRODUCTION 31 Aug 2010 0
1.1 General
1.2 Purpose and Scope
2 EMERGENCY CALLOUT PROCESS 31 Aug 2010 0
2.1 Callout Steps
2.2 Callout Process Flowchart
3 EMERGENCY RESPONSE TEAM (ERT) 31 Aug 2010 0
3.1 Function
3.2 ERT Organization
3.3 Emergency Response Locations
3.4 Role of the ERT Members
3.4.1 ERT Leader
3.4.2 Deputy ERT Leader
3.4.3 QHSE Advisor
3.4.4 Technical Advisor
3.4.5 Administrative Coordinator
3.4.6 Public Relations Coordinator
3.4.7 Personnel Coordinator
3.4.8 Log Keeper
3.4.9 Switchboard Operator
4 EMERGENCY RESPONSE OPERATING PROCEDURES 31 Aug 2010 0
4.1 Logging of Events
4.2 Emergency Messages
4.3 Liaison with Relatives
4.4 Press and Public Relations
4.5 Liaison with Client
4.6 Liaison with Authorities
4.7 Liaison with Head Office
4.8 International Medical Evacuation
4.9 Emergency Response Standard
4.10 Onshore Medical Emergency/Personnel Injury
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: TOC
Revision No.: 1
Issued Date: 1 May 2013
TABLE OF CONTENTS Approved By:
Page 3 of 67
4.10.1 General
4.10.2 Flu (H1N1)/SARS Pandemic
4.11 Fire/Abandonment of Building
4.12 Natural Disasters
4.13 Environmental Incident
4.14 Vehicle Incidents
4.14.1 Incidents with No Victims
4.14.2 Incidents with Victims
5 RESPONSE TO INSTALLATION SECURITY INCIDENTS 31 Aug 2010 0
5.1 Environmental Activist
5.2 Piracy
5.3 International Ship and Port Facility Security (ISPS ) Code
6 SITE SPECIFIC SECURITY INCIDENTS 31 Aug 2010 0
6.1 Environmental Activist
6.2 Bomb Threat
6.3 Recognition of Letter and Parcel Bombs
6.4 Labor Dispute
6.5 Airport Reception/Journey Management
6.6 Extortion
6.7 Kidnap/Hostage Situation
6.8 Missing Person
6.9 Civil Unrest
6.10 Civil Dispute
7 EMERGENCY EVACUATION PLAN 31 Aug 2010 0
7.1 Introduction
7.2 Classification of Threat Levels
7.3 Classification of Personnel
7.4 Emergency Response Center (ERC)
7.5 Assembly Point
7.6 Threat Level Action Charts
Level 1: Caution – Low Threat
Level 2: Alert – Medium Threat
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: TOC
Revision No.: 1
Issued Date: 1 May 2013
TABLE OF CONTENTS Approved By:
Page 4 of 67
Level 3: Emergency – High Threat
Level 4: Crisis – Operation Shutdown
Brunei Office Layout Plan (Escape Routes)
8 MANUAL DISTRIBUTION AND REVISTION 31 Aug 2010 0
9 APPROVALS 31 Aug 2010 0
APPENDICES
1 Initial Actions Sheets 31 Aug 2010 0
ERT Leader
Deputy ERT Leader
Technical Advisor
QHSE Advisor
Log Keeper
Administrative Coordinator
Personnel Coordinator
Public Relations Coordinator
Switchboard Operator Communication with Families – Incoming Calls Log
Bomb Threat Information Form
2 Useful Information 31 Aug 2010 0
Singapore Emergency Numbers
Hospitals
Embassies
Travel Information
3 Emergency Response Center (ERC) 31 Aug 2010 0
Brunei Office Layout Plan (Location of ERC)
Emergency Response Plan Kit
4 Logging Of Events 31 Aug 2010 0
Initial Report of Emergency Form
Message Log
5 International Medical Evacuation Procedure 31 Aug 2010 0
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: TOC
Revision No.: 1
Issued Date: 1 May 2013
TABLE OF CONTENTS Approved By:
Page 5 of 67
6 Emergency Response Center Quarterly Checklist 31 Aug 2010 0
7 Brunei Regional Contact List 31 Aug 2010 0
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: 1
Revision No.: 0
Issued Date: 31 August 2010
INTRODUCTION Approved By:
Page 6 of 67
1.1 GENERAL
This manual has been developed in order to fulfill the requirements for emergency response
planning for the Brunei Office as defined in the Aban Management System Manual, Policy
ISM 801.00.
1.2 PURPOSE AND SCOPE
To provide procedures for the planning and activation of the Singapore Emergency
Response Team (ERT) and provide support for the Aban regional operation ERTs, as
required.
This Emergency Response Manual (ERM) outlines the general procedures to be followed
during an ER situation.
Brunei-based staff shall be familiar with these procedures in preparation for an emergency
response. Personnel designated specific responsibilities will be required to participate in
simulated exercises.
The address and contact information for personnel using this manual is as follows:
X10, Lot 4190, Simpang 353,
Jalan Maulana, Kuala Belait KA2931,
Negara Brunei Darussalam.
Main telephone number: +673 3337942
Fax: +673 3337944
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: 2
Revision No.: 0
Issued Date: 31 August 2010
EMERGENCY CALLOUT PROCESS Approved By:
Page 7 of 67
2.1 CALLOUT STEPS TO INITIATE THE BRUNEI EMERGENCY RESPONSE TEAM:
In most cases any rig/local emergency will be dealt with directly by the Brunei-based office
personnel.
Offshore Emergency:
The rig will follow the requirements specified in the Rig specific Emergency Response Plan, the
Safety Case and the agreed Client interface document (bridging document).
Step 1:
The DD8 Rig Manager will be the Brunei Emergency Response Team (ERT) Leader. The Brunei
QHSE Manager will be classed as the Assistant ERT Leader.
In event of any emergency situation offshore, the rig will contact the ERT Leader to advise him of
the circumstances. Based on the information received, the ERT Leader will decide if additional
support is required from Singapore or of the local ERT will be able to respond adequately to the
situation. The ERT Leader will also liaise with the Client.
In all emergency situations, the ERT Leader will contact the Singapore based Operations Manager
to inform him of the status of the event at an appropriate time.
Step 2:
If deemed necessary by the ERT Leader, the Brunei ERT will assemble in the Brunei Emergency
Response center located in the main conference room in the Brunei office. Where required and
agreed within the Client Interface document, the Aban Brunei ERT may assemble in the Client
Emergency Response Center. Depending on the situation and requirements, the rig manager DD8
(ERT Leader) will assemble in the Client ERC and the Aban QHSE Manager (Asst. ERT Leader)
will report to the Aban Brunei office ERC and liaise with the rig manager and Singapore ERR from
there.
2.2 CALLOUT STEPS TO INITIATE THE SINGAPORE EMERGENCY RESPONSE TEAM
Step 1: The Operations Manager will be the Singapore-based ERT Emergency Response Representative
(ERR) for the Brunei operation. When the DD8 Rig Manager contacts the ERR via the contact
numbers specified, the ERR shall ensure that the Singapore Emergency Response Team (ERT) is
notified immediately and provide basic information of the emergency situation and the possible
support that may be required.
Step 2: The Aban ERR shall evaluate the information provided and may, in consultation with others, decide
to mobilize the full Singapore ERT. If not, he shall monitor the situation and advise the ERT
at regular intervals of the status of the situation. In all situations, where a member of the Aban
Singapore ERT is contacted by one of the Brunei Aban personnel regarding an emergency, the ERR
shall be informed immediately.
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: 2
Revision No.: 0
Issued Date: 31 August 2010
EMERGENCY CALLOUT PROCESS Approved By:
Page 8 of 67
Step 3: If and when required, the Aban ERT will muster in the ERC located in the Singapore main office
located at the SunTec Tower Four Building and make it operational
Step 4:
Once mustered the ERT Leader, i.e., the ERR or designee, will assume command of the ERT. If not
already contacted, he will advise the QA/QC manager (Singapore) that the ERT is in place. He will
monitor regular updates on the emergency and co-ordinate any support that may be required..
Step 5: The ERT will monitor/support the emergency as per standing procedures. The ERR will decide if
additional support is required for the Aban ERT, or in the event of an extended emergency, organize
relief for team members
Step 6:
When the emergency is over, the ERT Leader shall stand down the ERT
.
.
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: 2
Revision No.: 0
Issued Date: 31 August 2010
EMERGENCY CALLOUT PROCESS Approved By:
Page 9 of 67
2.2 CALLOUT PROCESS FLOWCHART
The call out process for the ERT is detailed in Figure 2.1.
Figure 2.1: Aban Emergency Response Flowchart
BRUNEI OFFICE
DD8 Rig Manager QHSE Manager
SINGAPORE OFFICE
ERT Leader
HR and logistical support
AS REQUIRED
IS FULL ACTIVATION OF THE ERC NECESSARY?
IS IT NECESSARY TO NOTIFY MEMBERS OF THE ERT?
ERT LEADER REPORTS INFORMATION TO
APPROPRIATE INTERNAL DEPARTMENTS TO ENSURE
PROPER FOLLOW-UP.
BRUNEI ERT REMAINS IN CONTROL OF THE EVENT
ACTIVATE FULL RESPONSE FROM ERT.
SELECT MEMBERS OF ERT TO PERFORM
LIMITED RESPONSE
EMERGENCY RESPONSE TEAM (SINGAPORE)
ERT Leader
Deputy ERT Leader
QHSE Advisor
Technical Advisor
Personnel Coordinator
Public Relations Coordinator
Administrative Coordinator
Switchboard Operator
Log Keeper
Additional Resources
OFFSHORE INSTALLATION
Offshore Installation Manager/Man in Charge
(OIM/MIC)
“First Alert”- Notifications Activation Emergency
NO
NO
YES
YES
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: 3
Revision No.: 1 – 01-May 2013
Issued Date: 31 August 2010
EMERGENCY RESPONSE TEAM (ERT) Approved By:
Page 10 of 67
This section provides general guidance on the establishment of any Aban Emergency Response Team
(ERT).
3.1 FUNCTION
3.1.1 The function of the Aban ERT is to provide managerial and technical support to the rig
and/or regional operational staff in the event of an emergency at an Aban
installation/facility. The team will liaise with agencies involved and with any necessary
resources internal or external to the Company. These resources include but are not limited
to the following:
Company offices worldwide
Executive levels of management
Operations support
Clients
Medical facilities
Medical transportation
Medical consultants
Regulatory Bodies/Administrations
Law Enforcement
Media
3.1.2 The ERT is responsible for the following.
Provide emergency response support for any Company region should there be
an event that requires additional support in order to manage the event more
effectively
Obtain assistance from resources outside the Company
Establish liaison with the head operation office (Mumbai, Singapore, Chennai,
as required)
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: 3
Revision No.: 1 – 01-May 2013
Issued Date: 31 August 2010
EMERGENCY RESPONSE TEAM (ERT) Approved By:
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Inform and maintain contact with all relevant authorities
Liaise with the Client, Police and Navy/Coastguard, as appropriate
Maintain a record of events
Establish contact with and, if necessary, provide facilities for personnel and
relatives should the regional ERT be overwhelmed or request assistance
Prepare and release press/media statements in conjunction with the Client and
Company
Maintain contact with and, if necessary, provide facilities for press
representatives
3.1.3 The ERT will set up a system for dealing with the relatives of affected personnel and will
liaise with the Client and Police with regard to personnel on board (POB) lists, technical
details, etc., as requested by the Division ERT.
3.1.4 The ERT administration staff will maintain a record of events both within the Emergency
Response Center (ERC) and as reported from the relevant office, Installation, or Facility.
The ERT will also maintain the security of the main office and provide necessary
support, including the provision of stationery and catering for the ERT and arrangement
of hotels and transportation if required.
