amazing winter keynote - it as a team sport

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Abridged version of the keynote I delivered to the Swedish IT community in February.

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©2011Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice

IT as a team sportHow managing metrics and KPI’s can help you to stay relevant in the world of multi sourcing.

Paul Muller (ptm@hp.com)Vice President, MarketingHP SoftwareBlog - http://blog.xthestreams.com

©2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice

6 HP ConfidentialPhoto by supercake - http://flic.kr/p/wuPCJ

Right tools for the job

Understand the conditions

Trust and collaboration

Peak fitness

A new world is emerging…

ECONOMIC UNCERTAINTY

COMPLIANCE AND RISK

EVOLVING BUSINESS MODELS

CONSUMERIZATION

…in a time of remarkable change for IT

HYBRID AGILITY

Hybrid delivery demands new ways to operate, optimize, and adapt

PRIVATE CLOUD

• Ensure the success, security and integrity of end-to-end business processes

• Connect, instrument and automate thousands of assets across IT• Correlate insights to optimize decisions and IT investments

“…executives decided to migrate to a single system.

“…less than $5 million. “

“…the company took a $192.5 million charge against earnings to compensate for the botched project—and its CIO was forced to resign.Harvard Business Review, Sept 2011

Real world IT Black Swan

However IT can perform better

2 in 3 projects fail

34% not aligned to strategy

Over 80% lack documented requirements

2-8 weeks to provision code change

End-users detect 75%+ of production outages

10+ hours to restore service

Costly, high profile security attacks

Explosion in rich and structured data

Increasing compliance burden

Every business leader—including IT—has or should have a performance system.

It can and should be digitized and automated.

It’s important that its coverage is comprehensive.

And cascaded and connected throughout the organization.

It can continuously improve by featuring best practices from the broader professional community.

HP SOFTWARE POINT OF VIEW

Sales has one, marketing has one, manufacturing has one – but not IT

IT leaders need a performance system

Sales Marketing Manufacturing IT

Top 4 out of 10 CIO issues1. IT/Business alignment2. Cost control3. Governance–IT & Regulatory4. Marketing IT’s value

Sales Marketing Manufacturing IT

?

The HP IT Performance Suite—always perform betterHP Software strategy

Application Lifecycle Management

BUILD FASTER

OperationsManagement

OPERATE SIMPLY

Information Lifecycle Management

STORE EFFICIENTLY

Security Intelligence and Risk Management

SECURE PROACTIVELY

Strategy, Planning and Governance

EXECUTE SYSTEMATICALLY

Collaboration, Orchestration and Analytics

IT PERFORMANCE SUITE FOUNDATION

DELIVER EFFECTIVELY—Services and Support

Burn before reading!

Mosaic NetscapeIE Other

1995 2002 2011

The new heterogeneity

There Is A Seminal Shift In Enterprise IT

PRODUCTION CONSUMPTION

Cost, control, effectiveness

IT-driven, components

High cost of sales

Proprietary, on-premise

Speed, agility, change, outcomes

LOB-driven, pre-assembled

Freemium / low cost of sales

Open, cloud / SaaS, mobile

• APPLICATION-CENTRIC• CONTINUOUS DELIVERY• AS-A-SERVICE• EASE OF USE

Fortress approach to security Proactive business risk mgmt

Enterprises want to change fundamentally the responsiveness, velocity & cost structures of IT, while mitigating business risk

How do we Consume Information Technology

Existing IT CloudHybrid IT

IT Service Delivery Transformation

BusinessDemand

Enterprise Grade

Services

AbstractPhysicalResources

Manual Automatic

Fulfillment & Assurance

Experience

Custom Self Service

Self-service, automated customer experience leveraging hybrid IT on a continuous basis

Three ideasCulture of continuous innovation

Minimize work-in-progress

Optimize around constraints

Strategy, planning and governanceExecute systematically

For the Business For IT• Be agile• Drive IT to deliver

on business strategies

• Hear “no” less often• Operate at full

potential

• Have broad visibility and be in control of every element

• Anticipate and lead vs. wait and react

• Be more efficient• Demonstrate

contribution to the business

Application Portfolio Management

Understand the Conditions - Continuous Assessment

Objectively assess and manage your application portfolio. Helping you make decisions about which applications to keep-change-retire.

