art and science of communication

By Mudarwi, April 22th 2015

Why Communication is Important ?Why Communication is Important ?

Why Communication is Important ?Why Communication is Important ?

Why Communication is Important ?Why Communication is Important ?

https://highheelsandhighnotes.wordpress.com/2013/03/page/3/

Why Communication is Important ?Why Communication is Important ?

Why Communication is Important ?Why Communication is Important ?

http://blog.amiando.com/2010-02-26/friday-reads-the-science-of-building-trust-with-social-media-and-the-art-of-social-media-conversations/

http://krisgosser.com/journal/2012/11/hacking-communication-theory/

http://www.nexusis.com/blog/bringing-unified-communications-to-the-cloud/

Good and Bad Good and Bad CommunicationCommunication

Good and Good and Bad Bad

Commu-Commu-nicationnication

What is What is Communication ?Communication ?

Communication ModelCommunication Model

Communication ObjectCommunication Object

Communication:"Any act by which one person gives to or receives from another person information about that person's needs, desires, perceptions, knowledge, or affective states. Communication may be intentional or unintentional, may involve conventional or unconventional signals, may take linguistic or nonlinguistic forms, and may occur through spoken or other modes." In business and in the workplace, on the domestic front and in our social lives, we all stand to benefit from more effective communication skills.

http://meetmadhu10.blogspot.com/2007/04/art-of-communication.html

Communication ProcessCommunication Process

http://communicationplanstoday.blogspot.com/2011/01/communication-plans-important.html

https://thepinkmustache.wordpress.com/2011/02/20/body-language-the-art-science-of-flirting/

http://non-verbalcommunicationskills.blogspot.com/2012/06/blog-post_27.html

Non Verbal CommunicationNon Verbal Communication

http://www.introtel.com/communication-professional-success/

Key Points To Take Away:Understanding the unique and varying ways people communicate non-verbally will increase your ability to recognize issues before they are vocally expressed.

Knowing the non-verbal cues that indicate trust can help you be more successful in establishing good relations with customers and fellow employees.

Even in the increasingly digital era, face-to-face interaction is extremely important.

https://justinthomas94.wordpress.com/

http://www.ingredientsofoutliers.com/the-art-of-non-verbal-communication/

S (Sqare):S (Sqare): Face squarely; by doing this it Face squarely; by doing this it shows you areshows you are involvedinvolved..O (Open)O (Open): Keep an open posture: Keeping : Keep an open posture: Keeping an open posture means not crossing arms an open posture means not crossing arms and legs. Open postures make and legs. Open postures make people feel people feel engaged and welcomeengaged and welcome..LL (Lean):(Lean): by leaning forward when a by leaning forward when a person is talking to you, it shows that you person is talking to you, it shows that you are are involved and listeninginvolved and listening to what they to what they have to say.have to say.E (Eye Contact):E (Eye Contact): Use good eye contact- Use good eye contact-having good eye contact shows that you having good eye contact shows that you are are listening and not distractedlistening and not distracted..R (Relax):R (Relax): It is important to stay calm and It is important to stay calm and avoid fidgeting when a person is talking to avoid fidgeting when a person is talking to you to show you are you to show you are focusedfocused..

How to Communicate EffectivelyHow to Communicate Effectively

http://www.algo.ca/blog/seven-cs.html

How to Communicate EffectivelyHow to Communicate Effectively

Benefit of Effective CommunicationBenefit of Effective Communication

Benefit of Effective CommunicationBenefit of Effective Communication

Examples of Effective CommunicationExamples of Effective Communication

Ineffective

“ You’re rude”.

Effective

“ You’re finishing my sentences for me.”.

“ Juanita, don’t you think Ed’s chicken sort of reminds you of something from The Far Side.”

“ Ed, I’ve got some second thoughts about your barbecued chicken.”

“ How many times have you been late this month?”

“ Is there something preventing you from being on time?”

“ That will get you into trouble.” “ If you continue to come to work late, you’ll leave me no choice but to put you on probation”

Communication at Office/Work PlaceCommunication at Office/Work Place

Effective Feedback TechniquesEffective Feedback Techniques

• Feedback is simply letting the speaker know you are listening.Feedback is simply letting the speaker know you are listening.• Respond with statements or questions like:Respond with statements or questions like: - - “You believe that. . . “ (triggering phrases, - - “Are you saying that . . .” not judgemental) - - “You’re concerned about . . .”