3.1.5 Media correspondence will be under the control of the Aban Singapore office.
3.2 ERT ORGANIZATION
3.2.1 ERT members should read the plan and be conversant in their duties.
3.2.2 The ERT will be made up of senior personnel and assisted by others from the Company
Technical Service as determined by the ERT Leader.
3.2.3 Table 3.1 depicts those persons eligible to fulfill the various team member positions.
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: 3
Revision No.: 1 – 01-May 2013
Issued Date: 31 August 2010
EMERGENCY RESPONSE TEAM (ERT) Approved By:
Page 12 of 67
Table 3.1: Emergency Response Team (ERT) structure
Role Job Position Alternates
ERT Leader DD8 Rig Manager Brunei QHSE Manager
Deputy ERT Leader Brunei QHSE Manager QA/QHSE Manager
(Singapore)
QHSE Advisor Brunei QHSE Manager QA/QHSE Manager
(Singapore)
Technical Advisor Manager Technical Operations -
Singapore Senior Manager (Maintenance –
Singapore)
Operations Manager (Jackups) -
Singapore
Administrative
Coordinator
Document Control –
Brunei QHSE Manager QA/QHSE Manager (Singapore)
Personnel Coordinator Human Resources Manager Singapore Human Resources Manager Singapore
Public Relations
Coordinator
QA/QHSE Manager Singapore Operations Manager (Jack-ups)
Singapore
Switchboard Operator Brunei Receptionist Brunei Cost Controller
Log Keeper Brunei QHSE Manager Brunei Cost Controller
3.2.4 The ERT Leader may call on other specialists as required. Consideration should be given
for further administrative support in the case of a prolonged event.
3.2.5 On arrival in the ERC, ERT members will retrieve their Initial Action Sheets and proceed
accordingly. Refer to Appendix 1.
3.3 EMERGENCY RESPONSE LOCATIONS
3.3.1 The Emergency Response Center (ERC) will be the Designated conference Room Brunei
Office. During any major emergency requiring the assembly of the ERT anyone using the
ERC should re-locate from the ERC. (In most cases the Client ERC will be utilized)
3.3.2 In the event of an emergency, the Brunei office may be sealed-off and access restricted.
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: 3
Revision No.: 1 – 01-May 2013
Issued Date: 31 August 2010
EMERGENCY RESPONSE TEAM (ERT) Approved By:
Page 13 of 67
3.4 ROLE OF THE ERT MEMBERS
This section details the functions to be carried out by each member of the ERT.
3.4.1 ERT Leader
The ERT Leader is responsible for overseeing the response to the emergency ensuring that
necessary actions are carried out and instructing personnel in accordance with the
established plan. When contacted, the ERT Leader will perform the following.
a. Make a note of the time notified and details of the call
b. Decide whether it is necessary to assemble the full ERT
c. Proceed to the ERC
d. Retrieve Initial Action Sheet and perform listed actions
e. After 30 minutes, recheck on any team members who are not yet present
f. Establish contact with regional operation ERT Leader (Singapore) if a regional
response is required
g. Establish contact with the Client, as required or if requested
h. Brief the ERT on the status of the emergency
i. Determine the possible enhancement of the core team by the addition of support
personnel
j. Review all information that needs to be released to local media in consultation
with head office in Singapore.
k. Ensure that effective support is given to region in respect to transportation and
other services as required.
l. Stand-down the ERT when it is no longer required.
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: 3
Revision No.: 1 – 01-May 2013
Issued Date: 31 August 2010
EMERGENCY RESPONSE TEAM (ERT) Approved By:
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Competency:
The Regional Operations Head, or alternate, will be the Singapore Office ERT
Leader
Other persons nominated for this role are those sufficiently senior in management
to have the authority, sound decision-making and communicating capability.
New incumbents of the position should observe an exercise before they can be
nominated.
Each person nominated to take the position of ERT Leader should participate in a
suitable exercise at least once a year.
3.4.2 Deputy ERT Leader
The Deputy ERT Leader is responsible for ensuring the remaining members of the ERT are
assembled.
As soon as Deputy arrives at the ERC, he will assist with setting up the room as per the
recommended layout in Appendix 3.
During the management of an emergency, the Deputy will field incoming calls for the ERT
Leader, allowing the ERT Leader to maintain focus on the overall situation of the
incident.
A list of initial actions is as follows.
a. Make a note of the time notified and details of the call
b. Proceed to ERC
c. Assist with setting up ERC
d. Retrieve Initial Action Sheet and take listed actions
Competency:
The nominated person(s) for this role is alternate management with sufficient experience
and knowledge to assume the role of ERT Leader in the absence of the primary DERT
Leader
Managerment should coordinate their vacations and travel plans to ensure that there is
always at least one competent manager available to assume the role of ERT Leader.
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: 3
Revision No.: 1 – 01-May 2013
Issued Date: 31 August 2010
EMERGENCY RESPONSE TEAM (ERT) Approved By:
Page 15 of 67
3.4.3 QHSE Advisor
The QHSE Advisor is responsible for assessing the impact of the emergency on the health
and safety of company personnel and identifying potential environmental impacts.
The QHSE Advisor has the responsibility for formal notification of the event to all relevant
Authorities should the emergency impact any of the listed authorities at the Company
level.
These Authorities may include the following.
Coastguard/Navy/Coastal State Authorities
Medical support
Police
Class Society, e.g., DNV, ABS, Lloyds
Authority for Fire Brigades
Insurers
Warranty Surveyors
Additional QHSE Advisor responsibilities include advising the ERT on the following
issues.
Possible liaison with medical advisors and medical support resources
Advising safety and security precautions that should be taken when
responding to an emergency
Consulting with the assigned Public Relations Coordinator to ensure response
activities are in compliance with applicable regulations
A list of initial actions is as follows.
a. Make a note of the time notified and details of the call.
b. Proceed to the ERC.
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: 3
Revision No.: 1 – 01-May 2013
Issued Date: 31 August 2010
EMERGENCY RESPONSE TEAM (ERT) Approved By:
Page 16 of 67
c. Retrieve Initial Action Sheet and take listed actions.
Competency:
The nominated person for this role is the QHSE Manager who has a
familiarity with both onshore and offshore emergency procedures and local
reporting requirements. The QHSE Advisor will also have specific knowledge
of Company installations and facilities.
Each person nominated to take the position of QHSE Advisor should
participate in a suitable exercise at least once a year.
3.4.4 Technical Advisor
The Technical Advisor is responsible for evaluating all technical aspects of the emergency
and advising the ERT Leader and the ERT on various response strategies. These
strategies include, but are not limited to, the following areas.
Rig construction and repair
Search and rescue operations
Well control procedures
Pollution control
Rig abandonment
Communications systems
Industry support teams
Firefighting
In addition, the Technical Advisor is responsible for obtaining required information from
appropriate internal and/or external support groups. The Technical Advisor will advise
the ERT Leader if additional resources are needed for the ERT.
A list of initial actions is as follows.
a. Make a note of the time notified and details of the call.
b. Proceed to ERC.
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: 3
Revision No.: 1 – 01-May 2013
Issued Date: 31 August 2010
EMERGENCY RESPONSE TEAM (ERT) Approved By:
Page 17 of 67
c. Retrieve Initial Action Sheet and take listed actions.
Competency:
This role will be managed by the Manager of Maintenance, or alternates as
detailed in Table 3.1.
Those nominated to assume this position should be personnel with sufficient
operational experience and knowledge and should have direct access to rig
assets and related major equipment.
Each person nominated to take the position of Technical Advisor should
participate in a suitable exercise at least once a year.
3.4.5 Administrative Coordinator
The Administrative Coordinator is responsible for the administration of the ERC and
therefore should ensure that once all members of the team are present, they are provided
with the facilities necessary for them to carry out their functions. The Administrative
Coordinator has a specific requirement to ensure that the logging system is in place.
The Administrative Coordinator may also be required to provide technical advice in an
emergency situation and should be able to identify and bring to the ERC any drawings or
technical literature which may be required by the team.
The Administrative Coordinator will ensure that the areas designated for an emergency are
ready for activation at all time.
A list of initial tasks is as follows.
a. Make a note of the time notified incident and details of the call
b. Proceed to ERC
c. Upon arrival at ERC, set up the ERC
d. Retrieve Initial Action Sheet and take listed actions
Competency:
Persons nominated to take this position should have operational experience
and be capable of providing assistance as required.
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: 3
Revision No.: 1 – 01-May 2013
Issued Date: 31 August 2010
EMERGENCY RESPONSE TEAM (ERT) Approved By:
Page 18 of 67
Each person nominated to take the position of Administrative Coordinator
should participate in a suitable exercise at least once a year.
3.4.6 Public Relations Coordinator
The Public Relations Coordinator is responsible for the following.
Handling all press enquiries which are directed to the ERC
Generating or having agreed press releases available
Making contact with the Client’s Public Relations representatives and obtaining
headquarters’ approval prior to any release
Ensuring that any press releases from the Client are made available to the Company
for release as soon as possible
Issuing press releases independently of the Client on behalf of Aban should the ERT
Leader deem such action necessary
If the Team Leader considers it necessary to convene a press conference, then the Public
Relations Coordinator will arrange for a suitable venue to be set up. No statements will be
released without direct approval and agreement from Aban management in Singapore and
the Client.
A list of initial actions is as follows:
a. Make a note of the time notified of the incident.
b. Proceed to ERC.
c. Retrieve Initial Action Sheet and take listed actions.
d. Set up in the meeting room.
e. Contact news / media as directed by the ERT Leader in consultancy with the
Corporate Communications Manager.
Competency:
This role will be managed by the QA/QHSE Manager in Singapore, or alternates as
detailed in Table 3.1.
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: 3
Revision No.: 1 – 01-May 2013
Issued Date: 31 August 2010
EMERGENCY RESPONSE TEAM (ERT) Approved By:
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Each person nominated to take the position of Public Relations Coordinator should
participate in a suitable exercise at least once a year.
The Public Relations Coordinator will be familiar with Company public relations
requirements.
3.4.7 Personnel Coordinator
The Personnel Coordinator has the primary responsibility of responding to calls from
concerned relatives, in the event that the regional ERT becomes overwhelmed or is
requesting assistance. The person fulfilling this role has the task of maintaining a suitable
level of concern while not releasing any information other than that which is authorized.
In order to assist in this, the person carrying out the duty should be located outside the main
ERC in his / her own office.
The Personnel Coordinator should ensure a current personnel-on-board (POB) list is
available for the installation, and should keep a log of calls received, taking note of names,
addresses, and telephone numbers of the callers.
In the event of an emergency that involves numbers of possible casualties the Personnel
Coordinator is required to liaise with the nominated reception centers through the Company
Representative at the reception center.
Initial actions are therefore as follows.
a. Make a note of the time notified of the incident.
b. Proceed to ERC.
c. Retrieve Initial Action Sheet and take listed actions.
Competency:
The nominated person for this role should be familiar with the personnel
recording systems used by Aban and its Clients and should be experienced in
dealing with the relatives of offshore personnel.
This role will be managed by the HR Manager or an alternate as named in
Table 3.1.
Each person nominated to take the position of Personnel Coordinator should
participate in a suitable exercise at least once a year.
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: 3
Revision No.: 1 – 01-May 2013
Issued Date: 31 August 2010
EMERGENCY RESPONSE TEAM (ERT) Approved By:
Page 20 of 67
3.4.8 Log Keeper
The Log Keeper has the task of maintaining the Log of Events and assist with keeping the
“Information Boards” up to date.
A list of initial actions is as follows.
a. Make a note of the time notified of the incident and details of the call
b. Proceed to the ERC
c. Ensure that the information boards are displayed as per the ERC layout in
Appendix 3
d. Retrieve Initial Action Sheet and take listed actions.
Competency:
The nominated person for this role should be familiar with the operation of
computer systems.
Before one of the secretarial staff can be appointed as a Log Keeper they
should have observed an emergency exercise and have undergone a process of
familiarization in the use of the logging equipment.
