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1
Accounts Receivable
Biller Direct
<Course Title> 2
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Module Introduction
Welcome to the Accounts Receivable
Processing – Biller Direct training
module. This course covers how to
review information in Biller Direct and
also the actions undertaken by a
customer and a receivables specialist
to perform certain activities within the
Biller Direct tool
<Course Title> 3
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Module Learning Objectives
Upon completion of this module, the student will be able
to:
Login to Biller Direct
Describe the main activities within Biller Direct
4
Lesson 1
Biller Direct Login
<Course Title> 5
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Login via MA@D
<Course Title> 6
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Login via MA@D
7
Lesson 2
Biller Direct Activities
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Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Lesson #2: Biller Direct Activities
Upon completing this lesson, the student will be able to:
Display Open Items
Download a list of Open Items
Find Bills
Pay Bills
Display Paid Bills
Display Payments
Display Balances and Line Items
Display Customer Address Details
Display Customer bank Details
Display Activity History
Display Frequently Asked Questions (FAQs)
Log off
<Course Title> 9
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Display Open Items
Display Open Items is the default screen.
Here you can view the open items on the account.
Select the Detail View to display more information.
<Course Title> 10
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Detail View
By selecting the Detail View button you are able to download the data in
various formats by selecting the appropriate button: Print, Excel or CSV.
Note that Branch ID and Purchase Order is available on this screen.
To return to the previous screen, select the Back button.
<Course Title> 11
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Open Bills
Select the Open Bills Tab
On the List of Open Bills, you can see all of your open bills and credit notes.
To download line item information, check the box(es) to the left of the items
and select Download Selected Entries.
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Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Download to Excel
Select Download Excel
Select Open
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Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Download to Excel
<Course Title> 14
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Find Bills
To find bills select the Find Bills button.
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Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
List of Open Bills
Click the appropriate radio button, enter the appropriate search criteria and
select the Find button.
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Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
List of Open Bills
The item(s) that meet the criteria are displayed.
<Course Title> 17
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Clear/Hide Search
To clear the search, select Display All Items and Find.
Select Hide Search to hide the Search box.
<Course Title> 18
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Pay Bills
To pay bills select Open Bills in the left menu.
Place check marks by the items to process
Select your payment method, then click Continue
<Course Title> 19
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Pay Bills
Review the items you’ve selected
Click Back to return to previous screen
Click Pay if you’re ready to complete the process
<Course Title> 20
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Pay Bills
Review the Payment Confirmation
Click Back to Bill List to return to Open Bills
Click Print to get a hard copy of the payment confirmation
<Course Title> 21
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Paid Bills
To view a list of paid bills, under Status, select Processed. Select the
appropriate period and the Find button.
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Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Display Paid Bills
A list of paid bills is displayed.
Select Download to download in Excel or other formats.
<Course Title> 23
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Extended Search
As with Open Bills, you can do an Extended Search by selecting the
Extended Search button and entering the appropriate criteria.
<Course Title> 24
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Extended Search
All paid bills that meet the criteria are displayed.
To clear the search results select Display All Items and Find.
<Course Title> 25
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Payments The List of Payments displays your payments.
Downloading data and the Extended Search functionality will work the same
as previously described
<Course Title> 26
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Create Payment Advices
On the create payment advices screen customers can assign payments to
invoices and send payment advice notes to Dow.
Assigned items can be changed up until the point when the Receivable
Specialist has processed them.
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Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Display Payment Advices
The Display Payment Advices Screen displays a list of Payment Advices
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Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Balances and Line Items
Displays Debits and Credits by Month
Sales information may be included or excluded by the user.
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Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Balances and Line Items
To display the details that make up the balances select the appropriate fiscal
year and select the amount under debit, credit, or balance.
The line items that
make up the balance
display
Download is possible in
CSV or Excel format.
<Course Title> 30
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Display Sales Data
To display sales data, under Sales, select Display Sales.
The sales data is displayed.
<Course Title> 31
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Dispute Cases
List of Dispute Cases, lists all dispute cases or only the open dispute cases
On the Dispute Cases tab select the status Open or All and the appropriate
period. Select the Find button.
The list of Dispute Cases can be viewed.
<Course Title> 32
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Dispute Cases
To view more detail, select the Case ID.
<Course Title> 33
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Address Data
On the Address Data screen you can display your company address as it
appears in Dow’s system.
The Responsible Contact person is the Receivable Specialist.
Contact Data is the customer’s contact information
<Course Title> 34
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Bank Data
On the screen Bank Details, customer bank data is displayed.
Responsible contact person is the Receivable Specialist.
<Course Title> 35
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Display Activity History
Activity List displays the log of activity on the account.
Select the appropriate category, period and the Find button.
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Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
FAQ FAQ is a reference for the customer and displays a list of frequently asked
questions and answers.
Select the question to
display the answer.
