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©2018 I-CAR
AUTOMOTIVE COLLISION REPAIR INDUSTRY KNOWLEDGEAND SKILLS PROTOCOL
INTER-INDUSTRY CONFERENCE ON AUTO COLLISION REPAIR
2018
7/10/18
©2018 I-CAR
AUTOMOTIVE COLLISION REPAIR INDUSTRY KNOWLEDGEAND SKILLS PROTOCOL
INTER-INDUSTRY CONFERENCE ON AUTO COLLISION REPAIR
2018
7/10/18
TABLE OF CONTENTS
1 Scope ........................................................................................................ 6
2 Professional Development Program Principles ........................................ 6
3 RoleSpecificKnowledgeandSkillRequirements .................................. 11
4 FulfillingProfessionalDevelopmentProgramRequirements .................. 11
5 RelatedRecognitionPrograms ............................................................... 12
I-CAR DETAILED KNOWLEDGE AND SKILL AREA DEFINITIONS BY ROLE Estimator ProLevel 1 ........................................................................................................ 16 ProLevel 2 ........................................................................................................ 20 ProLevel 3 ........................................................................................................ 23
RefinishTechnician ProLevel 1 ........................................................................................................ 26 ProLevel 2 ........................................................................................................ 29 ProLevel 3 ........................................................................................................ 30
Non-StructuralTechnician ProLevel 1 ........................................................................................................ 34 ProLevel 2 ........................................................................................................ 40 ProLevel 3 ........................................................................................................ 44
StructuralTechnician ProLevel 1 ........................................................................................................ 48 ProLevel 2 ........................................................................................................ 52 ProLevel 3 ........................................................................................................ 54
Electrical/DiagnosticsTechnician ProLevel 1 ........................................................................................................ 58 ProLevel 2 ........................................................................................................ 62 ProLevel 3 ........................................................................................................ 63
MechanicalTechnician ProLevel 1 ........................................................................................................ 66 ProLevel 2 ........................................................................................................ 71 ProLevel 3 ........................................................................................................ 74
ProductionManagement ProLevel 1 ........................................................................................................ 80 ProLevel 2 ........................................................................................................ 85
AutoPhysicalDamageAppraiser(APDA) ProLevel 1 ........................................................................................................ 90 ProLevel 2 ........................................................................................................ 94 ProLevel 3 ........................................................................................................ 97
5AUTOMOTIVECOLLISIONREPAIRINDUSTRYKNOWLEDGEANDSKILLSPROTOCOL
6 AUTOMOTIVECOLLISIONREPAIRINDUSTRYKNOWLEDGEANDSKILLSPROTOCOL
1 SCOPE
I-CAR,theInter-IndustryConferenceonAutoCollisionRepair,thenot-for-profitorganizationcreatedin1979bythecollectiveautomotivecollisionrepairindustry(Repairers,Insurers,OEMs,Suppliers,SchoolsandServices),ischarteredtoassistthecollisionrepairindustrywithprogramsthathelpindustryindividualsandbusinessesdevelopandaccesstheinformation,knowledgeandskillsrequiredtoperformcomplete,safeandqualityrepairs.
Accordingly,I-CAR’sProfessionalDevelopmentProgramisdesignedtoestablishclarityontherequisiteterminalandenablinglearningobjectives,documentedasknowledgeandskills,toachievesuchrepairs,asdefinedbyindustrystakeholdersincooperationwithI-CAR.
Further,industry-wideadoptionoftheprogramastheindustrystandardfortrainingcontributestoindustryconsistency,uniformityandefficienciesforallstakeholders,whilealsocontributingtotheindustry’sobjectiveofcomplete,safeandqualityrepairs.
2 PROFESSIONAL DEVELOPMENT PROGRAM PRINCIPLES
2.1 KEY PROFESSIONAL DEVELOPMENT PROGRAM PRINCIPLES ARE:
• Rolerelevantknowledgeandskills.
• Progressiveandproperlysequencedknowledgeandskillsbuilding.
• Knowledgeandskillsrelevanttocurrentandnear-termanticipatedindustrytechnicalandbestpracticedemandsrequiredforachievementofcomplete,safeandqualityrepairs.
• Industrycommonprotocolthatcanbefulfilledbyqualifiedtrainingfromavarietyofprovidersincluding(butnotlimitedto)suppliers,OEMsandI-CAR.
• Industrycommonprotocolthatprovidesstructureforallcontemplatedtrainingprogramdesignandrequirementsworkundertakenbyindustrystakeholders,ensuringsuchprogramsaretechnicallyandcomprehensiblyrobustanduniformtodefinedindustryexpectations,leadingtoavoidanceofredundanciesandinconsistenciesthatmayunnecessarilycomplicateorotherwiseunderminetheeffectivenessoftraininginitiativesundertakenbyindustrystakeholders.
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2.2 ROLE RELEVANCY:
Certainknowledgeandskillsmaybecommonacrossvariousrolesinthecollisionrepairindustry,whileinmostcasesknowledgeandskillsareuniquetocertainrolesand/orfunctions.TheintentoftheProfessionalDevelopmentProgramistoproperlydefinethecriticalrolesand/orfunctionsthatcontributetocomplete,safeandqualityrepairs,definehowtheserolescontributetoachievementofsuchandtodefinetheknowledgeandskillsrequiredtoeffectivelyperformsuchrolesand/orfunctions.ThefollowingtabledefinesProfessional Development Program roles:
ESTIMATOR
RO L E D E SCR I B E D
Inspects,analyzesandevaluatesdamagedvehiclestocreateacomprehensiveandaccuratedamagereport.Thisindividualbuildsarelationshipwithvehicleowners,repairersandinsurancepersonneltonegotiatecostsandclosecustomersales.Heorsheusescomputerstowriteestimatesandworkswithcomputersoftware.
KNOWLEDGE AND SK I LLS H IGH LEVEL OBJECT IVE
Inspect,analyzeandevaluatedamagedvehiclestocreateacomprehensiveandaccuratedamagereport.
REFINISH TECHNICIAN
RO L E D E SCR I B E D
Preparesandappliespainttorepairedvehiclestorestoreavehicle’sappearancetopre-accidentcondition.Dutiesmayincludefinalsanding,masking,colormixingandtinting,sprayboothoperationsandapplyingprimers,sealersandclearcoats.Heorshemayneedtoblendcolorintoadjacentpanelsforabettercolormatchtotheexistingvehiclefinish.Thisindividualworkswithpotentiallyhazardousmaterials,soattentiontosafetyandpersonalprotectionisessential.Vehiclesmustbepreparedandrefinishedcorrectlytoensureproperadhesion,colormatchandoverallappearance.
KNOWLEDGE AND SK I LLS H IGH LEVEL OBJECT IVE
Prepareandapplypainttorepairedvehiclestorestoreavehicle’sappearancetopre-accidentcondition.
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AUTOMOTIVECOLLISIONREPAIRINDUSTRYKNOWLEDGEANDSKILLSPROTOCOL
NON-STRUCTURAL TECHNICIAN
RO L E D E SCR I B E D
Restoresdamagedexteriorpanelstotheiroriginalintegrity,functionandappearance.Thistechnicianuseshandtoolsandpowertoolstoremoveorrepairdamagedparts,andproperlyinstallnewparts.Heorsheworkswithavarietyofmetalsandplastics,aswellasglass,electricalandmechanicalparts.Inmanyfacilities,thistechnicianisusedinthedisassemblyand/orblueprintingprocess.
KNOWLEDGE AND SK I LLS H IGH LEVEL OBJECT IVE
Restoredamagedexteriorpanelstotheiroriginalintegrity,functionandappearance.
STRUCTURAL TECHNICIAN
RO L E D E SCR I B E D
Restoresstructuraldimensionsandstructuralintegritytocollisiondamagedvehicles.Heorsheusesmeasuringandframeequipmenttodiagnosedamageandreturndamagedframeorunibodypartstomanufacturer’sspecifications.Handtoolsandpowertoolsareusedtoremoveorrepairdamagedparts,weldandproperlyinstallnewparts.Thisindividualworkswithavarietyofmaterialsandjoiningtechnologiesusedinautomotivemanufacturingsuchas,butnotlimitedto,mildsteels,high-strengthsteels,ultra-high-strengthsteels,aluminum,carbonfiber,plastics,glass,electricalandmechanicalparts,andjoiningprocessessuchaswelding,rivetbonding,MIGbrazingandspotwelding.
KNOWLEDGE AND SK I LLS H IGH LEVEL OBJECT IVE
Restorevehicledimensionsandstructuralintegritytocollision-damagedvehicles.
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ELECTRICAL/DIAGNOSTICS TECHNICIAN
RO L E D E SCR I B E D
TheElectrical/DiagnosticsTechnicianfollowsOEMinformationforscanningandcalibrationduringthecollisionrepairprocess.ThetechnicianmayperformaPre-RepairScan/HealthScantocapturecodes,aPost-RepairScantoidentifyandclearcodes,and/oraPost-RepairCalibration/Initializationfollowingtheremoval,installation,and/orrepairofmanysafetyanddriverconveniencesystemparts,orifthereisdamagetothemountinglocation(s),R&IorR&Rofthecameras/sensors/mountinglocations,R&IorR&Rofpartsinfrontof,orbehind,camerasand/orsensors,orR&RorR&Iofclosure/trimpanels.
KNOWLEDGE AND SK I LLS H IGH LEVEL OBJECT IVE
Diagnose,calibrateandrepaircollision-relatedelectricalcomponentdamage.
MECHANICAL TECHNICIAN
RO L E D E SCR I B E D
AMechanicalTechniciandiagnosesandrepairscollision-relatedmechanicaldamageincluding–butnotlimitedto–steering,suspension,airconditioning,engine,brake,restraint,andelectricalsystems.Thisindividualusesmeasuringandalignmentequipmenttodiagnosedamageandreturnfrontandrearwheelalignmentstomanufacturer’sspecifications.Handtoolsandpowertoolsareusedtoremoveorrepairdamagedpartsandproperlyinstallnewparts.
KNOWLEDGE AND SK I LLS H IGH LEVEL OBJECT IVE
Diagnoseandrepaircollision-relatedmechanicaldamage.
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AUTOMOTIVECOLLISIONREPAIRINDUSTRYKNOWLEDGEANDSKILLSPROTOCOL 9
AUTOMOTIVECOLLISIONREPAIRINDUSTRYKNOWLEDGEANDSKILLSPROTOCOL
PRODUCTION MANAGEMENT
RO L E D E SCR I B E D
ProductionManagementisanintegralcomponenttothecollisionrepairprocessservingtoplan,manageandadjustworkflowonadailybasis.Thiskeyroletoucheseverypartofacollisionrepairprocessandbuildsrelationshipsacrosstherepaircycleincludingcustomers,staff,insurancerepresentatives,OErepresentativesandotherrelationshipsasnecessary.
KNOWLEDGE AND SK I LLS H IGH LEVEL OBJECT IVE
Overseetheprocessandstafftoensureefficient,saferepairsandexcellentcustomerservicefromthetimethecarenterstheshoptowhenthecustomerdrivesaway.
AUTO PHYSICAL DAMAGE APPRAISER (APDA)
RO L E D E SCR I B E D
Inspect,analyzeandevaluatedamagedvehiclestocreateacomprehensiveandaccuratedamagereport.Theseindividualsoftentraveltoavehicle’slocation,whichmayincludetowfacilities,repairfacilities,dealershipsandcustomerlocations.Theymayalsoworkinacompanydrive-inclaimscenterandusecomputerstowriteestimatesandusecomputersoftwaretowriteestimates.Thoseinthisroledocumentallaspectsofclaimsinvestigationandprocessingandfollowcompanyclaimsprocessesthataccountforafairandaccuratesettlement,customersatisfactionandcostmanagement.
KNOWLEDGE AND SK I LLS H IGH LEVEL OBJECT IVE
Inspect,analyzeandevaluatedamagedvehiclestocreateacomprehensiveandaccuratedamagereport.
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2.3 KNOWLEDGE AND SKILLS PROGRESSION:
TheProfessionalDevelopmentProgramisstructuredtoprovideasequencedandprogressiveroadmapleadingtoknowledgeandskillscompetencyatindustry-definedproficiencylevels.
Foundationalrolespecificknowledge,preparationformoreadvancedProLevel 2®requirements.
Intermediateand/ormoreadvancedrolespecificknowledgeandskills,providingnext-levelcompetencybuildingonProLevel1®foundationalknowledgeandpreparingforadvancedProLevel3®requirements.
Advancedandintegratedrolespecificknowledgeandskills,leadingtocompetencytoindustrydefinedfullproficiencylevelsforthatroleorfunction.
3 ROLE-SPECIFIC KNOWLEDGE AND SKILL REQUIREMENTS
TheI-CARDetailed Knowledge and Skill Area Definitions by Role section providesfurtherdetailoneachknowledgeandskillsrequirement.Thisalsoservesasfoundationalcriteria,amongothercriteria,fortheI-CARIndustryTrainingAlliance®programqualificationofindustrytrainingforcredittowardProfessionalDevelopmentProgramrequirements.
4 FULFILLING PROFESSIONAL DEVELOPMENT PROGRAM REQUIREMENTS
I-CAR’sIndustry Training Relative to I-CAR Knowledge and Skills Areas matrix,availableon I-CAR.com/TrainingMatrix, showscurrentqualifiedI-CARandindustrytrainingprogramsthatfulfillprogramrequirements.Thismatrixisupdatedreal-timeasnewqualifiedtrainingbecomesavailable.
©2018 I-CAR
I-CAR PROFESSIONAL DEVELOPMENT PROGRAM™
INTER-INDUSTRY CONFERENCE ON AUTO COLLISION REPAIR
INDUSTRY TRAININGRELATIVE TO I-CAR® KNOWLEDGE AND SKILL AREAS
AUTOMOTIVE COLLISION REPAIR INDUSTRY KNOWLEDGE AND SKILLS PROTOCOL
AUTOMOTIVECOLLISIONREPAIRINDUSTRYKNOWLEDGEANDSKILLSPROTOCOL 11
5 RELATED RECOGNITION PROGRAMS
FulfillmentofProfessionalDevelopmentProgramrequirementsqualifiesindividualsandbusinessesforI-CARrecognition.TheorganizationcurrentlyrecognizesindividualsthroughitsPlatinum™programandbusinessesthroughitsGoldClass® program.
AdditionalindustryorganizationsmayincorporatetheProfessionalDevelopmentProgramtotheirownuniquerecognitionprogramsandmayfurtherlinkI-CAR’srecognitionprogramstobroaderrecognitionand/orcertificationprogramstheymaymanage.WhilesuchlinksareencouragedbyI-CARforindustryconsistencyandefficiency,suchlinksareatthesolediscretionofeachindustryorganization.
Theindustry-recognizedPlatinumdesignationisearnedbycollisionrepairprofessionalswhoachieveandmaintainhighlevelsofrole-relevanttrainingthatcontributestocomplete,safeandqualityrepairs.TrainingtoPlatinumkeepsprofessionalscurrentonvehicletechnology,improvestheirjobperformanceandassiststheircareerdevelopment.
DetailedrequirementsforPlatinumachievementarelocatedontheI-CARwebsiteatI-CAR.com/Platinum.
GoldClassrecognitionprogramisthehighestrole-relevanttrainingachievementrecognizedbythecollisionrepairindustry.ToearnandmaintainGoldClassrecognition,businessesmustachieveandmaintainahighlevelofrole-relevanttrainingacrosseachofthemajorcollisionrepairroles.
DetailedrequirementsforGoldClassachievementarelocatedontheI-CARwebsiteatI-CAR.com/GoldClass.
AUTOMOTIVECOLLISIONREPAIRINDUSTRYKNOWLEDGEANDSKILLSPROTOCOL12
I-CAR DETAILED KNOWLEDGE AND SKILL AREA DEFINITIONS BY ROLE
ESTIMATOR
REFINISH TECHNICIAN
NON-STRUCTURAL TECHNICIAN
STRUCTURAL TECHNICIAN
ELECTRICAL/DIAGNOSTICS TECHNICIAN
MECHANICAL TECHNICIAN
PRODUCTION MANAGEMENT
AUTO PHYSICAL DAMAGE APPRAISER
13AUTOMOTIVECOLLISIONREPAIRINDUSTRYKNOWLEDGEANDSKILLSPROTOCOL
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DEFINITION OF COLUMNS
TERMINAL OBJECTIVEAstatementinspecificandmeasurabletermsthatdescribeswhatthelearnerwillbeabletodoasaresultofengaginginalearningactivity.Focusedatthehighestleveloflearninganindividualwillaccomplishbycompetingthelearningevent.
ENABLING OBJECTIVEAresupportingobjectivesforTerminalObjectives.AllowtheTerminalObjectivetobebrokendownintosmaller,moremanageableobjectives.WhatheorshemustdotoaccomplishtheTerminalObjective
PROLEVELForeachrolewithintheI-CARProfessionalDevelopmentProgram(PDP),therearethreelevelsoftraining,eachreferredtoasanI-CARProLevel.Eachlevelprogressivelybuildsuponpriorlearningtocontinuallyadvanceeachprofessional’sknowledgeandskills.
AUTOMOTIVECOLLISIONREPAIRINDUSTRYKNOWLEDGEANDSKILLSPROTOCOL
ROLE DESCRIPTION
Inspects,analyzesandevaluatesdamagedvehiclestocreateacomprehensiveandaccuratedamagereport.Thisindividualbuildsarelationshipwithvehicleowners,repairersandinsurancepersonneltonegotiatecostsandclosecustomersales.Heorsheusescomputerstowriteestimatesandworkswithcomputersoftware.
KNOWLEDGE AND SKILLS HIGH LEVEL OBJECTIVES
Inspect,analyzeandevaluatedamagedvehiclestocreateacomprehensiveandaccuratedamagereport.
ESTIMATOR
INDUSTRY SEGMENT – COLLISION REPAIR FACILITIES
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TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
1A 1 / GenEd
Identify Vehicle Construction Materials
Estimatorisabletoidentifyallmaterialsusedforvehicleconstructionandexplainwherecertainmaterialsarecommonlyused.
Detailshowmaterialsareidentifiedusingrepairinformationresources(OEM,ServiceInformation).
Eachtypeofconstructionmaterialsuchassteel,aluminum,magnesiumandcarbonfiberalongwiththeircharacteristics,commonlocationsandapplicationsareexplained.
Detailsthedifferenttypes,strengthsofsteel(Mild,HSSandUHSS)andcommonlocationsofeach.
Examinesthedifferentaluminumalloyscommonlyfoundforautomotiveapplications.
Identifiesmagnesiumapplicationsandprecautionswhenworkingaroundmagnesium
Discussescharacteristicsandapplicationsforcarbonfiber.
Howtoidentifycarbonfiberwhenvisibleandnon-visibleweavepatternsareused.
1B 1 / GenEd
Select Personal Protection Equipment
Estimatorisabletoselectthecorrectgloves,respirators,hearingandclothingbasedonworkbeingperformed.
Identifytheapprovedhand,footand bodyprotections.
DiscusstheANSIstandardsforeyeandfaceprotectionneededduringshoprepairsaswellasspecificweldingprotections.
Allowablesoundlevelsbasedonintensity anddurationandtheOSHAHearingConservation Program governing ear plugandearmuffusage.
Typesofapprovedrespiratoryprotection,suchasair-purifyingandsupplied-airrespiratorsdetailtheirclassificationsuses,properwearingandfit-testing,cleaningandstorage.
1C 1 / GenEd
Practice Workplace Safety
Estimatorisableto usesafetydatasheet andlabelsandpracticegeneralshopsafety.
Identifythesafetyprotocolswhenworkingatarepairfacility.
Discussworkingsafelywithsolids,liquidsandgasesinarepairfacility.
Describeworkandtoolsafety.
Explainstorageregulationsforcontainers,groundingandflammable/combustibles.
Describerepairfacilitymaintenanceandemergencyhandlingprotocolssuchaswrittenemergencyplans,evacuationplansandhazardousmaterialspillsafetyprocedures.
Explainworkplaceeducationpostingrequirements,writtenhazardouscommunicationprogramandhazardousmaterial training programs.
Identifyhazardousmaterialregulationsaswellasinformationcontainedinthe16sectionsofaSafetyDataSheet.
Identifyrequirementsforasupplierlabelandthedifferencesbetweensupplier,workplaceand“othermeansofidentification”labels.
Identifytherequirementsforaworkplace labelcomprisedofpictograms,signal words,precautionarystatementsandsupplementalinformation.
ExplainlabelindicatorsandtheinformationdisplayedforNFPAandHazCom2012 labeltypes.
AUTOMOTIVECOLLISIONREPAIRINDUSTRYKNOWLEDGEANDSKILLSPROTOCOL
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1D 1 / GenEd
Protect Vehicle During Repairs
Estimatordeterminespropervehicleprotectionforworkbeingperformedsuchasuseofweldingblankets,interiorprotection,crashwrap,partsstorageracksandelectricalsystemprotection.
Detailsthecommonvehicleprotectionthattakesplaceduringallphasesoftherepairstartingwithinitialvehiclecheckandendingwithdelivery.
Bestpracticesformovingadisabledvehicle
Precautionsduringteardown,partsstorage,framerack,duringbodyrepairs,welding andheating.
Therefinishingprocessesareexplainedtopreventadditionalworkrelateddamage.
1E 1 / GenEd
Use Proper Communication Techniques
Estimatorpracticesgoodcommunicationskills,includingverbal,non-verbalandwritten.
Examinestheformsofcommunication(verbal,nonverbal,writtenandlisteningskills)
Discussworkflowcommunicationswiththecustomerandduringdailymeetings.
Examinesthedifferenttypesoffeedback (negative,positiveandcorrective)andproperwaystoreviseandgivefeedback.
Identifythepreparation,discussion, andactivelisteningphasesrequired forsuccessfulnegotiation.
Detailstheskillforconflictresolution.
1F 1/GenEd
Implement Cycle Time Best Practices
Estimatormustbeabletomeasurecycletime,identifywasteinprocess,andlookformethodstoimprovecycletime.
Explainwhatcycletimeisandhowreducingitcanbenefitthecollisionrepairfacility.
Discussthebasicsofmeasuringcycletime,identifythewastethathurtscycletime,andlistleanprocessesandSOPsthatcanbeusedtoreducecycletime.
Explainhowproperupfrontdamageanalysis(i.e.blueprinting)canbeusedtoreduceproblemsthatcommonlyoccurtowardthebackendoftherepairprocess.
Discusshowtoensuretheproperpartsareorderedandreceived,aswellashowtomanagetherepairstream.
Examinecycletimeissuesthatcommonlyoccurindifferentdepartmentsoftherepairfacility,includingNon-Structural,structuralandrefinishingrepairareas.
1G 1 / GenEd
Identify Hybrid Vehicles
Estimatorcanidentifypartsthatareuniquetohybridvehiclesandlistsafetyprecautionsanddamageanalysisconsiderations.
Identifydifferenttypesofelectricvehicles(EV)andhybridelectricvehicles(HEV).
Discusstheparts(controlmodule,electricmotor,inverter,converter,batteries)thatareuniquetohybridelectricvehicles.
Identifyelectricvehiclesafetysystems andhazards.
Explainbuilt-insafetysystemsandpartspresentonhybridelectricvehicles.
Identifythehazardsthatarepresentonhybridelectricvehicles.
Explainthestepsrequiredtodisableahybridelectricvehicle.
Examineregenerativebrakingfoundon electricvehicles.
Identifycoolingsystemsandservicenotes forperformingcollisionrepairsonhybridelectricvehicles.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
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1H 1 Perform Damage Analysis on Unitized Structures
Estimatorisabletoidentifypartsoftheunitizedstructure,identifydamagebasedonvehiclemeasurements,explaincollisionenergymanagementprinciplesandlistrepairconsiderationsfor unitizedstructures.
Identifytherepairandreplaceconsiderationsforfrontunitizedstructuredamageanalysis.
Discussrepairconsiderationsforradiatorcoresupport,upperandlowerrails,struttowers,aprons,enginecradleandcowls.
Discussrepairandreplacemethodsspecifictodoorsanddoorparts,movableandheatedglassandsunroofs.
Explainrepairandreplaceconsiderationsfortherearbumpers,lightingandpickuptruckboxassembly.
Identifyvehiclestructures(Unibody,SpaceFrameandBody-Over-Frame).
Examinehowcollisionforcesareabsorbedbytheunitizedstructureandhowvehicledamagemayoccurawayfromthepointofimpact.
ExplainPoint-to-Pointmeasuringtechniquesusedduringthedamageanalysisprocess.