Each person nominated to take the position of Log Keeper should participate
in a suitable exercise at least annually.
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: 3
Revision No.: 1 – 01-May 2013
Issued Date: 31 August 2010
EMERGENCY RESPONSE TEAM (ERT) Approved By:
Page 21 of 67
3.4.9 Switchboard Operator
It is the responsibility of the Switchboard Operator/Receptionist to follow instructions from
the Deputy ERT Leader to call out the ERT members and thereafter to identify callers and
put them through to a number relevant to their enquiry. To carry out these duties the
Switchboard Operator requires a copy of the ERT Contacts list.
While waiting for someone from the Emergency Team to answer, the receptionist should
use a holding statement. (See Sample of holding statement below)
"There has been an incident on the ________________ (installation/facility) in
___________________ (country/area).
No details are available at present, but our emergency response procedures have been
initiated. A further statement will be released when information is received. Please
leave your name and telephone number, and a member of our staff will contact you at
the earliest opportunity.”
If summoned after hours, the Switchboard Operator/Receptionist will do the following.
a. Make a note of the time notified of the incident;
b. Proceed to ERC
c. Retrieve Initial Action Sheet and take listed actions
Competency
The Switchboard Operator/Receptionist is required to fulfill normal functions
and therefore no special training is required.
Each Switchboard Operator/Receptionist should either participate in, or
observe, a suitable exercise at least annually.
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: 4
Revision No.: 0
Issued Date: 31 August 2010
EMERGENCY RESPONSE OPERATING PROCEDURES Approved By:
Page 22 of 67
4.1 LOGGING OF EVENTS
At the earliest opportunity after the first alert notification, an “Initial Report of Emergency”
will need to be filled out. The form should be filled out with as much detail as possible and
distributed internally.
The members of the Emergency Response Team (ERT) will complete message forms when
receiving and making telephone calls. The members of the ERT should then pass the forms
to the Log Keeper. The Log Keeper will type the narrative into the Message Log and then
file the forms. Since almost all information and actions will be communicated by
telephone, a full log of the event will result.
Initial Report of Emergency and the Message Log forms can be found in Appendix 4.
4.2 EMERGENCY MESSAGES
Messages of an emergency nature should be relatively short, clear, and precise.
4.3 LIAISON WITH RELATIVES
Families, relatives and next of kin of Aban personnel are likely to contact the Regional
Office once an emergency has been made public. These should be directed to the ERT in
Singapore.
In the event that such calls are received before the ERC has been set up, the Switchboard
Operator/Receptionist should apologize to the person making the call and ask them to call
back in 45 minutes.
Once the ERC has been set up, all personnel calls should be routed to the Personnel
Coordinator via the switchboard. All incoming calls are to be logged with the name of the
employee and the name, relationship, address, and contact telephone number of the caller.
The switchboard operator should not release information to anyone without prior approval
from the ERR.
The ERT Leader should advise the Personnel Coordinator of the information to be given to
callers.
Once an emergency has become part of the public domain, the Personnel Coordinator must
ensure that all nominated "closest relatives" are informed as to the status of their relative.
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4.4 PRESS AND PUBLIC RELATIONS
Under no circumstances are statements or comments to be made to the press or any other
third-party except as directed by the Team Leader and with approval from the Corporate
QA/QHSE Manager.
The Corporate QA/QHSE Manager manages the Company’s emergency response
communications through press releases and media interviews, working closely with
members of Senior and Company Management, as well as with spokespersons for Client
companies.
During and after emergency response events, the ERT Leader is also responsible for
alerting the Corporate QA/QHSE Manager.
All calls and enquiries from the media should be directed to the Public Relations
Coordinator.(QA/QHSE Manager)
All press releases may be provided either by the Client or by Aban. The Public Relations
Coordinator may issue press releases from either source, but only after approval from the
ERT Leader.
At no time should the ERC, Relatives Response Area, or meeting rooms be opened up to
the press. It is unlikely that a press conference will be held locally except in the event of a
prolonged incident or a catastrophe. In either event it is probable that senior members of
Aban and the Client’s management would hold such a conference.
If such a conference could not be held within the client's facilities, it is suggested that a
suitable venue away from the office be identified, e.g., at a local hotel.
4.5 LIAISON WITH CLIENT
In almost all situations, the Client liaison should be managed at the country level. The Rig
Manager, or his designate, should go to the Client ERC and become the main point of
contact between the rig, the Client, and the Singapore ERT. Depending on the situation, the
Client may request higher level communications with the Company.
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4.6 LIAISON WITH AUTHORITIES
The timing of notification and level of information and involvement of the Police and other
government agencies should be the decision of the ERT Leader. In the event of death, the
Police must be informed immediately in line with local regulatory requirements.
4.7 LIAISON WITH OPERATIONAL UNIT
In the event of an emergency, the Team Leader should notify a senior member of the
Corporate Office. If necessary additional resources as required, they will be mobilized to
provide support to the Country ERT. The level of this support will be decided between the
Team Leader and the Corporate Management Team.
4.8 INTERNATIONAL MEDICAL EVACUATION
Aban will, in conjunction with the Client, organize and render all emergency medical
assistance in the case of any medical evaluation.
The services to be managed include the following.
1. Medical consultation and evaluation
2. Supervise medical evacuation if necessary. Full time medical coordinators will
provide consultation support and assistance to obtain treatment best suited for the
patient.
3. Provide non-medical aspects of evacuation including travel agencies for regular
transportation ticketing, plus air and ground transportation agreements with
scheduled air carriers, air charter operators, ambulance services, and other sub-
contractors, suppliers, and intermediaries.
4. Provide follow up and evaluation of the patient during hospitalization.
5. Provide the authorized person full medical summary and evaluation with a
recommended course of action.
4.9 EMERGENCY RESPONSE STANDARD
Aban intends that its ERC should be operational no longer than 60 minutes after the
decision has been made to activate it. This requirement should be validated by exercise.
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4.10 ONSHORE MEDICAL EMERGENCY/PERSONNEL INJURY
4.10.1 General
In the event of bodily injury or illness occurring at any Aban Company Installation,
facility, or office, an emergency ambulance, boat, or helicopter (if required) should
be contacted to arrange transport to a designated hospital.
In addition, all personnel should periodically re-familiarize themselves with:
Emergency telephone numbers
Location and use of First Aid Kits
Emergency exits and evacuation routes
4.10.2 Flu H1N1/SARS Pandemic
During any pandemic such as flu (H1N1) or severe acute respiratory syndrome
(SARS), the Aban Company office should observe precautions to minimize risk of
the infection spreading. The QHSE Manager will monitor the advice and
information from the World Health Organisation website and implement
accordingly.
First, disseminate disease information, situation updates, and Ministry of Health-
issued health and travel advisories to staff during a pandemic. Staff should be
encouraged to practice good personal hygiene and be advised on the precautions
they should take.
Second, implement infection control measures in line with advisories on
implementation of public health measures that will be issued by the authorities.
Maintain environmental cleanliness to minimize transmission of the virus through
environmental surfaces.
Minimize contact among staff, between staff and customers/visitors, and between
staff and suppliers.
If any staff member or visitor is unwell or shows symptoms of flu, report it to
supervisors and consider contacting the relevant health organization
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4.11 FIRE / ABANDONMENT OF BUILDING
All personnel should follow the evacuation routes as detailed in the building fire plan as
detailed in Appendix 3A. When the alarm is sounded all personnel should remain calm and
wait for further instructions from the fire wardens. If the evacuation announcement is
made, personnel should make their way to the designated assembly points and evacuate via
the nearest staircase. They should be guided by the fire warden in an orderly and quick
manner to the assembly points
4.12 NATURAL DISASTERS
In the case of natural disasters, e.g., earthquakes or tremors
If inside the building:
Take cover under a desk or table. Stay away from items made of glass or anything
that could fall and hurt you, like lighting fixtures or furniture.
Do not use any naked light in case of a gas leak
If out in the open, stay there:
After the tremors stop
Evacuate (if necessary)
4.13 VEHICLE INCIDENTS
4.13.1 Incidents with No Victims
Contact the Rig Manager / QHSE Manager immediately and the driver should also contact
the Traffic Police for further information and direction. Contact numbers are as follows.
Fire Station Police Station
Ambulance Brunei Hotline
The driver shall proceed and comply with all local police requirements. Collect as much
information as possible including date, time, place, and brief description of the incident.
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4.13.2 Incidents with Victims
Contact the Rig Manager / QHSE Manager immediately. The driver will proceed as per
local police instructions and comply with all directions. Collect as much information as
possible, including Date, Time, Place, and brief description of the accident.
Note: The Aban Driving Policy for Brunei shall be complied with.
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This section deals with security incidents occurring on an installation within the Brunei (shipyard, etc.).
In the event of an emergency, the Offshore Installation Manager/Man in Charge (OIM/MIC) or Rig
Manager shall call the ERT Leader as soon as possible
5.1 ENVIRONMENTAL ACTIVIST
Environmental activist activities directed against onshore facilities shall be responded to as
with normal non-specific demonstrations, but with particular sensitivity to media interest.
5.2 PIRACY
The following preventive steps should be taken when it is considered that the risk of acts of
piracy exists (These measures will be in line with agreed Client procedures):
Ensure that the local navy or Coast Guard promulgate, and if possible, patrol and enforce, an
exclusion zone around the rig of 500 meters.
Ensure no lines remain over the side and trail in or near the water.
Ensure that all ladders are hoisted well clear of the water except when in use and supervised.
Ensure that in high-risk locations the decks are patrolled, floodlit, and that the area of sea
around the rig is lit or at least swept by occasional search lights. Deck sentries are to carry a
radios.
Ensure that fire hoses are kept at the ready on deck near likely access points.
During daylight hours, ensure that all vessels approaching are challenged by radio before
closing with the rig.
Keep sailing times of supply vessels on a “Need-to-Know” basis.
Ensure that all supply vessels establish a system understood by both the supply vessel Captain
and the OIM/MIC that will inform the rig in the event that the supply vessel has been seized
by pirates. Such means could include a codeword in radio transmissions or sailing a specific
zigzag course. If an alarm beacon is fitted to automatically transmit on the distress frequency
and this can be activated covertly, this should be used, too.
Ensure that all supply helicopter crews establish a system understood by the aircraft Captain
and the OIM/MIC, radio and radar operators of code words or flight patterns to signify a
hijacked helicopter situation.
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Establish a safe haven, ideally inside the accommodation block.
Most acts of piracy are short-lived. The pirate’s aim is to gather as much valuable contraband
(cash and valuables) as possible, and leave as quickly as possible before the arrival of the
authorities. If a piracy act occurs on one of the Aban Company installations (pirates on board the
installation) consider the following.
After receiving notification from the OIM/MIC, the ERT should convene.
Contact Navy or Coast Guard to request assistance and report the incident.
Recommendation should be given to the installation for all staff to withdraw to a safe haven
until the pirates depart. Secure all the access doors to the accommodation, safe haven.
Following the incident, the installation should conduct searches to find missing supplies and a
full report should be submitted to the ERT.
ERT to submit the report the Coast Guard / Navy / Police / International Maritime Bureau
(IMB), as appropriate
An action list should be generated to avoid re-occurrences.
5.3 INTERNATIONAL SHIP AND PORT FACILITY SECURITY (ISPS) CODE
The ISPS Code was adopted by the International Maritime Organization (IMO) in December
2002 and became a regulation in July 2004. The ISPS Code is designed to ensure that security is
considered on board ships and vessels that move internationally.
Any installation that falls under ISPS Code will have a Ship Security Plan (SSP) in place and an
International Ship Security Certificate (ISSC). All requirements stated in the plan are mandated
for compliance.
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This section deals with site-specific security incidents occurring at the Singapore office.
6.1 ENVIRONMENTAL ACTIVIST
Environmental activists activities directed against onshore facilities shall be responded to as
with normal non-specific demonstrations, but with particular sensitivity to media interest.