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Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Logoff
Select the Log Off to log out of Biller Direct.
38
Lesson 3 Notifications
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Accounts Receivable - Processing
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Lesson #3: Notifications
Upon completing this lesson, the student will be able to:
Describe what actions are performed by a customer and the
Receivable Specialist when a customer through Biller Direct:
requests a change to bank data
creates a payment advice or
creates a dispute case.
<Course Title> 40
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Notifications
This section describes what actions are taken by the Receivable Specialist
when a customer requests changes to bank data, creates a payment advice
or creates a dispute case.
The document will include the customer action in Biller Direct and the
Receivable Specialist action in SAP.
<Course Title> 41
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Change Bank Data - Customer Action in Biller Direct Example: The customer would like to add another bank account.
1. From the initial
Display Open
Items screen
select Bank
Data
2. On the Bank
Details screen
select the Edit
Button.
<Course Title> 42
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Change Bank Data - Customer Action in Biller Direct
3. Under New Entry enter the appropriate country. Also enter the appropriate
bank data: Bank Number, BIC/Swift, Account Number, IBAN, Account
Holder, Account Description)
4. Select Save.
<Course Title> 43
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Change Bank Data - Customer Action in Biller Direct
5. Select the Back
button.
6. Below is the
resulting screen.
Note: The customer cannot make any
further updates to this screen until the
Receivable Specialist confirms.
<Course Title> 44
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Change Bank Data – Receivable Specialist Action in Biller Direct
Your Receivable Specialist will confirm the requested changes and make the
updates to the Dow system.
Once confirmed and updated the customer will see the changes in Biller Direct
<Course Title> 45
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Customer Creates a Payment Advice - Customer Action in Biller Direct
1. From the initial Display Open Items screen select Create Payment Advices.
2. The Create
Payment Advices
Screen Displays
<Course Title> 46
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Customer Creates a Payment Advice - Customer Action in Biller Direct
3. Select credits from the left and debits from the right by selecting the
amounts.
<Course Title> 47
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Customer Creates a Payment Advice - Customer Action in Biller Direct
The assigned items now appear in the bottom window.
To create a note for any of the assigned items, select the icon outlined in
yellow.
<Course Title> 48
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Customer Creates a Payment Advice - Customer Action in Biller Direct
5. Add the note and select OK.
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Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Customer Creates a Payment Advice - Customer Action in Biller Direct
Note: The icon now has a green check mark.
To complete the creation of the Payment Advice, select Send Assignment.
<Course Title> 50
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Customer Creates a Payment Advice - Customer Action in Biller Direct
Message appears that the Payment Advice has been created successfully.
Select Display Payment Advices to view payment advices pending the
Receivable Specialist’s approval.
Assigned items can be changed up until the point when the Receivable
Specialist has processed them.
<Course Title> 51
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Customer Creates a Payment Advice – Receivable Specialist Action in Biller Direct
The Receivable Specialist will receive a payment advice notification.
They will review and take necessary action to either perform the
assignment/offset or contact the customer for more information.
If offset is performed, the payment advice will not show in Biller Direct and
the items will no longer appear in Open Items.
<Course Title> 52
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Customer Creates a Dispute Case - Customer Action in Biller Direct
From the initial Display Open Items screen select Open Bills.
<Course Title> 53
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Customer Creates a Dispute Case - Customer Action in Biller Direct
Choose the invoice against which you have a concern and under Action
select the icon , Create Inquiry.
<Course Title> 54
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Actions to be performed on this screen:
Enter Reason (required)
Enter Comments (required)
Attach Supporting Documents by selecting Browse, find document and Upload.
Select a reason
Enter comments
Attach documents (optional)
Customer Creates a Dispute Case - Customer Action in Biller Direct
Click Send to create the Dispute Case
<Course Title> 55
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Customer Creates a Dispute Case - Customer Action in Biller Direct
You will receive the message confirming the creation of the dispute case.
Select the Back button.
<Course Title> 56
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Customer Creates a Dispute Case - Customer Action in Biller Direct
On the Open Bills screen, note that the icon has changed from to
indicating that a dispute case was created.
<Course Title> 57
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Customer Creates a Dispute Case - Customer Action in Biller Direct
The dispute case can be displayed by selecting or by selecting the
Dispute Case tab. Select the Case ID for details.
<Course Title> 58
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Customer Creates a Dispute Case - Actions for the Receivable Specialist
The Receivable Specialist will review the Dispute Case and take action to
resolve the issue or concern.
<Course Title> 59
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Module Summary
You have completed the module and are now able to:
Login to Biller Direct
Describe the main activities within Biller Direct
Perform transactions resulting in notifications to your Receivable
Specialist.
<Course Title> 60
Accounts Receivable - Processing
DOW CONFIDENTIAL - For internal use only
Questions? Please contact your Receivable Specialist
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