Discussthree-dimensionalmeasuringprinciplestomeasurethreedimensionalplanes.
Identifywhenheatshouldbeused duringrepairs.
Discusspartialandfullpart replacement options.
1I 1 Perform Damage Analysis on Full Frame Vehicles
Estimatorisabletoexplainfull-framevehicledesign,collisionenergymanagement principles andlist repairconsiderations.
Discusshowtoidentifyfull-framevehicles.
Examinehowfull-framevehiclesareconstructedandhowtheymanage energyinacollision.
Determinecommondamageandconsiderationsformakingfull-frame vehiclerepairs.
Discussfull-framevehicledamage, andhowtoinspectforpartialreplacementoptions,mountingareas,crossmembers, andaccessories.
1J 1 Identify Recycled Parts Considerations
Estimator can locate vehiclemakerpositionstatements, repair consideration,partsgrading,partusageconsiderations,partpreparation,partsourcingandlistrecycledpartsbestpractices.
Discussthebenefitsofrecycledparts.
Recallconsiderationsforusingrecycledpartscomparedtonewparts.
Recognizetheproperprocedurefororderingrecycledpartsandassemblies.
Examinerecyclingfacilityremovalprocessesandhowtheyaffectpartusageforrepairs.
Listtheproperstepsforrecycledpartinspectionforbolt-onpanelsandstructures,mechanical,engine,drivetrain,suspensionandwiringparts.
Identifyuniqueproceduresforinstallingrecycledassembliesandunitized structureparts.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
AUTOMOTIVECOLLISIONREPAIRINDUSTRYKNOWLEDGEANDSKILLSPROTOCOL
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1K 1 Perform Restraints Systems Damage Analysis
Estimatorisabletodescriberestraintsystemoperation, locate repair informationsources,identifypartsandmakerepair/replacerecommendations.
Examinehowseatbelts,pre-tensionersandrollbarstypesofrestraintsystemsworktogethertoprotectthevehicleoccupants.
Examinehowtheairbagsystemcontrolmodulesandsensorsworktogethertoproperlydeploytheairbags.
Identifytheoperationoftheairbagsystem,theimpactandsafingsensors,restraintcontrolmodule,driverSRSandpassengerSRS.
Discusstheinspectionconsiderationsforseatbeltsystems,seatbeltpre-tensionersandrollbarsystemsneededtoprepareanestimateforcollision repair.
Recallinspectionconsiderationsforthefrontpassengerairbagsystem,sideairbag,impactandsafingsensorandrestraintcontrolmoduleinspectionconsiderations.
1L 1 Determine Refinish Considerations
Estimatorisabletoidentifyvariousautomotivefinishesandexplaintherepairprocessfromtheestimatingperspectiveincludingmaterialsusedand finishsystems.
ExaminethecommonOEMfinishes(Singlestage,basecoat/clearcoat,multi-stage).
Discussrefinishingterminologythatencompassestherefinishprocess.
Identifyrefinishingtoolsandequipment.
Discussthepartpreparationprocessfornewparts,repairedparts.
Examinetherefinishprocess(primers,colormatching,vehiclepreparation,paint/clearcoatapplication).
Discusscorrosionprotection.
1M 1 Perform Stationary Glass Damage Analysis
Estimatorisabletoidentifydifferenttypesofstationaryglass,considerationforremoval to access a repair area, glass repair considerations,ADASimplicationsandpartorderingconsiderations.
Recallthestructuralroleofstationaryglass.
Identifythetypesandfeatures(tinting, frit,shading,encapsulatedglass,trim andmoldings)ofstationaryglass.
Identifythetypesofadhesivesusedwithstationaryglass.
Explainadhesivecuretimesforminimumdriveawaytime.
Examinestationaryglassrepairvs. replaceconsiderations.
Discussitemstoconsiderforstationaryglassinstallationandcalibration.
1N 1 Perform Vehicle Check-in Process
Estimatorisabletoidentifythedifferentprocedureswhenchecking-inavehicleforrepair.
Examinetheimportanceoffacilitatinganinformativecustomerexperience
Discusstheprocessforreceivingavehicle
Explaintheprocessforinspectingavehicleinpreparationfortherepairprocess.
Explainhowloss-relatedinformationisgathered,vehicleconditionisdocumentedandexpectationsareset.
1O 1 Perform Damage Analysis on Interior Trim and Movable Roofs
Estimatorisabletoassessdamagetoavehiclehardtop,softtop,aswellasinteriortrimandmakerepairorreplacedecisions.
Identifygeneralinteriortrimpartsdamageanalysisandconsiderationsforcarpeting,interiorlampsandpillartrim.
Examineforwardpassengercompartmenttriminspectionareas,includingthedash,consoleandoverheadtrim.
Discusstypesofconvertibletopsandconvertibletoprepairoptionsforcompleteconvertibletopreplacement.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
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1P 1 Explain Estimates and Supplements
EstimatorisabletoexplainP-pageusage,understandestimateterminology,interprettheestimate.
Identifythedifferentlaborcategories(body,paint,mechanical,structural,diagnostic,electricalandglass).
Listcommonparttypes(OEM,aftermarket,reconditioned,LKQ/Used,OptionalOEM) andoperations.
Identifyrefinishoperations,paintandmaterialsontheestimate.
Discusshowbettermentanddepreciationcanaffectanestimatetotal.
Explaincommonestimatingsystems for P-pages.
DiscusscommonitemsthatareconsideredIncludedandNot-Includedoperations.
Examinerefinishoperationsfoundin theP-pages.
2A 2 Write Estimates and Supplements
EstimatorisabletoexplaintheprocessforwritinganestimateusingblueprintingSOPsandmanagethe overall estimating process.
Identifythedifferentlaborcategories(body,paint,mechanical,structural,diagnostic,electricalandglass).
Listcommonparttypes(OEM,aftermarket,reconditioned,LKQ/Used,OptionalOEM) andoperations.
Identifyrefinishoperations,paintandmaterialsontheestimate.
Discusshowbettermentanddepreciationcanaffectanestimatetotal.
Explainthedefinitionofblueprintingandtheefficienciesgainedbyimplementingtheblueprintingprocess.
Explainthepurposeandprocessformappingadamagedvehicle,identifypre-existingdamageandidentifyupsellopportunities.
Explaincommonestimatingsystems for P-pages.
DiscusscommonitemsthatareconsideredIncludedandNot-Includedoperations.
Examinerefinishoperationsfoundin theP-pages.
2B 2 Schedule the Repair
Estimatorisabletoscheduletherepairbasedonrepairsizeandcurrentworkload.
Identifyhowtoschedulearepairappointmentwiththecustomerconsideringcurrentworkinprocessandloadleveling.
Identifytheimportanceofrepairscheduling,workinprocessandavailableshopcapacity.
Discusstheimportanceoftheinitialpartsorderandstagingandcommunication.
2C 2 Perform Drivetrain Damage Analysis
Estimatorisabletodescribedrivetrainsystemoperation,locate repair information sources,identifypartsandmakerepair/replacerecommendations.
Examineconsiderationsforengineinspectionandcomponentrepairorreplacementthatincludesairintakesystems,fluidsandfuelsystems,emissionsandexhaust.
Discusstheconsiderationsforinspectingrolloverdamage.
Identifyinspectionconsiderationsofthetransmission,driveshaftsandsubframe torecommendrepairorreplacement.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
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2D 2 Perform Mechanical Brake System Damage Analysis
Estimatorisabletodescribemechanicalbrakesystemoperation,locate repair information sources,identifypartsandmakerepair/replacerecommendations.
Explainhowbasicbrakesystems operate,includingdiscanddrum-style brakeassemblies.
Discusshowbrakesystempartsoperateincludingthemastercylinder,brakingassists,parkingbrakes,linesandhoses.
Identifyvarioustypesofbrakefluids.
Identifyareasofinspectionforbasicbrakesystemdamageanalysis.
Identifyareasofinspectionfordiscbrakes,drumbrakes,brakingassists,brakelines,hosesandparkingbrakes.
Examineanti-lockbrakesystem(ABS)operationandparts,tractioncontrolandstabilitycontrolfunctionsandparts.
Discusshowthesesystemsenhancebraking.
InspectandanalyzeABSspeedsensors, fluidpumps,toneringsandcircuits.
2E 2 Perform Damage Analysis of Driving Assist Systems
Estimatorisabletodescribedrivingassistsystemoperation,locate repair information sources,identifypartsandmakerepair/replacerecommendations.
Explaindamageanalysisofblindspotdetection,cross-trafficalertandparking assistsystemsinvehicles.
Discusshowthedriverassistsystems operate,thepartsthatinfluencethe systemsandwhattolookforduring adamageanalysisinspection.
Discussdamageanalysisofthelanedeparturewarning,attentionassist,adaptivecruisecontrolandcollisionavoidancedriverassistsystemsinvehicles.
Recallhowthedriverassistsystemsoperate,thepartsthatinfluencethesystemsandwhattolookforduringdamageanalysisinspection.
2F 2 Perform Steering and Suspension Damage Analysis
Estimatorisabletodescribesteeringandsuspensionsystemoperation, locate repair informationsources,identifypartsandmakerepair/replacerecommendations.
Identifythepartsandoperationoftheparallelogram,rackandpinion,steeringcolumnandsteeringpowerassistsystems.
Identifythepartsandoperationoffrontandrearsuspensionsystems.
Identifybothrideheightcontrolandridedampercontrolpartsandoperation.
Discussthekeycharacteristicsrelated todamageanalysisandinspectionofsuspensionsystems.
Recallcharacteristicsofcustomerconsultationandvisualinspection.
Identifytire,wheelandsuspensioninspectionareas,aswellastoe,casterandcamberinspection areas.
Examinethecharacteristicsofwheeltrackingandalignmentangles.
Discusssteeringsystemdamageanalysisinspectiontechniques.
2G 2 Explain Basic Electrical Systems
Estimatorisabletoexplainbasiccircuitconstruction,commonelectricalsystemfailures,commontroubleshootingstepsandrepairconsiderations.
Identifyelectricaldamagefollowingavehiclecollisionandidentifypartsofabasiccircuit(powersource,load,path).
Recall,atahighlevel,howtolocatepotentialelectricaldamagefollowingacollision.
Discussbasiccircuitoperation(voltage,currentandresistance)andhowcircuits aremeasuredusingvoltagedrop.
Explainconnectorandwirerepair.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
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2H 2 Perform Photo Documentation
Estimatorisabletoidentifyrequiredphotos,explainhowtobestuseacameraforclearandwelllitphoto,shotcompositionandstandardoperatingprocedures.
Identifyphotodocumentationforthecollisionrepairfacility,insurersandcustomers.
Listthephotoequipmentrequiredfor qualityphotos.
Explainbasiccameraoperationfor qualityphotos.
Describephotrequirementsduringcheck-in,disassemblyandin-process.
Capturecheck-inphotos.
Capturedisassemblyphotos.
Capturein-processphotos.
2I 2 Perform Damage Analysis of Vehicle Convenience Systems
Estimatorisabletoassessdamagetovehicleconveniencesystems suchaspowerseats.
Identifythecauseofsystemfailuresbased onindicatorsforthekeylessentrysystem,theft-deterrentsystem,rainsensingwiperssystem,climate-controlledseatssystem, andthehands-freeaccesssystem.
2J 2 Perform Air Conditioning Damage Analysis
Estimatorisabletodescribeairconditioningsystemoperation,locate repair information sources,identifypartsandmakerepair/replacerecommendations.
Identifytheparts(condenser,accumulator,evaporator,compressor,blowermotor,switches,linesandhoses)ontheA/Csystemandhowtoinspectforpartdamagetorecommendrepairorreplace.
Discussconsiderationsforservicingthe A/Csystem.
2K 2 Perform Heating and Cooling System Damage Analysis
Estimatorisabletodescribeheatingandcoolingsystemoperation,locate repair information sources,identifypartsandmakerepair/replacerecommendations.
RecallthestepsinvolvedinconductinganinspectionontheCoolingsystem(enginecoolant,heatersystem,coolingfans,waterpump,overflowtanks,radiatorsandbelts) ofadamagedvehicleandrecommendpartsrepair or replacement.
2L 2 Perform Lighting and Vision Assist Damage Analysis
Estimatorisabletodescribelightingandvisionassistsystemoperation, locate repair informationsources,identifypartsandmakerepair/replacerecommendations.
Identifytheadaptivefrontlightingsystem,operationanddamageanalysis.
Identifythehighbeamassistsystem,operationanddamageanalysis.
Identifythenightviewassistsystem,operationandthedamageanalysisprocess.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
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3A 3 Coordinate the Repair Process
Estimatorisabletocoordinatetherepairworkflowforefficientshopperformance,whilemanagingcustomerexpectations.
Describenecessary stepstomanagethe workinprocess.
Explainwhattocommunicatewiththestaffduringdailyproductionmeetings.
Updatethejobfiledocuments.
Updatetherepairorderwithphotos.
Explainhowtoeducatethecustomerontherepairprocess.
Describehowto completetheteardownwiththetechnician.
Describehowtobuildtherepairplan.
Describewhattocommunicatewithinsurancecompany.
Listtheupdatestocommunicatetothecustomer.
Describehowtoupdatethejobfiledocuments toinitiatethevehiclerepairprocess.
Describehowtoassigntechniciansbasedoncapacity.
Describehowpartordersimpactcycletime.
Determinewhento orderfixtures.
Determinewhentoschedulethesublet.
MeasuretheirjobperformanceusingCSIscores,insurancedataandsupervisoryfeedback.
Takestepsto improve performance.
3B 3 Perform Natural Causes Damage Analysis
Estimatorisabletoidentifydamagerelatedtowind, hailandflooddamageandlistrepairorreplaceoptionsforeach.
Identifyhaildamage,repairoptions (PaintlessDentRepair)andtheindicators offraudulenthaildamage.
Identifywind,lightningand infestationdamage.
Discussdamagesandestimaterepairsforwind,lightningandinfestationdamage.
Identifyfloodlevel,totallossandflood fraudindicators.
Discusshealthconcernsrelatedtoworkingwithflood-damagedvehicles.
Identifyvehicleenginecompartment,interiorandelectricalinspectionareas.
3C 3 Perform Fire Damage Analysis
Estimatorisableto examinedamagerelatedtosmoke,heat,fireandmethodusedtoextinguishanddeterminerepairability.
Discusstheprocessesforidentifyingthe causeoffire,locatingthepointoforigin, anddeterminingtemperatures.
Explaintherepairconsiderationsassociatedwithvarioustypesoffiredamage.
Explaintheeffectsofheatonvarious vehicleparts.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
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3D 3 Perform Vandalism Damage Analysis
Estimatorisabletoexaminedamagerelatedtovandalismandmakerepair/replacedecisionsbasedontheextentofdamage.
Explainthevarioustypesoffinish,interiorandmechanicaldamage,aswellastheircorrespondingrepairmethods.
Discusstheprocessesfollowinga theftrecovery.
Explaintheprocessesfordetermining fluidcontamination.
3E 3 Perform Theft Damage Analysis
Estimatorisabletoexaminedamagerelatedtotheftandmakerepair/replacedecisionsbasedontheextentofdamage.
Identifyitemscommonlystolenduringatheft(catalyticconverters,airbags,wheel/tires), andmethodsusedtostealOEMandaftermarketelectronics.
Discusscertainpracticesforinspectingarecoveredstolenvehicle.
Learntorecognizetypesofdamagerelatedtotheft,aswellaspossibleindicatorsoffraud.
3F 3 Identify Administrative Processes
Estimatorisabletoworkwithcustomers,insurersandtechniciansthroughouttherepairprocess,usingproperorganizationalskillsandfollowingfacilitySOPsforallcustomerandinsurermanagementcommunications.
Identifytheprocessforthefinalqualityinspectionbeforecustomerdelivery.
Examinethepaperworkthatmustbecompletedandhowtocompleteit.
Discussthestepsthatshouldbefollowedwhenreturningtherepairedvehicleto thecustomer.
Examinewhatisrequiredforfinalizingandcollectingpayments.
PreparethecustomerfortheCustomerSatisfactionIndex(CSI)companycalling, andhowtoanalyzetheCSIreports.
3G 3 Perform Job File Management and Proper Documentation
Estimatorisabletodocumenttherepair process for eachjobincludingservice information, measurements,alignmentnumbers,etc.
Examinetheimportanceofbuildingagoodrelationshipwiththecustomerandtheconsequencesofeachinteraction.Focusongoodcustomerservicesuchas:beingempathetic,listeningactively,actingprofessionallyandcommunicatingeffectively.
Demonstrateaconflictresolutionstrategytohandledifficultconversations.
Demonstrateaprocedureofcompleting a repair estimate stepbystep.
ParticipateinanSOP(standardoperatingprocedure)activitytomakethedocumentationprocessmoreeffective
Demonstratestheimportanceofaccuratelyreadingnonverbalcommunication.
3H 3 Perform Quality Control
Estimatorisableto performavarietyof qualitycontrolinspectionsduringrepairsandafter thevehicleiscomplete.
Discusstheprocessforinitial pre-repair inspections
Examinethephasesandstepsfor in-processqualitycontrol.
Identifythepostrepair/pre-delivery inspectionsrequired.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
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ROLE DESCRIPTION
Preparesandappliespainttorepairedvehiclestorestoreavehicle’sappearancetopre-accidentcondition.Dutiesmayincludefinalsanding,masking,colormixingandtinting,sprayboothoperationsandapplyingprimers,sealersandclearcoats.Heorshemayneedtoblendcolorintoadjacentpanelsforabettercolormatchtotheexistingvehiclefinish.Thisindividualworkswithpotentiallyhazardousmaterials,soattentiontosafetyandpersonalprotectionisessential.Vehiclesmustbepreparedandrefinishedcorrectlytoensureproperadhesion,colormatchandoverallappearance.
KNOWLEDGE AND SKILLS HIGH LEVEL OBJECTIVES
Prepareandapplypainttorepairedvehiclestorestoreavehicle’sappearancetopre-accidentcondition.
REFINISH TECHNICIAN
INDUSTRY SEGMENT – COLLISION REPAIR FACILITIES
25AUTOMOTIVECOLLISIONREPAIRINDUSTRYKNOWLEDGEANDSKILLSPROTOCOL
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
1A 1 / GenEd
Implement Cycle Time Best Practices
Technicianmustbeable tomeasurecycletime,identifywasteinprocessandlookformethodstoimprovecycletime.
Explainwhatcycletimeisandhowreducingitcanbenefitthecollisionrepairfacility.
Discussthebasicsofmeasuringcycletime,identifythewastethathurtscycletimeandlistleanprocessesandSOPsthatcanbeusedtoreducecycletime.
Explainhowproperupfrontdamageanalysis(i.e.blueprinting)canbeusedtoreduceproblemsthatcommonlyoccurtowardthebackendoftherepairprocess.
Discusshowtoensuretheproperpartsareorderedandreceived,aswellashowtomanagetherepairstream.
Examinecycletimeissuesthatcommonlyoccurindifferentdepartmentsoftherepairfacility,includingNon-Structural,structuralandrefinishingrepairareas.
1B 1 / GenEd
Use Proper Communication Techniques
Technicianpracticesgoodcommunicationskills,includingverbal,non-verbalandwritten.
Examinestheformsofcommunication(verbal,nonverbal,writtenandlisteningskills)
Discussworkflowcommunicationswiththecustomerandduringdailymeetings.
Examinesthedifferenttypesoffeedback (Neg,PosandCorrective)andproperways toreceiveandgivefeedback.
Identifythepreparation,discussion, andactivelisteningphasesrequiredforsuccessfulnegotiation.
Detailstheskillforconflictresolution.
1C 1 / GenEd
Practice Workplace Safety
Technicianisableto usesafetydatasheet andlabelsandpracticegeneralshopsafety.
Identifythesafetyprotocolswhenworkingatarepairfacility.
Discussworkingsafelywithsolids,liquidsandgasesinarepairfacility
Describeworkandtoolsafety.
Explainstorageregulationsforcontainers,groundingandflammable/combustibles.
Describerepairfacilitymaintenanceandemergencyhandlingprotocolssuchaswrittenemergencyplans,evacuationplansandhazardousmaterialspillsafetyprocedures.
Explainworkplaceeducationpostingrequirements,writtenhazardouscommunicationprogramandhazardousmaterial training programs.
Identifyhazardousmaterialregulationsaswellasinformationcontainedinthe16sectionsofaSafetyDataSheet.
Identifyrequirementsforasupplierlabelandthedifferencesbetweensupplier,workplaceand“othermeansofidentification”labels.
Identifytherequirementsforaworkplacelabelcomprisedofpictograms,signalwords,precautionarystatementsandsupplementalinformation.
ExplainlabelindicatorsandtheinformationdisplayedforNFPAandHazCom2012 labeltypes.
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1D 1 / GenEd
Select Personal Protection Equipment
Technicianisabletoselectthecorrectgloves,respirators,hearingandclothingbasedonwork beingperformed.
Identifytheapprovedhand,footand bodyprotections.
DiscusstheANSIstandardsforeyeandfaceprotectionneededduringshoprepairsaswellasspecificweldingprotections.
Allowablesoundlevelsbasedonintensity anddurationandtheOSHAHearingConservationProgramgoverningearplug andearmuffusage.
Typesofapprovedrespiratoryprotection,suchasair-purifyingandsupplied-airrespiratorsdetailtheirclassificationsuses,properwearingandfit-testing,cleaningandstorage.
1E 1 / GenEd
Identify Vehicle Construction Materials
Technicianisabletoidentifyallmaterialsusedforvehicleconstructionandexplainwherecertainmaterialsarecommonlyused.
Detailshowmaterialsareidentified usingrepairinformationresources (OEM,ServiceInformation).
Eachtypeofconstructionmaterialsuchassteel,aluminum,magnesiumandcarbonfiberalongwiththeircharacteristics,commonlocationsandapplicationsareexplained.
Detailsthedifferenttypes,strengthsofsteel(Mild,HSSandUHSS)andcommonlocationsofeach.
Examinesthedifferentaluminumalloyscommonlyfoundforautomotiveapplications.
Identifiesmagnesiumapplicationsandprecautionswhenworkingaroundmagnesium
Discussescharacteristicsandapplicationsforcarbonfiber.
Howtoidentifycarbonfiberwhenvisibleandnon-visibleweavepatternsareused.
1F 1 / GenEd
Protect Vehicle During Repairs
Techniciandeterminespropervehicleprotectionforworkbeingperformedsuchasuseofweldingblankets,interiorprotection,crashwrap,partsstorageracksandelectricalsystemprotection.
Detailsthecommonvehicleprotectionthattakesplaceduringallphasesoftherepairstartingwithinitialvehiclecheckandendingwithdelivery.
Bestpracticesformovingadisabledvehicle
Precautionsduringteardown,partsstorage,framerack,duringbodyrepairs,welding andheating.
Therefinishingprocessesareexplainedtopreventadditionalworkrelateddamage.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
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TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
1G 1 / GenEd
Comply with Environmental Protection Regulations
Technicianisabletotakestepstoreducehazardouswasteandvolatileorganiccompounds(VOC)usingshopSOPs.
DiscusshazardousAirbornePollutants(HAP)asdefinedbytheEPA.
Identifyenvironmentalcompliancerequirementsforhazardous airbornepollutants.
Explainhazardousairbornepollutants.
DiscusstheCleanAirActandNESHAPregulationsforhazardousairbornepollutants.
Discussrequirementsfordeveloping anin-housetrainingprogramto manage compliance.
ExplainwaystoreduceHAPinthe repairfacility.
Identifyrefinishingtechniquesrelatedtohazardousairbornepollutants.
IdentifywastoreduceHAPwhenusingthespraybooth.
ExplainproperspraygunstechniquesandpropersprayguncleaningtechniquesthatreduceHAPemissions.
Identifyhazardouswasteresources,thetypesandgeneration.
Explainhazardouswastetrainingresources.
Detailthetypesofhazardouswaste.
Identifycharacteristicsofhazardous wastegenerators.
Identifydisposalandrecordkeepingpracticesrelatedtohazardouswaste.
Discusspracticesforhandlingspills,disposalofwasteandrecordkeeping.
1H 1 Prepare Surface for Refinishing
Technicianisableto mixprimerforrepaired areas,blockprimerandprepareavehicleforpaint (excludingmasking).
Discusstechniquesusedforremovingpinstripesanddecaladhesive,emblemadhesiveremoval,surfacecleanersandtackclothsandcleaningtheaffectedarea.
