bawinile listening and speaking skills
Post on 29-Oct-2014
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Bawinile Mafantisi Ntuli201232300LISTENING AND SPEAKING
Importance Of Listening
Listening is the most frequent, perhaps the most important type of on-the-job communication.
Listening on the job is not only frequent, it is very important as well.
Listening can improve work quality & boost productivity. Poor listening leads to innumerable mistakes because of which letters have to be retyped, meetings rescheduled, shipments rerouted.
Four Steps of Listening
The listener simply attends to the speaker to hear the message.
This depends on the listener’s vocabulary, knowledge, experience and so on.
At this stage the listener decides what to do with the received information.
The listener’s response to the message may be in words or in body language
Types Of Listening
Active listening Selective listening Emphatic listening Ignoring listening
Guidelines to speaking and Listening
Four Major FactorsThe speaker
Types Of Speaking
Imitative
Intensive
Responsive
Transactional
Interpersonal
extensive
Guidelines to speaking and listening
Four Major Factors The Speaker
Guidelines to speaking and Listening and Speaking Cont.……
The Listener
Guidelines to speaking and Listening and Speaking Cont.……
The Message
Guidelines to speaking and Listening and Speaking Cont.……
The Delivery
Tips For Speakers
Know what you want to say Be direct to the point Speak at a moderate pace Look at the listener in the eye
References
By EstefiCabreraMorales
By: Anandlihanar
By: Khun Khru
By : Baislrm
By: Asaviski
By: Manzaneque
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