aden myanmar ifm leader smart facilities … · crisis management and business continuity planning...
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ADEN MYANMAR – IFM LEADER
SMART FACILITIES MANAGEMENT SOLUTIONS
Copyright © 2017 ADEN 2
Managing our Client’s NON CORE Business
“Ensuring functionality of the built environment by integrating people, process, place and technology.”
Integrated Facility Management (IFM)
Copyright © 2017 ADEN 3
Proven Capabilities
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20 years 3 continents25 countries
1500 clients 26,000 employees30 nationalities
Strong EntrepreneurCulture
Copyright © 2017 ADEN
Our Southeast Asia Network
5Copyright © 2017 ADEN
In over
8countries
in Southeast Asia
ADEN’s 20 years experience in Southeast Asia and large network brings you a wealth of benefits:
• Regional network coverage for multi cities needs
• High quality standards, innovation and systems
• Strong service expertise
• Technical solutions expertise
• Close relationship with governments
• Malaysia• Vietnam• Myanmar• Indonesia• Laos• Cambodia• Philippines• Thailand
Our Operation
6Copyright © 2017 ADEN
Operations
Projects Completed
Offices
Partnership & JV
HQ
TanzaniaSierra LeoneGuineaMozambiqueNigeriaCongoLiberiaIvory Coast
Egypt
Asian
ChinaVietnamHong KongMyanmarIndonesiaLaosKazakhstanKyrgyzstanIraqPhilippinesMongolia
Africa
IraqSaudi ArabiaAfghanistan
CongoSierra LeoneNigeria
IndiaNepalSri LankaJapanPakistanBangladesh
ChinaMongoliaKazakhstanVietnamPhilippinesIndonesiaLaosMyanmarMalaysia
NigeriaCongoGuineaIvory CoastSierra Leone
Europe
Paris
Panama
South America
MyanmarNational
network and coverage
Scope of services
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• HRMS – HR Outsourcing
• Foodservices
• Concierge
• Energy Monitoring & Management
• Green fit-out – Design & Construction • App Dev
• Customer service portal
• IFM Integration
• Building services
• Security Management & Systems
• Leasing Solutions
• Engineering & Procurement
PEOPLE ASSETS ENVIRONMENT TECHNOLOGY
• Technical & Asset Management
Copyright © 2017 ADEN
Customer service portal
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• Access to features linked with the contract• Contact our customer service• Monitor your energy consumption• Access to our procurement platform
• B2B clients
Copyright © 2017 ADEN
SERVING PEOPLE
IMPROVING QUALITY OF LIFE
OFFSITE Support function
Back office in ChinaConsultancy / Quality Audit / Best Practices
Shanghai Team
Back office in Hanoi/ YangonOperation, MTN, Security, HR, Training, Purchasing, Finance
ASEAN & Myanmar Team
102017 ADEN NO DIFFUSION OR REPRODUCTION WITHOUT AUTHORIZATION
General Manager Mr. Timothy Clinton
OperationManager
Sales and Marketing Security Department
Maintenance Department
MaintenanceDepartment
Purchasing Department
LandscapingServices
Pest controlServices
CleaningServices
Ms. Magda Dys Mr. Saw Kyaw Lin Mr. Paul Clegg
AccountingDepartment
Ms. Yamin Kyi Mr. Aung Soe
HR & Admin Department
Ms. Aye Aye LynnMr. Philip Best
TrainingDepartment
CateringServices
Myanmar Office
IFMProject Manager
Ms. Bui Thi Anh
11Copyright © 2017 ADEN
Foodservice
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Catering KitchenDesign &
Construction
RestaurantDesign &
Construction
FoodConcept
• Fast Facts
10,000 catering staff
400 Executive & sous-chef
Newest Digitalization increases productivity and reduces operation cost.
More than 130catering sites
Copyright © 2017 ADEN
Catering
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A Team of Experts
We know Food. Providing balanced meal in the respect of cultural habits in a foreign country can be areal challenge. Especially while trying to constantly improve quality and final user experience.ADEN can achieve this goal through an 17 years built up experience, and the support of an Internationalgroup with dedicated Training, Operations, Quality Control Departments allowing on site and off siteManagement.Client Name can expect the highest support at Corporate Level from our experts to ensure theoperations excellence and great level of Catering Services.