Discusssandingandscuffingtechniquestopreventsandingmarksanddeepscratches.
IdentifypreparationmethodsformetalsubstratesforOEMfinishpreparationandnewpartpreparationtechniques.
Identifymethodsforpreparingnon-metalsubstratesforrepair.
Identifyplastics(rigidandflexible)preparationandnewpartpreparationtechniques.
Identifythedifferenttypesofprimersand theirusage.
Explainthefeatheredgingprocess.
Discusstheprocessformixingprimers.
Discusstheprocessandmethods(heelingandarching,travelspeed,reversepriminganddistanceandoverlap)forpreparingandusingaspraygunforpriming.
Explaintheprocessforblocksandingusingguidecoatduringprimerapplication.
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1I 1 Apply Masking Techniciancanidentify typesandusesoftapes, listtypesofvehiclespraycoversandperformavarietyofmaskingtechniques.
Discussmaskingmachinesandtheirbenefits.
Discusstypesofmaskingtapes(fineline,aperture,foam).
Discussthetechniquesusedwhenmaskingavehicleforrefinish(backmasking,liftingtape,trimmasking,reversemasking).
Examinetypesofvehiclemaskingcovers(paperusesandplasticsheetingand spraymasking).
Discusstheproperconsiderationsforremovingmasking.
1J 1 Set Up Spray Gun Technicianisabletoidentifythedifferenttypesofspraygunsandexplainmaintenance, cleaning andtroubleshootingsteps.
IdentifyHVLP,RP,LVLP,gravityfeedandwaterbornesprayguntypes.
Examinethedifferentspraygunpartsandaccessoriesused.(Paintcups,aircaps, fluidneedles)
Discussproperspraygunsetupwhenadjustinginletpressure,fanadjustment, fluidcontrol.
Examinetestspraypatternsanddetermineadjustmentsbasedonthetypeofpattern.
Examineproperspraygunuse.
Identifyacceptedspraygunmaintenancepracticesandcleaningsteps.
1K 1 Apply a Finish Technicianisabletoapplyprimer,basecoat(colorcoat)andclearcoat.
Identifyhowtocorrectlyapplybasecoats.
Identifyconsiderationsforapplyingbasecoats,blendingtechniques.
Discusshowtoworkwithmulti-stagefinishes.
Examineconsiderationsforapplyingbasecoatstoplastics.
Identifyhowtocorrectlyapplyclearcoats.
Discussconsiderationsforapplyingclearcoat.
1L 1 Maintain Mixing Room and Related Equipment
Technicianisableto operateandmaintainequipmentcommonly usedinthemixingroom.
Discussthemixingroomsafetyconsiderations
Discusscommonmixingroomsetupconsiderations.
Identifycommontoolsandequipmentfoundinamixingroom.
Discussmaintenanceschedulesforinspectingandreplacingintakeandexhaustfilters.
2A 2 Perform Mixing and Tinting
Technicianisabletomixcolorcoataccordingtotheproperratiosandachieve thepropercolormatch.
Examinecharacteristicsofcolor,light,metallicsandpearls.
Identifyhowlight,metallics,pearlsand tri-coatfinishesaffectcolor.
Examinestepstoevaluatecolor,select refinishcolorformulas,mixtonersto makethebasecoatandconductsprayoutpanelprocedures.
Determinevehiclecolorandidentifythedimensionsofcolor,colormatchingtools, andsprayoutpanels.
Determinewhentintingisneededandhowto tint.
Identifywhentotintandwhatstepstotakebeforetinting.
Discusstheprocessformixing refinishmaterials.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
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TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
2B 2 Sand, Buff, and Polish
Technicianisabletoremovespecificrefinishdefects,includingoversprayandusetherecommendedtechniquesforbuffingandpolishingthefinish.
Identifytypesofinspectiontoolsusedtoidentifycommondefects(magnifier,filmthicknessgauge)
Identifytoolsandtechniquesusedwhen drysanding.
Discusssandingblocks,surfacemoistureandgritlevelswhenwetsanding.
Examinehowtouseclaytoremoveoversprayondifferentsurfaces.
Recalltoolsandtechniquesusedfordirtnibandoversprayremoval.
Discussthetypesofbuffingand polishingmaterialsusedforthebuffing andpolishingprocess.
Explainpropertechniqueswhenusinga rotarybuffer.
Identifywhentousefoamorwool buffingpads.
Discussbuffingconsiderationswhenbuffingaroundbodylinesanddifferentpanelcontours.
Inspect a panel for refinishdefects.
Develop a repair planbasedonthe defectsidentified.
Removedirtnib refinishdefects.
RemoveorangepeelusinghandsandingandROsanding.
Removearunorsag.
Removeascratchusingabuffer.
Removesandscratchesusingabuffer.
Monitormaterialremovalusingathicknessgauge.
Removesandscratcheswithpolishing.
2C 2 Manage Paint Department
Techniciancandeterminejobschedulesbasedonpriority,reviewworkordersandplanpaintcolor.
Discusstheimportanceofmakingagoodrefinishplan
Examinetherefinishstepsthatcannegativelyimpactthedailyrefinishschedule.
Discussthemainbottlenecksthatimpactthesprayboothefficiency.
3A 3 Application of Color Theory
Technicianusescolor theorytomatchcolorand tintacolorwhenacolor codedoesnotprovide anexactcolormatch.
DemonstratehowtoevaluatecolorbasedonValue,HueandChromausingdifferentcolormatchingtechniques andtools
Variantsincolorsusingvariantchipstoidentify ablendablematch
Determinebestpracticesfortinting.
Demonstratehowcolorplottingisusedtodevelopacolor-tinting plan.
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3B 3 Identify and Remove Refinish Defects
Technicianisableto identifydefectssuchas colormismatch,solventpoppingandadhesionandprovidesolutionsforremovingthedefects.
Discusshowsurfacepreparationwillreducepaintdefects.
Discussthechemistryofhowrefinish coatingsdry.
Examinehowsurfacetension,solvents,reducers,hardenersandflashtimesimpactrefinishdefects.
Examinecommondefectson plasticsubstrates.
Discussrefinishdefectsassociatedwithbodyfillersandwaystopreventthem.
Identifysandingbestpracticestoreduce paintdefects.
Identifycommonshopequipmentthat canimpartpaintdefects(spraybooth, airlines,filters)
Discusshowpaintapplicationtechniquestothesurfacecanimpactdefects.
Discusstheconsequencesofrefinishdefects(rework,vehicledeliverydelays,additionalmaterialcosts)
Examinethetypesofdefectsandtheircommoncauses.
Examinetroubleshootingconsiderations todeterminewhatcausedthedefect.
Identifycorrectionand preventionconsiderations.
3C 3 Paint Maker Certification
Technicianusespaint makercertificationfromallianceproviderfor proper application of aspecificproduct.
ProLevel03/PaintMakerCertification
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
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AUTOMOTIVECOLLISIONREPAIRINDUSTRYKNOWLEDGEANDSKILLSPROTOCOL32
ROLE DESCRIPTION
Restoresdamagedexteriorpanelstotheiroriginalintegrity,functionandappearance.Thistechnicianuseshandtoolsandpowertoolstoremoveorrepairdamagedparts,andproperlyinstallnewparts.Heorsheworkswithavarietyofmetalsandplastics,aswellasglass,electricalandmechanicalparts.Inmanyfacilities,thistechnicianisusedinthedisassemblyand/orblueprintingprocess.
KNOWLEDGE AND SKILLS HIGH LEVEL OBJECTIVES
Restoredamagedexteriorpanelstotheiroriginalintegrity,functionandappearance.
NON-STRUCTURAL TECHNICIAN
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TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
1A 1 / GenEd
Implement Cycle Time Best Practices
Technicianmustbeabletomeasurecycletime,identifywasteinprocessandlookformethodstoimprove cycletime.
Explainwhatcycletimeisandhowreducingitcanbenefitthecollisionrepairfacility.
Discussthebasicsofmeasuringcycletime,identifythewastethathurtscycletimeandlistleanprocessesandSOPsthatcanbeusedtoreducecycletime.
Explainhowproperupfrontdamageanalysis(i.e.blueprinting)canbeusedtoreduceproblemsthatcommonlyoccurtowardthebackendoftherepairprocess.
Discusshowtoensuretheproperpartsareorderedandreceived,aswellashowtomanagetherepairstream.
Examinecycletimeissuesthatcommonlyoccurindifferentdepartmentsoftherepairfacility,includingNon-Structural,structural, andrefinishingrepairareas.
1B 1 / GenEd
Use Proper Communication Techniques
Technicianpracticesgoodcommunicationskills,includingverbal,non-verbalandwritten.
Examinestheformsofcommunication(verbal,nonverbal,writtenandlisteningskills)
Discussworkflowcommunicationswiththecustomerandduringdailymeetings.
Examinesthedifferenttypesoffeedback (Negative,PositiveandCorrective)andproperwaystoreceiveandgivefeedback.
Identifythepreparation,discussion, andactivelisteningphasesrequiredforsuccessfulnegotiation.
Detailstheskillforconflictresolution.
1C 1 / GenEd
Select Personal Protection Equipment
Technicianisabletoselectthecorrectgloves,respirators,hearingandclothingbasedonwork beingperformed.
Identifytheapprovedhand,footand bodyprotections.
DiscusstheANSIstandardsforeyeandfaceprotectionneededduringshoprepairsaswellasspecificweldingprotections.
Allowablesoundlevelsbasedonintensity anddurationandtheOSHAHearingConservationProgramgoverningearplug andearmuffusage.
Typesofapprovedrespiratoryprotection,suchasair-purifyingandsupplied-airrespiratorsdetailtheirclassificationsuses,properwearingandfit-testing,cleaningandstorage.
1D 1 / GenEd
Identify Vehicle Construction Materials
Technicianisabletoidentifyallmaterialsusedforvehicleconstructionandexplainwherecertainmaterialsarecommonlyused.
Detailshowmaterialsareidentified usingrepairinformationresources (OEM,ServiceInformation).
Eachtypeofconstructionmaterialsuchassteel,aluminum,magnesiumandcarbonfiberalongwiththeircharacteristics,commonlocationsandapplicationsareexplained.
Detailsthedifferenttypes,strengthsof steel(Mild,HSSandUHSS)andcommonlocationsofeach.
Examinesthedifferentaluminumalloyscommonlyfoundforautomotiveapplications.
Identifiesmagnesiumapplicationsandprecautionswhenworkingaroundmagnesium
Discussescharacteristicsandapplications forcarbonfiber.
Howtoidentifycarbonfiberwhenvisible andnon-visibleweavepatternsareused.
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1E 1 / GenEd
Practice Workplace Safety
Technicianisableto usesafetydatasheet andlabelsandpracticegeneralshopsafety.
Identifythesafetyprotocolswhenworkingatarepairfacility.
Discussworkingsafelywithsolids,liquidsandgasesinarepairfacility
Describeworkandtoolsafety.
Explainstorageregulationsforcontainers,groundingandflammable/combustibles.
Describerepairfacilitymaintenanceandemergencyhandlingprotocolssuchaswrittenemergencyplans,evacuationplansandhazardousmaterialspillsafetyprocedures.
Explainworkplaceeducationpostingrequirements,writtenhazardouscommunicationprogramandhazardousmaterial training programs.
Identifyhazardousmaterialregulationsaswellasinformationcontainedinthe16sectionsofaSafetyDataSheet.
Identifyrequirementsforasupplierlabelandthedifferencesbetweensupplier,workplaceand“othermeansofidentification”labels.
Identifytherequirementsforaworkplacelabelcomprisedofpictograms,signalwords,precautionarystatementsandsupplementalinformation.
ExplainlabelindicatorsandtheinformationdisplayedforNFPAandHazCom2012 labeltypes.
1F 1 / GenEd
Protect Vehicle During Repairs
Techniciandeterminespropervehicleprotectionforworkbeingperformedsuchasuseofweldingblankets,interiorprotection,crashwrap,partsstorageracksandelectricalsystemprotection.
Detailsthecommonvehicleprotectionthattakesplaceduringallphasesoftherepairstartingwithinitialvehiclecheckandendingwithdelivery.
Bestpracticesformovingadisabledvehicle
Precautionsduringteardown,partsstorage,framerack,bodyrepairs,weldingandheating.
Therefinishingprocessesareexplainedtopreventadditionalworkrelateddamage.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
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TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
1G 1 / GenEd
Comply with Environmental Protection Regulations
Technicianisabletotakestepstoreducehazardouswasteandvolatileorganiccompounds(VOC)usingshopSOPs.
DiscusshazardousAirbornePollutants(HAP)asdefinedbytheEPA.
Identifyenvironmentalcompliancerequirementsforhazardousairbornepollutants.
Explainhazardousairbornepollutants.
DiscusstheCleanAirActandNESHAPregulationsforhazardousairbornepollutants.
Discussrequirementsfordevelopinganin-housetrainingprogramtomanagecompliance.
ExplainwaystoreduceHAPintherepairfacility.
Identifyrefinishingtechniquesrelatedtohazardousairbornepollutants.
IdentifywastoreduceHAPwhenusingthespraybooth.
ExplainpropersprayguntechniquesandpropersprayguncleaningtechniquesthatreduceHAPemissions.
Identifyhazardouswasteresources,thetypesandgeneration.
Explainhazardouswastetrainingresources.
Detailthetypesofhazardouswaste.
Identifycharacteristicsofhazardous wastegenerators.
Identifydisposalandrecordkeepingpracticesrelatedtohazardouswaste.
Discusspracticesforhandlingspills,disposalofwasteandrecordkeeping.
1H 1 / GenEd
Identify Hybrid Vehicles
Techniciancanidentifypartsthatareuniquetohybridvehiclesandlistsafetyprecautionsanddamageanalysisconsiderations.
Identifydifferenttypesofelectricvehicles(EV)andhybridelectricvehicles(HEV).
Discusstheparts(controlmodule,electricmotor,inverter,converter,batteries)thatareuniquetohybridelectricvehicles.
Identifyelectricvehiclesafetysystems andhazards.
Explainbuilt-insafetysystemsandpartspresentonhybridelectricvehicles.
Identifythehazardsthatarepresentonhybridelectricvehicles.
Explainthestepsrequiredtodisableahybridelectricvehicle.
Examineregenerativebrakingfoundon electricvehicles.
Identifycoolingsystemsandservicenotes forperformingcollisionrepairsonhybridelectricvehicles.
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1I 1 Complete the Vehicle Teardown
Technicianisableto removeinteriorandexteriortrimandbolt-onpanels/assembliesfollowingtheblueprintingprocess.
Identifytrimremovaltools,storageandhardwareandtrimremovaltechniques.
Discusstechniquesusedtoremove interior trim.
Explaininteriorcomponentremovalconsiderationsforseats,doorsandheadliners.
Identifytechniquesusedtoremove exteriortrim.
Discussexteriorcomponentremovalconsiderationsaswellasremovalconsiderationsforantennas,doors, andlockcylinders.
Explainrepairconsiderationsforbolt-on bodypanel(door,fender,hood,decklid,bumperandlightingassemblies)removal andinstallation.
1J 1 Remove and Install Lamps
Technicianisableto removeandinstalland aimlampassemblies.
Explainrepairconsiderationsforlightingassemblyremovalandinstallation.
Identifyrepairconsiderationsforlightingassembliesandheadlampalignment.
1K 1 Remove and Install Moveable Glass
Technicianwilllistthedifferenttypesofglassthatcanbeusedfordoorglass,sunroofs,explainremovalandinstallationconsiderationsandhowadjustmentscanbemadeandsafetyconsiderationswhileworkingwith movableglass.
Identifythetypesofmovableglassandconsiderationsforremovalandreplacement.
Explaintherepairconsiderationsforremovingandinstallingdoorglass.
Explaintherepairconsiderationsforremovingandinstallingsunroofglass.
1L 1 Remove and Install Steering System Parts
Techniciancanprovideahighlevelexplanationof operation, removal, installation of steering systemcomponents.
Identifyhowsteeringsystempartsthat arecomprisedofthecompletesteeringcolumnoperate.
Identifytheparallelogramsteeringsystempartsandexplaintheiroperation.
Discussrackandpinionsteeringsystempartsandtheiroperation.
Identifypowersteeringsystempartsandhowtheyoperateinavehicle.
1M 1 Remove and Install Suspension System Parts
Techniciancanprovideahighlevelexplanationof operation, removal, installationofsuspensionsystemcomponents.
Identifythepartsandoperationoffrontsuspensionsystems(MacPhersonStrut,ModifiedStrut,Short-LongArm,DoubleWishbone,Multi-LinkandSolidAxle).
Identifythepartsandoperationofrearsuspensionsystems(SolidDriveAxle,SolidTrailingAxle,IndependentStrutStyleandIndependentSLAStyle).
Explainbothrideheightcontrolandridedampercontrolpartsandoperation.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
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AUTOMOTIVECOLLISIONREPAIRINDUSTRYKNOWLEDGEANDSKILLSPROTOCOL 37
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
1N 1 Remove and Install Restraint System Parts
Techniciancanexplainoperation, removal, installation of restraint systemcomponents.
Recallhowthevarioustypesofrestraintsystemsworktogethertoprotectthe vehicleoccupants.
Identifythedifferenttypesofrestraintsystemsusedtoprotectvehicleoccupants.
Examinethecharacteristicsoftheseatbeltsystem,seatbeltpre-tensioneroperationandthefunctionalityandoperationoftherollbars.
Recallhowtheairbagsystemcontrolmodulesandsensorsworktogethertoproperlydeploytheairbags.
Identifytheoperationoftheairbagsystem,theimpactandsafingsensors,therestraintscontrolmodule,thedriverSRSandthepassenger SRS.
DescribehowtosafelyidentifythecomponentsoftheSRS.
Identifythepartreplacementconsiderationsforcomponentsofthesupplemental restraintsystem.
1O 1 Remove and Install Heating and Cooling System Parts
Techniciancanexplainoperation, removal, installationofheatingandcoolingsystemcomponents.
Explainbasicfunctionoftheengine coolingsystem
Identifysystemparts
Identifyinspectionpointsfollowingacollision.
Identifyaccumulatorandreceiver/drierA/Csystemparts,theirfunctionwithinthesystem,damageanalysismethodsandrepairoptions.
Identifythedifferenttypesofrefrigerantsandoilsusedinavehicle’sA/Csystem.
1P 1 Remove and Install Brake System Parts
Techniciancanexplainoperation, removal, installationofbrake systemcomponents.
Recallbasicbrakesystems,partsandinspection areas.
Identifyhowbasicbrakesystemsoperate,whatpartsareusedineachsystemandkeyareasofinspection,whichincludetheinspectionofmastercylinders,discbrakes,drumbrakesandotheradditionalinspections.
IdentifyABSoperation.
DiscusstheprocessesforABS damageanalysis.
IdentifythefunctionoftheTractionControlSystem(TCS)andStabilityControlSystem(SCS)withinavehicle.
DiscussTCSandSCSoperation.
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1Q 1 Prepare Panels for Installation
Techniciancandetermine thepropermethodforpreparingthepreparation,attachmentmethodsandtest-fittingthepanel.
Identifygeneralweldingmethodsandsymbols,panelremovalprocedures.
ExplainhowtolocateOEMpanelremoval andinstallationproceduresusingthe I-CARresources.
Explainflangepreparationonboththevehicleandthereplacementpart.
Explaintheprocessfortestfittingapanel.
Explainthedifferentattachmentmethodsforhemflange,rivetbonding,adhesivebondingjointsandsounddeadeners.
Discusstheconsiderationswhenplanningaroof panel repair.
Identifythegeneralstepsforweld-bondedremovalandinstallation.
Discusstheconsiderationsforroofpanelreplacement,includingadditionalpanels,replacementsequenceandremovalofglassandelectricalpartsforweld-bondedandbonded-onroofpanels.
Discussgeneralpanelattachmentmethodsandidentifythegeneralproceduresforcompletingtheinstallation.
1R 1 Restore Seam Sealer
Technicianisableto identifydifferentseamsealertypes,surfacepreparationandusevarioustoolsandtechniquestomatchtheexistingappearance.
Identifytheusageofandapplicationofseamsealersandundercoatings.
Explainthepurposeofseamsealersonvehicles,thecharacteristicsofseamsealersthatmakethemapplicableforspecificrepairsituations,theapplicationconsiderationsforseamsealersandthecharacteristicsandapplicationofundercoatings.
1S 1 Restore Corrosion Protection
Techniciancandeterminewhen,whereandhowtoapplyanti-corrosioncompoundandbaseprimer.
Explaintheimportanceofrestoringcorrosionprotectionduringandafterrepairs.
Discusspartpreparations(OEM replacementparts,mechanicalcleaning,solventandwaterbornecleaners, recycledreplacementparts).
Discusscorrosionprotectionbestpracticeswhenjoiningsurfaces
Explainhowepoxy,self-etchingand primersurfacer/primersealerareused for corrosion protection.
Explainhowtoidentifychip-resistantcoatingsandtheirtypicallocations.
1T 1 Apply Weld- through Primer
Techniciancandeterminewhen,whereandhow toapplyweld-through primer(WTP).
Discussbestpracticesforjoiningsurfaces.
Explainthecharacteristicsofweld-throughprimerwhenappliedtobothGMA(MIG)andspotweldmatingsurfaces.
Discusstheapplicationconsiderationswhenusingweld-throughprimer.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
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AUTOMOTIVECOLLISIONREPAIRINDUSTRYKNOWLEDGEANDSKILLSPROTOCOL 39
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
1U 1 Apply NVH Material and Foams
Techniciancanidentify thedifferenttypesof NVHmaterials,typesoffoamsandremovaland application considerations.
Discusstheroleanti-flutterfoamplaysinmaintainingvehicleprotection.
Describethetypes,(heat-activated,chemical-cure,vehicle-makerandflexible)characteristics,locationsanduses.
Explainhowtoprepandapplyanti-flutterfoamstodoorskins,roofshinbows,lowerrailsandapplyingtoareaswithlimitedornoaccess.
Examinetherolerigidfoamandsounddampeningmaterialsplayinvehicleprotection.
Describerigidfoamtypes,characteristics, anduses.
Discusssounddampeningmaterialtypes,characteristicsanduses.
1V 1 Use Adhesives Techniciancanidentifythetypesofadhesivesandexplainremovalandapplicationconsiderationsincludingcuretimeandsurfacepreparation.
Identifyindustryadhesivebondingcompounds,locationsand preparationprocedures.
Identifyindustryadhesivebondingtypes(Urethane,acrylic,epoxy-based)locationswheretheadhesivesareused.
Explainpreparationproceduresnecessary forindustryadhesivebondingcompounds topreventadhesiveandcohesivefailures.
Discussapplicationpreparationtoinclude wet/worktime,clamp/handlingtime,curetime,forcedcuring.
Identifytwo-partadhesiveflangepreparation,techniquesandpartattachmentmethods.
1W 1 Manage Vehicle Teardown and the Blueprinting Process
Technicianisabletoexplainapreliminaryestimate,identifyhiddendamage,plantherepair,organizepartsandhardwareandunderstandthesupplementprocess.
Identifyavarietyofcommonterms(overhaul,removeandreplace,removeandinstall,drilltime,includedoperation,sublet)thatarecommonlyfoundonthedamageestimate.
IdentifyHiddenDamageusingathoroughblueprintingprocess.
Defineblueprintingandthecommunicationusedduringtheblueprintingprocess.
Explainprocesscommonlyusedtoblueprintavehicle.
Identifythevisualindicatorsthathelpdeterminewherepossibledamagemaybelocated.
Explainhowmeasurementsareusedintheblueprintingprocess.
Plantherepair
Identifybestpracticesfororganizationandstorageofpartsandhardwareusingpartscarts,organizationandstorageofserviceparts,hardware,clipsandotherparts.
Explainthesupplementprocess
2A 2 Planning the Non-Structural Repair
TechnicianunderstandshowtouseSOPsandandeveloparepairplanbasedondamageassessment.
Identifythestepsforperformingavehicleinspectionwithemphasisonblueprinting
Recallwhattolookforwhenidentifying areasofconcernsuchaswiring,welding,restraintsystems,
Determinethesequenceoftherepair,examiningin-processconsideration suchasrepair/replaceconsiderations,corrosion protection, prepping for paint, andqualitycontrol
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2B 2 Perform Quality Control
TechnicianunderstandshowtouseSOPsandaninspectioncheckliststhroughouttherepairprocesstoensurefitandfinish,qualitywelds,proper reinstallation of all parts, etc.
Discusstheimportanceofqualitycontrol topreventcomebacks.
