app portal 2015: universal enterprise app store
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© 2015 Flexera Software LLC. All rights reserved. | Company Confidential1
App Portal 2015: Delivering the Unexpected
The Universal Enterprise App Store that Bridges
the Divide Between Employees and IT
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential2
Todays Presenters
TDavis@Flexerasoftware.com
Timothy DavisProduct Marketing Manager
Flexera Software
Mark BradleySenior Product Manager
Flexera Software
MBradley@Flexerasoftware.com
@TimothyToday
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential3
ConsumerizationIT as a Service Mobile
Desktop VirtualizationContinuous Migrations App Virtualization
IT ResponsivenessApps Updated Annually
Service Level
Agreements
Complex Environments
IT Challenges
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential4
IT Challenges: Mobile
• Employees have more than one device they need apps for
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential5
IT Challenges: Mobile
• Employees have more than one device they need apps for
• Adoption of Enterprise Mobility Management solutions
of Enterprises plan to invest more in mobile
technologies in the next 12-18 months.
Source: IDC The State of Mobile Devices Within the Enterprise in 2014
61%
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential6
IT Challenges: Mobile
• Employees have more than one device they need apps for
• Adoption of Enterprise Mobility Management solutions
• Control apps and deliver the same service levels as desktop
"Apps downloaded from public app stores for mobile
devices disrupt IT security, application and procurement
strategies"
Ian Finley, Research VP at GartnerSource: Gartner Says That by 2017, 25 Percent of Enterprises Will Have an Enterprise App Store
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential9
“By 2017, 25 percent of enterprises will have an
Enterprise App Store for Managing Corporate-
Sanctioned Apps on PCs and Mobile Devices.”
- Gartner
Greater negotiating leverage with app vendors
Greater control is only possible if the enterprise app store is widely adopted.
Challenge:
Universal Enterprise App Store
Greater control over the apps used by employees
Greater control over software expenditures
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential10
Enterprise App StoreApp Portal simplifies software provisioning, lowers costs and raises user satisfaction
For the end user
• What they need, when they need it
• My Apps - easy to get, easy to give back software
For the business
• License compliance, enforcement, leasing, and reclamation
• Multilevel, conditional, business facing approval workflow
• Accelerates new technology adoption
For IT
• Governance over software assets
• Automation of repetitive, mundane processes
• Integration with current systems
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential11
Client
Management
Mobile
Management
Virtual
Desktop
Management
IT Service
Management
Universal Enterprise App Store
Packaging – Automation – Compliance – Governance
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential12
Client
Management
Mobile
Management
Virtual
Desktop
Management
IT Service
Management
Universal Enterprise App Store
Packaging – Automation – Compliance – Governance
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential13
NEW Support for Mobile Apps
• Universal enterprise app store for desktop and mobile apps
– Recommend apps for mobile devices
– Request mobile apps from desktop
– Supports internally built and public store apps (iOS & Android)
– AirWatch® by VMware Enterprise Mobility Management™ Integration
• Shop the app store from mobile devices
– Browse and request mobile apps
– Simple request and documentation
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential14
Shop the app store from mobile devices
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential15
Use Case – Mobile Application Management
Problem
• Confusing and time-consuming to request apps for different devices
• There are millions of apps on public app stores and employees do not
know which apps are approved for use in the enterprise
• Apps downloaded from public app stores open IT to increased risk
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential16
Use Case – Mobile Application Management
Problem
• Confusing and time-consuming to request apps for different devices
• There are millions of apps on public app stores and employees do not
know which are approved for use in the enterprise
• Apps downloaded from public app stores open IT to increased risk
Solution
Stock the enterprise app store with authorized Apple iOS and Android
mobile apps to provide a single checkout process that intelligently deploys
the right app to the right device.
Recommends apps for the users other devices, so employees can request
an application once and have it deployed to their desktop, tablet or phone
at the same time.
