academic computing / academic resources

School of Health Professions

Academic Computing / Academic Resources

New Student Orientation

Points of Interest on the UTMB homepage

EmailYou will be assigned a UTMB e-mail account upon acceptance. Once you are accepted as a student here, all official school e-mails will be sent to your account address. Email can be accessed through the internal UTMB webpage at http://www.utmb.edu or by typing http://webmail.utmb.eduGetting Help:

If you have any difficulties with your username, e-mail account, or password, please see the Information Services Web site at http://www.utmb.edu/is/Assistance/Help%20Desk/HelpDesk.aspx or contact the

IS Help Desk:Phone: (409) 772-5200E-mail: ishelp@utmb.edu

EmailClick on the webmail link. Login using your UTMB username and password. If you are unable to login to the webmail system or can not remember your password, you will need to call the helpdesk at 409-772-5200

EmailClicking on an email opens the email in the right pane. 25 Mb attachment limit for sending email and 200Mb inbox limit

• Mail can be received on either the iPhone or an Android phone. The instructions can be found at http://www.utmb.edu/is/isbusops/documents/ConfigurationforiPhone.pdf for IPhone and http://www.utmb.edu/is/isbusops/documents/ConfigurationforAndroid.pdf for Android phones.

• For issues with iPhones and Androids and email. Call the helpdesk at 409-772-5200

Getting Email on IPhone and Android

Password Change PageClicking on the password link on the UTMB webpage allows you to change your password.

IS Password Change Page

IS Password Change PageA citrix client will need to be installed and you will be prompted to install it. The helpdesk can assist you with installation.

Password Change Page

Password Change PageChange your password to something that is hard to guess but easy to remember. Do not share your password with anyone!

Rules for PasswordsRules are highlighted below. Passwords EXPIRE after 90 days but can be changed sooner. Your account will become inactivated if not used in 90 days. This will require a reinstatement by your department’s Trusted Requestor.

Software• Software can be purchased at the bookstore for pc’s and

mac’s and can only be installed once due to UTMB’s discounted price from Microsoft.

• Microsoft Office 2010 and 2013 is available for the pc and the mac.

• For distance students who need to purchase software through the bookstore, you can follow the instructions at the following link: http://www.utmb.edu/IS/isbusops/CampusEnterpriseAgreementInformation.aspx

• More information can also be found at http://ar.utmb.edu/studentinfo/bookstore.htm

Antivirus Software• UTMB is licensed to provide Microsoft’s Forefront anti-

virus client software. A copy can be picked up in the Office of Information Security (Administration Building, 4th floor, rm. 4.126) or it can be downloaded from the Microsoft website (same cost: $0) as part of Microsoft’s Security Essentials.

• Security Essentials is available at http://windows.microsoft.com/en-us/windows/security-essentials-download, and contains a couple of other utilities which may be useful for you.

Wireless Access• Wireless access points are on all floors of the SHP building

as well as in some other buildings.• The Link to setup wireless on laptops is http://

www.utmb.edu/IS/wireless/default.aspx• Can also call the helpdesk for wireless setup assistance.

Will need to have a current antivirus and all updates to access internet.

• UTMBa is needed to access UTMB network resources--blackboard

• UTMBguest is for outside vendors

• For IPhones and IPads • Touch "Settings" on your iPhone and open "Wi-Fi

Networks." Under "Choose a Network…" select "UTMBa." Enter your UTMB username (utmb-users-m username) and your password.

• For Android Devices• Touch “Settings”. Click on “Wireless & Networks”. Check

the Wi-Fi box. Click on “Wi-Fi settings”. Choose “UTMBa”. Enter UTMB username and your password.

UTMBa Wireless setup for devices

UTMB alerts!Emergency Notification System

Registration instructions for UTMB alerts! at http://www.utmb.edu/emergency_plan/utmbalerts/

The service is only activated in an emergency situation when there is a risk of significant harm or an urgent threat. When such a threat occurs, a brief message will be sent to those subscribed to the system, updating them or instructing them to seek additional information from other existing university information sources.

Student Computer SupportDesktop support is provided for students on personal computers/laptops on a

walk-in basis. Service is provided at the following locations during the hours

designated.

Service Hours Location

Weekdays Admin Pager Cellular office

Hours of Availability

Desktop Support Services are provided to the campus

24 x 7.

To request support contact the UTMB Service Desk at x25200 or for

non-urgent issues email ishelp@utmb.edu

Blackboard 9.1Web-based access to courses from all four UTMB schools is provided by the Blackboard course

management system. Blackboard courses can include many web-based course tools including

announcements, blogs, contacts, calendars, discussion boards, glossaries, journals, messages, tasks,

tests, assignments, audio messaging, and wikis, as well as course content files.