Identifystructuralrepairsquality control inspections.
DiscussinspectionofsteelGMA(MIG)welds,spotwelds,aluminumGMA(MIG)weldsandrivets repairs.
Explainhowtoinspectexteriorpanels forproperrepairandidentifyproperseamsealer application.
Identifyhowtoinspectexteriorpanels forproperrepair(bodyfilleranda adhesivebonding).
Identifythestepsforinspectingwiringandmechanicalsystemsforproperrepair.
Explainhowtoinspectafinishfor properapplicationandforcorrosion protection application.
2C 2 Prepare Surface for Refinishing
Technicianisabletoprimerepairedareas,blockprimerandprepareavehicleforpaint(excludingmasking).
Discusstechniquesusedforremovingpinstripesanddecaladhesive,emblemadhesiveremoval,surfacecleanersandtackclothsandcleaningtheaffectedarea.
Discusssandingandscuffingtechniquestopreventsandingmarksanddeepscratches.
IdentifypreparationmethodsformetalsubstratesforOEMfinishpreparationandnewpartpreparationtechniques.
Identifymethodsforpreparingnon-metalsubstratesforrepair.
Identifyplastics(rigidandflexible)preparationandnewpartpreparationtechniques.
Identifythedifferenttypesofprimersand theirusage.
Explainthefeatheredgingprocess.
Discusstheprocessformixingprimers.
Discusstheprocessandmethods(heelingandarching,travelspeed,reversepriminganddistanceandoverlap)forpreparingandusing aspraygunforpriming.
Explaintheprocessforblocksandingusingguidecoatduringprimerapplication.
2D 2 Apply Filler Technicianisabletoprepanarea,mixbodyfilleraccordingtorecommendations,applyfillerandsandfillerto matchpanelcontour.
Examinebodyfillerpreparationstepsandhowtoapplybodyfiller.
Learntoproperlyusebodyfiller,howtoapplybodyfillerappropriatelyandmethodsforstraighteningrepairdamage.
2E 2 Diagnose Wind, Noise and Water Leaks
Technicianisableto locatewind,noiseand waterleaksthatcan occurfollowingrepairs.
Discusshowtoinspectexteriorpanels forproperrepairandidentifyproperseamsealer application.
Identifyhowtoinspectexteriorpanelsforproper repair.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
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AUTOMOTIVECOLLISIONREPAIRINDUSTRYKNOWLEDGEANDSKILLSPROTOCOL 41
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
2F 2 Perform Plastic Repair
Technicianisableto prepareaplasticsurface forsingle-sidedrepair,double-sidedrepairusingadhesive,hotairweldingandnitrogenwelding.
Identifythedifferenttypesofplasticscommonlyusedinvehicleconstruction.
Explainthedifferencesbetweenthermoplasticsandthermosets.
Examinespecificfamiliesofplasticsandcommonplastics,varyingdegreesof plasticflexibility
DefinitionofanISOcodeanditslocationonplasticpartsisexplained.
Examinerepairorreplacementconsiderationsfor plastic parts.
Discussusingheatmethodsusedtorepairplastic parts.
Identifythenecessaryprocedures,toolsandmaterials,aswellasthesteps(cleaning,preparing,filling,sanding)requiredformakingsingle-sidedadhesiveplasticrepairs.
Discussthedifferenttypesoftwo-sided plasticrepairs(cracks,tearsandpunctures,mountingtabs).
Examinepreparationforatwo-sidedrepair.
Identifymethodsforrepairingtheaffectedareaofatwo-sidedrepair.
Discussthestepsforrepairingtabs.
Identifyplasticweldingequipmentandmaterials(airlesswelder,nitrogenwelder,hotstapler,rodsandfillers).
Examinethetechniquesusedtomakeairlessandhotairweldingrepairs.
Performatwo-sidedadhesiverepair.(Mesh-reinforcedorpatchkit).
Makeaadhesivetabrepairwithpinning.
Performahotstaplerrepairtoalignatwo-sidedplasticrepairarea.
Perform a airless weldingrepairsuingvariousweldingrods onatwo-sidedand one-sidedrepair.
Demonstratepropertechniquewhenmakinganitrogenhotairweldingrepaironatwo-sidedrepair area.
2G 2 Explain Non-Structural Metal Straightening
Technicianisabletoidentifytechniquestostraightensteelandaluminumexteriorbodypanelsusingapplicationofheat,propertoolselection,avarietyofrepairtechniques.
Discusssteelpanelcharacteristicsandrepairoptionsafterasteelparthasbeensubjectedtotheeffectofacollision.
Identifythecharacteristicsanddentrepairoptionsforformedsteelpanels.
Discussbasicmetalworkinganddamagerepairprocedures.
Identifysteelpaneldentremovalproceduresandhowthehammer,dolly,fileandpicktoolsassistwithdentremoval.
Explaindifferentweld-ondentremovaltools(slidehammer,studgunandtheirattachments)andprocedures.
Identifyweld-onsteelpaneldentremovalproceduresandhowweld-ondentremovaltoolsassistwithsteelpaneldentrepair.
Explaintechniquesfordentremovalusingspoonsandstepsforheatshrinkingastretchedpanel,aswellasrecognizehowtouseadhesivedentremovaltools.
Identifyaluminumpanelcharacteristics (heatandnonheat-treatablealloys)and repairconsiderations.
Identifyaluminumpanelcharacteristicsandrepairconsiderations.
Discusshowtopreventgalvaniccorrosion.
Identifyhowgalvaniccorrosioncanbeintroducedintotherepairprocess.
Explainthetechniquesformakingahemflangeandidentifyaluminumpanelsweldingandsurfacepreparationsteps.
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2H 2 Explain Composite Repair
Technicianisabletoidentifyrepairconsiderationsandrepairtypes,preparethesurfacefor composite repair.
Identifypersonalprotectiveequipmentusedforcompositerepairs,vehiclesafetyconsiderationsandshoporworkareastandardoperatingprocedures(SOPs) relatedtocompositerepairs.
Discussthematerialcharacteristicsand repairproceduresassociatedwithfiber-reinforcedplastic.
DiscussthestepstoperformaFRPtwo-sidedrepair.(ApplyingFRPbacking,pyramidpatch,sandingFRPfrontsiderepairs)
Identifythecharacteristicsofcarbonfiber(chopped,woven).
Discusscommoncarbonfiberfailures(delamination,disbonding,coredamage, andcracking/punctures).
Examinecosmeticorbuffing,composite, andvacuumbaggingrepairoptionsfor carbonfiber.
2I 2 Explain Door Skin Attachment Methods
Technicianisabletoidentifythepropertoolsandstepsfordoorskinremoval,flangepreparationandinstallationofareplacementdoorskin.
Identifythestepsforhemflangepanel repair planning.
Discussthestepsforseparatingtheskin fromthedoorshellorbeamusinggrinding andheatmethods.
Examineexistingflangeandreplacementpanelpreparationmethods.
Discusspanelfit-upconsiderations.
Identifythestepstomakeahemflangeandinstallahemflangeonareplacementpanel.
Examinetheinstallationconsiderationswhenmakingahemflangeonquarterpanelsandrecycledparts.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
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AUTOMOTIVECOLLISIONREPAIRINDUSTRYKNOWLEDGEANDSKILLSPROTOCOL 43
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
3A 3 Straighten Non-Structural Metal
Technicianisabletostraightensteelandaluminumexteriorbodypanelsusingapplicationofheat,propertoolselection,avarietyofrepairtechniques.
Explainrepairconsiderationsanddeveloparepairplan.
Prepareadamagedsteelpanelfor repair.
Reshapeadamagedareausingapick.
Identifyhighandlowspotsusingafileorsandingblock.
Reshapeadamaged areausingahammer-onandhammer-off dollytechnique.
Removeadent usingastudgun andattachments.
Restorearepaired panelusingbodyfiller andsandingtools.
Performglueon dentremoval.
Performspoonandslappingfiletechniques tostraightencreases andridges.
Performaluminum dentrepairusingheat,hammeranddolly workonsmalldents.
Performaluminum dentremovalusing studgunprocedures.
Prepareaaluminumsurfaceforbodyfiller.
Mixandapplybodyfillertoaaluminumpanel.
3B 3 Perform Composite Repair
Technicianisableto listrepairconsiderations andrepairtypes,prepare thesurfaceforcompositerepairandmaketheappropriate repair.
Preparetheworkareusinghandtoolsandcleaningmaterials.
Performatwo-sidedcompositerepairusingpatchingandbondingtechniques.
•Backsidepreparation
•Backsideadhesive application
•Frontsidepreparation
•Frontsideadhesive application
•Performafront-side cosmetic repair
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3C 3 Attach Door Skin Technicianisabletousethepropertoolsandstepsfordoorskinremoval,flangepreparationandinstallationofareplacementdoorskin.
Select proper tools to remove doorskin.
Removeadoorskinwithoutdamaging doorshell.
Properlyapplyadhesivebondingmaterialto doorshell.
Installthereplacementdoorskinusing hammeranddolly withflatsurfaces.
Properlyapplyseamsealertoflangesurface.
Applyflutterfoamtointrusionbeamwithouthavingruns.
Performaquarterpanelhemflange.
Applyseamsealertexturizing.
Applyanti-corrosioncompounds.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
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IANROLE DESCRIPTION
Restoresstructuraldimensionsandstructuralintegritytocollisiondamagedvehicles.Heorsheusesmeasuringandframeequipmenttodiagnosedamageandreturndamagedframeorunibodypartstomanufacturer’sspecifications.Handtoolsandpowertoolsareusedtoremoveorrepairdamagedparts,weldandproperlyinstallnewparts.Thisindividualworkswithavarietyofmaterialsandjoiningtechnologiesusedinautomotivemanufacturingsuchas,butnotlimitedto,mildsteels,high-strengthsteels,ultra-high-strengthsteels,aluminum,carbonfiber,plastics,glass,electricalandmechanicalparts,andjoiningprocessessuchaswelding,rivetbonding,MIGbrazingandspotwelding.
KNOWLEDGE AND SKILLS HIGH LEVEL OBJECTIVES
Restorevehicledimensionsandstructuralintegritytocollision-damagedvehicles.
STRUCTURAL TECHNICIAN
INDUSTRY SEGMENT – COLLISION REPAIR FACILITIES
47AUTOMOTIVECOLLISIONREPAIRINDUSTRYKNOWLEDGEANDSKILLSPROTOCOL
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
1A 1 / GenEd
Identify Vehicle Construction Materials
Technicianisabletoidentifyallmaterialsusedforvehicleconstructionandexplainwherecertainmaterialsarecommonlyused.
Detailshowmaterialsareidentified usingrepairinformationresources (OEM,ServiceInformation).
Eachtypeofconstructionmaterialsuchassteel,aluminum,magnesiumandcarbonfiberalongwiththeircharacteristics,commonlocationsandapplicationsareexplained.
Detailsthedifferenttypes,strengthsofsteel(Mild,HSSandUHSS)andcommonlocationsofeach.
Examinesthedifferentaluminumalloyscommonlyfoundforautomotiveapplications.
Identifiesmagnesiumapplicationsandprecautionswhenworkingaroundmagnesium.
Discussescharacteristicsandapplicationsforcarbonfiber.
Howtoidentifycarbonfiberwhenvisibleandnon-visibleweavepatternsareused.
1B 1 / GenEd
Protect Vehicle During Repairs
Techniciandeterminespropervehicleprotectionforworkbeingperformedsuchasuseofweldingblankets,interiorprotection,crashwrap,partsstorageracksandelectricalsystemprotection.
Detailsthecommonvehicleprotectionthattakesplaceduringallphasesoftherepairstartingwithinitialvehiclecheckandendingwithdelivery.
Bestpracticesformovingadisabledvehicle.
Precautionsduringteardown,partsstorage,framerack,duringbodyrepairs,welding andheating.
Therefinishingprocessesareexplainedtopreventadditionalworkrelateddamage.
1C 1 / GenEd
Select Personal Protection Equipment
Technicianisabletoselectthecorrectgloves,respirators,hearingandclothingbasedonwork beingperformed.
Identifytheapprovedhand,footand bodyprotections.
DiscusstheANSIstandardsforeyeandfaceprotectionneededduringshoprepairsaswellasspecificweldingprotections.
Allowablesoundlevelsbasedonintensity anddurationandtheOSHAHearingConservationProgramgoverningearplug andearmuffusage.
Typesofapprovedrespiratoryprotection,suchasair-purifyingandsupplied-airrespiratorsdetailtheirclassifications,uses,properwearingandfit-testing,cleaningandstorage.
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1D 1 / GenEd
Practice Workplace Safety
Technicianisableto usesafetydatasheet andlabelsandpracticegeneralshopsafety.
Identifythesafetyprotocolswhenworkingatarepairfacility.
Discussworkingsafelywithsolids,liquidsandgasesinarepairfacility.
Describeworkandtoolsafety.
Explainstorageregulationsforcontainers,groundingandflammable/combustibles.
Describerepairfacilitymaintenanceandemergencyhandlingprotocolssuchaswrittenemergencyplans,evacuationplansandhazardousmaterialspillsafetyprocedures.
Explainworkplaceeducationpostingrequirements,writtenhazardouscommunicationprogramsandhazardousmaterial training programs.
Identifyhazardousmaterialregulationsaswellasinformationcontainedinthe16sectionsofaSafetyDataSheet.
Identifyrequirementsforasupplierlabelandthedifferencesbetweensupplier,workplaceand“othermeansofidentification”labels.
Identifytherequirementsforaworkplace labelcomprisedofpictograms,signal words,precautionarystatementsandsupplementalinformation.
ExplainlabelindicatorsandtheinformationdisplayedforNFPAandHazCom2012 labeltypes.
1E 1 / GenEd
Comply with Environmental Protection Regulations
Technicianisabletotakestepstoreducehazardouswasteandvolatileorganiccompounds(VOC)usingshopSOPs.
DiscusshazardousAirbornePollutants(HAP)asdefinedbytheEPA.
Identifyenvironmentalcompliancerequirementsforhazardousairbornepollutants.
Explainhazardousairbornepollutants.
DiscusstheCleanAirActandNESHAPregulationsforhazardousairbornepollutants.
Discussrequirementsfordevelopinganin-housetrainingprogramtomanagecompliance.
ExplainwaystoreduceHAPintherepairfacility.
Identifyrefinishingtechniquesrelatedtohazardousairbornepollutants.
IdentifywastoreduceHAPwhenusing thespraybooth.
ExplainpropersprayguntechniquesandpropersprayguncleaningtechniquesthatreduceHAPemissions.
Identifyhazardouswasteresources,typesandgeneration.
Explainhazardouswastetrainingresources.
Detailthetypesofhazardouswaste.
Identifycharacteristicsofhazardous wastegenerators.
Identifydisposalandrecordkeepingpracticesrelatedtohazardouswaste.
Discusspracticesforhandlingspills,disposalofwasteandrecordkeeping.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
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TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
1F 1 / GenEd
Use Proper Communication Techniques
Technicianpracticesgoodcommunicationskills,includingverbal,non-verbalandwritten.
Examinestheformsofcommunication(verbal,nonverbal,writtenandlisteningskills).
Discussworkflowcommunicationswiththecustomerandduringdailymeetings.
Examinesthedifferenttypesoffeedback(Negative,PositiveandCorrective)andproperwaystoreceiveandgivefeedback.
Identifythepreparation,discussion, andactivelisteningphasesrequiredforsuccessfulnegotiation.
Detailstheskillforconflictresolution.
1G 1 / GenEd
Identify Hybrid Vehicles
Techniciancanidentifypartsthatareuniquetohybridvehiclesandlistsafetyprecautionsanddamageanalysisconsiderations.
Identifydifferenttypesofelectricvehicles(EV)andhybridelectricvehicles(HEV).
Discusstheparts(controlmodule,electricmotor,inverter,converter,batteries)thatareuniquetohybridelectricvehicles.
Identifyelectricvehiclesafetysystems andhazards.
Explainbuilt-insafetysystemsandpartspresentonhybridelectricvehicles.
Identifythehazardsthatarepresentonhybridelectricvehicles.
Explainthestepsrequiredtodisableahybridelectricvehicle.
Examineregenerativebrakingfoundon electricvehicles.
Identifycoolingsystemsandservicenotes forperformingcollisionrepairsonhybridelectricvehicles.
1H 1 / GenEd
Implement Cycle Time Best Practices
Technicianmustbeabletomeasurecycletime,identifywasteinprocessandlookformethodstoimprove cycletime.
Explainwhatcycletimeisandhowreducingitcanbenefitthecollisionrepairfacility.
Discussthebasicsofmeasuringcycletime,identifythewastethathurtscycletimeandlistleanprocessesandSOPsthatcanbeusedtoreducecycletime.
Explainhowproperupfrontdamageanalysis(i.e.blueprinting)canbeusedtoreduceproblemsthatcommonlyoccurtowardthebackendoftherepairprocess.
Discusshowtoensuretheproperpartsareorderedandreceived,aswellashowtomanagetherepairstream.
Examinecycletimeissuesthatcommonlyoccurindifferentdepartmentsoftherepairfacility,includingNon-Structural,structural, andrefinishingrepairareas.
1I 1 Remove and Install Stationary Glass
Techniciancanlistthetoolsusedandadhesivetypesandexplaincutoutmethods,surfacepreparation, ADAS considerations,aswellaschoosetheproperglass,explaininstallationproceduresandcuretimes.
Identifythedifferenttypesoffixedglass(laminated,temperedandencapsulated).
Explainhowtoremovefixedglassandtoolsrequiredforremoval.
Explainhowtoprepthewindshieldfrit andpinchweld.
Explainhowtoworkwithurethaneadhesive.
Explainurethaneadhesivecuretimes.
Listthestepsforwindshieldinstallation.
Explainhowtocheckforleaksfollowingwindshieldinstallation.
ListconsiderationsforreplacingwindshieldsthathaveADASsystemattachedtotheglass.
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1J 1 Measure Vehicle Technicianisabletoexplainmeasurementprinciples,typesof3Dmeasuringequipment,measuringsystemsetupandinterprettheresults.
Explainmeasuringprinciples.
Explainwheretofindvehiclemeasurements.
Listtheindustrystandardtoleranceforunitizedandfullframevehicles.
Explainfixtureandelectronic measuringsystems.
Explainthemeasuringsystemsetupusingmeasuringequipmentdataorvehiclemakermeasuringsheets.
Measurethevehicle(establishingbasemeasurements,center,full-frameandsuspensionpoints)andinterpretwhat thenumbersmean.
Makeupperbodymeasurementsandinterpretwhatthenumbersmean(suspensionpoints).
Interpretingmeasuringresultsto inform repair plan.
1K 1 Identify Structural Steel
Technicianisabletoexplaindifferentsteeltypes,wheretofindtheinformation on steel identification,wheredifferenttypesofsteelarecommonlyusedandrepairconsiderationsforthedifferentsteeltypes.
Explainthedifferencebetweenyieldandtensilestrength.
Listthedifferentalloysusedinthemanufacturingprocessforsteelstrength.
Explainhowworkhardeningcanaffecttherepair process.
Identifyingdifferenttypesofsteelandwhereit’sused.
Explainhowhotstampedandboron-alloyedsteelisusedinvehicleconstruction.
ListHSSrepairconsiderations.
ListconsiderationsforheatingandweldingHSSsteel.
1L 1 Identify Aluminum Technicianisabletoidentifywherealuminumisusedonavehicle,wheretofindtheinformationwithregardtoaluminumrepair,identifytypicalapplicationsandlistrepairconsiderations.
Identifythealuminumstampings.
Identifythealuminumextrusion.
Identifythealuminumcastingsprocess.
Explaingalvaniccorrosionprocess.
Discussaluminumworkabilityandhardening.
Identifyaluminumtool/equipmentconsiderationsfortherepairprocedures.
Identifyingaluminumheatingconsiderations.
Explainaluminumstraighteningconsiderations.
1M 1 Explain Rivet Bonding
Techniciancanlistthetypesofrivetbonding,rivet replacement considerations,surfacepreparation, rivet removal, toperformrivetbondingfollowingvehiclemakerrecommendations.
Discussremovalandinstallationofself-piercingrivets(SPRs)andblindrivets.
Examinetechniquestosetaluminumand steelsolidrivets.
Identifymethodsforremoving rivet-bondedparts.
Discusspreparingpartsforrivetbonding.
Identifystepsforinstallingsolid,blindandSPRrivets.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
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TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
1N 1 Explain Spot Welding
Technicianisabletodiscusssurfacepreparation,determinepowerrequirements,setupthewelderandperformmaintenance, to perform weldbonding.
Understandthestagespecificsofaspotweldthatincludessqueezetime,current-ontimeandholdtime.
Discussjointfit-up,flangepreparationandsurfacepreparation.
IdentifyequipmentandsettingsusedinSTRSW.IdentifytypesofSTRSWpowersources,armsetsandelectrodetips. Discussinverter-typeequipment,controlsettingsandprogrammedsettings.
Explaintheuseoftheweldertomakeaweld.
Identifyanacceptablespotweldusingvisualanddestructivetestingmethods.
Methodsforpreparing,joiningand testingpanelsusingweldbonding techniquesareused.
1O 1 Explain MIG Welding – Steel
Technicianisabletodiscusssurfacepreparation,determinepowerrequirements,setupthewelderandperformmaintenance, to perform avarietyofGMAwelds(plug,fillet,openbutt,buttjointwithbacking).
Examineprinciplesrequiredtosetupfor GMAwelding.
IdentifyGMAweldingparts(powersources,electrodewire,shieldinggas,weldingguns,workclamps)andgeneralmaintenancetopreventbirdnesting.
ExplainelectricalfundamentalsandhowtheyapplytotheGMAweldingprocess.
Discussweldingmachinesetupthatincludesweldinggunangle,travelspeed,tuninga GMAwelder,heatmanagementtechniquesandweldpenetration.
ExplainthetechniquesforperformingasuccessfulMIGplug,fillet,buttjointwithbackingandanopenbuttjointweld.
1P 1 Explain MIG Welding – Aluminum
TechnicianisablediscusssurfacepreparationforMIGweldingaluminum,identifyequipmentpowerrequirements,setupanduseawelder,tomakequalityweldsonaluminum.
Identifydifferencesbetweenaluminumandsteelwelding.
Explainthedifferencesbetweenspray-arctransferandpulsedsprayarctransfer.
Listthedifferentelectrodewiresrequiredforaluminumweldingandthedifferentdiameters.
Identifytherequiredshieldinggas.
Listsurfacepreprequiredfor aluminumwelding.
Explainthepushtechniqueandrecommendedgunangleandtravelspeed.
Identifythecausesofcoldwelds,too muchheat,suckback,cracks,undercut, andporosity.
2A 2 Perform Rivet Bonding
Techniciancanlistthetypesofrivetbonding,rivet replacement considerations,surfacepreparation, rivet removal andperformrivetbondingfollowingvehiclemakerrecommendations.
Removalandinstallationofself-piercingrivets(SPRs)andblindrivets.
Properlysetaluminumandsteelsolidrivets.
Identifymethodsforremoving rivet-bondedparts.
Preparingpartsforrivetbonding.
Identifystepsforinstallingsolid,blindandSPRrivets.
Removal of self-piercing rivets (SPRs)and blindrivets.
Properlysetaluminumandsteelsolidrivets.
Properlyinstallblindrivets.
ProperlysetupSPRinstallationequipment andinstallSPRs.
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2B 2 Perform Spot Welding
Technicianisabletopreparethesurface,determinepowerrequirements,setupthewelderandperformmaintenance,usethewelderproperlyandmakeacceptablespotweldsandperformweldbonding.
Understandthestagespecificsofaspotweldthatincludessqueezetime,current-ontimeandholdtime.
Discussjointfit-up,flangepreparationandsurfacepreparation.
IdentifyequipmentandsettingsusedinSTRSW.IdentifytypesofSTRSWpowersources,armsetsandelectrodetips. Discussinverter-typeequipment,controlsettingsandprogrammedsettings.
Explaintheuseoftheweldertomakeaweld.
Identifyanacceptablespotweldusingvisualanddestructivetestingmethods.
Methodsforpreparing,joiningand testingpanelsusingweldbonding techniquesareused.
DevelopaRepairPlanusingOEMprocedures.
PerformSpotWeldersetup.
Preparethesurface.
Makespotweldsoncouponsofdifferentthicknesses(22-gaugeand16gauge).
Makeweldusing differentarmtypes andconfigurations.
Performaspotweldusingweld-bondedadhesive.
Performspotweldusingweld-throughprimer.
