barnard joined

‘ I n d i v i d u a l c a r e i s o u r c o n c e r n ’

F e e l s o a t h o m e

Thank you for your interest in our Care Homes...

As�owner�and�Chairman�of�theHadrian�Healthcare�Group,�I�amextremely�proud�of�the�reputation�wehave�gained�for�being�the�North’spremier�provider�of�elderlyaccommodation�and�care�services.

I�am�passionate�about�ourcommitment�to�excellence�and�ouraim�is�always�to�provide�personcentred�and�compassionate�carewithin�a�luxurious,�carefully�designed,homely�setting.

We�focus�on�preserving�elderlyclients’�dignity,�as�well�as�allowingresidents�to�be�as�independent�aspossible.�

We�will�work�together�with�residentsand�families�to�ensure�that�all�of�ourresidents�continue�to�get�the�best�outof�their�life�and�to�do�that�we�willprovide�a�tailored�plan�of�assistanceand�care�within�a�stimulating�andhomely�environment.

Please�feel�free�to�call�and�visit�any�ofour�Homes�at�any�time�and�see�foryourself�why�we�are�the�number�onecare�provider�-�I�promise�you�won’t�bedisappointed!

Welcome�to�Hadrian�Healthcare...

Ian Watson

Chairman

Hadrian�Healthcare�Group

Deciding�to�move...I�know�only�too�well�of�the�difficultand�emotional�decisions�involved�forevery�person�and�their�family�whenconsidering�moving�to�a�new�home.

Let�me�assure�you�that�most�peoplefind�that�they�settle�into�their�newhome�with�us�very�quickly�and�inmost�cases�their�quality�of�lifeimproves�with�such�a�move.

Those�who�may�have�felt�isolated�canenjoy�companionship�and�those�whohave�been�struggling�to�copepreviously�can�find�a�new�level�ofindependence.

Our�Home�Manager�and�staff�will�giveevery�client�and�their�family�all�of�thesupport�they�need,�both�in�emotionaland�practical�terms�when�consideringor�indeed�making�such�a�move.

We�recognise�that�everyone�is�anindividual�and�should�be�treated�assuch.�To�achieve�this�personalisation,our�care�is�based�around�a�personcentred�Care�Plan�tailored�to�theexact�needs�of�the�resident�and�theirfamily.

We�want�our�residents�to�feel�verymuch�at�home�and�we�encourageresidents�to�maintain�theirindependence�and�where�possible,lead�a�full�and�active�lifestyle�whilstalways�being�reassured�that�supportand�help�is�available�when�required.

Please�don’t�forget�our�HomeManagers�and�Customer�ServiceManagers�are�always�available�tospend�time�with�you�and�your�family-�come�and�see�us�at�anytime!

Penny Macnair

Operations Director

Hadrian�Healthcare�Group

Features in a Hadrian CareHome can include:

� Large�and�spacious�furnishedsuites�complete�with�privatebathroom�facilities.

� Certain�premier�suitesincorporate�larger�living�spacewith�fitted�furniture,�a�fridge�and�afront�door�with�access�to�a�privategarden�and�patio.

� Dedicated�Hairdressing�andBeauty�Salon�within�every�Home.

� Many�Homes�offer�residentstheir�own�Shop�and�Café�facility.

� A�Cinema�room�and�Ballroomare�available�in�certain�Homes.

� Internet�access�for�all�residents.

� Library�rooms.

� Dining/Bistro�including�facilitiesfor�residents�and�visitors�to�maketheir�own�refreshments.

� Landscaped�gardens�withprivate�seating�areas,�raisedplanting�beds�and�water�features.

Whilst every Hadrian Home has itsown unique design and identitythere are certain aspects of ourcare and accommodation that weseek to ensure are provided to allof our clients:

Accommodation

All�Hadrian�Health�Care�Homesprovide�modern�purpose�builtaccommodation�in�comfortable,homely�and�luxurious�surroundings.�

Location

All�of�our�homes�are�in�prominentresidential�locations�in�the�centre�of�community�life,�close�to�localamenities.

Living�a�Hadrian�Lifestyle...

Finest Food

� Our�resident�chefs�create�a�widerange�of�balanced,�nutritious�dishesprepared�daily�using�the�finestproduce�that�our�residents�can�enjoyin�our�elegant�dining�rooms�andbistros.

� Our�chefs�work�hard�to�ensure�allclients�individual�preferences�areunderstood�and�catered�for.

� Light�refreshments�are�available�toresidents�and�visitors�at�all�times�fromthe�refreshment�serveries�availablewithin�the�home.

Social Activities

Be�as�busy�as�you�want�to�be!�Our�full�time�Activities�Co-ordinatorsare�dedicated�solely�for�the�purposeof�ensuring�all�clients�can�preserveand�develop�their�individual�andgroup�interests�both�within�andoutside�the�Home.

Care

Our�whole�care�philosophy�is�basedupon�a�‘person-centred’�approach.Every�person�is�an�individual�and�it’sup�to�us�to�understand�the�needs�andpersonality�of�every�one�of�ourresidents�and�to�ensure�the�supportand�care�they�receive�meets�all�oftheir�needs�and�aspirations.