Integrate IT Innovation Lifecycle

Build faster

Operate simply

BUILD

PLAN

DEPLOY

RUN

AUTOMATE

ASSURE

• Automate requirements management• Integrate development management• Test driven development

• Optimize resources and projects• Establish clear go/no-go metrics• Track policy compliance

• Integrate release management• Enable continuous delivery• Bridge to operations to capture RFCs

Application Lifecycle ManagementBuild faster

PLAN

BUILD

DEPLOY

Application Portfolio

Application Lifecycle Management

Right Tools for Continuous Integratation

Collaborative platform for design and development of composite applications, lifecycle management and functionality, performance and

security validation. Independent of development environment.

Application Lifecycle

Intelligence 2.0

Performance Center (TruClient)

Security (Fortify)

• Expected to do More • Testing time reduced by more than 50%

• Testers now spend 90% of their time looking at new code, not checking old code

• With HP QC, Delta merged systems with Northwest without having to increase IT staff

• Objectives • Improve software quality across the lifecycle

• Reduce application delivery time

• Ensure applications are secure

• HP Solutions • HP Quality Center & QuickTest Professional

• HP LoadRunner

• HP WebInspect

• Business Benefits• Defects fixed earlier in development cycles

• Defect information is more useful

• Improved ability to accommodate changes

• Improved employee morale

• More stabilized work force

Since deploying HP Application Lifecycle Management, Delta Airlines has reduced testing time, improved IT productivity, and increased IT staff efficiency

30 HP ConfidentialPhoto by Velo Steve - http://flic.kr/p/5AYiXS

31 HP Confidential

Flat pack servers and middlewareIKEA for IT

Automate operations from infrastructure to application

• Automate release and patch management• Manage compliance and drift• Enable self-service, cloud and hybrid

• Consolidate, correlate and remediate• Plan, predict, report and optimize• Integrate defects to quality management

• Manage change and service requests• Management ongoing incidents, problems

& RFS• Optimize asset allocation

Operate simply

AUTOMATE

RUN

ASSURE

Dynamic Configuration

Automated service provisioning with comprehensive, unified management, policy driven

governance and hybrid technology support

Right Tools for Continuous Delivery

Self-service CloudApplication Performance Management

Analyze, anticipate & remediate IT issues

across mobile, cloud and virtual environments with predictive analytics and service health

optimization

Service Level Management (SLM)

Align IT to business and

gauge total health

Service Health Analyzer (SHA)

Anticipate issues before

they occur

Service Health Optimizer (SHO)

Optimize your

IT engine

Service Health Reporter (SHR)

Understand issues from a services view

Analyze the past. Optimize the present. Anticipate the future.

Analytics that convert data into actionable knowledgeHP Service Intelligence

Automate with universal event correlation

MicrosoftSCOM

3rd PartyDomain

MgrsNAGIOS

SCOM & Nagios

Integration

Adapter

OpenIntegratio

n Adapter

Interfaces

OM/PM

NNMi

Run-time Service Model

BSM PlatformOMi

HPService

Manager

Automatically related to a complete model of the IT infrastructure

Complete cross-domain visibility of IT infrastructure health and security

ArcSight Logger

HPIntegratio

nAdapters

SIM APM SiteScope

Linking the NOC and the SOC

• Initial Challenge• Reactive, introspective, fragmented

IT operations processes

• Solution • HP Business Service Management

9.1 (APM, OMi, DDMA, ArcSight Logger)

• IT Improvements • 66% reduction in customer impact

• 28% reduction in number of major incidents

• 75% reduction in business service restore time

• Business Benefits• IT resources more closely aligned with business

needs

• IT better supports ability to improve customer retention, drive market growth and manage overhead costs

• Improvement in customer satisfaction score

Annual Cost savings €1.2M in one year, 300% ROI

HolisticSecurity and IT data

Manage IT risks in business contextSecure proactively

INFORMAVAILABILITY

COMPLIANCE

AGILITY

OPTIMIZATION

COST

Business KPIs

CORRELATE

INTEGRATE

SECURITY DATA

APPLICATIONS

DATA

DEVICES

USERS

NETWORK

GOALS– Comply with government regulations and internal

security requirements– Provide visibility into the full-range of security

events and integrate security data on a single console

SOLUTION– HP IT Performance Suite – Security Information

and Event Management

RESULTS– Reduces false positives by filtering down 22

million security events per day– Improves security posture by reducing log

searches from hours to a matter seconds

Priority Health’s mission to protect member dataPerforming better in healthcare

39

Measure your fitness - HP IT Executive Scorecard• Single pane of glass for IT performance with Industry’s broadest coverage of