Performvisual,wedgeandpeeldestructive weldtesting.
Completespotwelds on prop.
2C 2 Perform MIG Welding – Steel
Technicianisabletopreparethesurface,determinepowerrequirements,setupthewelderandperformmaintenance,usethewelderandmakeavarietyofGMAwelds(plug,fillet,openbutt,buttjointwithbacking).
Examineprinciplesrequiredtosetupfor GMAwelding.
IdentifyGMAweldingparts(powersources,electrodewire,shieldinggas,weldingguns,workclamps)andgeneralmaintenancetopreventbirdnesting.
ExplainelectricalfundamentalsandhowtheyapplytotheGMAweldingprocess.
Discussweldingmachinesetupthatincludesweldinggunangle,travelspeed,tuninga GMAwelder,heatmanagementtechniquesandweldpenetration.
ExplainthetechniquesforperformingasuccessfulMIGplug,fillet,buttjointwithbackingandanopenbuttjointweld.
Conductweldingcapabilityandreadinessassessmentofshopinfrastructureandweldingequipmentconditions.
PerformmachinesetupandmaintenanceofGMA(MIG)weldingequipment.
PerformacombinationofGMA(MIG)plug,fillet,buttjointwithbackingandopenbutjointweldsondifferentautomotive-gradezinc-coatedsteel(16&22gauge).
Conductvisualanddestructivetesting onwelds.
2D 2 Perform MIG Welding – Aluminum
TechnicianisabletoprepareasurfaceforMIGweldingaluminum,identifyequipmentpowerrequirements,setupanduseawelderandmakequalityweldsonaluminum.
Identifydifferencesbetweenaluminumandsteelwelding.
Explainthedifferencesbetweenspray-arctransferandpulsedsprayarctransfer.
Listthedifferentelectrodewiresrequiredforaluminumweldingandthedifferentdiameters.
Identifytherequiredshieldinggas.
Listsurfacepreprequiredfor aluminumwelding.
Explainthepushtechniqueandrecommendedgunangleandtravelspeed.
Identifythecausesofcoldwelds,too muchheat,suckback,cracks,undercut, andporosity.
MakeGMAplug,fillet andbuttjointwith backingweldsonaluminumcoupons.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
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TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
3A 3 Examine MIG Brazing
TechnicianisabletodiscusssurfacepreparationforMIGbrazing,determinepowerrequirements,setupthewelderandexaminemaintenance,tomakeavarietyofwelds.
ExplaintheprocessofMIGbrazingincludingtheweldingtransfermethodsituses.
CompareandcontrastMIGbrazingwith GMAwelding.
DescribecapillaryactionandthevariousjointconfigurationsofMIGbrazing.
Identifythetechniquesforsuccessful MIGbrazing.
IdentifytheequipmentandmaterialsforsuccessfulMIGbrazing.
IdentifytheequipmentandsetuprequirementsfortheMIGwelderwhenbrazing.
Selecttheappropriateelectrodewire.
Identifytheappropriateshieldinggasfor MIGbrazing.
3B 3 Perform MIG Brazing
TechnicianisabletopreparethesurfaceforMIGbrazing,determinepowerrequirements,setupthewelderandperformmaintenance,usethewelderandmakeavarietyofwelds.
ExplaintheprocessofMIGbrazingincludingtheweldingtransfermethodsituses.
CompareandcontrastMIGbrazingwith GMAwelding.
DescribecapillaryactionandthevariousjointconfigurationsofMIGbrazing.
Identifythetechniquesforsuccessful MIGbrazing.
IdentifytheequipmentandmaterialsforsuccessfulMIGbrazing.
IdentifytheequipmentandsetuprequirementsfortheMIGwelderwhenbrazing.
Selecttheappropriateelectrodewire.
Identifytheappropriateshieldinggasfor MIGbrazing.
ProperlysetupaMIGwelderfortheMIGbrazingprocess.
MIGbrazeaplugonlapjointbetweenthinandthickgaugecouponsintheverticalposition.
MIGbrazeadoubleplugonlapjointsjoiningtwothickgaugecouponsintheverticalposition.
MIGbrazeslotonlapjointsjoiningthinandthickgauge.
MIGbrazeopenbuttjointsjoiningthinandthickgaugecoupons intheverticalandoverheadpositions.
DressaMIG-brazedseamonanopenbuttjoint.
3C 3 Replace Parts at Factory Seams
Technicianisableto identifyfactoryattachmentmethods,removalrecommendationsandinstallationconsiderations.
Makereplace/repairdecisionsfor damagedpanels.
Determinepartialreplacementoptionsusingvehiclemakerserviceinformation.
Explainhowtoremoveapartatfactoryseams.
Prepareexistingflangesfornew replacement panels.
Determineweldlocations.
Identifyareaswithfoamfillers.
Explainconsiderationsforreplacingfloors,rails,exteriorbodypanelsandcrushboxes atfactoryseams.
Explainhowtoweldframes.
Explainconsiderationsforframe modulereplacement.
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3D 3 Perform Structural Straightening
Techniciancanidentifyanchoringlocations,developapullingstrategy,listsafetyconsiderationsandlistthetypesofpullingequipmentandhowtouseeach.
Listsafetyconsiderationsduring structuralstraightening.
Listthetypesofpullingequipment (in-floor/driveon).
Explainhowtoplantherepair(measurements,workingwithHSSparts).
ExplainhowtopullforL,H,W.
Explainanchoringstrategiesbasedon vehicledamage.
Identifythepullingattachmenttools(clamps,hooks,plates).
Explainhowtousepullingtowers.
Determinewhentousesinglevs.multiplepulls.
Explainhowtosetupfordownwardandupwardpulls.
Explainhowtomonitorfordamageremoval.
Explainconsiderationsforstraighteningfullframes.
Createapullingstrategy.
Createananchoringstrategy.
3E 3 Perform Steel Part Sectioning
Technicianisabletofindandinterpretsectioningprocedures,identifytypesofjointsusedforsectioning,listtypesofattachmentmethods,usepositionstatementswhenapplicableandmakeasectionjoint.
Explainhowtousevehicleserviceinformationtomakesectioningdecisions.
Explainhowtoprepareapartforsectioning.
Explainhowtomeasureforaspecificsectioning location.
Explainthedifferentjointtypes(lap,openbutt,buttjointwithbacking,offset).
Explainhowtomakeanaccuratecut.
Explainhowtomakeaweldusingproperrootgapandweldertunedforthemetalthickness.
Dresswelds.
Makeaoffset sectioningjoint.
Makeasectioning jointweld.
Measureandcut atthepropersection jointlocation.
Removespotweldswithoutdamagingadjacentflanges.
3F 3 Perform Aluminum Part Sectioning
TechnicianisabletofindandInterpretaluminumsectioningprocedures,identifyvehiclemakerposition statements, listthetypesofjoints,attachmentmethodsandmakeanaluminumsectionjoint.
Identifyrecommendedsectioningjointtypes.
Locateacutlineforsectioning.
Performsectioningcuts.
Makeabuttjointwithbackingonan aluminumassembly.
Performsectionjointonaluminumassembly.
Createabuttjoint withbacking.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
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ROLE DESCRIPTION
TheElectrical/DiagnosticsTechnicianfollowsOEMinformationforscanningandcalibrationduringthecollisionrepairprocess.ThetechnicianmayperformaPre-RepairScan/HealthScantocapturecodes,aPost-RepairScantoidentifyandclearcodes,and/oraPost-RepairCalibration/Initializationfollowingtheremoval,installation,and/orrepairofmanysafetyanddriverconveniencesystemparts,orifthereisdamagetothemountinglocation(s),R&IorR&Rofthecameras/sensors/mountinglocations,R&IorR&Rofpartsinfrontof,orbehind,camerasand/orsensors,orR&RorR&Iofclosure/trimpanels.
KNOWLEDGE AND SKILLS HIGH LEVEL OBJECTIVES
Diagnose,calibrateandrepaircollision-relatedelectricalcomponentdamage.
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Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
1A 1 / GenEd
Identify Vehicle Construction Materials
Technicianisabletoidentifyallmaterialsusedforvehicleconstructionandexplainwherecertainmaterialsarecommonlyused.
Detailshowmaterialsareidentified usingrepairinformationresources (OEM,ServiceInformation).
Eachtypeofconstructionmaterialsuchassteel,aluminum,magnesiumandcarbonfiberalongwiththeircharacteristics,commonlocationsandapplicationsareexplained.
Detailsthedifferenttypes,strengthsofsteel(Mild,HSSandUHSS)andcommonlocationsofeach.
Examinesthedifferentaluminumalloyscommonlyfoundforautomotiveapplications.
Identifiesmagnesiumapplicationsandprecautionswhenworkingaroundmagnesium.
Discussescharacteristicsandapplicationsforcarbonfiber.
Howtoidentifycarbonfiberwhenvisibleandnon-visibleweavepatternsareused.
1B 1 / GenEd
Protect Vehicle During Repairs
Techniciandeterminespropervehicleprotectionforworkbeingperformedsuchasuseofweldingblankets,interiorprotection,crashwrap,partsstorageracksandelectricalsystemprotection.
Detailsthecommonvehicleprotectionthattakesplaceduringallphasesoftherepairstartingwithinitialvehiclecheckandendingwithdelivery.
Bestpracticesformovingadisabledvehicle.
Precautionsduringteardown,partsstorage,framerack,duringbodyrepairs,welding andheating.
Therefinishingprocessesareexplainedtopreventadditionalworkrelateddamage.
1C 1 / GenEd
Select Personal Protection Equipment
Technicianisabletoselectthecorrectgloves,respirators,hearingandclothingbasedonwork beingperformed.
Identifytheapprovedhand,footand bodyprotections.
DiscusstheANSIstandardsforeyeandfaceprotectionneededduringshoprepairsaswellasspecificweldingprotections.
Allowablesoundlevelsbasedonintensity anddurationandtheOSHAHearingConservationProgramgoverningearplug andearmuffusage.
Typesofapprovedrespiratoryprotection,suchasair-purifyingandsupplied-airrespiratorsdetailtheirclassificationsuses,properwearingandfit-testing,cleaningandstorage.
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1D 1 / GenEd
Practice Workplace Safety
Technicianisableto usesafetydatasheet andlabelsandpracticegeneralshopsafety.
Identifythesafetyprotocolswhenworkingatarepairfacility.
Discussworkingsafelywithsolids,liquidsandgasesinarepairfacility.
Describeworkandtoolsafety.
Explainstorageregulationsforcontainers,groundingandflammable/combustibles.
Describerepairfacilitymaintenanceandemergencyhandlingprotocolssuchaswrittenemergencyplans,evacuationplansandhazardousmaterialspillsafetyprocedures.
Explainworkplaceeducationpostingrequirements,writtenhazardouscommunicationprogramandhazardousmaterial training programs.
Identifyhazardousmaterialregulationsaswellasinformationcontainedinthe16sectionsofaSafetyDataSheet.
Identifyrequirementsforasupplierlabelandthedifferencesbetweensupplier,workplaceand“othermeansofidentification”labels.
Identifytherequirementsforaworkplace labelcomprisedofpictograms,signal words,precautionarystatementsandsupplementalinformation.
ExplainlabelindicatorsandtheinformationdisplayedforNFPAandHazCom2012 labeltypes.
1E 1 / GenEd
Comply with Environmental Protection Regulations
Technicianisabletotakestepstoreducehazardouswasteandvolatileorganiccompounds(VOC)usingshopSOPs.
DiscusshazardousAirbornePollutants(HAP)asdefinedbytheEPA.
Identifyenvironmentalcompliancerequirementsforhazardous airbornepollutants.
Explainhazardousairbornepollutants.
DiscusstheCleanAirActandNESHAPregulationsforhazardousairbornepollutants.
Discussrequirementsfordeveloping anin-housetrainingprogramto manage compliance.
ExplainwaystoreduceHAPinthe repairfacility.
Identifyrefinishingtechniquesrelatedtohazardousairbornepollutants.
IdentifywastoreduceHAPwhenusing thespraybooth.
ExplainproperspraygunstechniquesandpropersprayguncleaningtechniquesthatreduceHAPemissions.
Identifyhazardouswasteresources,thetypesandgeneration.
Explainhazardouswastetrainingresources.
Detailthetypesofhazardouswaste.
Identifycharacteristicsofhazardous wastegenerators.
Identifydisposalandrecordkeepingpracticesrelatedtohazardouswaste.
Discusspracticesforhandlingspills,disposalofwasteandrecordkeeping.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
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TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
1F 1 / GenEd
Use Proper Communication Techniques
Technicianpracticesgoodcommunicationskills,includingverbal,non-verbalandwritten.
Examinestheformsofcommunication(verbal,nonverbal,writtenandlisteningskills).
Discussworkflowcommunicationswiththecustomerandduringdailymeetings.
Examinesthedifferenttypesoffeedback(Neg,PosandCorrective)andproperways toreveiceandgivefeedback.
Identifythepreparation,discussion, andactivelisteningphasesrequiredforsuccessfulnegotiation.
Detailstheskillforconflictresolution.
1G 1 / GenEd
Identify Hybrid Vehicles
Techniciancanidentifypartsthatareuniquetohybridvehiclesandlistsafetyprecautionsanddamageanalysisconsiderations.
Identifydifferenttypesofelectricvehicles(EV)andhybridelectricvehicles(HEV).
Discusstheparts(controlmodule,electricmotor,inverter,converter,batteries)thatareuniquetohybridelectricvehicles.
Identifyelectricvehiclesafetysystems andhazards.
Explainbuilt-insafetysystemsandpartspresentonhybridelectricvehicles.
Identifythehazardsthatarepresentonhybridelectricvehicles.
Explainthestepsrequiredtodisableahybridelectricvehicle.
Examineregenerativebrakingfoundon electricvehicles.
Identifycoolingsystemsandservicenotes forperformingcollisionrepairsonhybridelectricvehicles.
1H 1 / GenEd
Implement Cycle Time Best Practices
Technicianmustbeabletomeasurecycletime,identifywasteinprocessandlookformethodstoimprove cycletime.
Explainwhatcycletimeisandhowreducingitcanbenefitthecollisionrepairfacility.
Discussthebasicsofmeasuringcycletime,identifythewastethathurtscycletimeandlistleanprocessesandSOPsthatcanbeusedtoreducecycletime.
Explainhowproperupfrontdamageanalysis(i.e.blueprinting)canbeusedtoreduceproblemsthatcommonlyoccurtowardthebackendoftherepairprocess.
Discusshowtoensuretheproperpartsareorderedandreceived,aswellashowtomanagetherepairstream.
Examinecycletimeissuesthatcommonlyoccurindifferentdepartmentsoftherepairfacility,includingNon-Structural,structural, andrefinishingrepairareas.
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1I 1 Remove and Install Bolt-on Parts
Technicianisabletoidentifyconsiderationsforremovingboltedonpartssuchasfuseblocksandsplashshields.
Explaininteriordisassemblycommonlyassociatedwithgainingaccessfordiagnosticandmechanicalrepair.
Underhood,instrumentpanel,Steeringcolumn,heatingandA/Cparts.
Explainexteriordisassemblycommonlyassociatedwithgainingaccessfordiagnosticandmechanicalrepair.
Sunroof,suspensionassembly,fueltankparts.
Identifytrimremovaltools,storageofhardwareandtrimremovaltechniques.
Explaininteriorcomponentremovalconsiderationsaswellasremovalconsiderationsforseats,doorsandheadliners.
Discussexteriortrimcomponentremovalconsiderations,aswellasremovalconsiderationsforantennas,doors, andlockcylinders.
1J 1 Explain Basic Electrical Theory
Technicianisabletotakestepstoreducehazardouswasteandvolatileorganiccompounds(VOC)usingshopSOPs.
DiscusshazardousAirbornePollutants(HAP)asdefinedbytheEPA.
Identifyenvironmentalcompliancerequirementsforhazardous airbornepollutants.
Explainhazardousairbornepollutants.
DiscusstheCleanAirActandNESHAPregulationsforhazardousairbornepollutants.
Discussrequirementsfordeveloping anin-housetrainingprogramto manage compliance.
ExplainwaystoreduceHAPinthe repairfacility.
Identifyrefinishingtechniquesrelatedtohazardousairbornepollutants.
IdentifywastoreduceHAPwhenusing thespraybooth.
ExplainproperspraygunstechniquesandpropersprayguncleaningtechniquesthatreduceHAPemissions.
Identifyhazardouswasteresources,thetypesandgeneration.
Explainhazardouswastetrainingresources.
Detailthetypesofhazardouswaste.
Identifycharacteristicsofhazardous wastegenerators.
Identifydisposalandrecordkeepingpracticesrelatedtohazardouswaste.
Discusspracticesforhandlingspills,disposalofwasteandrecordkeeping.
1K 1 Explain DVOM Operation
TechnicianisabletoexplainhowaDVOMisusedtomeasurevoltage,resistanceandcurrent.
Identifythepurpose,featuresandcontrolsoftheDVOM.
Learntoset-upandusetheDVOMto measurevoltage.
LearntosetupandusetheDVOMto measureresistance.
LearnhowtosetupandusetheDVOMtomeasurecurrent.
Discusshowtomeasurevoltage,current, andresistancewithaDVOMonseriesandparallelcircuits.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
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TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
1L 1 Inspect Electrical Circuits for Damage
Technicianisableto examineelectricalcircuitsanddeterminedamage.
Identifyelectricaldamageanalysisconsiderationsandcommonareas of inspection.
Identifyconsiderationswhenvisuallyinspectingdamagedelectricalcomponents.
Discussbasicstrategiesforlocatingdamagedelectrical components.
Identifyelectricalconcernsthatarelessobviousincollision-damagedvehicles.
Identifycoincidentaldamagetovehicleelectricalsystemsthatiscausedbyfloodwater,excessiveheatandlightning.
2A 2 Perform Mechanical Initial Inspection/Damage Analysis
Technicianisabletoperforminitialvehicleinspection,healthscans,identifyingareasofpersonaland vehiclesafety.
Discussconductingadamageinspectionbeyondtheobviousdamage.
DiscusstheimportanceofidentifyingthevehiclebyVINandmatchingtheRO.
Explaintheaspectsofthevisualinspection(performwalkaround,determinevehiclemobility,unsafeconditions).
Identifyareasofconcern.
Discusstheneedforperformingavehiclehealthscan.
Identifysubletrequirementsifneeded.
2B 2 Troubleshoot a Basic Electrical Circuit
Technicianisabletotroubleshootelectricalcircuitsandelectricalparts.
Examinethefundamentalsof electricaltroubleshooting.
Recallinformationcontainedwithincircuitdescriptionsandoperations,wirediagrams,powerdistributiondiagrams,grounddistributiondiagramsandpartlocatorsaswellasvarioussourcesthatthetechniciancanusetofindrepairinformation.
Discusshowservicebulletinscanbehelpfulwhenrepairingavehicle.
Identifyappropriateelectricaltroubleshootingstepsandrecallvarioustypesoffaultsandtipsforresolvingtheelectricalissueassociatedwiththefault.
Discussvoltagedropandrecallhowtomeasurevoltagedropinacircuit.
Recallproceduresforperforminghotside/groundsidetestingandtroubleshootingblownfusesinacircuit.
2C 2 Make Wire/Connector Repairs
Technicianisabletodeterminewhenwires canberepairedand commonrepairmethods.
Identifyhowtomakewiringand connector repairs.
Determinewhentorepairorreplacewiringandhowtomakewiringandconnectorrepairs.
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2D 2 Identify Diagnostic Tools and Communication Codes to Perform Scans
Technicianisabletounderstandvehiclecommunicationnetworks andhowtousescantools toperformdiagnostics.
Introductiontothevarioussafetysystemtechnologiesfoundontoday’scars.
Identifycharacteristicsofbasicvehiclecommunicationsnetworks.
Discussthecharacteristicsofelectroniccontrolmodules,controllerareanetworks, andmultipledatabussystems.
Examinedifferentscancodesandcoderelationships(active,pending,historyandfreezeframe)forevaluatingfaults.
Communicatestheimportanceofperformingpre-andpost-scansbasedontherequiredtroublecodesandcalibrationrequirementsofeachsystem.
Introducesthevariousscantoolsavailableandwhattheircapabilitiesare.
ComparisonswillbemadebetweenbasicscantoolsandadvancedaftermarkettoolsaswellasadiscussiononwhyOEMscantoolsmayberequired.
DemonstrateascanusingOEMsoftwareonaLexusandascanbeingdoneusingaremotediagnostictransmitter.
Performavirtualvehiclehealthscan.
DiscussOBDIIversusOEMcodes.
3A 3 Use Diagnostic Codes to Implement Repairs
Technicianisabletounderstandvehiclecommunicationnetworks,howcontrolmodulescommunicatewitheachotherandsensors,determiningastrategyformakingelectronicsystemrepairs,troubleshootingandhow tousescantoolsto performdiagnostics.
Identifycharacteristicsofbasicvehiclecommunicationsnetworks.
Discussthecharacteristicsofelectroniccontrolmodules,controllerareanetworks, andmultipledatabussystems.
Examinedifferentscancodesandcoderelationships(active,pending,historyandfreezeframe)forevaluatingfaults.
Communicatestheimportanceofperformingpre-andpost-scansbasedontherequiredtroublecodesandcalibrationrequirements ofeachsystem.
Discussstrategybaseddiagnostics.
Discusstroubleshootingaproblem withandwithoutDTC.
Discusstroubleshootingwithouttroubleshootingprocedures.
Examinetroubleshootingan intermittentproblem.
3B 3 Perform Electronic System Initializations and Calibrations
Technicianisableto explainhealthscans,purposeofinitializations andcalibrationsandsystemsthatcommonlyrequireinitializations andcalibrations.
Examinethetypesofinformationthat scansprovide.
Discussthepurposeofinitializationsand whentheyareneededduringarepair.
Discussthepurposeofcalibrationsand whichsafetysystemsmayrequirethem.
Examinewherecalibrationprocedurescan befound.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
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TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
3C 3 Perform Module Programming
Technicianisableto addresstheuseofSAEstandardsformoduleprogramming,whencontrolmodulesareprogrammedandtypesofprogramming.
Discusstherequirementsforreplacing controlmodules.
Identifytheequipmentneededtoperform aflashreprogramming.
Explainthetermsflashprogrammingandburningtheprogram.
IdentifywhattheinterfaceSAEJ2534, J2534-1andJ2534-2isusedfor.
Discussthedifferencebetweenthetermsprogrammingandcoding.
DeterminewhenanLocksmithIdentificationNumber(LSID)isneeded.
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AMechanicalTechniciandiagnosesandrepairscollision-relatedmechanicaldamageincluding–butnotlimitedto–steering,suspension,airconditioning,engine,brake,restraint,andelectricalsystems.Thisindividualusesmeasuringandalignmentequipmenttodiagnosedamageandreturnfrontandrearwheelalignmentstomanufacturer’sspecifications.Handtoolsandpowertoolsareusedtoremoveorrepairdamagedpartsandproperlyinstallnewparts.
KNOWLEDGE AND SKILLS HIGH LEVEL OBJECTIVES
Diagnoseandrepaircollision-relatedmechanicaldamage.
MECHANICAL TECHNICIAN
INDUSTRY SEGMENT – COLLISION REPAIR FACILITIES
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TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
1A 1 / GenEd
Identify Vehicle Construction Materials
Technicianisabletoidentifyallmaterialsusedforvehicleconstructionandexplainwherecertainmaterialsarecommonlyused.
Detailshowmaterialsareidentified usingrepairinformationresources (OEM,ServiceInformation).
Eachtypeofconstructionmaterialsuchassteel,aluminum,magnesiumandcarbonfiberalongwiththeircharacteristics,commonlocationsandapplicationsareexplained.
Detailsthedifferenttypes,strengthsofsteel(Mild,HSSandUHSS)andcommonlocationsofeach.
Examinesthedifferentaluminumalloyscommonlyfoundforautomotiveapplications.
Identifiesmagnesiumapplicationsandprecautionswhenworkingaroundmagnesium.
Discussescharacteristicsandapplicationsforcarbonfiber.
Howtoidentifycarbonfiberwhenvisibleandnon-visibleweavepatternsareused.
1B 1 / GenEd
Protect Vehicle During Repairs
Techniciandeterminespropervehicleprotectionforworkbeingperformedsuchasuseofweldingblankets,interiorprotection,crashwrap,partsstorageracksandelectricalsystemprotection.
Detailsthecommonvehicleprotectionthattakesplaceduringallphasesoftherepairstartingwithinitialvehiclecheckandendingwithdelivery.