6.2 BOMB THREAT
In the event that a threat is received, the Emergency Response Team (ERT) Leader will be notified
immediately, The ERT Leader will, in turn, notify the other core ERT Members. The ERT Leader
shall ensure the following is accomplished.
1. Ensure that all particulars are noted on the relevant form(s) (listed in APPENDIX 1)
2. Inform Singapore Operations Manager and QA/QHSE Manager
3. Ensure personnel DO NOT touch or move any suspicious objects
4. Notify all personnel
5. Instruct office staff to stop all work
6. Evacuate or isolate the building/area where explosive risks are high or where a suspected
article is located
7. If the threat is made to the office, the ERT Leader should notify all rigs of alternate ERT
Command and Control Center location and contact numbers
8. In the event that a search is necessary, the Police/ Local Authorities will organize and
conduct the search
Action on finding a suspicious object:
DO NOT TOUCH OR MOVE SUSPICIOUS OBJECTS.
Mark the location of the object on the floor plan to give to the authorities; note room
number as applicable.
Inform the Rig Manager and/or QHSE Manager immediately of the object’s location
and give a quick description of the object.
Leave a conspicuous marker near the device if possible (e.g., a brightly colored card
or similar would be suitable).
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6.3 RECOGNITION OF LETTER AND PARCEL BOMBS
The following is a list of some characteristics to look for which may indicate a letter or parcel
bomb.
Unknown, unfamiliar, or unusual sender
The envelope or package has no return address or has an address that does not exist
Excessive postage
Hand-written or poorly typed address
Incorrect titles or titles with no names, e.g., “Senior Manager Aban”.
Rigid envelope
Excessive weight
Excessive securing material such as tape or string
Lopsided or uneven weight distribution
Strange smell (note: some explosives smell strongly of marzipan or almonds)
Wire can be felt inside the envelope or may protrude from the package.
Oily residue on the wrapper.
Depending on the threat level, treat a package with any of these characteristics as dangerous until
someone can confirm it is OK or a decision is made to treat it as a bomb.
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6.4 LABOUR DISPUTE
In line with local authorities rules and regulations
6.5 AIRPORT RECEPTION/JOURNEY MANAGEMENT
Responsibility for the safe arrival of Company travelers, rests with the individual traveling to the
specific country, unless the security risk is such that the ERT assumes and implements greater
control.
The traveler should be aware of the following information.
Country welcoming briefing and information on immunizations, visas, and cultural
differences, prohibited materials and ensure they comply.
Aban local contact numbers at their destination and the name and address of the
office and their hotel. If they have any questions or are unsure of any detail they
should contact the manager that has tasked them and seek guidance.
Pick-up arrangements from and to the airport.
The Human Resources (HR) department should know the flight number, arrival time, duration of
stay, and departure time for the travelers. In all cases it is the responsibility of the traveler to inform
the Brunei office of arrival details.
6.6 EXTORTION
Extortion is the act of threatening harm to people or equipment unless a demand or demands are
met. The demands can be delivered by mail, telephone, or direct visit by the person themselves.
Extortion demands on any Aban personnel or facility should be treated as an emergency.
For any threat that is suspected as an extortion demand, the ERT Leader is to be notified
immediately.
As soon as the threat has been identified as an extortion demand, the ERT should convene to
manage the response. Attempt to restrict knowledge of the threat to the person that received the
extortion demand and the members of the ERT. The fewer people who know of the threat, the less
likely it is that there will be any leaks.
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Below is a procedures list that can be used by ERT as a guideline to respond to extortion demands.
1, Contact local authority (e.g., Police)
2. Prepare response guidelines for use if the extortionist calls again. Extortionists may try to
establish direct contact with the Company. Preparations for such contact should be
discussed with the Police.
3. Install recording equipment.
4. Brief likely recipients on the threat.
5. A record of events should be maintained to ensure consistency during the period of the
extortion demand. As a minimum, the records should include the following information:
Date and time of each event.
People aware of the extortion demand.
Brief description of the event.
Action taken and by whom.
People aware of any planned actions or responses to the extortionist.
Who was notified outside the organization?
6. Seek advice and approval from the Company for a holding statement in case the event is
leaked to the press.
7. Liaise with the local authority before releasing anything to the media.
6.7 KIDNAP / HOSTAGE SITUATION
Kidnapping is the abduction of a person or persons with the intention of holding them at an
unknown location against their will until a demand for cash or concessions is met.
A Hostage is somebody held prisoner by a person or group, e.g., a criminal or a terrorist
organization, until certain demands are met or money is handed over to facilitate their release.
A kidnapping/hostage of an Aban employee or dependant should be considered a Crisis.
The primary aim should be early and safe release of the hostage(s). Communication with the
kidnappers should be done through a communicator who is instructed by the ERT Leader.
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Below is a list of procedures that can be used as a guideline to respond to a kidnap/hostage
situation.
1. Contain – prevent the incident from becoming common knowledge.
2. Verify that the information credible. Is the alleged victim able to be contacted?
3. Start a log/diary of events.
4. Preserve evidence: make sure there is no undue contact with physical evidence.
5. Confirm key policy decisions.
Involve the Authorities or not?
Conduct of negotiations?
Payment of ransom?
6. Fact finding: discover and verify all possible facts
7. Confirmatory and supportive visits
Visit the incident scene with Authorities once the initial policy decisions have been made.
The aim of these visits is to demonstrate the highest level of Company involvement.
8. Negotiations
9. Release, or Ransom Delivery then release
10. Post Incident actions
Continued support for the victim and family.
Corporate debriefing and damage assessment.
Rationalization of documentation.
Amendment of contingency plans.
If the hostage situation occurs to an Aban employee while they are in the office, it is strongly advised
that the employee not take any action that can result in injury or loss of life.
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6.8 MISSING PERSON
A missing person is an employee who fails to make a routine check call within 24 hours of a
scheduled time, or there is reason to believe, that an employee is missing or when ongoing contact is
suddenly lost. A person shall be deemed “missing” if contact has not been re-established within 24
hours of the last expected contact time.
Actions to be taken when notified of lost contact include the following.
Start a log/diary of events.
The ERT Leader will be contacted concerning a missing person.
The ERT shall collect and record all available information.
The ERT Leader may request HR department to coordinate contact with the next
of kin to inform them of the situation and request information that might be
helpful in tracing the person.
Begin tracing the whereabouts of the person from the last known contact and
communicate any new information to ERT Leader and HR department.
Actions to be taken when contact is not re-established within 24 hours:
The ERT Leader shall decide if a meeting of the full ERT is appropriate.
Keep the missing person’s next of kin informed of developments.
Arrange support for the immediate family if they are in country.
Review personnel records of missing person to assess any relevant medical
condition, availability, and supply of necessary medications.
The ERT Leader shall give instructions for contacting local authorities.
Contact the respective Consulate or Embassy for assistance in locating the
missing person.
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6.9 CIVIL UNREST
Civil unrest, to the extent that the safety or well being of employees or facilities are threatened, is
extremely unlikely to develop without substantial warning. Such degeneration will be reported in
local and probably international media, and situation assessments will be available from foreign
government representative offices and the Control Risks Group “Country Risk” and “City Brief”
websites available on the internet.
6.10 CIVIL DISPUTE
Generally, but not always, community disputes tend to follow a structured process. The normal
sequence is as follows.
A letter of complaint is sent from the community to the client detailing the points of
dissatisfaction.
Negotiations ensue.
Breakdown in negotiations may occur leading to community action
Before taking any action, a decision must be made regarding whether the response will be “Legal” or
“Negotiated”. A factor essential to the successful resolution of disputes is ensuring the establishment
of effective communications between the Company and the authorized Community representatives.
It may be necessary to meet with Community representatives, who must be those authorized in a
Memorandum of Understanding (MOU), or other authorized document, to speak on behalf of the
community.
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7.1 INTRODUCTION
In the event of a gradual deterioration in the socio-political situation, the Emergency
Response Team (ERT) Leader will authorize the formation of an Evacuation Response
Team for all UAE-based expatriate resident employees and their dependants.
The Evacuation Response Team will meet at the Emergency Response Center (ERC) or
alternate location, which will be advised as required depending upon the prevailing
circumstances and on the relative safety of each location.
At this time, the Evacuation Response Team will transmit a “THREAT LEVEL” notice to
all Aban employees and their dependants. Personnel will be instructed where to go and
what to do in accordance with the threat level indicated.
7.2 CLASSIFICATION OF THREAT LEVELS
The Company has assigned 5 (five) ascending threat levels as follows.
Threat Level Zero (0) - Normal (No specific threat)
Threat Level One (1) - Caution (Low Threat)
Threat Level Two (2) - Alert (Medium Threat)
Threat Level Three (3) - Emergency (High Threat)
TThreat Level Four (4)- Crisis (Operation shutdown)
7.3 CLASSIFICATION OF PERSONNEL
Personnel are grouped into three (3) categories: Dependants, Nonessential, and Essential.
These categories of personnel will potentially be evacuated at different times as threat
levels escalate, commencing with Dependants.
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Threat Level Dependants Nonessential Essential
Level 1 CAUTION
Voluntary No No
Level 2 ALERT
Recommended Voluntary No
Level 3
EMERGENCY
Mandatory Mandatory No
Level 4 CRISIS
Evacuated Evacuated Mandatory
Dependants: expatriate employee’s family members that are based with the employee
Essential and Nonessential will be categorized by the Evacuation Team Leader when the Threat
Level is above Zero (0).
7.4 EMERGENCY RESPONSE CENTER (ERC)
The ERC will be the Aban Offshore Ltd Office:
X10, Lot 4190, Simpang 353,
Jalan Maulana, Kuala Belait KA2931,
Negara Brunei Darussalam.
Unless otherwise advised.
7.5 ASSEMBLY POINT
Depending on the level of threat and the arrangements for evacuation, the Evacuation Response
Team may recommend that personnel proceed to an assembly point prior to evacuation. The Aban
Office will be the default assembly point. At the appropriate time, personnel will be instructed by
an Evacuation Response Team member regarding gathering at the appropriate assembly point.
Assembly points will serve as final gathering points prior to departure for the airport.
7.6 THREAT LEVEL ACTION CHARTS
Threat level action charts for Levels 1-4 follow.
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Level 1: CAUTION – LOW THREAT
Description: Political/security environment has deteriorated and events have occurred which illustrate a further deterioration is likely. Examples:
Civil unrest outside the capital; limited civil unrest within the capital, such as peaceful demonstrations; limited targeting of ethnic minorities with
authorities in control of situation. This threat level could include when one of the following takes place: a sustained terrorist campaign by one or
more terrorist group, travel becomes difficult and requires planning, companies face security problems, and business conditions becomes
difficult.
Response: The ERT should issue a threat level notice and consider allowing voluntary evacuation of dependants at this stage depending upon local
circumstances.
Emergency Response
Team Security Issues
Human Resources
Issues Communication Issues
Logistics/Transportation
Issues All Employees and Dependants
1. Issue Threat Level Notice and encourage feedback.
2. Meet to evaluate the situation
and review the Evacuation Response Plan.
3. Confirm Evacuation Plan up
to date. 4. Contact factual information
sources, i.e., security firms,
embassy, locals, other companies.
5. Confirm availability of hotels,
assembly points, embarkation
points and reception points.
6. Consider voluntary
evacuation of dependants. 7. Ensure Company records are
categorized according to
confidentiality, backed-up, and consider data transfer to
Operations Office.
8. Restrict inbound travel to essential personnel only.
1. Review the physical security of facilities,
offices, and residences.
2. Liaise with information sources and provide
security briefs to ERT
on current situation and an assessment of likely
outcomes.
3. Brief dependants and employees on general
security awareness.
4. Identify security guard and escort resources.
SCHOOL ISSUES
1. Liaise with all relevant
schools to establish emergency plans.
