alerts rm monitor david bolling january 2010. mobile data increasingly a mobile world expectations...

AlertsRM Monitor

David BollingJanuary 2010

Mobile Data

Increasingly a mobile world Expectations of access to data anywhere

Competitors do not deliver RM competitive advantage

Alerts

One of our best competitive advantages Some sales made specifically for Alerts Data can be overwhelming

Alert thresholds are the key to the power Only important events presented to

management

Alerts v18

Alerts Expansion Project Compelling new alerts Improve existing delivery methods Refinements to existing alerts

Alerts v18

MI sale (by important item / cost) “Cash Drop Needed” Deleted CC payment Low Stock CC Batch Report (maybe) Email distribution lists Negative $ Activity: Price Adj, Coupons,

Discounts, Negative Pmt, Transfers

RM Monitor

RM Monitor

RM Monitor

Now live in production Long beta period gathering feedback Since service began, data requests:

79 from Windows Mobile 996 from Blackberry 2,243 from Desktop Browser 14,672 from iPhone

RM  Monitor

Top 10 users December stats:

RM Monitor

Architecture: Stores upload data once every 5 minutes RMM server in Amazon Elastic Compute Cloud Clients connect to RMM server for all services

RM Monitor website Client data retrieval (browser, WM, iPhone) Admin login, user maintenance

PCI Compliant! No additional store installation expense (no DMZ)

Demo

RM Monitor

Our beta experience … from users: Rave reviews Good feedback for additional data wanted

Individual check items Discounts in addition to Deletions Liquor / Food breakdown Emp lookup info (cell numbers with quick dial) Yesterday’s Sales Summary Ad-hoc report requests

Demo

RM Monitor

Our beta experience … from resellers: “I sold an upgrade because of RM Monitor!” “I made a sale because of RM Monitor!” Yet Another Competitive Advantage Will keep them as a customer. Won’t want to give

up this feature.

RM Monitor

Top 10 users monthly stats:

RM Monitor

Killarney’s Publick House - Jack Manousos Upgraded because of RM Monitor Saw our ad on RM Online (BO startup screen) RM Monitor is most used app on his iPhone “Really easy app to use, no learning curve, the

power is in the data.”

Jack Manousos

Business Issues Addressed Check on emps that arrive late Security: emps doing operations as other emps

“Derek made 3 deletions when wasn’t even there.”

Jack Manousos

Operations Efficiencies Connected without being there Reduced calls to manager on duty Able to manage multiple stores Faster access to table info on site

Customer count check Table amount check Expensive item check

Thank you

Questions?