Bestpracticesformovingadisabledvehicle.
Precautionsduringteardown,partsstorage,framerack,duringbodyrepairs,welding andheating.
Therefinishingprocessesareexplainedtopreventadditionalworkrelateddamage.
1C 1 / GenEd
Select Personal Protection Equipment
Technicianisabletoselectthecorrectgloves,respirators,hearingandclothingbasedonwork beingperformed.
Identifytheapprovedhand,footand bodyprotections.
DiscusstheANSIstandardsforeyeandfaceprotectionneededduringshoprepairsaswellasspecificweldingprotections.
Allowablesoundlevelsbasedonintensity anddurationandtheOSHAHearingConservationProgramgoverningearplug andearmuffusage.
Typesofapprovedrespiratoryprotection,suchasair-purifyingandsupplied-airrespiratorsdetailtheirclassificationsuses,properwearingandfit-testing,cleaningandstorage.
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Practice Workplace Safety
Technicianisableto usesafetydatasheet andlabelsandpracticegeneralshopsafety.
Identifythesafetyprotocolswhenworking atarepairfacility.
Discussworkingsafelywithsolids,liquids, andgasesinarepairfacility.
Describeworkandtoolsafety.
Explainstorageregulationsforcontainers,groundingandflammable/combustibles.
Describerepairfacilitymaintenanceandemergencyhandlingprotocolssuchaswrittenemergencyplans,evacuationplansandhazardousmaterialspillsafetyprocedures.
Explainworkplaceeducationpostingrequirements,writtenhazardouscommunicationprogramandhazardousmaterial training programs.
Identifyhazardousmaterialregulationsaswellasinformationcontainedinthe16sectionsofaSafetyDataSheet.
Identifyrequirementsforasupplierlabelandthedifferencesbetweensupplier,workplaceand“othermeansofidentification”labels.
Identifytherequirementsforaworkplace labelcomprisedofpictograms,signal words,precautionarystatementsandsupplementalinformation.
ExplainlabelindicatorsandtheinformationdisplayedforNFPAandHazCom2012 labeltypes.
1E 1 / GenEd
Comply with Environmental Protection Regulations
Technicianisabletotakestepstoreducehazardouswasteandvolatileorganiccompounds(VOC)usingshopSOPs.
DiscusshazardousAirbornePollutants(HAP)asdefinedbytheEPA.
Identifyenvironmentalcompliancerequirementsforhazardous airbornepollutants.
Explainhazardousairbornepollutants.
DiscusstheCleanAirActandNESHAPregulationsforhazardousairbornepollutants.
Discussrequirementsfordeveloping anin-housetrainingprogramto manage compliance.
ExplainwaystoreduceHAPinthe repairfacility.
Identifyrefinishingtechniquesrelated tohazardousairbornepollutants.
IdentifywastoreduceHAPwhenusing thespraybooth.
ExplainproperspraygunstechniquesandpropersprayguncleaningtechniquesthatreduceHAPemissions.
Identifyhazardouswasteresources,thetypesandgeneration.
Explainhazardouswastetrainingresources.
Detailthetypesofhazardouswaste.
Identifycharacteristicsofhazardous wastegenerators.
Identifydisposalandrecordkeepingpracticesrelatedtohazardouswaste.
Discusspracticesforhandlingspills,disposalofwasteandrecordkeeping.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
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AUTOMOTIVECOLLISIONREPAIRINDUSTRYKNOWLEDGEANDSKILLSPROTOCOL
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
1F 1 / GenEd
Use Proper Communication Techniques
Technicianpracticesgoodcommunicationskills,includingverbal,non-verbalandwritten.
Examinestheformsofcommunication(verbal,nonverbal,writtenandlisteningskills).
Discussworkflowcommunicationswiththecustomerandduringdailymeetings.
Examinesthedifferenttypesoffeedback (Neg,PosandCorrective)andproperways toreveiceandgivefeedback.
Identifythepreparation,discussion, andactivelisteningphasesrequired forsuccessfulnegotiation.
Detailstheskillforconflictresolution.
1G 1 / GenEd
Identify Hybrid Vehicles
Techniciancanidentifypartsthatareuniquetohybridvehiclesandlistsafetyprecautionsanddamageanalysisconsiderations.
Identifydifferenttypesofelectricvehicles(EV)andhybridelectricvehicles(HEV).
Discusstheparts(controlmodule,electricmotor,inverter,converter,batteries)thatareuniquetohybridelectricvehicles.
Identifyelectricvehiclesafetysystems andhazards.
Explainbuilt-insafetysystemsandpartspresentonhybridelectricvehicles.
Identifythehazardsthatarepresentonhybridelectricvehicles.
Explainthestepsrequiredtodisableahybridelectricvehicle.
Examineregenerativebrakingfoundon electricvehicles.
Identifycoolingsystemsandservicenotes forperformingcollisionrepairsonhybridelectricvehicles.
1H 1 / GenEd
Implement Cycle Time Best Practices
Technicianmustbeabletomeasurecycletime,identifywasteinprocessandlookformethodstoimprove cycletime.
Explainwhatcycletimeisandhowreducingitcanbenefitthecollisionrepairfacility.
Discussthebasicsofmeasuringcycletime,identifythewastethathurtscycletimeandlistleanprocessesandSOPsthatcanbeusedtoreducecycletime.
Explainhowproperupfrontdamageanalysis(i.e.blueprinting)canbeusedtoreduceproblemsthatcommonlyoccurtowardthebackendoftherepairprocess.
Discusshowtoensuretheproperpartsareorderedandreceived,aswellashowtomanagetherepairstream.
Examinecycletimeissuesthatcommonlyoccurindifferentdepartmentsoftherepairfacility,includingNon-Structural,structural, andrefinishingrepairareas.
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1I 1 Remove and Install Bolt-on Parts
Technicianisabletoidentifyconsiderationsforremovingboltedonpartssuchasfuseblocksandsplashshields.
Explainwhatcycletimeisandhowreducingitcanbenefitthecollisionrepairfacility.
Discussthebasicsofmeasuringcycletime,identifythewastethathurtscycletimeandlistleanprocessesandSOPsthatcanbeusedtoreducecycletime.
Explainhowproperupfrontdamageanalysis(i.e.blueprinting)canbeusedtoreduceproblemsthatcommonlyoccurtowardthebackendoftherepairprocess.
Discusshowtoensuretheproperpartsareorderedandreceived,aswellashowtomanagetherepairstream.
Examinecycletimeissuesthatcommonlyoccurindifferentdepartmentsoftherepairfacility,includingNon-Structural,structural, andrefinishingrepairareas.
1J 1 Perform Restraint System Damage Analysis
Technicianisabletodescriberestraintsystemoperation, locate repair informationsources,identifypartsandmakerepair/replacerecommendations.
Examinehowseatbelts,pre-tensionersandrollbarstypesofrestraintsystemsworktogethertoprotectthevehicleoccupants.
Examinehowtheairbagsystemcontrolmodulesandsensorsworktogethertoproperlydeploytheairbags.
Identifytheoperationoftheairbagsystem,theimpactandsafingsensors,restraintcontrolmodule,driverSRSandpassengerSRS.
Discusstheinspectionconsiderationsforseatbeltsystems,seatbeltpre-tensionersandrollbarsystemsneededtoprepareanestimateforcollision repair.
Recallinspectionconsiderationsforthefrontpassengerairbagsystem,sideairbag,impactandsafingsensorandrestraintcontrolmoduleinspectionconsiderations.
1K 1 Perform Air Conditioning System Damage Analysis
Technicianisabletoexplainairconditioningsystemoperation,informationsources,repair/replace recommendationsand partsidentification.
Identifyaccumulatorandreceiver/drierA/Csystemparts,theirfunctionwithinthesystem,damageanalysismethodsandrepairoptions.
Discussthedifferenttypesofrefrigerantsandoilsusedinavehicle’sA/Csystem.
1L 1 Perform Air Conditioning System Service
Technicianisabletoexplainairconditioningsystemoperation,informationsources,repair/replace recommendationsand partsidentification.
IdentifytheprocessofremovingandreplacingpartsofanA/Csystemandallrelatedtasks.
Discusshowandwhytorecoverrefrigerant.
Discussthestepsforreplacingeachpartof anA/Csystem.
Explainhowandwhytoevacuatethe A/Csystemafterserviceandbasictroubleshootingfollowingthereplacement ofanA/Csystempart.
DiscusshowtoidentifyA/Csystemleaks.
Recallhowtoidentifyexcessivemoisture andnon-condensablegasses.
Recallhowtoidentifycloggedandoverchargedsystems.
Recallhowtoidentifyelectricalproblems usingscantooldiagnostics.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
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TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
1M 1 Identify Advanced Vehicle Electronics
Technicianisabletoexplainhowadvancedvehicleelectronicsystemsoperate.
Explaindamageanalysisofblindspotdetection,cross-trafficalertandparking assistsystemsinvehicles.
Discusshowthedriverassistsystems operate,thepartsthatinfluencethe systemsandwhattolookforduring adamageanalysisinspection.
Discussdamageanalysisofthelanedeparturewarning,attentionassist,adaptivecruisecontrolandcollisionavoidancedriverassistsystemsinvehicles.
Recallhowthedriverassistsystemsoperate,thepartsthatinfluencethesystemsandwhattolookforduringdamageanalysisinspection.
1N 1 Explain Operation and Damage Analysis on Suspension Systems
Technicianisabletoexplainsuspensionsystemoperation,informationsources,repair/replace recommendationsand partsidentification.
Identifythepartsandoperationoffrontandrearsuspensionsystems.
Identifyridecontrolandridedampercontrolpartsandoperation.
Discussthekeycharacteristicsrelated todamageanalysisandinspectionofsuspensionsystems.
Examinecharacteristicsofcustomerconsultationandvisualinspection.
Identifytire,wheelandsuspensioninspectionareas,aswellastoe,casterandcamberinspection areas.
Recallthecharacteristicsofwheeltracking andalignmentangles.
1O 1 Explain Operation and Damage Analysis on Basic Brake Systems
Technicianisabletoexplainbasicbrakesystemoperation,informationsources,repair/replace recommendationsand partsidentification.
Discussbasicbrakesystemoperation.
Recallhowbasicbrakesystems operate,includingdiscanddrum-style brakeassemblies.
Examinehowbrakesystempartsoperateincludingthemastercylinder,brakingassists,parkingbrakes,linesandhoses.
Identifyvarioustypesofbrakefluids.
Identifyareasofinspectionforbasicbrakesystemdamageanalysisfordiscbrakes,drumbrakes,brakingassists,brakelines,hosesandparkingbrakes.
1P 1 Perform Fuel, Exhaust and Emission System Damage Analysis and Service
Techniciancanexplainthefuel,exhaustandemissionssystemsoperation, information sources,repair/replacerecommendationsandpartsidentification.
Examinethepurposeoftheemissionssystem.
Discusshowemissionsrelatetodriveability.
Examinetheoperationandproperinspectionoftheevaporativeemissionscontrol(EVAP),exhaustgasrecirculation(EGR)andpositivecrankcaseventilation(PCV)systems.
Discusstheoperationofthefuelsystem.
Recallhowthefuelsystemandfuel pumpoperate
Identifythepartsofadieselsystem.
Recalltheoperationandpartsofthe exhaustsystem.
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2A 2 Perform Brake System Diagnostics and Repair
Techniciancanevaluatebrakesystemproblems,electronicandmechanical, todeterminethecause andreplaceorrepair partsaccordingly.
Explainhowbasicbrakesystems operate,includingdiscanddrum-style brakeassemblies.
Discusstheoperationofbrakesystempartsincludingthemastercylinder,brakingassists,parkingbrakes,linesandhoses.
Identifythetypesofbrakefluids.
Explainareasofinspectionfordiscbrakes,drumbrakes,brakingassists,brakelines,hosesandparkingbrakes.
Discusstheprocessesforbrakesystem (dics,drumandparking)troubleshooting andservice.
Examinethepartsandoperationofaanti-lockbraking(ABS)system.
IdentifyinitialdamageinspectionandABSpartsdamageanalysistechniques.
ExplainhowtheTractionControlSystem(TCS)andStabilityControlSystem(SCS)operatewithinavehicle.
RecallTCSandSCSoperation,parts,terminologyandfunctions.
IdentifyABSpartsdamageandmethodsusedtoserviceABSparts.
Discussmethodsusedbycommunicationnetworks(scantools)totransferinformationusedinscandiagnostics.
2B 2 Explain Basic Electrical Theory
Techniciancanexplainelectricaltheoryconceptssuchasohmslaw,electricalcurrentflowandresistance.Identifythebasicpartofanelectricalcircuit.
Identifybasicconceptssuchaselectricity,electricalcurrentflow,resistanceanditsrelationshiptoOhm’slaw.
Examinetheelementsofanelectricalcircuit,basicelectricalcircuittypes(series,parallelcircuits)andelectricalcircuittheory.
2C 2 Explain DVOM Operation
TechnicianisabletoexplainhowaDVOMisusedtomeasurevoltage,resistanceandcurrent.
Identifythepurpose,featuresandcontrolsoftheDVOM.
Learntoset-upandusetheDVOMto measurevoltage.
LearntosetupandusetheDVOMto measureresistance.
LearnhowtosetupandusetheDVOMtomeasurecurrent.
Discusshowtomeasurevoltage,current, andresistancewithaDVOMonseriesandparallelcircuits.
2D 2 Inspect Electrical Circuits for Damage
Technicianisabletoexamineelectricalcircuitsanddeterminedamage.
Identifyelectricaldamageanalysisconsiderationsandcommonareasofinspection.
Identifyconsiderationswhenvisuallyinspectingdamagedelectricalcomponents.
Discussbasicstrategiesforlocatingdamagedelectrical components.
Identifyelectricalconcernsthatarelessobviousincollision-damagedvehicles.
Identifycoincidentaldamagetovehicleelectricalsystemsthatiscausedbyfloodwater,excessiveheatandlightning.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
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TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
2E 2 Troubleshoot a Basic Electrical Circuit
Technicianisabletotroubleshootelectricalcircuitsandelectricalparts.
Examinethefundamentalsof electricaltroubleshooting.
Recallinformationcontainedwithincircuitdescriptionsandoperations,wirediagrams,powerdistributiondiagrams,grounddistributiondiagramsandpartlocators aswellasvarioussourcesthatthetechniciancanusetofindrepairinformation.
Discusshowservicebulletinscanbehelpfulwhenrepairingavehicle.
Identifyappropriateelectricaltroubleshootingstepsandrecallvarioustypesoffaultsandtipsforresolvingtheelectricalissueassociatedwiththefault.
Discussvoltagedropandrecallhowtomeasurevoltagedropinacircuit.
Recallproceduresforperforminghotside/groundsidetestingandtroubleshooting blownfusesinacircuit.
2F 2 Make Wire / Connector Repairs
Technicianisabletodeterminewhenwirescanberepairedandcommonrepairmethods.
Identifyhowtomakewiringandconnectorrepairs.
Determinewhentorepairorreplacewiringandhowtomakewiringandconnectorrepairs.
2G 2 Use Diagnostic Codes to Implement Repairs
Technicianisabletounderstandvehiclecommunicationnetworks,howcontrolmodulescommunicatewitheachotherandsensors,determiningastrategyformakingelectronicsystemrepairs,troubleshootingandhow tousescantoolsto performdiagnostics.
Identifycharacteristicsofbasicvehiclecommunicationsnetworks.
Identifythecharacteristicsofearlyvehicleelectricalsystems.
Examinethecharacteristicsofelectroniccontrolmodules,controllerareanetworks, andmultipledatabussystems.
Identifytypesofscancodes.
Discussdifferentcodesandcoderelationshipsforevaluatingfaults.
Discusshowstrategybaseddiagnosticsisusedtosystematicallydiagnoseandrepair.
Examinehowtoisolateafaultusingrootcauseanalysisanddiagnosticcodes.
IdentifywaystotroubleshootafaultwithaDTC.
Identifywaystotroubleshootafaultwith noDTC.
Identifywaystotroubleshootafaultwithnottroubleshootingprocedures.
Identifywaystotroubleshootafaultthat is intermittent.
2H 2 Perform Electronic System Initializations and Calibrations
Technicianisableto explainhealthscans,purposeofinitializations andcalibrationsandsystemsthatcommonlyrequireinitializations andcalibrations.
Examinethetypesofinformationthat scansprovide.
Discussthepurposeofinitializationsandwhentheyareneededduringarepair.
Discussthepurposeofcalibrationsandwhichsafetysystemsmayrequirethem.
Examinewherecalibrationprocedurescan befound.
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2I 2 Perform Damage Analysis and Service on ADAS, Power Accessories and Convenience Systems
TechnicianisabletoexplainhowADAS,poweraccessoriesandconveniencesystemsoperate,identifysystemrelatedparts,makerepairandreplacerecommendationsandexplaincommonserviceproceduresforeachsystem.
Recallsystems,partsandserviceconsiderationsforADASand conveniencesystems.
Identifythepartsandserviceconsiderationsforpowerlocks,keylessentry,theft-deterrent,remotestart,glassandpowermirror,seat,powerslidingdoor,windshieldwiper,heatedglassandnavigation/infotainmentsystems.
Recallsystems,partsandserviceconsiderationsforcomfortand conveniencesystems.
Identifythepartsandserviceconsiderationsforhighbeamassist,adaptivelighting,nightvision,blindspotdetection,cross-trafficalert,parkingassist,lanedeparturewarning,attentionassist,adaptivecruisecontrolandcollisionavoidancesystems.
2J 2 Perform Mechanical Initial Inspection/Damage Analysis
Technicianisableto performinitialvehicleinspection,healthscans,identifyingareasofpersonalandvehiclesafety.
Discussconductingadamageinspectionbeyondtheobviousdamage.
DiscusstheimportanceofidentifyingthevehiclebyVINandmatchingtheRO.
Explaintheaspectsofthevisualinspection(performwalkaround,determinevehiclemobility,unsafeconditions).
Identifyareasofconcern.
Discusstheneedforperformingavehiclehealthscan.
Identifysubletrequirementsifneeded.
2K 2 Perform Damage Analysis and Service on Suspension Systems
Technicianisabletoexplainsuspensionsystemoperation,informationsources,repair/replace recommendationsand partsidentification.
Examinehowsteeringsystemparts,parallelogramsteeringsystemparts, andrackandpinionsteeringsystem partsoperateinavehicle.
Discusssteeringsystemdamage analysistechniques.
Identifytechniquesspecifictoanalyzingsteeringwheelsandcolumns,parallelogramsteeringsystemsandrackandpinion steeringsystems.
Identifyalignmentanglesandwhythey matter,serviceproceduresforMacPhersonstruts,serviceproceduresandadjustmentsforSLAfrontsuspensions,frontendvariationsandserviceproceduresandadjustmentsforrearsuspensions.
Identifymethodsforservicingsteeringwheelsandcolumns,parallelogramsteeringsystemsandrackandpinonsteeringsystems.
ExamineserviceproceduresandadjustmentsforMacPhersonstruts,short-longarm(SLA)frontsuspensions,frontendvariationsandrearsuspensionsystems.
Examineserviceproceduresforshockabsorbersonthedampeningsystemandspringsonthesuspensionsystem.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
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TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
2L 2 Perform Steering System Service
Technicianisabletoexplainsteeringsystemoperation, information sources,repair/replacerecommendationsandpartsidentification.
Identifyvarioussteeringsystemoperations.
Discusshowsteeringsystemparts,parallelogramsteeringsystemparts, andrackandpinionsteeringsystem partsoperateinavehicle.
Identifysteeringsystemdamage analysistechniques.
Identifytechniquesspecifictoanalyzingsteeringwheelsandcolumns,parallelogramsteeringsystemsandrackandpinion steeringsystems.
Identifymethodsforservicingsteeringwheelsandcolumns,parallelogramsteeringsystemsandrackandpinonsteeringsystems.
2M 2 Perform Fuel, Exhaust and Emission System Damage Analysis and Service
Techniciancanexplainthefuel,exhaustandemissionssystemsoperation, information sources,repair/replacerecommendationsandpartsidentification.
Discussthepurposeoftheemissionssystem.
Explainhowemissionsrelatetodriveability.
Discusstheoperationandproperinspectionoftheevaporativeemissionscontrol(EVAP),exhaustgasrecirculation(EGR)andpositivecrankcaseventilation(PCV)systems.
Recallhowthefuelsystemandfuelpumpoperateandthepartsofadieselsystem.
Discusstheoperationandpartsofthe exhaustsystem.
Examineserviceconsiderationsforthe fuelsystempumps,tank,fuellinesand gaugesenders.
Discussexhaustsystemserviceconsiderations,checkingforleaks, restrictions,manifold,EGRandPCVparts.
2N 2 Perform Heating and Cooling Repair
Technicianisableto explainheatingandcoolingsystemsandperformdamageanalysis.
Discusscoolingsystemoperation,aswellasidentifycoolingsystemparts(radiator,coolingfans,surgeandoverflowtanks,waterpumpsandbelts)andhowtheyshouldbeinspectedfordamage.
2O 2 Perform Hybrid, Electric and Alternative Fuel Vehicle Service
Technicianisableto explainhowtoremove andreplacecomponentsspecifictohybrid,electricandalternativefuelvehiclesandcanidentifycommonrepairdiagnosticsandserviceprocedures.
Discussthestepstoworksafelyaroundelectricandhybridvehicles.
Identifythepartsofaelectrichybridvehiclefor service.
Identifyrepairconsiderationsforalternativefuelvehicles.
3A 3 Perform Air Conditioning System Repair
Technicianisabletoexplainairconditioningsystemoperation,informationsources,repair/replace recommendationsand partsidentification.
Identifycommonvisualandphysicalinspectiontechniquesforsystemproblems.
Examinehowtoidentifysystemleaks.
Discusshowtoidentifyexcessivemoistureandnon-condensablegasses.
Identifycloggedandoverchargedsystems.
Discusshowtoidentifyelectricalproblemsusingscantooldiagnostics.
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3B 3 Perform Climate Control Troubleshooting and Service
Technicianisabletoexplainhowclimatecontrolsoperateandlistthetroubleshootingstepsformalfunctioningsystems.Alsoexplainserviceproceduresforremovingandinstallingreplacement parts.
Explainhowaclimatecontrolsystemoperates.
Identifypartsofthesystem.
Recognizeproperoperationofaclimatecontrolsystem.
Recallexamplediagnostic/troubleshootingproceduresforclimatecontrolsystems.
Recallexampleproceduresforservicingblowermotors.
Explainhowtouseascantooltodiagnoseaclimatesystemmalfunction.
3C 3 Perform Brake System Diagnostics and Repair
Technicianisabletoexplainsuspensionsystemoperation,informationsources,repair/replace recommendationsand partsidentification.
IdentifyABSpartsdamageandmethodsusedtoserviceABSparts.
Discusstestingformodulatordamage,fluidpumpandaccumulator.
Examinestepstodepressurizethe ABSsystem.
DiscussproceduresforbleedingandflushingABSsystems.
Examinewheelspeedsensorproblems.
3D 3 Troubleshoot Restraint Systems
TechnicianisabletodiagnosestepswhenaDTCshowsaproblemwiththerestraintsystem,includingbasictroubleshootingandfollowingavehiclemaker’sflowchart.
Identifyhowtodeterminewhichrestraintsystempartsmaybereplacedfollowingacollision,aswellaslistthestepsandconsiderationsforpartreplacement.
Explainhowtouseascantooltodiagnoseproblemswithasupplementalrestraint system(SRS).
Discusshowtousetroubleshootingflowchartstoidentifyproblems.
DiscusshowothervehiclesafetysystemsaffecttheSRSandhowtoproperlyactivatetheSRSfollowingrepairs.
Identifytherestraintsystempartsthatmustbereplacedfollowingacollision.
IdentifythestepsforreplacingtheRCMandimpact sensors.
Examinethestepsforreplacingthefront,seat,doorandcurtainairbags.
3E 3 Perform Steering System Service
Technicianisabletoexplainsteeringsystemoperation, information sources,repair/replacerecommendationsandpartsidentification.
Examinehowsteeringsystemparts,parallelogramsteeringsystemparts, andrackandpinionsteeringsystem partsoperateinavehicle.
Discusstechniquesspecifictoanalyzingsteeringwheelsandcolumns,parallelogramsteeringsystemsandrackandpinion steeringsystems.
Identifymethodsforservicingsteeringwheelsandcolumns,parallelogramsteeringsystemsandrackandpinonsteeringsystems.