Our Philosophy
ADEN Catering philosophy is evolved around 4 pillars:
Digital Solutions For Foodservice
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Software for food cost control and nutritional composition Recipe – Menu Designed by Chef
Digital Hygiene – Real Time Monitoring
Complete Inspection
Checklists
Real time
Incidents &
Hazards
declarationChecklist Guidelines
Garbage are empty and cleaned
Floor drainage is cleaned regularly is cleaned regularly
Flavoring containers are clean and placed in order and covered
Kitchen equipments are clean, and disinfected
The stove has been disinfected
Items are placed in order and organized by different category
Air vents are protected
Kitchen exhaust hood is clean and work properly
Cooking area
Task
Food Concepts
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Ensure your comfort with a smile
Healthy eating offer
Modern and welcoming space
• Vending machines• Concept
• Kitchen & Canteen Construction
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HRMS – HR outsourcing
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HR professionals view their current operating environment as turbulent and
highly pressured. They most commonly cite the following pressure to track
with:
• ADEN HR Management Solutions:
• Recruitment Process Outsourcing
• Headhunting
• HR Agency Services
• Talent Placement & Personnel Outsourcing
• Payroll Outsourcing
• Supplementary Benefits Services
The pressure to enhance efficiency
A pressure to enhance quality
An increasing need to innovate
91% 85% 82%
• Labor Dispatch
• Talent Placement
• Borderless Talent Solutions
• Training Services
• Expatriate Employee Services
• HR Consulting
Cleaning & hygiene solutions
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Our unique blend of innovation, expertise and dedication make us the preferred partner for facilities services combining science and art, to maintain cleaner, safer and environmentally friendly living and learning spaces
The monthly report shall be submitted to the client’s representative and ADEN’s operation manager to ensure transparency
Monthly operation report
Monthly training report
Monthly incident report
Job and Responsibility Matrix
Operation Plan for the following period
• KPI Management
Standard cleaning
Daily Periodic
Special Cleaning Hygiene service
Digital Cleaning
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Operation Digitalization
• Launched the Aden branded APP for Operations Security Cleaning , Hygiene
• Efficiency & ControlStreamline Workflow, data collection and scheduleEnforce strict Management control
• Proficiency & ServiceApply our Best Practice operations standard with Expert developed contentEnsure Seamless access for our client to our teams on the ground
• TransparencyConsolidated Standardized reporting across
multiple sitesMonitor level of Key Performance Indicators
• Operation Reports➢ KPI center➢ Incident and Hazard Reports➢ End of shift➢ Monthly reports
• Centralized Dashboards & report center
Centralized Dashboards & report center will allow selected information to be aggregated and centralized across multiple sites seamlessly, increasing visibility on operations
ChecklistGuideline
s
Other additional checks
Elements to be tidy up
Electrical appliances
Disinfection
Garbage are empty
Ceiling
Walls and items
Floor
Room Cleaning Form
Task Incident
Step
Type
Comment
Compliant
Remarks
Type in your comments
Scan• Detailed audit to measure performance
• Client service to send special request in case of Special cleaning task
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Concierge
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We offer a dedicated Helpdesk service 24 hours a day, seven days a week, 365 days a year.
Handling over 1,000,000 work orders a year, supporting thousands of clients
• Self Service• Inbound call handling• Outbound call handling• Travel Management• Meeting room Management
A stress-free workplace = a more productive company
Enhancing customer relationships
SECURING & OPTIMIZING ASSETS
INCREASING PRODUCTIVITY
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Technical Services
• Cost Reductions
• Efficiency Improvements
• Technical Assets Management
• Routine, Predictive, Preventive and Corrective maintenance
• Inventory & Procurement Management
• Planned and Unplanned Maintenance
• Condition Monitoring • Asset Lifecycle Management• Handy man works• Reliability Centered
Maintenance• Service Level Agreement
• Expert team dedicated to equipment Maintenance, Repair and overhaul
• Commissioning and testing equipment
• Condition Monitoring• Flying team for multi-facility
management (cost optimization)
• On-call teams on 24 hours / 365days maintenance duty
• Safety risk assessment audits• Environmental audits• Asset register • Reliability Audit and Assessment• Maintenance Audit• Root Cause Failure Analysis
(RCFA)• Preventive Maintenance
Optimization (PMO)• Asset Criticality Development• Equipment Maintenance Plans
and Job Plans
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Key Personnel
On-Site / Flying Maintenance
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On-Site / Flying Maintenance
Off-Site Maintenance On-Site / Flying MaintenanceEngineering Consulting
Comprehensive Security solution
• Operational security solutions Protection services
Embedded security
Crisis support
Security systems
Event security
• TrainingCrisis management training
Security management training
Travel Security training
Security awareness training
• ConsultingThreat and risk assessment
Security review / audit
Security system design
Policies and procedures
Crisis management and business continuity planning
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Comprehensive Digital Security Solution
• Integrated Smart CCTV
• Tracking of assets (people/trucks/others..)