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential18
New IT Service Management Integration
• App Portal Interface Integrated with the Service Desk
– Single user experience for requesting IT services
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential19
New IT Service Management Integration
• App Portal Interface Integrated with the Service Desk
– Single user experience for requesting IT services
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential20
New IT Service Management Integration
• App Portal Interface Integrated with the Service Desk
– Single user experience for requesting IT services
• Delegate Approvals to ITSM Workflows
– Flexible to meet the needs of unique customers
– Leverages their investment in existing approval workflows
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential21
New IT Service Management Integration
• App Portal Interface Integrated with the Service Desk
– Single user experience for requesting IT services
• Delegate Approvals to ITSM Workflows
– Flexible to meet the needs of unique customers
– Leverages their investment in existing approval workflows
• Automatically Creates Incidents for Proactive Support
– Open, update and close incidents
– Route and escalate incidents
– Invoke additional processes
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential22
New IT Service Management Integration
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential23
Use Case – Governance & Service Delivery
Problem
• Employees want a personalized experience available 24x7
• The business wants governance of licenses & control over software spend
• IT wants to direct users to a single place for requests, minimal human
involvement in the process, and the ability to provide proactive support
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential24
Use Case – Governance & Service Delivery
Problem
• Employees want a personalized experience available 24x7
• The business wants governance of licenses & control over software spend
• IT wants to direct users to a single place for requests, minimal human
involvement in the process, and the ability to provide proactive support
Solution
App Portal manages approvals, maintains license compliance, and initiates
delivery of software to both PCs and mobile devices and enhances the value
of the Service Catalog by automating the governance and delivery of
authorized applications:
– Employees get apps when they need them and on any device
– The app store knows what software is installed on their devices
– Ensures proactive compliance with licensing requirements
– Reclaims unused licenses to control software spend
– Enables users to access the app store from the IT self-service portal
– Keeps the ITSM system of record current and enables proactive app support
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential25
Building the Business Case App Portal ensures IT governance, lowers costs and raises user satisfaction
Improved Governance &
Decreased Operational CostsImproved User Experience
• Familiar App Store
Experience for Software
Requests
• Consumer-oriented,
seamless, transparent
experience
• Enhanced Software License
Reclamation & Leasing
• Enforce Software License
Compliance and Governance
Faster Delivery
• Cut the time it takes to
deliver applications from
weeks to hours or minutes
• Reduce time spent manually
responding to one-off
software requests
Automation
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential26
$111,222
$222,216
$323,556$351,820
$17,796
$124,661 $135,893
$55,370
$-
$50,000
$100,000
$150,000
$200,000
$250,000
$300,000
$350,000
$400,000
IT AppProvisioning
Costs
IT OSDeployment
Costs
User AppProvisioning
Costs
User OSDeployment
Costs
3-Year Labor Comparison
3-Year Labor - Current
Labor Savings: App Portal + FlexNet Manager Suite
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential27
Faster Service Delivery: App Portal + AdminStudio
27
0 1 2 3 4 5
Current State
With App Portal
Standard SW Completion Time (Hours)
Request Approve Assign License Deliver
0 10 20 30 40 50
Current State
With App Portal
Non- Standard SW Completion Time (Days)
Request/Approve Procure Package Assign License Deliver
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential28
Reduced Costs: App Portal + FlexNet Manager Suite
$900.2$927.2 $955.0
$803.7
$654.4
$423.0
$0
$200
$400
$600
$800
$1,000
$1,200
Year 1 Year 2 Year 3
Value of Unused Licenses ($Thousands)
Unused Software Value - Current
Unused Software with Solution
As-Is, $171.11
With App Portal and
FlexNet Manager
Suite, $8.56
$0.00
$20.00
$40.00
$60.00
$80.00
$100.00
$120.00
$140.00
$160.00
$180.00
Cost per Product Reclamation
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential30
Questions?
1 Watch this webinar on demand:
WBNR-App-Portal-2015-Deliver-the-Unexpected
Contact your Flexera representative or Business Partner to find
the best next step for you
North America: 800-809-5659
Europe, Middle East & Africa: +44 (0) 870 873 6300
Asia-Pacific: +61 3 9895 2000 (800) 809-5659
2
3
Download the white papers:
Best Practices for Governance and Compliance Using an Enterprise App Store
Creating a Well-Stocked, Well-Managed Enterprise App Store
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