Recalltheoperationofthepowersteeringsystempump,hosesandbelts,fluidandelectric steering.
Discussdamageanalysisinspectiontechniquesforpowersteeringhoses,beltsandfluid.
Examineproceduresforservicingthepowersteeringpump,hosesandbelts,fluidandelectric steering.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
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TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
3F 3 Perform Cooling Repair
Technicianisabletotroubleshootandservicecoolingsystems.
Identifytroubleshootingandservicesteps forcoolingfans,radiators,waterpumps,auxiliarycoolers,temperaturecontrols, andheatercores.
Identifytroubleshootingandservicestepsforlines,hoses,fittings,clamps,belts,coolantandcoolantsurgetanks.
3G 3 Perform Full-frame Replacement
Technicianisabletoexplainframeconstruction,removalandinstallationofallrelatedcomponentsandsafetyconsiderationsrelatedtofull-framereplacement.
Explainhowtoplantherepair.
Determineifdamageaffectedunitizedstructure.
Identifyrequiredtoolsforcomplete frame replacement.
Developaworkflow.
Removerelatedmechanicals.
Removedrivetrain.
Removesuspension.
Removecabandbed.
Removefuelsystem.
Reassemblethevehicle.
3H 3 Diagnose Suspension Angle Problems
Techniciancanexplainhowtolookatdifferentsuspensionangles(camber,caster,toe)anddeterminethecauseofimpropersuspensionangles.
Examinetheconditionsthatmayrequire an alignment.
Discusshowtoidentifyifthereisanalignmentproblemandwhatdothenumbersmean.
Examinehowtomeasureforrideheightandwhatpartsmayaffectrideheight.
Definetoe(negative,positive)andidentifytoeadjustmentconsiderations.
Definecamber(positive,zero,negative)andidentifycamberadjustmentconsiderations.
Examinethedifferentconsiderations foradjustingtoeonSLA-typeandsolid axlesvehicles.
Definecaster(positive,zero)andidentifycasteradjustmentconsiderations.
ExaminethedifferentconsiderationsforadjustingcasteronMacPhersonstrut,solidaxleandSLAvehicles.
Identifyrearvehiclemeasurementstoincludewheelbase,setback,tracking,thrustangle,rearaxleoffset.
Identifydiagnosticangles(toe-out- on-turns,SAI,includedangle,scrubradius)anddeterminewhattheyindicatefor proper alignment.
Identifythedifferenttypesofalignmentstoincludetwo-wheel,four-wheelandthrustanglealignments.
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3I 3 Perform Powertrain and Driveline Service and Repair
Technicianisabletoevaluatepowertrainanddrivelinesystemproblems,electronicandmechanical,todeterminethecauseandreplaceorrepairpartsaccordingly.
Recallthestepsinvolvedinconductinganinspectionontheengineandenginerelatedcomponentsofadamagedvehicletorecommendpartsrepairorreplacement.
Recallthestepsinvolvedinconductinganinspectiononthedrivetrain(transmission,driveshaftandsubframe)ofadamagedvehicletorecommendpartsrepairorreplacement.
Examinethecommoncausesofdrivelinevibrationsandareastoinspectwhentroubleshootingdrivelinevibrations.
Identifytroubleshootingandservicesstepsrelatedtoenginenoise,externalandinternalenginedamage,coolingsystemdamageandenginemountdamage.
Explainstepstotroubleshoot,testdrive, andservicevehicleswithautomaticandstandardtransmissions.
Discussdriveshaft,ConstantVelocity(CV) axleandhalfshaftaxletroubleshootingandservice steps.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
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ROLE DESCRIPTION
ProductionManagementisanintegralcomponenttothecollisionrepairprocessservingtoplan,manageandadjustworkflowonadailybasis.Thiskeyroletoucheseverypartofacollisionrepairprocessandbuildsrelationshipsacrosstherepaircycleincludingcustomers,staff,insurancerepresentatives,OErepresentativesandotherrelationshipsasnecessary.
KNOWLEDGE AND SKILLS HIGH LEVEL OBJECTIVES
Overseetheprocessandstafftoensureefficient,saferepairsandexcellentcustomerservicefromthetimethecarenterstheshoptowhenthecustomerdrivesaway.
PRODUCTION MANAGEMENT
INDUSTRY SEGMENT – COLLISION REPAIR FACILITIES
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TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
1A 1 / GenEd
Identify Vehicle Construction Materials
Technicianisabletoidentifyallmaterialsusedforvehicleconstructionandexplainwherecertainmaterialsarecommonlyused.
Detailshowmaterialsareidentified usingrepairinformationresources (OEM,ServiceInformation).
Eachtypeofconstructionmaterialsuchassteel,aluminum,magnesiumandcarbonfiberalongwiththeircharacteristics,commonlocationsandapplicationsareexplained.
Detailsthedifferenttypes,strengthsofsteel(Mild,HSSandUHSS)andcommonlocationsofeach.
Examinesthedifferentaluminumalloyscommonlyfoundforautomotiveapplications.
Identifiesmagnesiumapplicationsandprecautionswhenworkingaroundmagnesium.
Discussescharacteristicsandapplicationsforcarbonfiber.
Howtoidentifycarbonfiberwhenvisibleandnon-visibleweavepatternsareused.
1B 1 / GenEd
Protect Vehicle During Repairs
Techniciandeterminespropervehicleprotectionforworkbeingperformedsuchasuseofweldingblankets,interiorprotection,crashwrap,partsstorageracksandelectricalsystemprotection.
Detailsthecommonvehicleprotectionthattakesplaceduringallphasesoftherepairstartingwithinitialvehiclecheckandendingwithdelivery.
Bestpracticesformovingadisabledvehicle.
Precautionsduringteardown,partsstorage,framerack,duringbodyrepairs,welding andheating.
Therefinishingprocessesareexplainedtopreventadditionalworkrelateddamage.
1C 1 / GenEd
Select Personal Protection Equipment
Technicianisabletoselectthecorrectgloves,respirators,hearingandclothingbasedonwork beingperformed.
Identifytheapprovedhand,footand bodyprotections.
DiscusstheANSIstandardsforeyeandfaceprotectionneededduringshoprepairsaswellasspecificweldingprotections.
Allowablesoundlevelsbasedonintensity anddurationandtheOSHAHearingConservationProgramgoverningearplug andearmuffusage.
Typesofapprovedrespiratoryprotection,suchasair-purifyingandsupplied-airrespiratorsdetailtheirclassificationsuses,properwearingandfit-testing,cleaningandstorage.
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Practice Workplace Safety
Technicianisableto usesafetydatasheet andlabelsandpracticegeneralshopsafety.
Identifythesafetyprotocolswhenworkingatarepairfacility.
Discussworkingsafelywithsolids,liquidsandgasesinarepairfacility.
Describeworkandtoolsafety.
Explainstorageregulationsforcontainers,groundingandflammable/combustibles.
Describerepairfacilitymaintenanceandemergencyhandlingprotocolssuchaswrittenemergencyplans,evacuationplansandhazardousmaterialspillsafetyprocedures.
Explainworkplaceeducationpostingrequirements,writtenhazardouscommunicationprogramandhazardousmaterial training programs.
Identifyhazardousmaterialregulationsaswellasinformationcontainedinthe16sectionsofaSafetyDataSheet.
Identifyrequirementsforasupplierlabelandthedifferencesbetweensupplier,workplaceand“othermeansofidentification”labels.
Identifytherequirementsforaworkplace labelcomprisedofpictograms,signal words,precautionarystatementsandsupplementalinformation.
ExplainlabelindicatorsandtheinformationdisplayedforNFPAandHazCom2012 labeltypes.
1E 1 / GenEd
Comply with Environmental Protection Regulations
Technicianisabletotakestepstoreducehazardouswasteandvolatileorganiccompounds(VOC)usingshopSOPs.
DiscusshazardousAirbornePollutants(HAP)asdefinedbytheEPA.
Identifyenvironmentalcompliancerequirementsforhazardous airbornepollutants.
Explainhazardousairbornepollutants.
DiscusstheCleanAirActandNESHAPregulationsforhazardousairbornepollutants.
Discussrequirementsfordeveloping anin-housetrainingprogramto manage compliance.
ExplainwaystoreduceHAPinthe repairfacility.
Identifyrefinishingtechniquesrelatedtohazardousairbornepollutants.
IdentifywastoreduceHAPwhenusing thespraybooth.
ExplainproperspraygunstechniquesandpropersprayguncleaningtechniquesthatreduceHAPemissions.
Identifyhazardouswasteresources,thetypesandgeneration.
Explainhazardouswastetrainingresources.
Detailthetypesofhazardouswaste.
Identifycharacteristicsofhazardous wastegenerators.
Identifydisposalandrecordkeepingpracticesrelatedtohazardouswaste.
Discusspracticesforhandlingspills,disposalofwasteandrecordkeeping.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
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AUTOMOTIVECOLLISIONREPAIRINDUSTRYKNOWLEDGEANDSKILLSPROTOCOL
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
1F 1 / GenEd
Use Proper Communication Techniques
Technicianpracticesgoodcommunicationskills,includingverbal,non-verbalandwritten.
Examinestheformsofcommunication(verbal,nonverbal,writtenandlisteningskills).
Discussworkflowcommunicationswiththecustomerandduringdailymeetings.
Examinesthedifferenttypesoffeedback (Neg,PosandCorrective)andproperways toreveiceandgivefeedback.
Identifythepreparation,discussion, andactivelisteningphasesrequiredforsuccessfulnegotiation.
Detailstheskillforconflictresolution.
1G 1 / GenEd
Identify Hybrid Vehicles
Techniciancanidentifypartsthatareuniquetohybridvehiclesandlistsafetyprecautionsanddamageanalysisconsiderations.
Identifydifferenttypesofelectricvehicles(EV)andhybridelectricvehicles(HEV).
Discusstheparts(controlmodule,electricmotor,inverter,converter,batteries)thatareuniquetohybridelectricvehicles.
Identifyelectricvehiclesafetysystems andhazards.
Explainbuilt-insafetysystemsandpartspresentonhybridelectricvehicles.
Identifythehazardsthatarepresentonhybridelectricvehicles.
Explainthestepsrequiredtodisableahybridelectricvehicle.
Examineregenerativebrakingfoundon electricvehicles.
Identifycoolingsystemsandservicenotes forperformingcollisionrepairsonhybridelectricvehicles.
1H 1 / GenEd
Implement Cycle Time Best Practices
Technicianmustbeabletomeasurecycletime,identifywasteinprocessandlookformethodstoimprove cycletime.
Explainwhatcycletimeisandhowreducingitcanbenefitthecollisionrepairfacility.
Discussthebasicsofmeasuringcycletime,identifythewastethathurtscycletimeandlistleanprocessesandSOPsthatcanbeusedtoreducecycletime.
Explainhowproperupfrontdamageanalysis(i.e.blueprinting)canbeusedtoreduceproblemsthatcommonlyoccurtowardthebackendoftherepairprocess.
Discusshowtoensuretheproperpartsareorderedandreceived,aswellashowtomanagetherepairstream.
Examinecycletimeissuesthatcommonlyoccurindifferentdepartmentsoftherepairfacility,includingNon-Structural,structural, andrefinishingrepairareas.
1I 1 Learning Culture Overview
Productionmanagerisabletoexplaintheimportance of a learning cultureinacollisionrepairfacility.
Examinehowrepairfacilitiesthatembracedalearningcultureimprovedonkeyperformanceindicators(KPIs)toamuchgreaterdegreethanrepairfacilitiesthatdidnotembraceone.
Examinehowtheindustrialagemind-setisbeingreplacedbytheknowledgeagemind-setandwhatthatmeansforthemarketplace.
Definewhatalearningcultureisandaddressitskeyprinciples.
Discusshowalearningculturecan maximizeeverythingarepairfacilitydoes whilehelpingtominimizeliabilityissues andcustomercomplaints.
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1J 1 Before the Repair Starts
Productionmanageris abletoexplainthejobfilereviewprocess,identifyinsuranceneeds,identifyexpressjobsandhowtomapvehicledamage.
Examineajobfilereviewprocessinaccordancewithindustrypracticesandshopstandardoperatingprocedures(SOPs).
Identifythedocumentationthatmakesupatypicaljobfileandexaminehowthestaffofacollisionrepairfacilityusesthesedocuments.
Explainboththedirectrepairprogram(DRP)andnon-DRPinsuranceneeds,takingintoconsiderationSOPs,insuranceguidelinesandindustrypractices.
Examinerepairapprovalprocessesandtheproperdisassemblyprocesstomeetinsuranceguidelinesbeforestartingtherepair.
Detailproperpartinspectionand photographicloggingtechniques basedoninsuranceguidelines.
Discusstheimportanceofmappingacustomer’svehicleaccordingtoshop SOPsandindustrypractices.
Examinehowtouseajobfiletoidentifytheworktobeperformed,differentiatepriordamageandrevealupsellopportunities.
Matchthepartsorderedlisttothepartsinvoice.
1K 1 Matching the Repair to the Team
Productionmanageris abletoassignworkbased onstaffcapabilities.
Examinetheindustrystandardcapabilitieseachtechnicianorteaminarepairfacilityhas.
Exploretheimportanceofusingacomputermanagementsystemtodeterminecurrentworkloadanddoingspotcheckstokeeptrackofatechnician’sskillset.
Discusshowtoassignajobandkeepthejobupdatedusingatrackingsystem.
Discusshowtoperformestimateandvehiclereviewswithassignedtechniciansusingshopstandardoperatingprocedures(SOPs).
DiscusstheimportanceofidentifyingandfollowingOEMproceduresandaccessingserviceinformation,aswellashowtoconfirmtherepairmethodexpectedcompletiondateusingajobfile.
Discusshowtocommunicatethecurrentjobstatusandhowtoidentifyworkflowavailabilitybythetechnicianorteam.
1L 1 Workflow Essentials
Productionmanagerisabletoexplainhowsupplementsaffectproduction,howtolimitsupplements,explaincapacityforeachdepartment,etc.
Gainanunderstandingofsupplementsandhowtheyaffectcostsandkeyperformanceindicators(KPIs).
Discussthesupplementprocessthroughidentifyingmissingitems,timemanagement,technicianselectionandwrap-upwithmakingrepairorreplacedecisions.
Evaluatetheworkinprocesswithanintroductiontothetoolsusedbya productionmanager.
Explorequalitycontroltopicsandcommonroadblocksthatoccurduringproduction.
Discusstheconceptofdeterminingwhatthecapacityoftheirshopisbylookingatthebigpicturefirst.
Determinehowtoidentifytherighttechniciansfortheavailablejob.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
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TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
1M 1 Synchronizing Workflow Through Team Communication
Productionmanagerisabletoexplaintheimportanceofcommunicationtoandfromstaffandidentifyroadblockstofacilityproduction.
Identifythetoolsaproductionmanagerwilluse,aswellashowtoconductreviewandreleasemeetingswiththetechnicians.
Examinetheimportanceofcommunicationwithallcustomersanddepartmentsusingacomputerizedmanagementsystem.
Demonstrateconductingtechniciancycletimereviewsandthereportsneededforthem.
Examinethevalueofawork-in-processreviewandwhattobeawareofwhencommunicatingwiththeteam.
1N 1 Problem Solving for Workflow Changes
Productionmanagerisabletomakeon-the-flychangestoworkflowbasedonproblemstypicallyassociatedwithday-to-dayoperations.
Discussthecommontypesof workflowdisruptions.
Determinehowtomanageaproperworkflowwhenproblemsariseandhowtoevaluatetheneedforworkflowchanges.
Examinesomeofthetoolsavailableformakingworkflowadjustments.
Discussmakingworkflowchangesaccordingtostaffingavailability.
Discusshowtoadjustforsubletworkandsupplements,aswellaswhattodoregardingwaitingforpartsandworkingthroughequipmentmaintenance.
1O 1 Quality Is Your Business
Productionmanageris abletoimplementpoliciesandSOPsthatfocusonqualitythroughoutthe repair process.
Examinehowtoperformvisualqualityassurance(QA)checks.
DiscussperformingrepairorderQAchecks.
Examineperformingpost-repairQAinspections.
DiscussthefinalQAinspection,stressingtheimportanceofacomplete,safeandqualityrepairforthebenefitofthecustomer.
Explainthepurposeofacustomerserviceindex(CSI)report.
1P 1 Optimizing Processes, Equipment, and Compliance
Productionmanagerisabletoincorporateleanprocessesintodailyoperations,explainhowfacilitymaintenancecanreducedowntimeandexplaintheimportanceofregulatorycompliance.
Examinewhatisrequiredtoensurethatacollisionrepairshopisefficient,properlymaintainedandhowtofollowgood inventorypractices.
Discusstheleanprocessesassociatedwith5Sandhowthismanagementphilosophycanbeusedtooptimizeworkflow,shoporganizationandtoollocation.
Discusstheimportanceofshopcleanlinessandhowitrelatestoincreasedproductivity.
Discusshowtoinspectthebuildinganddeterminepotentialmaintenanceissues.
Identifymeasuresthatcanbetakentoensurethesecurityoftheparkinglot,buildingandanyvehiclesontheproperty.
Discusstheimportanceofmaintainingequipmentandusingspecific maintenanceschedules.
Exploreinformationaboutregulatorycomplianceandwhyitisimportantto ensureyourshopstaysup-to-date.
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1Q 1 Developing the Team and the Business
Productionmanagerisabletobuildahigh-skilledteamusingleadershipmodels,appropriatefeedback,performancereviewsandmanagementsystems.
Explainthevalueofemployeementoringforboththeemployeeandthebusiness.
Discusshowtocreateanenvironmentforopendialoguethroughoutthecollisionrepairfacility.
Discusswaystoencourageteamworkthroughemployeeperformancefeedback.
Identifyhowtoprepare,trackandperformemployeereviewsandlearndifferentwaystodocumentemployeeperformance.
Reviewtechnicianattendance,internalturnbacksandfinally,partfailurerates.
IdentifythetoolstomonitorshopKPIs, startingwithwhattomonitorandwhy,thenmovingontorootcauseanalysisofKPIdeficienciesandhowtouserootcauseanalysistobenefitthebusiness.
Determinedifferentwaystocommunicateshopmetricstoalllevelsofthebusiness.
Examineemployeerecognitionandhowtomakeitavaluableteambuildingtool.
1R 1 Refining the Team and the Business
Productionmanageris abletohireandmanage aproductivestaff.
Examinehowtodevelopstaffinglevelstodeterminetherightnumberofpersonneltoefficientlyrunthebusiness.
Discusstechniquesforreviewingprospectiveteammemberresuméstofindthebestcandidatestointerviewforthejobandwaystointerviewprospectivecandidates.
DiscusstheimportanceofPTOstandardoperatingprocedures(SOPs)forholidays,vacationandsicktime.
Reviewthetrainingprogramsthatareavailabletothecollisionrepairindustry,includingtheI-CARProfessionalDevelopmentProgram™(PDP)andothercertifications.
Identifythesafetytrainingprogramsandtheregulationcomplianceassociatedwiththem.
Examinedirectrepairprogram (DRP)relationships.
2A 2 Implementing a Learning Culture Environment
Productionmanagerisabletoexplaintheimportanceofimplementing a learning culturetoincreaseproductivityandworkquality.
Examinehowbusinessperformancecanimprovebyimplementingalearningculture.
Discussthevalueofknowledgeasasustainablecompetitiveadvantagefor thebusiness.
Identifythemainroadblocksashopwillneedtoaddresswhenimplementingalearningculture,suchas:
•Implementinglearnerexpectations intherepairfacility
•Committingtobeinganexpertandhow toimplementthatinarepairfacility
•Sharingknowledgeandhowtoimplement sharingintherepairfacility
•Systemsthinkingandhowtoimplementthis conceptintotheshop
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
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Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
2B 2 Managing a Learning Culture Environment
Productionmanager isabletohirestaff thatarecommitted toskillsdevelopment andtheorganization.
Examinetheimportanceinhiringtherightpeoplefordevelopingandmaintainingasuccessfullearningculture.
IdentifythetraitsoftheMillennialgenerationtoprovideanunderstandingofthebehaviorstheypossesstosupportalearningculture.
Examinetheimportanceofconductingbehavioral-typeinterviewsthatsupport alearningculture.
2C 2 Workforce Development
Productionmanagerisabletorecruitnewtalentintotherepairfacilitybybeingactivelyinvolvedincommunityevents,jobshadowinganddevelopinginternalcareerpaths.
Discussformingpartnershipsinthecommunitytorecruittalent.
Examinetheimportanceofrelationshipswithlocalschools,parentsandstudents.
Identifycurrentrecruitmentpracticesthatareyieldingresultsinthecollisionrepairindustry.
Explorecareerfairsandcareerdayevents.
Examinebestpracticesforconductingandmarketingcareerdays.
Discussjobshadowing.
Exploreeffectivepracticesandbenefitsofconductingjobshadowevents.
Examinethestepstoimplementacareerpathandthebenefitsofhavingthestructureinplace.
Discussthebenefitstodevelopingcareerpathswithinthecollisionrepairfacility.
2D 2 Cycle Time Analysis
Productionmanager isabletoassesashopscurrentcycletimeto identifyopportunities for improvement.
Reviewofwhatcycletimeisandhowitcanbebrokendownintoshortersub-cycletimes.
Assessashop’scurrentcycletimeandwheretheremaybetimebanditslurkingthataremakingtherepairprocessinefficient.
Discussstrategiesforeliminatingthevarioustimebandits,suchasschedulingeverything,introducingvisualaids,organizationopportunitiesandeliminatingwaste.
ExaminePartshandlingandhowtomakepartsissuesmoremanageable.
Discusswhattoobserveduringtheseprocesswalkthroughsandefficiencyimprovementsthatcouldbeimplemented.
Identifyhowtointroduceyourobservedsolutionsforimprovingcycletimetotherestoftheshop.Provenmethodsofdoingthiswillalsobediscussed.
2E 2 Blueprinting Productionmanager isabletoimplementblueprintingprocessesandexplainthebenefitofblueprintingeachvehicle thatenterstheworkstream.
Examinetheblueprintingprocessandtheefficienciesgainedthroughitsimplementation.
Industryexpertssharetheirprocessofblueprintingandthebenefitsassociated withitsimplementation.
Examinethestaffingneedsforblueprinting.
Compareandcontrastaninitialestimatewithablueprint.
Exploresuccessfulstrategiesforblueprinting.
Discussthelogicalstepsinthe blueprintingprocess.
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2F 2 Quality Control Productionmanageris abletobuilduponpreviousqualitycontrolstandardstoreducecycletimeandcustomercomebacks.
Identifiescommonconcernsandqualityissuesthatareexperiencedthroughouttheindustry.
Examinewhatthecurrentstateoftheir facilityisandifanyofthesecommon problemsareoccurring.
Emphasizetheimportanceofhavingqualitychecksandstandardsdocumentedandinplacehowtheycanreallybenefitthefacility.
Identifypossiblesolutionstohelpreduceoreliminateproblemsduringestimatewriting.
Identifyqualitychecksandprocesses thatcovermeasuring,welding,straighteningandbodyrepairsandtipstoincorporate thoseprocesses.
Discussqualitychecksduringtheprep,refinishanddetailingphase.
Examinetherootcauseofproblemsratherthanjustcontinuouslyrepairingthedefects.
2G 2 Key Performance Indicators
Productionmanager isabletoevaluate shopkeyperformanceindicatorstoidentify areas for improvement.
ExaminebeneficialtipsandthoughtprocesstoolsusefulduringproductionmanagementtohelpmanagethethingsthatcanaffectKPIs(cycletimes,supplements,touchtimes,rentalcardurationsandCSIs).
DiscusswaystocalculatevariouselementsoftheKPIs,whichcanprovideareasforimprovement(determineiftheyareat,above,orbelowtheindustryaverage).
Discusswhattoexpectifadecisionismadetoenterintoanetworkprogramorexpandknowledgeoftheprosandconsofpartneringwithagencies,likeOEMsorinsurers.
Identifiesthemainareasmonitoredbetweenthedifferentnetworkprogramstheycanparticipate in.
2H 2 Company Financials – Profit and Loss
Productionmanagerisabletomakenetandgrossprofitcalculations,monitortheP&Lstatementsforfluctuationsanddiscusswaysthatpositivelyimpactsubletjobgrossprofits.
Examinethemainsectionsofaprofitand loss statement.
Identifytheimportanceofdividingeachofthemainsectionsintoaccountsandsub-accountstodetailyourbusiness.
