alcatel-lucent incontrai partner di edslan … · 2010-11-02 · 22 aprile2010-giuseppe...
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All Rights Reserved © Alcatel-Lucent 2007Alcatel-Lucent Business Communication Solutions
22 Aprile 2010- Giuseppe Conte- Solution Designer Alcatel-Lucent EMG
Alcatel-Lucent incontra i partner di EDSLAN
BiCS:Business integrated Communication
Solution
2 | BiCS R2.1 | 22 Aprile 2010 All Rights Reserved © Alcatel-Lucent 2010
Agenda
1. Introduzione
2. Architettura BiCS
3. Scalabilità e Topologia
4. Lista dei servizi e limiti di sistema
5. Alta affidabilità
6. Crittografia delle comunicazioni IP
7. Migrazione
4 | BiCS R2.1 | 22 Aprile 2010 All Rights Reserved © Alcatel-Lucent 2010
La vita dell’IT Manager può essere un incubo …
TELEPHONYINTEGRATED MESSAGING
GREETING
DIRECTORY
CONFERENCING
MANAGEMENTACCOUNTING
CONTACTCENTER
XML Openness
FAX SERVER
5 | BiCS R2.1 | 22 Aprile 2010 All Rights Reserved © Alcatel-Lucent 2010
Molto valido ma complesso…. Ora rimuoviamo la complessità…
IP NETWORK
OmniPCX OmniPCX EnterpriseEnterprise
Communication ServerCommunication Server
OmniVista OmniVista 47604760
Management SuiteManagement Suite
Contact Center Contact Center AgentAgent
PIUPIU’’ DI UN SERVER!DI UN SERVER!
SISTEMI OPERATIVI SISTEMI OPERATIVI DIVERSI!DIVERSI!
6 | BiCS R2.1 | 22 Aprile 2010 All Rights Reserved © Alcatel-Lucent 2010
La risposta Alcatel-Lucent: BiCSBusiness integrated Communication Server
� OmniPCX Enterprise Communication Server
� OmniVista 4760 Applicazione integrata di Management
� My Instant Communicator Applicazione integrata di Unified Communication
� OmniTouch Contact Center Applicazione integrata di Contact Center
� Fax Server Applicazione integrata di Fax server
� XML API server Apertura alle applicazioni di terze parti basate su XML
Da molti server per diversi servizi
A molti servizi con 1 solo server
Un sistema completo per la comunicazione basato su un singolo server
Alcatel-Lucent BiCS
7 | BiCS R2.1 | 22 Aprile 2010 All Rights Reserved © Alcatel-Lucent 2010
Servizi di messagistica�Seamless access to voice mail / email
Contact center� Auto attendant
� Call center < 50 agents
Elenco telefonico o Directory � management
� Universal access & call with telephony presence
Controllo dei costi� reporting, accounting
Mobilità on/off site� Cellular extension (ACE)
� One Number services
� Dual Mode
Conferenza�meet-me/master conferencing
Tutti i servizi in un'unica soluzione
Telefonia IP e/o TDM �< 1000 users
�IP Touch call log
�Soft phone
�Mix IP, SIP, WiFi, TDM & DECT
Apertura agli standard� Web Services, CSTA/XML
Disponibilità�RAID1
�Duplicazione CS
�Passive Call Server
Manutenzione� Centralized management console
� Remote feature activation
Installazione�< 1 hour before mass provisioning
�Wizard for IT environment
9 | BiCS R2.1 | 22 Aprile 2010 All Rights Reserved © Alcatel-Lucent 2010
What is Business integrated Communication Solution ?Virtualization
USING VIRTUALIZATION TECHNOLOGY
Virtual Machine Virtual Machine Virtual Machine
OmniPCX Enterprise
Communication
Server
OmniVista 4760
Management Suite
+
Contact Center Agent
Virtualization Server
Linux Operating System
Hardware platform
Operating
SystemOperating
SystemOperating
System
Virtual Machine
Operating
System
OmniTouch 8400
Instant
Communication
Suite
OT 8660 My
Teamwork
IM and Presence
10 | BiCS R2.1 | 22 Aprile 2010 All Rights Reserved © Alcatel-Lucent 2010
Nuovo Appliance Server IBM System x3250 M2
x3250 M2 (Maolin) has replaced x3250 (Mabolas)
� New IBM system x3250 M2 model is delivered with
– Hot Swap RAID1
– drive can be removed and added without system shut down or restart.