1. Obtain updated airline schedules.
2. Confirm with pre-
arranged hotels concerning room
availability.
3. Pre-arrange visas to ensure staff can
depart to chosen
destinations.
1. Test all means of communication
including telephones,
hand-phones, email, fax, satellite phone, runners.
2. Throughout the crisis period, establish and
maintain communication
with Operations Office, embassies, schools,
residences, information
providers, and service
providers.
FINANCIAL ISSUES
1. Ensure ready cash source
for purchase of emergency supplies and
hotel accommodation
funding.
1. Contact transport providers and
ensure they are
available for use.
2. Assess privately
owned/leased
and company transport
availability.
3. Identify alternative
transportation.
4. Vehicles to be kept refueled.
LEGAL ISSUES
1. Address legal issues
and advise ERT.
1. Review residential and personal security arrangements.
2. Become familiar with
Evacuation Response guidelines.
3. Check passport validity.
4. Know contact details and whereabouts of other families
within your designated
Evacuation Assembly group. 5. Inform Warden of any change
in circumstance, i.e., contact
details, changing location for
weekend, etc.
6. Follow direction and advice of
the ERT. 7. Be prepared to take
responsibility for dependants
and self if the situation seriously deteriorates.
8. Prepare “Grab Bags” for each
person containing essential items, i.e., documents, money,
medicine, etc.
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Level 2: ALERT – MEDIUM THREAT
Description: There is clear evidence that civil unrest is escalating, or is likely to escalate. The authorities demonstrate a capability to keep it
under control. Embassies may issue travel advisories. Examples: Degree of organization of civil unrest, increasing vulnerability of residential
areas, food and water shortages, power cuts. Large scale: protest inside capital area. Minorities targeted in increasing scale, incidents becoming
more widespread. Embassies issue evacuation notices. This could include when two of the following takes place: a sustained terrorist
campaign by one or more terrorist group, travel becomes difficult and requires planning, companies face security problems, business
conditions becomes difficult. Embassies issue evacuation notices.
Response: The ERT should implement recommended evacuation of dependants, voluntary evacuation of nonessential personnel. Contact and
determine refuge country, update HQ and relevant embassies. Set up hotline service for dependants.
Emergency Response
Team
Security
Issues
Human Resources
Issues
Communication
Issues
Logistics/Transportation
Issues
All Employees and
Dependants
1. Transmit Threat Level Notice via
communication system.
2. Implement recommended evacuation of
dependants.
3. Update employees of situation.
4. NO inbound travel unless approved by
Division Manager or ERT Leader.
5. Consider accommodating essential
employees in hotels closer to office.
6. Contact Operations Office for assistance as necessary.
7. Inform embassies of evacuation
arrangements.
8. Prepare for the disposal, storage, and
transmission of company assets and
proprietary information.
9. Categorize essential and nonessential
personnel.
10. Identify and brief local staff on their “take over” duties.
1. Review office and
residential security arrangements.
2. Brief staff on
security awareness and “no-go” areas.
3. Brief visitors on security situation
and on Warden
Communication
System.
4. Arrange escorts for
evacuation of dependants to
assembly and
embarkation points, if necessary.
5. Implement security
measures for vacant residences of
evacuated
personnel.
1. Ensure adequate food,
water, and medical supplies are assembled and available
for distribution.
2. Coordinate with travel bureau for departure
itineraries of evacuees.
3. Coordinate reception
arrangement for evacuees.
4. Advise employees/dependants of
departure travel schedule.
5. Update Warden Communication System to
cover departing personnel.
6. Coordinate activities at assembly and evacuation
points.
7. Update Operations Office and the embassy on
expatriate movements.
1. Maintain
Communications links and establish new
contacts as needed.
FINANCIAL ISSUES
1. Distribute additional
funds as and when
required.
2. Secure additional funds
if necessary.
1. Distribution of
emergency supplies to residences.
2. Provision of transport for
movement of dependants from residences to
assembly points and onto embarkation points.
3. Provision of local drivers
and security escorts.
4. Confirm reservations for
evacuation of
nonessential personnel, if necessary.
5. Monitor emergency
supplies and make necessary adjustments.
6. Liaise with alternate
evacuation resources.
1. Cooperate with ERT & follow
instructions.
2. Implement pre-determined
plans for pets, visitors,
domestics, etc.
3. Secure residence and
remaining belongings in preparation for evacuation.
4. Take all the important
personal papers out of country with you or dependants.
5. Keep passport with you at all
times.
6. Prepare only one (1) suitcase
per person.
7. Do not notify or involve anyone other than your
dependants on emergency
plans.
BRUNEI
SHORE-BASE EMERGENCY RESPONSE MANUAL
Section: 7
Revision No.: 0
Issued Date: 31 August 2010
EMERGENCY EVACUATION PLAN Approved By:
Page 41 of 67
Level 3: EMERGENCY – HIGH THREAT
Description: There is clear evidence of a breakdown in law and order to such a degree that there is potential danger to the general safety of
Company personnel. Embassies may issue evacuation notices. Examples: Civil insurrection, violence aimed at Government, destruction of
specific government buildings, rioting and looting, major natural disaster, dramatic increase in crime directed at wealthy, substantial desertions
from security forces, lack of response to emergency situations, minorities specifically targeted, embassies issue evacuation notices. This could
include when three of the following takes place: a sustained terrorist campaign by one or more terrorist group, travel becomes difficult
and requires planning, companies face security problems, business conditions becomes difficult.
Response: The ERT should implement mandatory evacuation of nonessential personnel, and commence hand-over operations to local staff.
Sensitive documents should be taken into custody of personnel remaining and abandon or destroy the remainder.
Emergency Response
Team
Security
Issues
Human Resources
Issues
Communication
Issues
Logistics/Transportation
Issues
All Employees and
Dependants
1. Transmit revised Threat Level
Notice via communication
system.
2. Implement mandatory
evacuation of dependants and
nonessential employees.
3. Appoint local nationals to
cover for nonessential
employees.
4. Prepare for downscale of
operation in conjunction with
Operations Office.
5. Remain in close contact with
embassies should pre-arranged
evacuation methods become untenable.
6. Remove, transfer or destroy all
copies of sensitive information.
1. Enforce security measures
in accordance with ERT’s
decision regarding the protection of assets and
proprietary information.
2. Provide security escorts for evacuating
nonessential employees to
assembly and embarkation points.
1. Liaise with Embassies
and provide them with
information on remaining expatriate
employees.
2. Update Operations Office on expatriate’s
movements.
3. Revise Warden communication system
to cover departing
personnel.
1. Maintain
communication links
and establish new contacts as needed.
FINANCIAL ISSUES
1. Arrange transfer of
company financial assets.
2. Secure additional funds
if necessary.
1. Liaise with service
providers and arrange
transportation of nonessential employees
to depart for safe
havens/overseas.
1. Remain in close contact with
ERT at all times.
2. Follow all instructions immediately and precisely.
3. Restrict movements to work
and residence.
4. Nonessential personnel to take
only one (1) suitcase per
person.
5. Bring two days of ready-to-eat
food and water to the assembly
point.
6. Check in with assembly point
leaders at assembly points.
7. Notify ERT of any change in plan.
BRUNEI
SHORE-BASE EMERGENCY RESPONSE MANUAL
Section: 7
Revision No.: 0
Issued Date: 31 August 2010
EMERGENCY EVACUATION PLAN Approved By:
Page 42 of 67
Level 4: CRISIS – OPERATION SHUTDOWN
Description: Civil unrest has reached the point where the complete fabric of government and civil order has broken down. Business continuation
is impossible and any remaining personnel are in immediate danger. Examples: Military hostilities, factional in-fighting, civil war, hostile and
dangerous environment, travel around region very difficult, potential martial law situation, business continuity is impossible or unrealistic,
embassies issue evacuation notices.
Response: The ERT should implement mandatory evacuation of all essential personnel by the most appropriate pre-determined means identified.
Emergency Response
Team
Security
Issues
Human Resources
Issues
Communication
Issues
Logistics/Transportation
Issues
All Employees and
Dependants
1. Transmit revised Threat Level Notice.
2. Implement mandatory
evacuation of essential personnel.
3. Determine whether to
continue operating or pass on all “key roles” to
local nationals.
4. Liaise with embassies with regards to
evacuation of remaining
expatriates.
5. Liaise with Operations
Office regarding
expatriate evacuation.
6. Confirm reception
arrangement.
1. Secure offices.
2. Ensure local nationals are
in place, if possible.
3. Arrange security escorts for evacuating personnel.
4. Arrange security measures
for local nationals.
1. Update Operations Office
and Embassies on
evacuation of remaining
essential personnel.
1. Maintain communication
links and establish new
contacts as needed.
FINANCIAL ISSUES
1. Liaise with Operations Office and transfer any
remaining financial
assets.
1. Provision of transport to
sustain ongoing business
requirements or final
withdrawal of remaining expatriate personnel.
1. All remaining essential
personnel to evacuate out of
country if situation allows
and is deemed necessary by the ERT.
BRUNEI
SHORE-BASE EMERGENCY RESPONSE
MANUAL
Section: 7
Revision No.: 0
Issued Date: 31 August 2010
EMERGENCY EVACUATION PLAN Approved By:
Page 43 of 67
Appendix A – Plan of Brunei Office
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: 8
Revision No.: 0
Issued Date: 31 August 2010
MANUAL DISTRIBUTION AND REVISION Approved By:
Page 44 of 67
All proposed revisions to this manual will be approved by the QA / QHSE Manager.
Hard copies of this Manual will be made available in the Brunei and Singapore operational offices.
Table of Revisions
Revision No Revision Date Description of Change
Rev 0 31 August 2010 Initial Release
Rev 1 01-May 2013 Office Phone Numbers and Fax
Other’s number and addres
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: 9
Revision No.: 0
Issued Date: 31 August 2010
APPROVALS Approved By:
Page 45 of 67
Approved by: Adrian Gray QA / QHSE Manager
Signature Name Position
Approved by:
Sunder
Ramasubramaniam DD8 Rig Manager
Signature Name Position
Reviewed by: Eddie McWilliams Brunei QHSE Manager
Signature Name Position
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: Appendix 1
Revision No.: 0
Issued Date: 31 August 2010
INITIAL ACTIONS SHEETS Approved By:
Page 46 of 67
ERT LEADER
EMERGENCY FAX: +
REMINDER: YOU ARE TASKED WITH THE FOLLOWING:
• 30 MINUTES AFTER CALL-OUT TO CHECK ON STATUS OF ALL
TEAM MEMBERS.
• TO ENSURE THAT THE EMERGENCY ROOM HAS BEEN SET
UP.
• TO ENSURE THAT PROVISION FOR DEALING WITH PRESS
AND PERSONNEL HAS BEEN/IS BEING PUT IN PLACE.
• TO ENSURE THAT THE RELEVANT AUTHORITIES HAVE
BEEN/ARE BEING CONTACTED.
• ISSUE CONTACT NUMBERS AS NECESSARY.
• TAKE OVERALL CHARGE OF THE EMERGENCY RESPONSE,
ISSUING DIRECTIONS AND BRIEFING AS NECESSARY.
• MAKE CONTACT WITH ADDITIONAL OFFICES IF DEEMED
NECESSARY.
• YOU MAY CALL OUT ANY OR ALL OF THE FOLLOWING:
• TECHNICAL ADVISOR
• ADMINISTRATIVE COORDINATOR
• UNIFORMED SECURITY GUARD
TELEPHONE SHEET ATTACHED TO THIS DOCUMENT
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: Appendix 1
Revision No.: 0
Issued Date: 31 August 2010
INITIAL ACTIONS SHEETS Approved By:
Page 47 of 67
DEPUTY
ERT
LEADER
EMERGENCY FAX: +971 65 305 714
REMINDER: YOU ARE TASKED WITH THE FOLLOWING:
• ASAP AFTER ARRIVAL, SET UP THE ERC UNTIL
ADMINISTRATIVE COORDINATOR ARRIVES.