IT investment

• Key performance indicators cascaded throughout the portfolio

• Open data model and studio for KPI expansion and customization

Driving business transformationCORPORATE OVERVIEW

– Commercial Airline Industry; Revenue: $23.2B US (CY2010); 86,000 Employees and over 1200 planes

CHALLENGES– Rationalizing investments, consolidating assets, and

improving on corporate wide business process in a merger driven industry

GOALS– Build an IT infrastructure to support the enterprise-wide

business– Eliminate application sprawl, implement consolidated

metrics– Develop and execute on a set of consolidated services

SOLUTION– HP Executive Scorecard– Broad range of HP Software Products as the Enterprise

services delivery management platformRESULTS

– Comprehensive asset, strategy and plan for renewal – Reduced time to develop by 52%– Reduced time to deploy from 6-8 weeks to a few hours– Improved strategic/tactical spend (1:24 to 4:7)

Extensibility, Orchestration, and Analytics

Strategy, Planning, and Governance

Services and Support

Application Lifecycle

Management

Information Management

IT Operations Management

Security Intelligence and Risk Management

40

Enterprise Collaboration and Mobility

Collaborate anywhere, in context

Access the HP ITPS from your mobile device via OOTB and customized

mini-apps

Context aware collaborations across the end-to-end lifecycle of the

composite application

42

Comprehensive, connected, and flexibleHP IT Performance Suite

IT PERFORMANCE SUITE FOUNDATION

Extensibility, Orchestration, and Analytics

STRATEGY, PLANNING, AND GOVERNANCE

Executive Scorecard

IT Financial Management Project and Portfolio Management

Application Portfolio Management

Workforce and Vendor Management

APPLICATION LIFECYCLE MANAGEMENT

OPERATIONS MANAGEMENT

INFORMATION LIFECYCLEMANAGEMENT

Network Manageme

nt

SystemManageme

nt

Development Management

Information Archiving

Enterprise Records

Management

Application Quality

Management

Requirements Management

Client Automation

Data Center

Automation

AssetManageme

nt

IT Service Manageme

nt

ApplicationSecurity

Validation

Application Governance

Performance Validation

Application Availability and

PerformanceData Protection

Software Security Assurance (SSA)

Security Information and Event Management

Network Security

SECURITY INTELLIGENCE AND RISK MANAGEMENT

SERVICES AND SUPPORT

Connected, dynamic, unified technology foundation IT Performance Suite Foundation

• Implement a common data model, UI and analytics

• Discover, integrate & orchestrate business and IT

services

• Automate over 4000 common operations

• Stay ahead with HP LiveNetwork content store

Common technologies and components that enable more consistent and integrated solutions

ProjectStatus

ServiceMgmt

SLAs AssetsCost

Break-down

ServiceModels

• Architecture to satisfy your business drivers

• Validate results/value

PEOPLE-PROCESS-TECHNOLOGY-DATA

Maturity m +x

DESIRED STATE

• Analyze• Define strategy,

objectives, and metrics• Build roadmap

(supported by

business-cases/ROI)

PEOPLE-PROCESS-TECHNOLOGY-DATA

CURRENT STATE

Maturity m

Where to start and how to get there

44

Tactical: current forwardStrategic: future back

Sub-projects

TRANSITION AGENDA

ROI

COMPREHENSIVE CONNECTED FLEXIBLE

Summary—the HP IT Performance Suite

Optimize the business of IT through dynamic,

automated updates from a connected

suite

Manage and gain insight from your entire IT domain

with the industry’s most

comprehensive suite

Scale with a modular, open

platform designed specifically to support

heterogeneousenvironments

Next steps• Check out the breakouts

• Schedule a workshop– Transformation Experience Workshop for IT Performance – Value Discovery Workshop for IT Performance

• Join the community of experts– www.hp.com/go/discoverperformance

ALWAYS PERFORM BETTER

HP SOFTWARE

ptm@hp.com

Blog - http://blog.xthestreams.com

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