articulate word output -...
Post on 09-Dec-2018
224 Views
Preview:
TRANSCRIPT
Purchase Rewards Certification
How to Use this Word Document:
1. Download and save for future reference
2. Print out for note taking
3. Print out and customize to use to for live classroom training of other staff at your financial institution (see below for customization ideas)
Our eLearning software automatically creates this document and includes all layers and paths
Some paths you didn’t take in the training. E.g. if you won’t be creating reports, you skipped those slides in the course, but you’ll see them here. Simply delete from this document.
Some slides have “layers”, e.g. most slides that have you click on a button to see more. All the layers print here. That’s why there are so many more screenprints here than slides in the course.
Updated April 2017 Page 1 of 89
1.3 Learning Objectives
Notes:
By the end of this course, you'll be able to: Explain how Purchase Rewards gives your users money back Manage Purchase Rewards users & merchants Create reports to track your Purchase Rewards program
Updated April 2017 Page 4 of 89
2.2 What is Purchase Rewards?
Notes:
Basically, think of Purchase Rewards functioning like digital rebates.
The concept is simple. When your users log into OLB, they’ll see offers from merchants. These offers are relevant because they’re targeted to an individual’s purchases.
The user clicks to accept an offer, then they shop at that merchant using the debit card tied to that account.
These merchants are both local and nationwide, so your users have a wide choice of where to shop.
Once they’ve shopped, they’ll get money back in their account at the end of the following month. Again, think “digital rebate” because the money’s coming from the merchant at a later date, not at the point of sale.
Updated April 2017 Page 6 of 89
2.3 Groups Involved
(Drag and Drop, 10 points, 2 attempts permitted)
Drag Item Drop Target
No cost
Increased user loyalty and retention
Drives use of website and debit card
Drop 2
Significant rewards of $50-$100/year or more
Highly relevant offers
Redeemed in-store and online
Minimal action required
Completely FREE
Drop 1
Access to massive new advertising channel = online banking
Drop 3
Updated April 2017 Page 7 of 89
Precisely target new and prospective customers
Digital Insight's partner in bringing you Purchase Rewards
Partner with nationwide merchants, and well as merchants in your community…
to present offers to your users
Drop 4
Updated April 2017 Page 8 of 89
2.4 FI Benefits
Notes:
*Delight your users by putting real money back in their pockets with this free program. This can equal an average of $50-100 in annual “money back” per user, and there is no upper limit. *Drive higher debit card use, and therefore potentially higher revenue from interchange fees*Position your financial institution as an innovator in the market by offering this cutting-edge solution*Provide value-added services to users to promote loyalty, increase active use, and drive retention*Deepen relationships with local business clients by giving them a new venue to grow their business
Updated April 2017 Page 9 of 89
3.6 Process Flow Steps 3-5
Notes:
Step 4: View your rewards. Rewards will typically appear on the Summary page and the Purchase Rewards widget within 2-3 days after the transaction hard posts to the account. Even if a transaction doesn’t appear until after the offer period, it will still redeem because the redemption is based on the day the transaction occurred, not the day the transaction appeared on the Summary page.
Step 5: Receive the cash. Rewards are credited at the end of the next month. E.g. if the offer is redeemed in September, the reward will be deposited at the end of October. Because we don’t share users’ private information, we are unable to credit the account immediately. The reward posts as "Monthly Rewards: Cash Back" (this is not customizable).
Updated April 2017 Page 21 of 89
3.17 Knowledge Check 1
(Matching Drag-and-Drop, 10 points, 1 attempt permitted)
Correct Choice
Conquesting Offer You shop at one merchant, the offer is from a
competing merchant.
Loyalty Offer The offer is from the same merchant you just
shopped at.
Updated April 2017 Page 34 of 89
3.18 Knowledge Check 2
(Sequence Drag-and-Drop, 10 points, 2 attempts permitted)
Correct Order
Activate the offer
Redeem the offer
Get the reward
Updated April 2017 Page 35 of 89
3.19 Knowledge Check 3
(Multiple Response, 10 points, 2 attempts permitted)
Correct Choice
X A reward amount
A coupon to print the award
X A promotional period
X A condition to quality for the award
Updated April 2017 Page 36 of 89
4.9 Knowledge Check 1
(True/False, 10 points, 1 attempt permitted)
Correct Choice
True
X False
You must have the Purchase Reward Master role or the PR update permission to change a user's
status.
Updated April 2017 Page 57 of 89
4.10 Knowledge Check 2
(True/False, 10 points, 1 attempt permitted)
Correct Choice
True
X False
Feedback when incorrect:
The account status must first be updated from Disabled to Enabled. After the nightly batch
process has completed, the account can be updated real-time from Enabled to Opted Out.
Updated April 2017 Page 58 of 89
5.7 Knowledge Check 1
(True/False, 10 points, 1 attempt permitted)
Correct Choice
True
X False
Feedback when incorrect:
Upload results and the "accounts not found" file are only available immediately following
upload. Once you end your Admin Platform session, the results are no longer available.
Updated April 2017 Page 69 of 89
5.8 Knowledge Check 2
(True/False, 10 points, 1 attempt permitted)
Correct Choice
X True
False
Feedback when incorrect:
It’s formatted for your financial institution.
Updated April 2017 Page 70 of 89
6.5 Knowledge Check 1
(Matching Drop-down, 10 points, 2 attempts permitted)
Correct Choice
Manage ACH exceptions Redemption Payment
Find number of offers activated for an
individual user
User Detail
Find the number of redemptions User Detail
Look up accounts paid Redemption Payment
Updated April 2017 Page 79 of 89
top related