• CALL OUT TO OTHER TEAM MEMBERS.
• BRIEF WITH TEAM LEADER.
• COLLECT YOUR BINDER, LOGGING SHEETS.
• START TO RECEIVE INCOMING CALLS.
TECHNICAL
ADVISOR
EMERGENCY FAX: +
REMINDER: YOU SHOULD CARRY OUT THE FOLLOWING
TASKS:
OBTAIN THE FOLLOWING MANUALS AND PLANS FOR THE
INSTALLATION AS APPLICABLE:
OPERATING MANUAL, CONTINGENCY MANUAL, SAFETY
CASE, DRILLING MANUAL, A SET OF GENERAL
ARRANGEMENT DRAWINGS, AVAILABLE PHOTOGRAPHIC
RECORDS
BE PREPARED TO ASSIST WHERE REQUIRED. MAKE
CONTACT WITH
1. COASTGUARD
2. CLASSIFICATION SOCIETY
3. WARRANTY SURVEYORS*
4. POLICE OFFICE*
5. MEDICAL SUPPORT
6. HSE
7. INSURERS (VIA HQ)
*IF APPROPRIATE
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: Appendix 1
Revision No.: 0
Issued Date: 31 August 2010
INITIAL ACTIONS SHEETS Approved By:
Page 48 of 67
QHSE ADVISOR
EMERGENCY FAX: +
REMINDER: YOU SHOULD CARRY OUT THE FOLLOWING
TASKS:
OBTAIN THE FOLLOWING MANUALS AND PLANS FOR THE
INSTALLATION AS APPROPRIATE:
INSTALLATION ERP MANUAL, COUNTRY/ CORPORATE ERP
MANUAL, SAFETY CASE
BE PREPARED TO ASSIST WHERE REQUIRED. MAKE
CONTACT WITH
1. COASTGUARD
2. CLASSIFICATION SOCIETY
3. WARRANTY SURVEYORS*
4. POLICE OFFICE*
5. MEDICAL SUPPORT
6. HSE REGULATORY BODY OR EQUIVALENT
7. INSURERS*
*IF APPROPRIATE
LOG KEEPER
REMINDER:
• YOU SHOULD MAKE A NOTE OF THE TIME NOTIFIED OF
THE INCIDENT AND DETAILS OF THE CALL IN THE
MESSAGE LOG.
• YOU SHOULD PROCEED TO THE EMERGENCY RESPONSE
CENTRE.
• YOU SHOULD ENSURE THAT THE INFORMATION BOARDS
ARE DISPLAYED.
• YOU SHOULD RETRIEVE THE INITIAL ACTION SHEET AND
TAKE LISTED ACTIONS ACCORDINGLY.
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: Appendix 1
Revision No.: 0
Issued Date: 31 August 2010
INITIAL ACTIONS SHEETS Approved By:
Page 49 of 67
ADMINISTRATIVE
CO-ORDINATOR
REMINDER:
IT IS THE FIRST TASK TO ESTABLISH YOUR LINES OF
COMMUNICATION AND EVALUATE CURRENT INFORMATION.
THE LOG KEEPER SHOULD DISTRIBUTE A RIG INFORMATION
SHEET.
REMINDER: YOU ARE TASKED WITH THE FOLLOWING:
• SOON AFTER ARRIVAL, SET UP THE ERC.
• ENSURE THAT THE EMERGENCY RESPONSE LOCATIONS
ARE EQUIPPED WITH MATERIALS LISTED IN EMERGENCY
RESPONSE PLAN KIT.
• ASSUME LOG KEEPER DUTY UNTIL HIS/ HER ARRIVAL.
• MAKE SURE THE LOGGING SYSTEM AND ADMINISTRATIVE
ASSISTANT (IF REQUIRED) IS PREPARED.
• ARRANGE THE SYSTEM OF SEALING MAIN ENTRANCE
FROM UNAUTHORISED ENTRY TO ERC.
PERSONNEL
CO-ORDINATOR
REMINDER:
• YOU SHOULD OBTAIN A CURRENT POB LIST AND CONFER
WITH THE ERT LEADER AS TO THE NEXT ACTION.
• YOU SHOULD ASK THE PUBLIC RELATIONS COORDINATOR
FOR COPIES OF ANY RELATED PRESS RELEASES,
PARTICULARLY THE HOLDING STATEMENT IF APPROVED.
• YOU SHOULD ENSURE YOU HAVE ENOUGH PERSONNEL
RESPONDERS TO COPE WITH THE NUMBER OF CALLS AND
ORGANISE RELIEFS FOR RESPONDERS AS REQUIRED.
• CONSIDER ADOPTING A POLICY OF CALLING NEXT OF KIN
WHEN DETAILS OF THEIR RELATIVES BECOMES
AVAILABLE.
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: Appendix 1
Revision No.: 0
Issued Date: 31 August 2010
INITIAL ACTIONS SHEETS Approved By:
Page 50 of 67
PUBLIC
RELATIONS
COORDINATOR
REMINDER:
• ASCERTAIN FROM THE EMERGENCY TEAM LEADER
BEFORE USING THE HOLDING STATEMENT.
• GET AGREEMENT WITH TECHNICAL ADVISOR ON FAST
FACTS INFORMATION SUCH AS RIG NAME, CLIENT, DESIGN,
MAXIMUM MANNING, ETC.
INITIAL CONTACT:
• YOU SHOULD ESTABLISH CONTACT WITH DESIGNATED
COMPANY COMMUNICATIONS MANAGER AND THE
CLIENT’S PUBLIC RELATIONS DEPARTMENT.
• YOU SHOULD ASCERTAIN THAT THERE ARE NO NEW PRESS
INSTRUCTIONS FROM THE COMPANY EXECUTIVE
OFFICERS BY CONTACT WITH THE EMERGENCY RESPONSE
TEAM LEADER.
TELEPHONE SHEET ATTACHED TO THIS DOCUMENT
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: Appendix 1
Revision No.: 0
Issued Date: 31 August 2010
INITIAL ACTIONS SHEETS Approved By:
Page 51 of 67
SWITCHBOARD
OPERATOR
COLLECT THIS SHEET AND CALL OUT THE EMERGENCY
RESPONSE TEAM
ERT CALL OUT NUMBER IS AS IDENTIFIED ON WEEKLY EMAIL
NOTIFICATION.
EMERGENCY FAX: +971 65 305 714
EMERGENCY RESPONSE CENTER EXTENSIONS ARE AS
FOLLOWS: ERT LEADER +
Ext 126
DEPUTY ERT LEADER
HSE ADVISOR +
Ext 120
TECHNICAL ADVISOR +
Ext 202
PERSONNEL COORDINATOR +
Ext 105
ADMINISTRATIVE COORDINATOR
PUBLIC RELATIONS COORDINATOR
INITIAL ACTIONS:
• COLLECT THE LOGGING SHEETS
• ASSIST IN EMERGENCY CALL OUT TO ALL EMERGENCY
RESPONSE TEAM.
• ENSURE ALL CONTACT INFORMATIONS ARE AVAILABLE.
• ENSURE THAT THE MAIN DOOR IS SEALED TO NON-
ESSENTIAL PERSONNEL.
IF PERSONNEL/PRESS LINES ARE ENGAGED, WHEN NO
STATEMENT AVAILABLE, SAY:
"There has been an incident on the ________________
(installation/facility) in __________________ (country/area).
No details are available at present, but our Emergency Response Plan has
been initiated. A statement will be released as and when further
information is received. Please leave your name and telephone number, a
member of the staff will contact you at the earliest opportunity.”
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: Appendix 1
Revision No.: 0
Issued Date: 31 August 2010
COMMUNICATION WITH FAMILIES – INCOMING CALLS
LOG Approved By:
Page 52 of 67
Date:
Event:
Log Taken by:
Time Caller Name Address Contact Number Employee Name Relationship
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: Appendix 1
Revision No.: 0
Issued Date: 31 August 2010
BOMB THREAT INFORMATION FORM Approved By:
Page 53 of 67
Date: ______________________ Time: _________________________
PERSON RECEIVING CALL
Name: ______________________ Position: __________________________
SOURCE OF CALL
Emergency Call Public call box Private Telephone Mobile Phone
EXACT WORDS SPOKEN
__________________________________________________________________________________________________
__________________________________________________________________________________________________
__________________________________________________________________________________________________
ASK THE CALLER
WHERE is the exact location of the bomb?__________________________________________
WHEN is it due to go off? ________________________________________
WHY are you making this threat? __________________________________________
WHO are the organizers?__________________________________________
WHERE are you speaking from? __________________________________________
SPEECH
Estimated Age _______ ______ Male _____ Slow _____ Soft
______ Female _____ Normal _____ Loud
______ Adult _____ Rapid _____ Broken
______ Child _____ Excited _____Sincere
BACKGROUND NOISES: ________________________________________________________
REMARKS:____________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
ACTION TAKEN
Company Official informed __________________________________________________
Police informed ___________________________________________________
CALL ON TAPE? YES / NO
ON COMPLETION TO BE RETAINED - MAY BE REQUIRED BY THE POLICE
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: Appendix 3
Revision No.: 0
Issued Date: 31 August 2010
EMERGENCY RESPONSE CENTER (ERC) Approved By:
Page 54 of 67
Name Designation Phone Mobile Email Address
Sunder R. Rig Manager +673 333 7942 +673 719 0332 sunderr@aban.com
Sunder R. Rig Manager (Direct) +673 333 7941 +673 719 0332
Johnny Yap QHSE Manager +673 333 7942 +673 874 9900 johnnyy@aban.com
Saugata Mukherjee Matco +673 333 7942 +673 873 9191 saugatam@aban.com
BRUNEI EMERGENCY NUMBERS
EMERGENCY CALLS:
AMBULANCE 991
POLICE 993
FIRE & RESCUE 995
SEARCH & RESCUE 998
ELECTRICITY 114
JKR – WATER & GAS 140
SEARCH & RESCUE CENTRE – AIR & SEA 2332600
FLIGHT INFORMATION 2331747 / 2336757
WEATHER INFORMATION 2330142 EXT: 1888
HOSPITALS AS APPROVED BY BRUNEI OFFICE
SURI SERI BEGAWAN HOSPITAL KUALA BELAIT: +673 3335331
RIPAS HOSPITAL +673 2242424
DIRECTORY INQUIRIES 113
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: Appendix 3
Revision No.: 0
Issued Date: 31 August 2010
EMERGENCY RESPONSE CENTER (ERC) Approved By:
Page 55 of 67
INTERNATIONAL AIRLINES - BRUNEI
Royal Brunei
Phone: + 673 2212222
Fax: + 673 2244737
British Airways
Phone: + 673 2226276
Singapore Airlines
Phone: + 673 2227253
Malaysian Airlines
Phone: + 673 2224097
Thai Airlines
Phone: + 673 2242991
Garuda Airlines
Phone: + 673 2235870
EMBASSY / CONSULATES BRUNEI
Australian High Commission
Phone: + 673 2229436
American Embassy
Phone: + 673 2229685
British High Commission
Phone: + 673 2222231
Canadian High Commission
Phone: + 673 2220043
Chinese Embassy
Phone: + 673 2339609
French Embassy
Phone: + 673 2220961
Indonesian Embassy
Phone: + 673 2330180
Indian High Commission
Phone: + 673 2339947
Italian Embassy (Singapore)
Phone: + 65 6250 6022
Netherlands Consulate (c/o BSP)
Phone: + 673 3372051
Pakistan High Commission
Phone: + 673 2424600
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: Appendix 3
Revision No.: 0
Issued Date: 31 August 2010
EMERGENCY RESPONSE CENTER (ERC) Approved By:
Page 56 of 67
EMERGENCY RESPONSE PLAN KIT
On commencement of his/her tour of duty, the Duty Officer shall review and check that the
Emergency Response Plan kit is in place and operational in the ERC. Any discrepancy should be
reported to QHSE Department.