– Similar hardware specification than previous model
– Dual Core Intel Xeon E3110 3GHz, 8GB RAM, 2x250GB Sata hard disk, RAID1, 4 USB ports
� BiCS Release 2.0 & R2.1 requests
– 8 GB RAMBiCS Appliance Server R1.0 R1.1 R2.0
IBM System x3250 ���� ����
IBM System x3250 M2 - 6GB ����
IBM System x3250 M2 - 8GB ���� ����
12 | BiCS R2.1 | 22 Aprile 2010 All Rights Reserved © Alcatel-Lucent 2010
Scalability – 32 IP Media Gateways
The number of IPMGs supported has been increased to 32
� Meets the needs of virtually all medium enterprises up to 1000 employees
IP Media Gateway 1
LAN
IP Media Gateway 2IP Media Gateway n IP Media Gateway 32
BiCS Server
13 | BiCS R2.1 | 22 Aprile 2010 All Rights Reserved © Alcatel-Lucent 2010
BiCS TopologiaNetworking (multi sede)
Distribuito in rete in ambiente multi sito (Uffici Regionali)
– QSIG/DPNSS per interconnettere vari PBX
– ABC-F per interconnettere diversi PBX Alcatel-Lucent OmniPCXEnterprise
Call Server
CPU
CS
WAN
Nodo 1
Nodo 2
Nodo 3
Nodo 4
ABC o QSIG
BiCS Dimensionamento
� 5 nodi max.
� OmniVista 4760, gestione fino a 1000 utenti
� 400 utenti My IC client connessisimultaneamente
� Voice Mail 4645 centralizzato, fino a 1000 utenti
BiCS Server
14 | BiCS R2.1 | 22 Aprile 2010 All Rights Reserved © Alcatel-Lucent 2010
4Lista dei servizi
e limiti di sistema
15 | BiCS R2.1 | 22 Aprile 2010 All Rights Reserved © Alcatel-Lucent 2010
DimensionamentoFino a 1000 utenti
1000
4
Fax Server
Users :
Ports :
1000 usersNetworking
1000 end pointsSIP
10 clientsContact Center Statistic
1000 users
400 users *
My Instant Communicator
Declared :
Connected :
2 MillionsAccounting tickets
6000 namesDirectory entries
400 sessionsIMAP4 server
200 HoursVoice Mail recording
1000 usersCommunication Server
32 x IP Media GatewayNb of Media Gateway
5 nodesNb of Network Node
16 portsVoice Mail access
50 agents (incl. soft phone)Contact Center Agent
2 clientsA4760 clients BiCS Server
16 | BiCS R2.1 | 22 Aprile 2010 All Rights Reserved © Alcatel-Lucent 2010
BiCS Features ListLivello di servizi
� Single Server
� Pre installed model delivery
� Common & Crystal hardware support
BiCS solution
Telephony (Call Server)
� Up to 1000 users
� OmniPCX Enterprise release 9.0 full features set
� Mix IP, SIP, WiFi, TDM & DECT support
� IPTOUCH security (VoIP encryption)
� Conferencing� Integrated 6 party casual conferences
� Meet Me & Master conferences (29 party)
Messaging
� 4645 Voice Mail, 16 ports, 200 hours
� IMAP4 Server up to 400 sessions
� Messaging services (through 46x5 VM)
Greeting
� Auto Attendant
� A4059 IP attendant
17 | BiCS R2.1 | 22 Aprile 2010 All Rights Reserved © Alcatel-Lucent 2010
BiCS Features ListLivello di servizi
� Alcatel–Lucent Cellular Extension
� My IC mobile on BB & Nokia & Windows mobile* & iPhone*
Mobility
Call Center
Management
� OmniVista 4760 release 5.1� Configuration
� Accounting and call detail reporting
� OmniPCX Enterprise Alarms
� Vmware centralized management console
� OmniTouch Contact Center Standard Edition� up to 50 agents
� OmniTouch Contact Center Agent
� OmniTouch Contact Center Supervisor� up to 10 clients
My Instant Communicator� OmniTouch ICS Release 6.0 including My Teamwork
� Telephony Services (Soft phones)