Every Home, and we as aGroup, have a robust QualityAssurance Policy whichmeans our standards in everyarea are constantly underreview and check - thisincludes regular forums, bothformal and informal, whereresidents and relatives canfeedback to us, confidentiallyor otherwise, their views onthe service we provide - andhow we can improve.

Talk�to�us...

Our Manor Houses cater for themost discerning of individuals.

They�are�typically�located�in�highervalue�locations�and�make�availablecertain�premium�features�to�clients�atan�additional�cost.�

All�suites�include�fitted�furniture�andoffer�larger�living�spaces�to�eachresident.�

With�larger�private�bathrooms�andcommunal�facilities�which�includecafés,�a�bar�area�and�shop,�the�ManorHouses�offer�that�little�bit�‘extra’.

Manor�House�Living...

“Five Star accommodation

and care for the

discerning elderly client”

Residential Care

Clients�typically�enjoy�the�kind�ofindependence�they�desire�whilsthaving�the�comfort�of�knowing�24hour�care�is�available�to�provide�thehelp�and�support�they�may�need�atany�time�of�the�day.

Nursing Care

Clients�will�enjoy�the�benefit�ofqualified�nurses�being�on�hand�24hours�a�day�whilst�also�enjoying�thecomfort�of�living�in�a�non-institutedand�luxuriously�appointed�homelyenvironment.

Dementia Care

We�recognise�the�special�needs�ofpeople�with�dementia�and�othermemory�impairments,�at�all�levels.

Our�‘Chesters’�accommodation�isspecifically�designed�to�provide�suchclients�with�surroundings�that�arehomely,�safe�and�stimulating.

Our�staff�at�‘Chesters’�are�speciallytrained�to�help�manage�the�uniqueneeds�of�residents�suffering�fromvarying�degrees�of�dementia�and�atall�times�ensuring�our�care�deliveryremains�person�centred.

Respite Care

Respite�care�is�helpful�for�individualswho�need�a�short�break�away�fromtheir�home.�

Alternatively,�they�may�be�uncertainabout�moving�into�a�care�homepermanently�or�requireconvalescence�following�hospitaltreatment.

We�will�always�seek�to�accommodatethese�needs�and�be�as�flexible�aspeople�require�in�terms�of�length�ofstay�and�ensuring�all�of�their�needsand�expectations�are�met�during�their�stay.

Complete�Care...

Hadrian�Offices��·��6�Bankside��·��The�Watermark��·��Gateshead��·��NE11�9SY

Telephone: 0191 460 5219

Fax:�0191�460�5217��·��Email:�headoffice@hhcare.co.uk��·��Website:�www.hadrianhealthcare.co.uk

‘ I n d i v i d u a l c a r e i s o u r c o n c e r n ’

The Manor HouseB a r n a r d C a s t l e

‘ I n d i v i d u a l c a r e i s o u r c o n c e r n ’

the Manor House atBarnard Castle seeks toprovide five staraccommodation and carefor its residents.

Most importantly, every resident isrecognised as an individual and assuch we guarantee to provide thehighest standard of person centredcare to every client.

This beautiful purpose-built houseoffers clients a unique level ofcomfort and luxury and includes allthe following features:

� A beautifully spacious and wellappointed interior, helping tocreate a feeling of luxuriousnesswithin a homely and domesticsetting

� All clients enjoy very spaciousprivate rooms with en-suite facilities

� Premium accommodation withprivate front door and garden area,is available for clients requiringlarger living space

� Social ‘hub’ areas whererefreshments are available forresidents and visitors to enjoy attheir convenience

� Internet access for all residents,including internet corner

� Private shopping and tea room

� Hairdressing and beauty salon

� Library room

� Dining/Bistros with varied dailymenu choices

� Large landscaped gardens withprivate seating areas, water features,greenhouse and raised plantingareas for residents’ use andenjoyment

all the above facilities are furtherenhanced when incorporated inour resident focused social eventsprogramme.

The Manor HouseB a r n a r d C a s t l e

residential Care

In our ‘Teesdale’ Suite, clientstypically enjoy the kind ofindependence they desire whilsthaving the comfort of knowing 24hour care is available to provide thehelp and support they may need atany time of the day.

nursing Care

In the ‘Bowes’ Suite, clients willenjoy the benefit of qualifiednurses being on hand 24 hours aday whilst also enjoying thecomfort of living in a non-institutedand luxuriously appointed homelyenvironment.

dementia Care

We recognise the special needs ofpeople with dementia and othermemory impairments, at all levels.

Our single storey ‘Chesters’accommodation has beenspecifically designed to providesuch clients with surroundings thatare homely, safe and stimulating.

Our staff at ‘Chesters’ are speciallytrained to help manage the uniqueneeds of residents suffering fromvarying degrees of dementia andat all times ensuring our caredelivery remains person centred.

Complete Care

Call 01833 630 555 for moredetails on ‘Manor House living’ at Barnard Castle...

The Manor HouseB a r n a r d C a s t l e

The Manor House • John Street • Barnard Castle • County Durham • DL12 8ET

Telephone: 01833 630 555

Fax: 01833 630 666 • Email: themanorhousebc@hhcare.co.uk • Website: www.hadrianhealthcare.co.ukRegistered by the Care Quality Commission.