The ERC will have these following items available.
1. Telephone.
2. A copy of the Brunei Emergency Response Plan.
3. All rig’s and region’s Emergency Response Plans should be available.
4. Emergency time log books along with some pens.
5. Communication with Families - Incoming Calls log books.
In the event of an emergency, these log book(s) will also be given to the receptionist for
recording of incoming messages.
6. One set of emergency information boards.
7. One wall clock
8. One whiteboard
9. 1 set of emergency response boards.
10. Aban Offshore Limited Singapore & Brunei Contact details.
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: Appendix 4
Revision No.: 0
Issued Date: 31 August 2010
LOGGING OF EVENTS Approved By:
Page 57 of 67
INITIAL REPORT OF EMERGENCY
General Information
Date of Incident: Time of Incident: Received By:
Reported by: Tel. number:
Installation/ Facility: Division:
Type of Emergency
Fire and Explosion
Pull Off Location
Medivac/ Medical Assistance
Escape of Gases
Abandon Rig
Criminal Act
Well Control Emergency
Mooring Failure
Impending Collision
Helicopter Crash
Uncontrolled Drift
Diving accident
Damaged Vessel
Deteriorating Seaworthiness
Ballast System emergency
Man Overboard
Severe weather
Pollution Control
Other:
Loss of Radioactive Material
Fatalities:
Yes, How Many?
No
Unknown
Injured Persons:
Yes, How Many?
No
Unknown
Endangered Persons:
Yes, How Many?
No
Unknown
Environmental Impact:
Yes
No
Unknown
Brief Description of Emergency
Immediate Assistance Required
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: Appendix 4
Revision No.: 0
Issued Date: 31 August 2010
LOGGING OF EVENTS Approved By:
Page 58 of 67
MESSAGE LOG Page No. ________
Date: ___________
Time Sent to Received from Message/ Incident/ Decision
Position: ________________________________
Name: ________________________________
(Emergency Team position) (Printed & Signature)
Please inform and forward to Log Keeper
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: Appendix 5
Revision No.: 0
Issued Date: 31 August 2010
INTERNATIONAL MEDICAL EVACUATION PROCEDURE Approved By:
Page 59 of 67
Below is a summary of the areas covered in this procedure.
1. Definition of an International Medical Evacuation.
2. Suggested providers for International Medical Evacuations: International SOS and AXA-Inter
Partner Assistance (AXA-IPA)
3. Procedure for initiating an International Medical Evacuation
4. Procedure for reporting and follow up of Occupational (Work Related) injuries/illnesses
1.0 WHAT IS AN INTERNATIONAL MEDICAL EVACUATION?
1.1 Definition
An international medical evacuation is the transfer, generally by airplane, of an injured or ill person from
one geographical location to another in order to obtain adequate medical or surgical care.
Depending on the severity of the medical need, international evacuation may be done via a regularly
scheduled commercial flight or a specialized air ambulance service.
These international medical evacuations are therefore divided into three categories:
Level 1 - No medical escort (such as a registered nurse or physician), commercial flight
Level 2 - Medical escort (such as registered nurse or physician), commercial flight
Level 3 - Air ambulance
1.2 Providers of International Medical Evacuations
International medical evacuations require the assistance of a specialized medical evacuation company.
Aban suggests the following international medical evacuation companies.
a) International SOS (SOS GENEVA Contract 41-192) www.internationalsos.com/world-network
b) AXA-IPA (Contract 0897227*00) www.axa-assistance.com
It is the responsibility of each Regional Management team to review the specific logistics requirements
that would ensure a rapid response so as to effectively achieve an emergency evacuation. Any member of
the Management team (which includes Operations managers) or Singapore Office Management team is
authorized to activate the use of a Medical Evacuation Company.
2.0 PROCEDURE FOR INITIATING AN INTERNATIONAL MEDICAL EVACUATION
2.1 A Company international emergency medical evacuation must be initiated by one of the
authorized Aban managers.
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: Appendix 5
Revision No.: 0
Issued Date: 31 August 2010
INTERNATIONAL MEDICAL EVACUATION PROCEDURE Approved By:
Page 60 of 67
2.2 It is recommended that each region maintains a list of Aban managers authorized to initiate an
international medical evacuation. Unless otherwise specified, this should be the Emergency
Response Team (ERT) Leader or Deputy.
2.3 The Company authorized manager is responsible for gathering information and contacting the
Evacuation Company of choice.
2.4 If an Aban authorized manager cannot be reached locally, one of the supporting ERT can
provide authorization.
3.0 IMPORTANT NOTES ON EMERGENCY EVACUATION
3.1 The initial action by the rig after safely securing and stabilizing the patient is to activate rig
management emergency response teams onshore. Rig management onshore should ensure
coordination and follow-up with onshore resources and ensure the emergency response teams
are properly activated. This is required to be done in order for the rig Medic to establish clear
communications with the local medical support and to confirm rapidly if the patient is required
to be emergency evacuated via air ambulance, Based on the status of the patient, the local
medical support services, and the flight time for the air ambulance to arrive and evacuate, all
factors should be considered to limit the delay of a rapid response of an emergency evacuation.
In all cases, the activation of an air ambulance for emergency evacuation should be considered
as a First Action at the initial report of the incident by rig management to ensure that the air
ambulance is capable of arriving at the location in a minimum amount of time.
3.2 Rig management will coordinate with the Client regarding the use of the Client’s helicopter and
secure appropriate means of transportation from the heliport to the approved clinic as per the
Emergency Response Plan.
3.3 The rig Medic is responsible for escorting the patient in the absence of a medically qualified
person on board the helicopter if medical situation dictates. The most senior First Aider(s) will
take over the Medic’s responsibility during his brief absence from the rig with instructions to
contact the local medical support if a medical case is encountered on the rig. Rig operations
shall be suspended until appropriate medical assistance is in place.
3.4 As a general rule, the local support for medical advice and assistance will be contacted for all
medical cases. The option for the rig to contact directly the Medical Evacuation Company is
available if a second medical opinion is required.
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: Appendix 5
Revision No.: 0
Issued Date: 31 August 2010
INTERNATIONAL MEDICAL EVACUATION PROCEDURE Approved By:
Page 61 of 67
4.0 PROVIDERS FOR INTERNATIONAL MEDICAL EVACUATIONS
4.1 Suggested Providers - International SOS
If you are calling from... You must contact the following emergency center
EUROPE, COMMONWEALTH OF INDEPENDENT
STATES (CIS), AND MIDDLE-EAST
(except INDIA)
SOS - LONDON
Tel: 44 20 8762 8008
Fax: 44 20 8748 7744
INDIA SOS - SINGAPORE
Tel: 65 6338 7800
Fax: 65 6338 7611
WEST AFRICA SOS - PARIS
Tel: 33 1 5563 3155
Fax: 33 1 5563 3156
NORTH AND SOUTH AMERICA SOS - PHILADELPHIA
Tel: 1 (215) 245 4707
Fax: 1 (215) 244-9617
ASIA PACIFIC (except INDONESIA) SOS - SINGAPORE
Tel: 65 6338 7800
Fax: 65 6338 7611
INDONESIA SOS - JAKARTA
Tel: 62 21 750 6001
Fax: 62 21 750 6003
NOTE: SOS can always be activated through a local center/clinic located nearby operations. Please refer to the
complete list of International SOS Centers.
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: Appendix 5
Revision No.: 0
Issued Date: 31 August 2010
INTERNATIONAL MEDICAL EVACUATION PROCEDURE Approved By:
Page 62 of 67
INTERNATIONAL SOS CENTER DIRECTORY
4.2 Second Choice Provider - AXA-IP’s Alarm Center in Chicago, USA
Telephone Number 312 - 935 - 3655
Fax Number 312 - 935 - 3575
AUSTRALIA
SYDNEY Alarm Center Tel: (61) (2) 9372 2468
Alarm Center Fax: (61) (2) 9372 2455
CHINA
BEIJING
Alarm Center Tel: (8610) 6462 9100
Alarm Center Fax: (8610) 6462 9111
HONG KONG (SAR)
Alarm Center Tel: (852) 2528 9900
Alarm Center Fax: (852) 2528 9933
SHANGHAI
Alarm Center Tel: (86)(21) 62 95 0099
Alarm Center Fax: (86)(21) 6390 1428
CZECH REPUBLIC
PRAGUE
Alarm Center (Med) Tel: (420) 222 111 155
Alarm Center (Med) Fax: (420) 222 111
156
Alarm Center (Tech) Tel: (420) 222 111
180
Alarm Center (Tech) Fax: (420) 222 111 181
FRANCE
PARIS Alarm Center Tel: (33) (0) 1 5563 3155
Alarm Center Fax: (33) (0) 1 5563 3156
Japanese Operations:
Alarm Center Tel: (33) (0) 1 5563 3107
Alarm Center Tel: (33) (0) 1 5563 3108
INDONESIA
JAKARTA
Alarm Center Tel: (62) (21) 750 6001
Alarm Center Fax: (62) (21) 750 6003
BALI
Alarm Center Tel: (62) (361) 755 768
Alarm Center Fax: (62) (361) 764 530
SOUTH KOREA
SEOUL
Alarm Center Tel: (82) (2) 790 7561 Alarm Center Fax: (82) (2) 790 6785
SPAIN
MADRID Alarm Center Tel: (34) (91) 572 4363
Alarm Center Fax: (34) (91) 345 1908
SWITZERLAND
GENEVA Alarm Center Tel: (41) (22) 785 6464
Alarm Center Fax: (41) (22) 785 6424
TAIWAN (ROC)
TAIPEI
Alarm Center Tel: (886) (2) 2523 2220
Alarm Center Fax: (886) (2) 2523 9897
THAILAND
BANGKOK
Alarm Center Tel: (66) (0) 2256 7146
Alarm Center Fax: (66) (0) 2256 7151/0
UNITED KINGDOM
LONDON
Alarm Center Tel: (44) (0) 20 8762 8008
Alarm Center Fax: (44) (0) 20 8748 7744
USA
PHILADELPHIA
Alarm Center Tel: (1) (215) 245 4707
Alarm Center Fax: (1) (215) 244 9617
VIETNAM
HO CHI MINH CITY
Alarm Center Tel: (84) (8) 829 8520
Alarm Center Fax: (84) (8) 829 8551
HANOI Alarm Center Tel: (84) (4) 934 0555
Alarm Center Fax: (84) (4) 934 0556
JAPAN
TOKYO Alarm Center (Jap) Tel: (81)(3) 5210
1515
Alarm Center (Eng) Tel: (81)(3) 5210 4334
Alarm Center Fax: (81)(3) 5210 2272
MALAYSIA
KUALA LUMPUR
Alarm Center Tel: (603) 27163033
Alarm Center Fax: (603) 2711 1311
MYANMAR
YANGON Alarm Center Tel: (95) (1) 667 877
Alarm Center Fax: (95) (1) 667 866
NEW ZEALAND
AUCKLAND
Alarm Center Tel: (64)(9) 359 1635
Alarm Center Fax: (64)(9) 359 1648
PHILIPPINES
MANILA
Alarm Center Tel: (63) (2) 637 0707
Alarm Center Fax: (63) (2) 637 4872
RUSSIA
MOSCOW Alarm Center Tel: (7) (0 95) 937 6477
Alarm Center Fax: (7) (0 95) 937 6472
SINGAPORE
(Worldwide Headquarters)
Alarm Center (Eng) Tel: (65) 6338 7800 Alarm Center (Eng) Fax: (65) 6338 7611
Alarm Center (Jap) Tel: (65) 6336 3080
Alarm Center (Jap) Fax: (65) 6338 7622
SOUTH AFRICA
JOHANNESBURG
Alarm Center Tel: (27) (11) 541 1350
Alarm Center Fax: (27) (11) 541 1058
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: Appendix 6
Revision No.: 0
Issued Date: 31 August 2010
EMERGENCY RESPONSE CENTER QUARTERLY
CHECKLIST Approved By:
Page 63 of 67
EMERGENCY RESPONSE CENTER QUARTERLY CHECKLIST
ITEM ACTION
Clock Check time and date.
