appointment scheduling system

Bob van der Plas

Plaats, dd-maand-jjjj

Online appointment scheduling

software

Cross

channel

interaction

> go to website

Online scheduling software| 2

1) Advantages online scheduling

2) Examples

3) Business case

4) What we achieved

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Online scheduling software-AGENDA-

Online scheduling software-advantages-

Online scheduling software | 5

• Customer self scheduling• Generate more traffic• Reduce no-shows• Increase loyalty

Online scheduling software-Examples-

Online appointment scheduling software

Examples online appointment scheduling

> go to website

Business Case EuroCloud Netherlands | 8

BUSINESS CASEThe Case

The consumer makes his appointment online foreye measurements, eye controls and fit glasses instore.

The situation250 stores in the NetherlandsA lot of appointments (> 2.000 a day)Replacement of the local agenda method

Online appointment

Customer •Able to book 24/7 •Getting the right attention

Retail •More visitors to the shop•Management Information•Less stock necessary

Employee•Better prepaired to serve the customer•Less administration because customers plan their appointments•Less disturbance by phone

E-mail

Customer has to wait for an answer.

Employee not always able to react as quick as you like.

Call

Customer being put on hold Employee being disturbed while helping a customer in the shop

Online appointment scheduling software

CUSTOMER INTIMACY

Store

Customer having to visit the store again. Not always acces to their own agenda

Employee not being to help the customer right away

Online appointment scheduling software

Online scheduling software-WHY ONLINE AGENDA-

What we needed

•More shop visits

•Interface with webshop

•Extra service for consumers

Why Reflex

•Experienced partner

•Scalability > cloud computing

•Easy software that fits the situation

Benefits of SAAS

•Flexible, now but also in 5 years

•Low investments

•No system management (hosting/ backups/ support)

Online scheduling software-WHAT ACHIEVED-

Online scheduling software

Findings Consumer

•Increasing number of treatments

•Positive feedback

Findings Employee

•95%of the shops uses online agenda

•Employees promote online use

•Valuable Management Information

Impact on IT department

•Very small (only at the Pilot period)

•First-line support for shops

Any questions Bob van der Plas

M.: +31 (0) 6-21707569

E.: b.vd.plas@reflex-online.com

Website: www.reflex-online.com

Thanks for your attention!