� Messaging Services (through 46x5 VM), Fax Server
� Presence & Instant messaging
� Personal routing
� XML Web Services
* Commercial availability depending on ICS release
18 | BiCS R2.1 | 22 Aprile 2010 All Rights Reserved © Alcatel-Lucent 2010
BiCS Lista dei serviziAggiungere applicazioni
Applicazioni di Terze parti� FreeDesktop
� IP Touch DoorCam
� Click to call
� AAPP solutions
� …
Servizi Teamwork� Audio Conferenze e Collaboration con Video integrato
Possibilità di aggiungere applicazioni� Richiede l’aggiunta di server fisico e tool di amministrazione separato
Applicazioni Contact Center� OmniTouch Contact Center IVR (Interactive Voice Response)
� OmniTouch Contact Center Premium Edition
LAN
19 | BiCS R2.1 | 22 Aprile 2010 All Rights Reserved © Alcatel-Lucent 2010
Fax Server integrato
Soluzione di Fax Server Alcatel-Lucent OmniTouchintegrato nella piattaforma BiCS
� OmniTouch Unified Communications Integrato nella Virtual Machine
� Fino a 500 utenti, 4 porte simultanee
� Servizio di Print to fax (release 5.6.3)
PSTN
Fax in Lan
LAN
Utente Desktop
Fax analogico
Release 5.1
Operating System
My Instant Communicator
One Number Services
Messaging Services
Web Services
Virtual Machine
OmniTouch Fax Server
+BiCS Server
21 | BiCS R2.1 | 22 Aprile 2010 All Rights Reserved © Alcatel-Lucent 2010
Dual Ethernet
The dual Ethernet feature provides
redundancy on the event of a primary link
failure
Only one port is active at any one time
If a failure is detected, traffic is
automatically rerouted through the other
link.
Redundancy is transparent for a VM. It is
provided by the host operating system.
Restrictions
The dual Ethernet feature is not compatible
with encryption
Alcatel-Lucent
BiCS
Network
•Primary link •Backup link
•Connection maintained to network on failure of port or LAN switch
22 | BiCS R2.1 | 22 Aprile 2010 All Rights Reserved © Alcatel-Lucent 2010
BiCS Alta affidabilitàMirroring dei dischi – RAID 1
� L’Appliance server IBM usato per il BiCS è
equipaggiato con RAID1 option by defaultRAID1 option by default
� E’ una soluzione completamente hardware
� Due dischi hot swaphot swap integrati in
configurazione mirroring
� In caso di un crash del disco, il server
continua a funzionare normalmente
System x3250 M2
I dati di sistema vengono permanentemente salvati su un secondo Hard Disk
23 | BiCS R2.1 | 22 Aprile 2010 All Rights Reserved © Alcatel-Lucent 2010
Call Server Redundancy on CS-2
Local and Spatial redundancy of the OXE call server telephony functionality can now be performed with a CS-2 module in an IP Media Gateway, rather than an appliance server
� Same rules as appliance server
apply
� Local – same IP subnet
� Spatial redundancy – different IP
subnet
� Fail-over transparent to end user
Standby CS
24 | BiCS R2.1 | 22 Aprile 2010 All Rights Reserved © Alcatel-Lucent 2010
BiCS Alta affidabilitàPassive Comm Server
Perdita del server BiCS
LAN
IP Media GatewayIP Media Gateway
IP Media Gateway
CAMPUSCAMPUS
PCSPCSPassive Comm Server
BiCS Server
IP PhoneIP Phone
25 | BiCS R2.1 | 22 Aprile 2010 All Rights Reserved © Alcatel-Lucent 2010
BiCS Alta affidabilitàPassive Comm Server
Perdita della rete IP
UFFICIO REMOTO 1
IP Media Gateway
IP Media GatewayIP Media Gateway