Emergency response/ contingency
manuals
Ensure one for each rig and an onshore one is present.
Ensure that there is a copy of the latest Aban Emergency
Response Manual (ERM)
Spare Pens Ensure sufficient spare pens. There should be sufficient pens for
each emergency response team member.
Emergency Response Team Phones Test phone by plugging in and calling out.
Telephone Lines Ensure the phone line is available.
Internal Telephone List Ensure latest one is present.
Wall Board Ensure cleaned off. Markers and wiper available.
Check the ER phone number Contact number and alternate number distributed as Weekend
contact
1. ________________ 2.________________
3. ________________ 4.________________
Emergency Response Contact List Update ERM Appendices 2, 5, and 7 if the contact information
changes.
Date: _____________________
Checked by: _______________
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: Appendix 7
Revision No.: 0
Issued Date: 31 August 2010
CONTACT LISTS Approved By:
Page 64 of 67
ABAN SINGAPORE OFFICE CONTACT DETAILS
Name Designation Ext
Contact No Email Address
Main Office - - 62946364/6500 1300
Fax - - 62948540
Orchid / Emergency Response Centre 2904
Daffodil Conf. room 2900/ 2901
Tulip Conf. room 2902
Maple Conf. room 2903
Daisy Board Room 2905
Auditor I 2105
Auditor II 2106
Aban Singapore Brunei +673 333 7942
Belati Oil Field Sdn.Bhd +603 21643750
AOL - Dubai - - 971-4-3584777
AOL – CHENNAI - - 91-44-28195555
AOL – MUMBAI - - 91-22-26616016
Management Reji Abraham Chairman 2301 91-9940340000
C.P.Gopalakrishnan CEO / Director 2302 9230 7991
P. Venkateswaran Director 2326 91-9940340005
Adrian Gray General Manager – QA/QHSET 2315 9726 6662 adrianr@aban.com
Aldo Vella Sr. Manager –Marine Operations 2318 9838 1426 aldov@aban.com
Asmieeta Accounts Assistant 2125 8180 6480 asmieetak@aban.com
Allen Senior Officer Accounts 2122 8126 9478 allenfookl@aban.com
Babu Sr. Purchasing Manager 2204 9152 8183 babud@aban.com
Balaji Accounts Executive 2124 9145 1820 balajin@aban.com
CC Lee Accountant 2121 9615 7715 leecc@aban.com
Deepak Chopra Manager-Technical Operations 2319 9623 1262 choprad@aban.com
Daniel Tan Purchasing 2123 9139 2746 danielt@aban.com
Eddie Training Manager 2207 9825 5916 edwardm@aban.com
Ishani QA/QHSET - Administrator 2126 8399 0574 ishanit@aban.com
Kalyan Senior Finance Manager 2209 9004 2653 kalyanb@aban.com
Laurent Godefroy Senior Subsea Consultant 2208 9177 3425 godefroyl@aban.com
Narasimhan R.L Sr Manager – Finance & Acc 2210 94527607 narasimhanrl@aban.com
Ramanathan Financial Controller 2323 9734 3943 ramaps@aban.com
Ramachandran Senior Accounts Executive 2127 9455 1255 ramm@aban.com
Sudha Recep cum Admin Asst 2000/ 2100
9880 6267 recep@aban.com
Suzie Office Assistant 2999 9734 1746
Venkat Ramanan General Manager - Finance 2324 9234 3892 venkatnvr@aban.com
Valerie Officer – Human Resources 2120 9836 6407 valerieyyl@aban.com
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: Appendix 7
Revision No.: 0
Issued Date: 31 August 2010
CONTACT LISTS Approved By:
Page 65 of 67
Ramesh IT Support 9003 7470 ramesh@it-grid.com
Prabhu IT Support 9777 0026 itsupport@it-grid.com
Vaikunth IT Support 8346 6000 itsupport@it-grid.com
Radhika IT Support 83079179 ts@it-grid.com
ABAN INDIA OFFICE CONTACT DETAILS
S.NO NAME Mobile No Ext No E- mail Id
1 REJI ABRAHAM 9940340000 1002 reji@aban.com
2 VENKATSHWARAN.P 9940340005 1005 venkatp@aban.com
3 GOPALAKRISHNAN . CP 9940340003 1004 gopalcp@aban.com
4 KANNIAPPAN 9940340009 1008 kanniappanv@aban.com
5 S.BASKAR 9940340017 1200 bhaskars@aban.com
6 RAJKUMAR 9940340019 1009 rajakumarjrd@aban.com
7 SRINIVASAN S 9940340016 1251 srinivasans@aban.com
8 MENON CPS 9940340128 1255 sundareswaranm@aban.com
9 SEGHAL 9789099355 1209 mohanb@aban.com
10 RAMSUBRAMONIAN 9940340029 1460 ramv@aban.com
11 SHIVAKUMAR 9845847474 1467 shivabs@aban.com
12 VIJAY SAHETA 9940340022 1252 vijays@aban.com
13 SRINIVASA RAGHAVAN K 9940340021 1208 ragavenk@aban.com
14 PURANDIRAN N.V 9940340020 1211 purandirann@aban.com
15 VINODPILLAI 9790977773 1424 vinodp@aban.com
16 REJI THOMAS 9840995726 1466 regit@aban.com
17 KANNAN.K.N 9500004700 1220 kannank@aban.com
18 VASANTHAKUMAR 9840995005 1443 vasanthkv@aban.com
19 CHATTOPADHAYA. V 9940340028 1453 chattov@aban.com
20 ARUN KUMAR KAILASN 9500044305 1454 arunk@aban.com
21 SURESH.R 9500128646 1257 sureshr@aban.com
22 MAHESH. V 9940340039 1423 maheshv@aban.com
23 SANU Y DASS 9940340023 1431 sanuy@aban.com
24 SARUMATHY S 9500005023 1260 sarumathys@aban.com
25 PANKAJ KUMAR 9940340027 1422 pankajk@aban.com
26 PREM CHERIAN 8754572333 1432 premc@aban.com
27 RAVI.K 9940012695 1259 ravik@aban.com
28 MATHIYALAGAN .K 9940340025 1256 mathik@aban.com
29 SUBRAMANAN.V 9500049811 1253 subramanv@aban.com
30 GANESH SHANKAR 9551261941 1225 ganeshm@aban.com
31 BALAJI .SN 9444030837 1412 balajisn@aban.com
32 BALAJI.M 9600092722 1439 balajim@aban.com
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: Appendix 7
Revision No.: 0
Issued Date: 31 August 2010
CONTACT LISTS Approved By:
Page 66 of 67
33 IDICULLA 9940340024 1215 idicullas@aban.com
34 MARIA ANTONY IRDHAYRAJ 9940340035 1221 antonym@aban.com
35 PK.JOSEPH 9940340050 1428 joepk@aban.com
36 RALPH BINU LAWRENCE 9940184299 1418 binur@aban.com
37 CHANDRU 9500001146 1282 chandruk@aban.com
38 JERALD RANJAN 9940340034 1212 ranjanrj@aban.com
39 DAMODAR 9940340047 1451 damodarbr@aban.com
40 RAMESH RAGHAV . MGK 9940340026 1448 rameshragavmgk@aban.com
41 BINDHU THOMAS 9940340038 1437 bindhus@aban.com
42 DR. SENTHIL 9003272111 1220 senthilc@aban.com
43 BOSCO 9840860721 1219 boscos@aban.com
44 JOHN D RAJA 9940196809 1217 johnd@aban.com
45 ROBY.JM 9940133644 1427 robyjm@aban.com
46 SANDEEP.S 9600092416 1268 sandeeps@aban.com
47 SATISH CHAKRAVARTHY 9600007736 1455 satishg@aban.com
48 SRINIVASALU 9940433364 1434 srinivaslup@aban.com
49 Basil 9840922580 1416 basils@aban.com
50 SUJAN PAUL 9940656538 1444 sujanp@aban.com
51 JANARDHAN MISHRA 9840922548 1404 janardhanm@aban.com
52 SRIRAM 9840509982 1264 srirams@aban.com
53 JOHN ROBERT MATHEW 9940340044 1053 robertj@aban.com
54 RADESH RAO.P 9940340182 1271 radeshraop@aban.com
55 R.GANESH 9444021024 1275 ganeshr@aban.com
56 BAKASH .A A 9940340031 1436 bakashaa@aban.com
57 CHANDRAMOULI .S 9841411158 1269 chandramoulis@aban.com
58 SOLOMON SUKUMAR 9884020354 1440 solomonkumar@aban.com
59 PRATAP. RT 9940340185 1272 prataprt@aban.com
60 AJIESH 9940340048 1452 ajieshi@aban.com
61 PRIYADARSHAN 9940098452 1270 priyadarshanm@aban.com
62 MURUGAPPAN .KM 9940340175 1445 murugappankm@aban.com
63 RANGARAJAN. R 9940340167 1449 rangarajanr@aban.com
64 MURUGESAN. R 9940631420 1461 murugesanr@aban.com
65 JOICE .J 9940489172 1055 joicej@aban.com
66 SUDHARAMANATHAN 9940126664 1054 sudhar@aban.com
67 SELVI VENKAT 8122250195 1058 abanpower@aban.com
68 CIBI JOHN 9940340049 1463 cibyj@aban.com
69 GOVINDRAJAN. N. 9600092419 1274 govindrajann@aban.com
70 ELANGOVAN .A 9940340146 1279 ilangovama@aban.com
71 GANAPATHY V L 9940038244 1218 ganapathyvl@aban.com
72 GEORGE THOMAS 9840199938 1280 georget@aban.com
BRUNEI
SHORE-BASE EMERGENCY
RESPONSE MANUAL
Section: Appendix 7
Revision No.: 0
Issued Date: 31 August 2010
CONTACT LISTS Approved By:
Page 67 of 67
73 JOHN VARGHES 1456 johnv@aban.com
74 MANIESH. KT 9940340176 1276 manishkt@aban.com
75 SURESH.D 9789820701 1277 sureshd@aban.com
76 SARAH BHAVYA VARGHESE 9940012814 1457 bhavyasv@aban.com
77 MADHU. K.S 9940349945 1400 madhuk@aban.com
78 MUTHU KUMAR .M 9841407167 1417 muthukumarm@aban.com
79 KARTHIK BALAJI 9600050452 1458 karthikbalajit@aban.com
80 LALYRANJAN 1057 abanoffshore@aban.com
81 AMARNATH 9791166179 1464 amarnaths@aban.com
82 Ganesh Kumar 9840860790 1410 ganeshk@aban.com
83 R chozhan 9566260974 1464 rajendrac@aban.com
84 ERIC MATHEW 9884172239 1286 ericmv@aban.com
85 SHILAMBUSELVAN 9840803450 1223 shilambua@aban.com
86 VENKATESH 9940188224 1224 venkatesans@aban.com
87 KARTHIK.B 9940200554 1413 karthikb@aban.com
88 AJAY GANESH 9500026292 1476 ajayg@aban.com
89 VYGHA N.K 9940304741 1450 vyghank@aban.com
90 MURALI .S 9789028030 1429 muralis@aban.com
91 DAVID SAMUEL PAUL 9940340056 1284 travelchennai@aban.com
92 KESAVAN. G 9940664603 1435
93 RAMU. B 9940664604 1265
94 RAMU. G 9940664605 1435
95 RAJU JOSEPH 9940340139
96 JAGAN KUMAR 9940664607
97 ARIVAZHAGAN. A 9940340043
98 PRAMOD M 9841198479 1099
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