DiscussSalesandincome,costofgoodssold(COGS)andoverheadexpensestounderstandtherelationshipsbetweenthem.
Learnhowtoperformgrossprofitsandnetprofitscalculations.
ExplainhowtouseaP&Lstatementtomonitorlaborgrossprofits.
Examinetheaccountsthatmakeuppartsgrossprofits.
ExplainhowtouseaP&Lstatementtomonitorpartsgrossprofits.
ReviewthemostinfluentialKPIsusedtomanagematerialsintherefinishingdepartment.
DiscusshowCOGSwillimpactP&M grossprofits.
ExaminehowtouseaP&Lstatementtomonitorsubletgrossprofit.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
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Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
2I 2 Building Vendor and Network Relationships
Productionmanagerisabletofosterandgrowrelationshipswithinsurancecompaniesandvendors to create a positive workingenvironment.
Identifyopencommunicationasthekeytoavoidingconflictswithinsurancecompanies,supplyvendorsandsubletshops.
Examinepossiblereasonsforconflictswiththevariousoutsidesources.
Discusshowtoavoidtheseconflictsinthefirstplaceandalsohowtoresolvetheconflictsthatdoarise.
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ROLE DESCRIPTION
Inspect,analyzeandevaluatedamagedvehiclestocreateacomprehensiveandaccuratedamagereport.Theseindividualsoftentraveltoavehicle’slocation,whichmayincludetowfacilities,repairfacilities,dealershipsandcustomerlocations.Theymayalsoworkinacompanydrive-inclaimscenterandusecomputerstowriteestimatesandusecomputersoftwaretowriteestimates.Thoseinthisroledocumentallaspectsofclaimsinvestigationandprocessingandfollowcompanyclaimsprocessesthataccountforafairandaccuratesettlement,customersatisfactionandcostmanagement.
KNOWLEDGE AND SKILLS HIGH LEVEL OBJECTIVES
Inspect,analyzeandevaluatedamagedvehiclestocreateacomprehensiveandaccuratedamagereport.
AUTO PHYSICAL DAMAGE APPRAISER
INDUSTRY SEGMENT – INSURERS
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TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
1A 1 / GenEd
Identify Vehicle Construction Materials
Appraiserisabletoidentifyallmaterialsusedforvehicleconstructionandexplainwherecertainmaterialsarecommonlyused.
Detailshowmaterialsareidentified usingrepairinformationresources (OEM,ServiceInformation).
Eachtypeofconstructionmaterialsuchassteel,aluminum,magnesiumandcarbonfiberalongwiththeircharacteristics,commonlocationsandapplicationsareexplained.
Detailsthedifferenttypes,strengthsofsteel(Mild,HSSandUHSS)andcommonlocationsofeach.
Examinesthedifferentaluminumalloyscommonlyfoundforautomotiveapplications.
Identifiesmagnesiumapplicationsandprecautionswhenworkingaroundmagnesium.
Discussescharacteristicsandapplicationsforcarbonfiber.
Howtoidentifycarbonfiberwhenvisibleandnon-visibleweavepatternsareused.
1B 1 / GenEd
Protect Vehicle During Repairs
Appraiserdeterminespropervehicleprotectionforworkbeingperformedsuchasuseofweldingblankets,interiorprotection,crashwrap,partsstorageracksandelectricalsystemprotection.
Detailsthecommonvehicleprotectionthattakesplaceduringallphasesoftherepairstartingwithinitialvehiclecheckandendingwithdelivery.
Bestpracticesformovingadisabledvehicle
Precautionsduringteardown,partsstorage,framerack,duringbodyrepairs,welding andheating.
Therefinishingprocessesareexplainedtopreventadditionalworkrelateddamage.
1C 1 / GenEd
Practice Workplace Safety
Appraiserisableto usesafetydatasheet andlabelsandpracticegeneralshopsafety.
Identifythesafetyprotocolswhenworkingatarepairfacility.
Discussworkingsafelywithsolids,liquidsandgasesinarepairfacility.
Describeworkandtoolsafety.
Explainstorageregulationsforcontainers,groundingandflammable/combustibles.
Describerepairfacilitymaintenanceandemergencyhandlingprotocolssuchaswrittenemergencyplans,evacuationplansandhazardousmaterialspillsafetyprocedures.
Explainworkplaceeducationpostingrequirements,writtenhazardouscommunicationprogramandhazardousmaterial training programs.
Identifyhazardousmaterialregulationsaswellasinformationcontainedinthe16sectionsofaSafetyDataSheet.
Identifyrequirementsforasupplierlabelandthedifferencesbetweensupplier,workplaceand“othermeansofidentification”labels.
Identifytherequirementsforaworkplace labelcomprisedofpictograms,signal words,precautionarystatementsandsupplementalinformation.
ExplainlabelindicatorsandtheinformationdisplayedforNFPAandHazCom2012 labeltypes.
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Select Personal Protection Equipment
Appraiserisabletoselectthecorrectgloves,respirators,hearingandclothingbasedonworkbeingperformed.
Identifytheapprovedhand,footand bodyprotections.
DiscusstheANSIstandardsforeyeandfaceprotectionneededduringshoprepairsaswellasspecificweldingprotections.
Allowablesoundlevelsbasedonintensity anddurationandtheOSHAHearingConservationProgramgoverningearplug andearmuffusage.
Typesofapprovedrespiratoryprotection,suchasair-purifyingandsupplied-airrespiratorsdetailtheirclassificationsuses,properwearingandfit-testing,cleaningandstorage.
1E 1 / GenEd
Use Proper Communication Techniques
Estimatorpracticesgoodcommunicationskills,includingverbal,non-verbalandwritten.
Examinestheformsofcommunication(verbal,nonverbal,writtenandlisteningskills).
Discussworkflowcommunicationswiththecustomerandduringdailymeetings.
Examinesthedifferenttypesoffeedback (Neg,PosandCorrective)andproperways toreveiceandgivefeedback.
Identifythepreparation,discussion, andactivelisteningphasesrequiredforsuccessfulnegotiation.
Detailstheskillforconflictresolution.
1F 1 / GenEd
Identify Hybrid Vehicles
Appraisercanidentifypartsthatareuniquetohybridvehiclesandlistsafetyprecautionsanddamageanalysisconsiderations.
Identifydifferenttypesofelectricvehicles(EV)andhybridelectricvehicles(HEV).
Discusstheparts(controlmodule,electricmotor,inverter,converter,batteries)thatareuniquetohybridelectricvehicles.
Identifyelectricvehiclesafetysystems andhazards.
Explainbuilt-insafetysystemsandpartspresentonhybridelectricvehicles.
Identifythehazardsthatarepresentonhybridelectricvehicles.
Explainthestepsrequiredtodisableahybridelectricvehicle.
Examineregenerativebrakingfoundon electricvehicles.
Identifycoolingsystemsandservicenotes forperformingcollisionrepairsonhybridelectricvehicles.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
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Knowledgeand Skill Area
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REF ProLevel
1G 1 Perform Damage Analysis on Unitized Structures
Appraiserisabletoidentifypartsoftheunitizedstructure,identifydamagebasedonvehiclemeasurements,explaincollisionenergymanagementprinciplesandlistrepairconsiderationsfor unitizedstructures.
Identifytherepairandreplaceconsiderationsforfrontunitizedstructuredamageanalysis.
Discussrepairconsiderationsforradiatorcoresupport,upperandlowerrails,struttowers,aprons,enginecradleandcowls.
Discussrepairandreplacemethodsspecifictodoorsanddoorparts,movableandheatedglassandsunroofs.
Explainrepairandreplaceconsiderationsfortherearbumpers,lightingandpickuptruckboxassembly.
Identifyvehiclestructures(Unibody,SpaceFrameandBody-Over-Frame).
Examinehowcollisionforcesareabsorbedbytheunitizedstructureandhowvehicledamagemayoccurawayfromthepointofimpact.
ExplainPoint-to-Pointmeasuringtechniquesusedduringthedamageanalysisprocess.
Discussthree-dimensionalmeasuringprinciplestomeasurethreedimensionalplanes.
Identifywhenheatshouldbeused duringrepairs.
Discusspartialandfullpart replacement options.
1H 1 Perform Damage Analysis on Full Frame Vehicles
Appraiserisableto explainfull-framevehicledesign,collisionenergymanagementprinciplesandlistrepairconsiderations.
Discusshowtoidentifyfull-framevehicles.
Examinehowfull-framevehiclesareconstructedandhowtheymanageenergy in a collision.
Determinecommondamageandconsiderationsformakingfull-framevehiclerepairs.
Discussfull-framevehicledamageand howtoinspectforpartialreplacement options,mountingareas,crossmembers, andaccessories.
1I 1 Identify Recycled Parts Considerations
Appraiser can locate vehiclemakerpositionstatements, repair consideration,partsgrading,partusageconsiderations,partpreparation,partsourcingandlistrecycledpartsbestpractices.
Discussthebenefitsofrecycledparts.
Recallconsiderationsforusingrecycledpartscomparedtonewparts.
Recognizetheproperprocedurefororderingrecycledpartsandassemblies.
Examinerecyclingfacilityremovalprocessesandhowtheyaffectpartusageforrepairs.
Listtheproperstepsforrecycledpartinspectionforbolt-onpanelsandstructures,mechanical,engine,drivetrain,suspensionandwiringparts.
Identifyuniqueproceduresforinstallingrecycledassembliesandunitized structureparts.
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1J 1 Perform Restraints Systems Damage Analysis
Appraiserisabletodescriberestraintsystemoperation, locate repair informationsources,identifypartsandmakerepair/replacerecommendations.
Examinehowseatbelts,pre-tensionersandrollbarstypesofrestraintsystemsworktogethertoprotectthevehicleoccupants.
Examinehowtheairbagsystemcontrolmodulesandsensorsworktogethertoproperlydeploytheairbags.
Identifytheoperationoftheairbagsystem,theimpactandsafingsensors,restraintcontrolmodule,driverSRSandpassengerSRS.
Discusstheinspectionconsiderationsforseatbeltsystems,seatbeltpre-tensionersandrollbarsystemsneededtoprepareanestimateforcollision repair.
Recallinspectionconsiderationsforthefrontpassengerairbagsystem,sideairbag,impactandsafingsensorandrestraintcontrolmoduleinspectionconsiderations.
1K 1 Determine Refinish Considerations
Appraiserisableto identifyvariousautomotivefinishesandexplaintherepairprocessfromtheestimatingperspectiveincludingmaterialsused andfinishsystems.
ExaminethecommonOEMfinishes(Singlestage,basecoat/clearcoat,multi-stage).
Discussrefinishingterminologythatencompassestherefinishprocess.
Identifyrefinishingtoolsandequipment.
Discussthepartpreparationprocessfor newparts,repairedparts.
Examinetherefinishprocess(primers,colormatching,vehiclepreparation,paint/clearcoatapplication).
Discusscorrosionprotection.
1L 1 Perform Stationary Glass Damage Analysis
Appraiserisabletoidentifydifferenttypesofstationaryglass,considerationforremoval to access a repair area, glass repair considerations,ADASimplicationsandpartorderingconsiderations.
Recallthestructuralroleofstationaryglass.
Identifythetypesandfeatures(tinting,frit,shading,encapsulatedglass,trimandmoldings)ofstationaryglass.
Identifythetypesofadhesivesusedwithstationaryglass.
Explainadhesivecuretimesforminimumdriveawaytime.
Examinestationaryglassrepairvs. replaceconsiderations.
Discussitemstoconsiderforstationaryglassinstallationandcalibration.
1M 1 Perform Damage Analysis on Interior Trim and Movable Roofs
Appraiserisabletoassessdamagetoavehiclehardtop,softtop,aswellasinteriortrimandmakerepairorreplacedecisions.
Identifygeneralinteriortrimpartsdamageanalysisandconsiderationsforcarpeting,interiorlampsandpillartrim.
Examineforwardpassengercompartmenttriminspectionareas,includingthedash,consoleandoverheadtrim.
Discusstypesofconvertibletopsandconvertibletoprepairoptionsforcompleteconvertibletopreplacement.
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Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
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Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
1N 1 Write Estimates AppraiserisabletoexplainP-pageusage,understandestimateterminology,interprettheestimateandmanagetheoverall estimating process.
Identifythedifferentlaborcategories(body,paint,mechanical,structural,diagnostic,electricalandglass).
Listcommonparttypes(OEM,aftermarket,reconditioned,LKQ/Used,OptionalOEM) andoperations.
Identifyrefinishoperations,paintandmaterialsontheestimate.
Discusshowbettermentanddepreciationcanaffectanestimatetotal.
Explainthedefinitionofblueprintingandtheefficienciesgainedbyimplementingtheblueprintingprocess.
Explainthepurposeandprocessformappingadamagedvehicle,identifypre-existingdamageandidentifyupsellopportunities.
Explaincommonestimatingsystems for P-pages.
DiscusscommonitemsthatareconsideredIncludedandNot-Includedoperations.
Examinerefinishoperationsfoundin theP-pages.
2A 2 Write Estimates and Supplements
EstimatorisabletoexplaintheprocessforwritinganestimateusingblueprintingSOPsandmanagetheoverallestimating process.
Identifythestepsrequiredforenteringcustomerandvehicleinformation,includingdamageandrepairandreplaceitems.
Identifythecustomerandvehicleinformationneededfortheestimate.
Identifyhowtowritetheestimate,includingrepairandreplaceitems.
Identifythematerials,subletrepairsandmechanicalrepairsthatareincludedon theestimate.
Discussotherconsiderationsthatneedtobeincludedontheestimate.
2B 2 Understanding Cycle Time
Appraiserisabletoexplainwhatcycletimeisandhowtheycanplayaroleinhelpingreduceshopcycletime.
Explainwhatcycletimeisandhowreducingitcanbenefitthecollisionrepairfacility.
Discussthebasicsofmeasuringcycletime,identifythewastethathurtscycletimeandlistleanprocessesandSOPsthatcanbeusedtoreducecycletime.
Explainhowproperupfrontdamageanalysis(i.e.blueprinting)canbeusedtoreduceproblemsthatcommonlyoccurtowardthebackendoftherepairprocess.
Discusshowtoensuretheproperpartsareorderedandreceived,aswellashowtomanagetherepairstream.
Examinecycletimeissuesthatcommonlyoccurindifferentdepartmentsoftherepairfacility,includingNon-Structural,structural, andrefinishingrepairareas.
2C 2 Perform Lighting and Vision Assist Damage Analysis
Appraiserisabletodescribelightingandvisionassistsystemoperation, locate repair informationsources,identifypartsandmakerepair/replacerecommendations.
Identifytheadaptivefrontlightingsystem,operationanddamageanalysis.
Identifythehighbeamassistsystem,operationanddamageanalysis.
Identifythenightviewassistsystem,operationandthedamageanalysisprocess.
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2D 2 Perform Damage Analysis of Vehicle Convenience Systems
Appraiserisabletoassessdamagetovehicleconveniencesystems suchaspowerseats.
Identifythecauseofsystemfailuresbasedonindicatorsforthekeylessentrysystem,theft-deterrentsystem,rainsensingwiperssystem,climate-controlledseatssystemandthehands-freeaccesssystem.
2E 2 Perform Air Conditioning Damage Analysis
Appraiserisabletodescribeairconditioningsystemoperation,locate repair information sources,identifypartsandmakerepair/replacerecommendations.
Identifytheparts(condenser,accumulator,evaporator,compressor,blowermotor,switches,linesandhoses)ontheA/Csystemandhowtoinspectforpartdamagetorecommendrepairorreplace.
Discussconsiderationsforservicingthe A/Csystem.
2F 2 Perform Heating and Cooling System Damage Analysis
Appraiserisabletodescribeheatingandcoolingsystemoperation,locate repair information sources,identifypartsandmakerepair/replacerecommendations.
RecallthestepsinvolvedinconductinganinspectionontheCoolingsystem(enginecoolant,heatersystem,coolingfans,waterpump,overflowtanks,radiatorsandbelts) ofadamagedvehicleandrecommendpartsrepair or replacement.
2G 2 Explain Basic Electrical Systems
Appraiserisabletoexplainbasiccircuitconstruction,commonelectricalsystemfailures,commontroubleshootingstepsandrepairconsiderations.
Identifyelectricaldamagefollowing avehiclecollisionandidentifypartsof abasiccircuit(powersource,load,path).
Recall,atahighlevel,howtolocatepotentialelectricaldamagefollowingacollision.
Discussbasiccircuitoperation(voltage,currentandresistance)andhowcircuits aremeasuredusingvoltagedrop.
Explainconnectorandwirerepair.
2H 2 Perform Vandalism Damage Analysis
Appraiserisabletoexaminedamagerelatedtovandalismandmakerepair/replacedecisionsbasedontheextentofdamage.
Explainthevarioustypesoffinish,interiorandmechanicaldamage,aswellastheircorrespondingrepairmethods.
Discusstheprocessesfollowing atheftrecovery.
Explaintheprocessesfordetermining fluidcontamination.
2I 2 Perform Theft Damage Analysis
Appraiserisabletoexaminedamagerelatedtotheftandmakerepair/replacedecisionsbasedontheextentofdamage.
Identifyitemscommonlystolenduringatheft(catalyticconverters,airbags,wheel/tires), andmethodsusedtostealOEMandaftermarketelectronics.
Discusscertainpracticesforinspectingarecoveredstolenvehicle.
Learntorecognizetypesofdamagerelatedtotheft,aswellaspossibleindicatorsoffraud.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
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Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
2J 2 Perform Steering and Suspension Damage Analysis
Appraiserisabletodescribesteeringandsuspensionsystemoperation, locate repair informationsources,identifypartsandmakerepair/replacerecommendations.
Identifythepartsandoperationoftheparallelogram,rackandpinion,steeringcolumnandsteeringpowerassistsystems.
Identifythepartsandoperationoffrontandrearsuspensionsystems.
Identifybothrideheightcontrolandridedampercontrolpartsandoperation.
Discussthekeycharacteristicsrelated todamageanalysisandinspectionofsuspensionsystems.
Recallcharacteristicsofcustomerconsultationandvisualinspection.
Identifytire,wheelandsuspensioninspectionareas,aswellastoe,casterandcamberinspection areas.
Examinethecharacteristicsofwheeltrackingandalignmentangles.
Discusssteeringsystemdamageanalysisinspectiontechniques.
2K 2 Perform Drivetrain Damage Analysis
Appraiserisabletodescribedrivetrainsystemoperation,locate repair information sources,identifypartsandmakerepair/replacerecommendations.
Examineconsiderationsforengineinspectionandcomponentrepairorreplacementthatincludesairintakesystems,fluidsandfuelsystems,emissionsandexhaust.
Discusstheconsiderationsforinspectingrolloverdamage.
Identifyinspectionconsiderationsofthetransmission,driveshaftsandsubframetorecommendrepairorreplacement.
2L 2 Perform Mechanical Brake System Damage Analysis
Appraiserisabletodescribemechanicalbrakesystemoperation,locate repair information sources,identifypartsandmakerepair/replacerecommendations.
Explainhowbasicbrakesystems operate,includingdiscanddrum-style brakeassemblies.
Discusshowbrakesystempartsoperateincludingthemastercylinder,brakingassists,parkingbrakes,linesandhoses.
Identifyvarioustypesofbrakefluids.
Identifyareasofinspectionforbasicbrakesystemdamageanalysis.
Identifyareasofinspectionfordiscbrakes,drumbrakes,brakingassists,brakelines,hosesandparkingbrakes.
Examineanti-lockbrakesystem(ABS)operationandparts,tractioncontrolandstabilitycontrolfunctionsandparts.
Discusshowthesesystemsenhancebraking.
InspectandanalyzeABSspeedsensors,fluidpumps,toneringsandcircuits.
2M 2 Perform Damage Analysis of Driving Assist Systems
Appraiserisabletodescribedrivingassistsystemoperation,locate repair information sources,identifypartsandmakerepair/replacerecommendations.
Explaindamageanalysisofblindspotdetection,cross-trafficalertandparking assistsystemsinvehicles.
Discusshowthedriverassistsystems operate,thepartsthatinfluencethe systemsandwhattolookforduring adamageanalysisinspection.
Discussdamageanalysisofthelanedeparturewarning,attentionassist,adaptivecruisecontrolandcollisionavoidancedriverassistsystemsinvehicles.
Recallhowthedriverassistsystemsoperate,thepartsthatinfluencethesystemsandwhattolookforduringdamageanalysisinspection.
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3A 3 Perform Natural Causes Damage Analysis
Appraiserisabletoidentifydamagerelatedtowind, hailandflooddamageandlistrepairorreplaceoptionsforeach.
Identifyhaildamage,repairoptions(PaintlessDentRepair)andtheindicatorsoffraudulenthaildamage.
Identifywind,lightningandinfestationdamage.
Discussdamagesandestimaterepairsforwind,lightningandinfestationdamage.
Identifyfloodlevel,totallossandflood fraudindicators.
Discusshealthconcernsrelatedtoworkingwithflood-damagedvehicles.
Identifyvehicleenginecompartment,interiorandelectricalinspectionareas.
3B 3 Perform Fire Damage Analysis
Appraiserisabletoexaminedamagerelatedtosmoke,heat,fireandmethod usedtoextinguishanddeterminerepairability.
Discusstheprocessesforidentifyingthe causeoffire,locatingthepointoforigin, anddeterminingtemperatures.
Explaintherepairconsiderationsassociatedwithvarioustypesoffiredamage.
Explaintheeffectsofheatonvarious vehicleparts.
3C 3 Write Supplements
AppraiserisabletofollowSOPsandaddsupplementstoajob.
Identifywhatshouldbelookedfor duringtheinspection.
Examinewhatcanhappenifadditionaldamageisdiscovered.
Discusshowsupplementregulationscanvary.
Examinethestepsinprocessinga supplementrequest
Identifyhowtocreateasupplement.
3D 3 Perform Photo Documentation
Appraiserisabletoidentifyrequiredphotos,explainhowtobestuseacameraforclearandwelllitphoto,shotcompositionandstandardoperatingprocedures.
Identifyphotodocumentationforthecollisionrepairfacility,insurersandcustomers.
Listthephotoequipmentrequiredfor qualityphotos.
Explainbasiccameraoperationfor qualityphotos.
Describephotrequirementsduringcheck-in,disassemblyandin-process.
Capturecheck-inphotos.
Capturedisassemblyphotos.
Capturein-processphotos.
3E 3 Determine Vehicle Repairability
Appraiserisabletoassesswhetherthevehicleshouldberepairedbasedontheextentofdamage.
Explaintheprocessfordeterminingoverallvehiclerepairability.
Discusstheprocessesfordeterminingtheconditionofthevehicle,determiningactualcashvalueanddeterminingrepairability.
3F 3 Perform Administrative Tasks
Appraiserisableto managemarketarea andshopprofiles, equipmentandsoftwaremaintenanceandmanagecustomerrelationships.
Explainthecommonadministrativeresponsibilities(creatingassignment,planningroutes,creatingandmaintainingestimatingprofiles,addressingcustomers,maintainingcompanyequipment)ofanautophysicaldamageappraiser.
3G 3 Identify and Complete Total Loss Process
Appraiserisableto evaluatethecondition report,explaintheimportanceofgoodcustomercommunication,process thevehicleandexplain thesettlementprocess.
Discusshowtouseaconditionreporttoreviewpossibletotallossvehicles.
ExplaintheTOLprocesswiththecustomer.
Documenttheconditionofthevehicle usingphotos.
Explaintheprocesstofinalizethetotal loss settlement.
3H 3 Process Vehicle Salvage
Appraiserisabletodeterminesalvagevalue,salvageinventoryanddispositionofsalvage.
Discussmethodsusedtodeterminethe valueofasalvagevehicle,completethesalvageprocessandoptionsfordisposing ofasalvagevehicle.
TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
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TERMINALOBJECTIVES ENABLINGOBJECTIVES
Knowledgeand Skill Area
Knowledge andSkill Area Definition Knowledge Detail Skill Detail
REF ProLevel
3I 3 Perform Quality Control
Appraiserisableto performavarietyof qualitycontrolinspectionsduringrepairsandafter thevehicleiscomplete.
Discusstheprocessforinitial pre-repair inspections.
Examinethephasesandstepsfor in-processqualitycontrol.
Identifythepostrepair/pre-delivery inspectionsrequired.
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©2018Inter-IndustryConferenceonAutoCollisionRepair.ALLRIGHTSRESERVED.Thisdocumentcontainsconfidentialandproprietaryinformationandcannotbereproduced,distributedorprinted
withoutwrittenconsentfromI-CAR.
PDP | 071018
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