avalon mobile care

T H E MobileCareSM S O L U T I O N

A v a l o n p r o v i d e s a c o m p l e t e r a n g e o f h e l p d e s k s o l u t i o n s r a n g i n g f r o m T i e r 1 - 3 t o a d v a n c e d a p p l i c a t i o n s u p p o r t .

T i e r 1 - 3 H e l p D e s k S u p p o r t

M o v e / A d d / C h a n g e / D i s c o n n e c t ( M A C D )

2 4 x 7 x 3 6 5 Te c h n i c a l S u p p o r t

We b - b a s e d O r d e r i n g Po r t a l

D e v i c e A p p l i c a t i o n S u p p o r t

O v e r - t h e - A i r ( OTA ) M a n a g e m e n t

T H E B E N E F I T S

S i n g l e Po i n t o f C o n t a c t ( S P O C ) f o r a l l o f y o u r w i r e l e s s n e e d s

R e d u c e t h e b u r d e n o n i n t e r n a l s u p -p o r t s t a f f

S t r e a m l i n e b u s i n e s s p r o c e s s e s

I ncrease indiv idual per formance and produc t iv i t y

Reduce your total cost of operations

Global Solut ions

Mobile CareSM

T H E C H A L L E N G E

Constant advancements in mobi le technology enables workforces to conduc t cr i t ica l business t ransac t ions f rom an ever increas ing array of mobi le devices and appl icat ions. Con-sequently, the demand on internal staf f to suppor t current and future mobi le ser v ices and technologies is growing in s ize and complexit y.

Technology Management. Simplified.

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A v a l o n G l o b a l S o l u t i o n s | 3 2 W i n e S t r e e t | H a m p t o n , V A | 2 3 6 6 9 | 7 5 7 . 7 2 7 . 9 7 4 2w w w . A v a l o n G l o b a l S o l u t i o n s . c o m

T I E R 1 - 2 H E L P D E S K S U P P O R TAccess unlimited and real-time service for ordering, device & application support, issue resolution, and troubleshooting

T I E R 3 H E L P D E S K S U P P O R TObtain advanced troubleshooting support including break/fix & repair for devices, service, and applications

2 4 x 7 x 3 6 5 T E C H N I C A L S U P P O R TKeep your workforce up and running after-hours or in times of critical need

M A C D P R O C E S S I N G Avalon specialists reduce demand on internal resources by processing MACD requests

H E L P D E S K R E P O R T SEmpower your enterprise with business intelligence - reports track order/call volume, order status, trouble ticket management & SLA compliance

D U A L C A L L C E N T E R SDual, US based state-of-the-art call centers offer redundancy & failover capability

W E B - B A S E D O R D E R I N G P O R TA LAccelerate business processes by automating order & procurement while enforcing wireless policy

D E V I C E A P P L I C AT I O N S U P P O R TEnhance workforce capabilities & increase individual productivity with advanced mobile application support such as VPN & Mobile Security

O V E R -T H E - A I R ( O TA ) D E V I C E M A N A G E M E N TReduce your total cost of operations & increase security - with the ability to instantly deploy software updates & monitor/disable devices

I N T ’ L & D O M E S T I C S U P P O R TTravel the world with no worries and stay connected with support for international and domestic travelers

B U S I N E S S C A R E M A N A G E RAvalon’s dedicated Business Care Manager ensures your wireless program operates smoothly

M o b i l e C a r e S M S e r v i c e & H e l p D e s k S o l u t i o n sC h o o s e t h e s o l u t i o n s t h a t a l i g n w i t h y o u r n e e d s a n d b u s i n e s s g o a l s

A v a l o n G l o b a l S o l u t i o n s | 3 2 W i n e S t r e e t | H a m p t o n , V A | 2 3 6 6 9 | 7 5 7 . 7 2 7 . 9 7 4 2w w w . A v a l o n G l o b a l S o l u t i o n s . c o m

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Global Solut ions

Please contact us to schedule a date/time that works best to discuss AGS’ value added solutions. In 15-20 minutes we can provide a thorough overview on AGS’ services/solutions and how we can drive down costs, increase efficiencies in your enterprise and determine what areas to address first.

FURTHER INFORMATIONFor further information, please contact Avalon Global Solutions, Inc. by calling 757-727-9742 or emailing us at info@avalon-gs.com