autotask case studies: niteflite networxx

BEFORE• Limited functionality from ticketing system

• Losing billable hours

• Isolated solutions with no integration

AFTER• Enhanced reporting for customers

• Ability to track time, utilization rates and hours

• A single tool for managing all critical business

functions

MaximilianPfister,ManagingDirectoradded,“Autotaskhelpsusalotinourdailybusiness.Wecankeeptrackoftimesusedonprojects,onsupportandaton-sitejobs.WeusetheCRMtoolsextensivelytokeeptrackofoursalespipeline.”

THANKSTOAUTOTASK,NiTefliTeHAS:• Improved billing with an increase of over 30% in revenue since implementing Autotask

• Enhanced service delivery by providing up-to-the-minute reports to customers about project status,

used hours, etc.

• Better tracking to easily oversee all assets at their customers’ sites as well as proactively manage SLAs

for tickets and alerts

30% Increase in Revenuefoundedin2003,NitefliteNetworxxinMunich,GermanyisasystemsintegratorfocusedoniTservices,securityandnetworkinfrastructureprojectsformediumandlargesizedbusinessesacrosseurope.

®

“Suddenlyifoundexactlywhatiwaslookingfor—amanagementtoolforallmyneedsasasystemsintegrator,coveringCRM,timetracking,assetmanagementandticketing.”

www.autotask.com