Since Blackboard is web-based, your internet browser must be configured properly to allow all

features to work as designed. Java, Flash, Javascript, and security settings are often necessary to

fully utilize Blackboard courses. Some software installation may also be necessary, e.g. lockdown

browser software to facilitate web-based exams in Blackboard. Tools like Bacus Virtual Microscopy

require properly installed and configured Java. See the link below for information on browser

configuration.

Log in: https://eclass.utmb.edu/

Blackboard 9.1 Learn, Tutorials and Help Links

http://ar.utmb.edu/bb/student.asp

Please call (409) 772-8400 (8-5 M-F) or the Information Services Help Desk

at (409) 772-5200 for assistance with Blackboard

Blackboard• UTMB’s Course Management Software

• Online Courses• Online compliance

• Access: UTMB username and Password• http://eclass.utmb.edu Must be on UTMBa wireless on campus to access blackboard

Blackboard Supported Browsers & Operating Systems – Windows & Mac

http://ar.utmb.edu/bb/BrowserSetup/Computer_Setup.htmClick link for full view:

Blackboard Supported Plug-ins• Java is needed for blackboard to function properly.• Blackboard has tested and supports these features with

version 7 JRE. JRE 6 may work, but could result in unexpected behavior. The JRE can be downloaded from

• http://www.oracle.com/technetwork/java/javase/downloads/index.html

BlackboardTo access and use blackboard follow these steps:1. Go to http://eclass.utmb.edu

Blackboard - credentials1. Enter your UTMB username and UTMB email password in

the provided fields.

• Blackboard username: Your Blackboard username is the same as your UTMB email username.

• Password: Your Blackboard password is the same as your UTMB email password.

2. If you have forgotten or do not know your password call information services at extension 25200 (on campus), in Galveston at 409-772-5200 or toll-free at 1-888-898-2401.

3. Click : Login”

Blackboard - First Login ScreenClick on Let’s get started or I’ll do it later

Blackboard – Email profile setupType in your full UTMB email address

Blackboard – Blackboard email verification

Blackboard – Blackboard profile setup

Blackboard – Blackboard picture setup

Blackboard - CoursesAfter clicking on My Institution, on the right side of your screen, click the desired course link

Blackboard – Course menu

Blackboard – My Institution

Click the “My Institution” tab at the top of your screen to select another course, your name or the chevron next to the bb home button

Blackboard – Icons

My Blackboard MenuMy Blackboard menu at the top right of the window gives you a single place for notifications and information about all of your courses.

Blackboard Log OutLogout of Blackboard by clicking the “Logout” button at the top of your screen.

Tegrity Lecture CaptureA link to tegrity can be found in your blackboard course or at https://tegrity.utmb.edu.Login to Tegrity using your UTMB username and password

Tegrity Lecture CaptureCourse list in Active Courses Tab

Tegrity Lecture Capture

Tegrity Lecture CaptureAfter downloading the tegrity app on your tablet or phone, you will be able to input a code that will allow you to have access to the your tegrity lectures. Click on my account to get the code.

Technical SupportFor technical support, contact: Blackboard Technical SupportUTMB Email: Help Desk (UTMB Information Services)Local: (409) 772-5200Toll-free: (888) 898-2401Email: ishelp@utmb.edu

Student Handbookhttp://shp.utmb.edu/documents/865651_WW_Orientation_Bklt_2013_v2.pdf

mySTAR Campus Solutions

Log in: https://mystar.utmb.edu/psp/pprd/EMPLOYEE/EMPL/h/?tab=PAPP_GUEST

Please contact UTMB Service Desk for mySTAR technical issues. The services of the UTMB Service Desk are available 24 hours a day, 7 days a week. The UTMB Service Desk can be contacted on campus at extension #25200, in Galveston at 409-772-5200, Houston at 281-554-1577, or toll-free at 1-888-898-2401.

Less urgent inquiries can also be emailed to ishelp@utmb.edu. Service requests status and new Service requests may also be submitted by visiting http://usd/servicedesk.

mySTAR is the Student Information System for UTMB.

SHP Website – www.shp.utmb.edu

Am I there yet?

Top navigation to UTMB and SHP pages

Left hand navigation - IMPORTANT

Important sections to students

Program and department website links

Academic Events Calendar

News tab with current SHP news

SHP and UTMB directory links

Helpful Education Technology Information

Easy to find additional “Help Info”

Icons – special events and items

• Keep in mind that the main SHP URL is http://www.shp.utmb.edu.

• We will be continuing to update and add to the main SHP website, as well as all department/program sites.

• Help Desk is your main help resource by phone or email:409-772-5200

Thank You

academic computing / academic resources

password link

official school emails

utmb email account

utmb username

internal utmb webpage

webmail link

account address

microsoft office

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