• Digital security guard operation
• Automated VMS, Parking management
• Smart parking management
• Security consultancy, Due Diligence, Training
• Integrated Perimeter & indoor alarm solutions
• Integrated access control solution
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Medium and Long Term Rental Service including :• Preventive maintenance• Full Service maintenance
Global outsourcing of your handling equipment fleet :
• Rental offer including outsourced maintenance service
Forklift Fleet, Warehousing Solutions
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ADEN can assist clients in all aspects of warehouse management
Cross-dockingPicking ,Outbound, Inbound
Pallet locations managementTracking
Information flows, tracing of orders, proof of delivery ,…
Handling
Flow management
Management
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Digital Fleet Management Tool
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Customers can access important data on efficiency statistics including uptime, utilization and other Key Performance Indicators (KPIs). These KPIscan be tailored to the customer’s specific requirements and can be accessed at any time.
Copyright © 2017 ADEN
Design & Construction
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REDUCING ENVIRONMENTAL IMPACT
PARTNERING WITH THE BEST
Energy Management for Building
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ConsultingDesign & project management
& works & financingMonitoring Green Fit Out
• Detailed & expert energy audit• Optimization protocols• Training• Green building & retrofit consulting• Buildings certification• Climate consulting
• HVAC• Lighting• Air purification• Insulation• Others• Solar & photovolt• Geothermal• Cooling• Air compressor• Pumps• Water• Acoustic
• EMS (Energy Monitoring System)
• BEMS (Building Energy Monitoring System)
• Design & space planning• Technical conception• Environmental material & solutions• Active equipment /design &
installation• Construction & project management• WELL certification• Green solutions (air purification,
Acoustic, low VOC solution
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Expertise
• Mechanical
• Electrical
• HVAC
• Firefighting
• …..
Technical Assets
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Objective
• Ensuring reliability
• Optimizing energy performance
• Controlling cost
Multi-technical services
• Operation
• Routine, Predictive and Corrective
Maintenance
• Inventory & Procurement
management
• Planned and unplanned
maintenance
• Asset lifecycle maintenance
• Etc.
UTILITIES & ASSETS Digitalization
Copyright © 2017 ADEN
OPERATE
• Predict the future energy use.
• Enforce business rules for asset operations
• Automatic utilities optimization
MAINTAIN
• Faults detection / Diagnostic in real time
• Populate work packages with complete and accurate Information
• Use analytics to perform Predictive Maintenance & Condition Based Maintenance
MANAGE
• Schedule maintenance based on equipment conditions, not fixed schedules
• Automatic report
• Minimize planned and unplanned maintenance activity
• Optimizing performance and life cycle
• Digital assets management platform
• BMS• BIM
• Automation• Big data
• IoT platform• Cloud & Mobile technology
Technology
Production of energy & utility
• Conception and operation of cogenerations
• Development of clean energy production
• Energy & Utility Management
Energy
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Monitoring & Optimizing energy utilization
• Energy audits
• Design/provide improvement solutions
• Optimize/guarantee of energy consumption
• Monitoring & Dashboard
• Real time analysis & Big Data analysis
INTRODUCING CREATIVE TECHNOLOGY
DATA DRIVEN SOLUTIONS
Positioning - ADEN Technology Consultancy Activity
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Application Development& Integration
Digital Technologies:- Mobile Malls- Finance Products- Shared Economy- Positioning & Navigation LBS
ConsultingAudit Strategy definition
• Design, Build, Run, Transform
Facility Management Partners Solutions
Workstations & LaptopsServers (physical / virtual)Network equipment & cablingSecurity systems (door
access, video)PBX, Telephony, Video-conferenceOnline storage
Responsive Helpdesk
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OUR REFERENCES
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HUAWEI GLOBALVietnam, Laos, Myanmar…
Project description:Office building: From 3.000 to 5.000sqmCanteen area: Serving more than 200 meals/dayDormitory: From 20 to 100 apartments to be managedMyanmar: 70 onsite staffs.
