aligning systems and a workforce to quality outcomes

Aligning Systems and a Aligning Systems and a Workforce to Quality Workforce to Quality

OutcomesOutcomes

Jason TrethowanJason Trethowan

Manager, Health Information ServicesManager, Health Information Services

Barwon Health Barwon Health

Presentation to HIMAA 2005 Conference - Geelong

IntroductionIntroduction1.1. Understanding the Business & Clinical Understanding the Business & Clinical

“Needs”“Needs”

2.2. A HIS Structure that Supports the BusinessA HIS Structure that Supports the Business

3.3. Systems Ownership – Paper & ElectronicSystems Ownership – Paper & Electronic

4.4. Evidence of Evidence of 11, , 22 & & 33

5.5. EQuIP – Our Approach for Information Mgt.EQuIP – Our Approach for Information Mgt.

Understanding the NeedsUnderstanding the Needs

Develop RelationshipsDevelop Relationships

Take interest in What People DoTake interest in What People Do

Problem Focussed to Solution FocussedProblem Focussed to Solution Focussed

Give a Taste of What HIS Can OfferGive a Taste of What HIS Can Offer

Address “Real” Issues with Clinical AreasAddress “Real” Issues with Clinical Areas

Let this Guide what We DoLet this Guide what We Do

Barwon Health – HIS Barwon Health – HIS StructureStructure

Health Information Services

Coding &Casemix

Business Analysis

OperationsIM /

Systems Mgt.

Clinical Systems

Organisational Business & Clinical Needs

What Next? What Next?

HIS Planning DaysHIS Planning Days

Establish Service PrioritiesEstablish Service Priorities

Performance Management ProgramPerformance Management Program

Position DevelopmentPosition Development

Communication!Communication!

Systems Ownership – Paper Systems Ownership – Paper & Electronic& Electronic

Identify all Information Systems that Identify all Information Systems that

Support Patient CareSupport Patient Care

Identify Potential for IntegrationIdentify Potential for Integration

Information Systems Can Reflect the Information Systems Can Reflect the

Silos the Organisation Works WithinSilos the Organisation Works Within

A Start!3rd Year

HIM Student

Evidence Evidence

Loose Sheet FilingLoose Sheet Filing

Electronic Discharge Summary ProcessesElectronic Discharge Summary Processes

Intern / HMO Orientation Program / SupportIntern / HMO Orientation Program / Support

Linking Community & Mental HealthLinking Community & Mental Health

ICU System Redevelopment ICU System Redevelopment

Renal Service EMRRenal Service EMR

Hospital Demand ManagementHospital Demand Management

EQuIP – Our Approach EQuIP – Our Approach (the (the truth..)truth..)

We Will Be Right We Will Be Right

We Have to What?We Have to What?

Criteria? Mandatory? We Could Fail Because of Criteria? Mandatory? We Could Fail Because of

Us?Us?

Let’s Gain Evidence of What We Have Done!Let’s Gain Evidence of What We Have Done!

Bring in the Customers to Demonstrate!Bring in the Customers to Demonstrate!

EQuIP – Our Approach EQuIP – Our Approach (the (the truth..)truth..)

6 Weeks Later….. 6 Weeks Later…..

12 Sessions12 Sessions

EA Rating!EA Rating!

Mainly Commended ForMainly Commended For– Relationships With CustomersRelationships With Customers

– Integration of Information SystemsIntegration of Information Systems

– Evidence of Being Proactive and InnovativeEvidence of Being Proactive and Innovative

Questions?Questions?

Jasontr@barwonhealth.org.au