Passive Passive CommComm ServerServer
LAN
LAN
UFFICIO REMOTO 2
IP Media GatewayIP Media Gateway
Passive Call ServerPassive Call Server
LAN
SEDE
CENTRALE
WAN
BiCS Server
PCSPCS
PCSPCS
26 | BiCS R2.1 | 22 Aprile 2010 All Rights Reserved © Alcatel-Lucent 2010
Obiettivo: Fornire una soluzione di sopravvivenza low-cost per piccoli uffici
(senza IPMG)
WANWAN
PSTNPSTN
SIP/PSTN gatewaySIP/PSTN gateway
Sito remoto
NOENOE
stackstack
NOENOE
stackstack
ProtocolloProtocollo SIPSIP
ProtocolloProtocollo NOENOE
SIPSIP
stackstack
SIPSIP
stackstack
Esempio:Esempio:
SIP GatewaySIP Gateway
AUDIOCODEAUDIOCODE
Esempio:Esempio:
-- TELDAT Atlas 150TELDAT Atlas 150
-- CISCO SRST 2801CISCO SRST 2801
-- Audiocodes MP118Audiocodes MP118
IP TOUCH Phones EEIP TOUCH Phones EE
Sopravvivenza dei siti remoti:
Telefoni IP Touch EE sopravvivenza con proxy SIP
BiCSBiCS ServerServer
27 | BiCS R2.1 | 22 Aprile 2010 All Rights Reserved © Alcatel-Lucent 2010
Sopravvivenza dei siti remoti:
Telefoni IP Touch EE sopravvivenza con proxy SIP
Example
� A, B,C and D have DDI numbers
� The SIP/PSTN GW is connected through a
NDDI access => a single number routed to
A
� X calls C
WAN
CS
PSTN
SIP/PSTN gateway
Remote site
NOE
stack
NOE
stack
NOE
stack
NOE
stack
A DC
X
1 - The WAN works
SIP
stack
2 – The WAN is out of service
The call is redirected to the remote
site thanks to the private to public
overflow feature, A answers the call
then A can transfer the call to C
SIP
stack
SIP
stack
SIP
stack
In SIP mode, only basic services are available:
-- Receive a call, make a call,
- transfer a call
-- Program an immediate forward
-- Local directory
-- only 7 available languages
B
NDDI access
28 | BiCS R2.1 | 22 Aprile 2010 All Rights Reserved © Alcatel-Lucent 2010
6Crittografia delle comunicazioni IP
29 | BiCS R2.1 | 22 Aprile 2010 All Rights Reserved © Alcatel-Lucent 2010
IP Touch Soluzione di SicurezzaPartnership con Thales
La soluzione di sicurezza IP Touch è una partnership tra Alcatel-Lucent e Thales
&
3 anni di attività
Distribuito in 20 paesi, 4 continenti
Segmento di clientela
Amministrazione
Industria
Finanza, Banche e Assicurazioni
Ospedaliero
Operatori
30 | BiCS R2.1 | 22 Aprile 2010 All Rights Reserved © Alcatel-Lucent 2010
IP Touch Security solution Topologia e Architettura
IP Network
SSM-RM
Segnalazione
criptata
Voce
Criptata
MSM-RM
WAN
Media GatewayMedia Gateway
Media GatewayMedia Gateway
Media Gateway Media Gateway
IP PhoneIP Phone
�� CompostaComposta dada::
� SSM (Server Security Module) per proteggere il Communication Server
� MSM (Media Security Module) Per proteggere i Media Gateway
� IP Touch serie 8 (modulo software di sicurezza integrato)
AlcatelAlcatel--LucentLucent
BBiiCSCS
MSM-RM
32 | BiCS R2.1 | 22 Aprile 2010 All Rights Reserved © Alcatel-Lucent 2010
Sistema solo voce UC & Mobility World
MigrazioneMigrazione
OXE only
OXE + 4760
� + Licenses
� + OXE HW into a Media Gateway
� + UC&C Mobility, Call center, Survivability
MGOXE+MG
Migrazione: Benefici dalla migrazione
Alcatel-Lucent
BiCS
Transform & Add Value @ lower cost Transform & Add Value @ lower cost
•Meno di 700 utenti
•No 4760 MCS Edition
•Sistemi con meno di32 IPMG
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