- - “Tell me more. . . “- - “Can you give me an example? . . .” - - “Tell me in your own words . . .”

• Ask questionsAsk questions - - How? What? Where? Who? When? Why?

• Feedback is probably the most under-used yet most Feedback is probably the most under-used yet most helpful skillhelpful skill in communication.in communication.

• Use “door openers” to encourage speakerUse “door openers” to encourage speaker.

Principles of Effective CommunicationPrinciples of Effective Communication

Avoiding Verbal TurnoffsAvoiding Verbal Turnoffs

• Certain responses come across as rejection of another person’sCertain responses come across as rejection of another person’s thoughts or feelings. Speaker may become defensive.thoughts or feelings. Speaker may become defensive.

Preaching:Preaching: . . . . . “You should take my advice. . .”

JudgingJudging: . . . . . . “But you’re wrong!”

OutdoingOutdoing:. . . . . . “You think you had it bad? Blah, blah, blah. . .”

WithdrawingWithdrawing: . . “Forget it!”

Patronizing:Patronizing: . . . . “You don’t really feel that way.”

Preaching:Preaching: . . . . . “You should take my advice. . .”

JudgingJudging: . . . . . . “But you’re wrong!”

OutdoingOutdoing:. . . . . . “You think you had it bad? Blah, blah, blah. . .”

WithdrawingWithdrawing: . . “Forget it!”

Patronizing:Patronizing: . . . . “You don’t really feel that way.”

Principles of Effective CommunicationPrinciples of Effective Communication

Principles of Effective CommunicationPrinciples of Effective CommunicationAvoiding Verbal TurnoffsAvoiding Verbal Turnoffs

• Killer Phrases Killer Phrases throw up road blocks to potential solutions.throw up road blocks to potential solutions.• When someone uses a When someone uses a killer phrasekiller phrase, the speaker can only:, the speaker can only: - - - - Fight back Fight back - and how often is that productive?- and how often is that productive? - - - - Ignore it Ignore it - but the damage is done.- but the damage is done. - - - - Sit down and shut up Sit down and shut up - and the idea dies- and the idea dies..

Art of Listening Art of Listening

Art of Listening Art of Listening

Keys to Effective ListeningThe BAD Listener The Key The Key The GOOD Listener

Continually interrupts. Stop TalkingStop Talking Gives speakers time to say what they have to say.

Tunes out if delivery is poor. Judge Content not Delivery

Judge Content not Delivery

Judges content, skips over delivery errors.

Tends to enter into arguments. Hold Your FireHold Your Fire Holds temper, doesn’t jump to conclusions.

Listens only for facts. Listen for IdeasListen for Ideas Listens for important themes.

Influenced by who speaker is. React to ideas, not speaker.

React to ideas, not speaker.

Shows little attention, or fakes it. Show InterestShow Interest

Pays attention to what speaker says, not who they are.

Actively listens to understand rather than only to reply.

Is easily distracted. Resist DistractionsResist Distractions Avoids distraction, knows how to concentrate.

Gives no feedback. Asks QuestionsAsks Questions Encourages speaker to develop points further.

Reacts to emotional words. Keep an open mindKeep an open mind Knows loaded words and phrases, but does not get hung up on them.

“Remember: You can’t listen if you’re talking.”“Remember: You can’t listen if you’re talking.”

ConclutionConclution1.1. RelationshipRelationship is theis the heart heart of of

CommunicationCommunication2.2. Communication Skill Communication Skill is is

importantimportant skill and need to skill and need to be learned well, including be learned well, including non non verbal communication verbal communication and and listening skilllistening skill

3.3. LearnLearn From From ExpertExpert4.4. Practice Practice Good Good

Communication Communication in every in every occasion and opportunityoccasion and opportunity

5.5. Good Communication Good Communication build build Good Relationship Good Relationship and and TrustTrust

6.6. Technology Technology can’t replace can’t replace face face to face to face communicationcommunication