Offered services: Full Integrated Facility Management including:Receptionist, Asset management, Dormitory management, Maintenance, Cleaning, Pest control, Security, Landscape, Petty cash, Hotel booking, helpdesk, Courier, Meeting room management, Emergency response, Portable drinking, Stationary supply, Pantry supply, Visa-work permit, Canteen support service, Translation, purchasing services and so on.
Our Achievement✓Improve the working environment at Huawei office;✓Huawei is now concentrate 100% their time on their core business;✓Offer high standard of service quality;✓Respond on time all urgent demands; ✓Become the best model office of Huawei Group
Copyright © 2017 ADEN
38Copyright © 2017 ADEN
Dulwich College
Project description:
Started May 2017 – July 20202 - full service campusesPun Hlaing Campus 12 acresStar City Campus – 20 AcresADEN Employees - 71
Offered services:
Full Integrated Facility Management including:Receptionist, Asset management, Maintenance, Cleaning, Helpdesk, Courier, Meeting room management, Emergency response, Portable drinking, Full Canteen & Cafeteria ManagementCatering support services and Café operations.
Our achievement:
✓ ONE STOP SOLUTIONS - ADEN has a dedicated division to enable educational establishments to become more efficient by delivering services which are essential to their successful operations but not their core business
✓ International service standards applied on-site✓ Improve the educational environment at Dulwich College
39Copyright © 2017 ADEN
ANZ Yangon
Project description:
Started June 2016 – June 2019
Offered services:Integrated Facilities Manager
Services include:Asset management, Maintenance, Cleaning,Pest control, Security, Landscape, Petty cash, Hotel booking,Helpdesk, Courier, Meeting room management, Emergencyresponse, Portable drinking, Stationary supply, Pantry supply
40Copyright © 2017 ADEN
GCP Yangon
Project description:
Started June 2016 – June 2019
Offered services:
Providing – Cluster Chief Engineer consulting servicesImplementing:Preventive and corrective maintenance programsMA CMMS Maintenance management systemsOversea extensive renovations for the 3 hotels: Inya Lake Hotel, The Strand Hotel and Cruise, Hotels G
WHY ADEN ?
Training
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One of our main strength is our ability to match internal resourcesskills with the specific requirements of every project
“”
ADEN Training approach in a nutshell:
▪ Training Centers in every branch
▪ Over 50 in-house trainers & recruiters through Asia
▪ ADEN Academy for Middle Management
▪ A dedicated training program, designed according to our standards and for the Asian market, for all
categories of employees: on-site employees, supervisors, middle management, technical leaders, branch
managers, etc.
▪ Learning Management System (LMS) platform – LYNX available in multiple languages
LYNX DASHBOARDS (Specific to one Employee)
Process
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We use 3 major Standard Operating Procedures’ (SOP) tools to ensure that
continual improvement & evaluation of our performance remain the core of
Modern technology for faster reporting: real time patrol monitoring, satisfaction survey kiosk…
Monthly Quality Reports prepared by our Project Managers
Satisfaction Survey followed by our Account Managers
Spot Checks of our operations on-site performed by our Audit Teams
Constant Training thanks to our "Flying Teams” that continuously educate and train our employees in your premises
• ADEN Quality Management
Operation Manuals
On-the-jobTraining
Quality ControlSystem
Continuous improvement is the core of our quality management
Copyright © 2017 ADEN
They trust us
44Copyright © 2017 ADEN
ADEN MyanmarRoom 101&302, Shwe Than lwin Condo, New University Avenue,
Aye yeik thar-1 street, Bahan township, Yangon.
Myanmar.
www.adenservices.com
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