becoming a 21st century leader - dr. pamela rutledge

Becoming a 21st Century Leader

Pamela Rutledge, PhD, MBA

Massachusetts School of Professional PsychologyPsyD Program, Leadership Psychology

October 2012

Leadership is about human interaction

Technology has rewired interaction

Mass Media Model: One to Many

Network Model: Many to Many

Impact: Structural & Experiential

Interactive ⌘ On-Demand ⌫ Asynchronous ⌥ Broad Access

New Experiences New Mental Models

Society-wide expectations: participation, voice, collaboration, and connection.

Results: increased empathy, social capital, and efficacy beliefs.

Changing Roles and Uses

Old Game + New Rules = Cognitive Dissonance

• New is different• Different is scary• Adaptation takes effort• Willingness to change

History is Full of Moral Panics Over Change

Socrates

People will forget how to use their memories

if they can write things down

John Phillips Sousa

Because of the gramophone, our vocal cords will

shrivel up

1930s Radio

Parents beware: The compelling excitement of the loudspeaker disturbs the balance of excitable minds

Now

Humans Crave Certainty: What We Know Feels Safe

Why Does Resistance to Change Matter?

Drives distance between ‘generations’

Becomes embedded in public policy

Biases research

Ignores the complexity of the environment

Diverts resources away from real problems and more effective interventions

The New Normal: Shifting Locus of Control

The New Normal: Creative Participation

The New Normal: Civic Engagement

The New Normal: Individual Philanthropy

The New Normal: Collaborative Management

Conflicting Models And Assumptions

Leadership

Management

Social Environment (Stakeholders)

“Reality” Conflicts with Models & Assumptions

Blending boundaries online and offline Marketing, sales, customer service,

workforce

More mobile means more autonomy Increased celebration of local Shifting affiliations

Increasing global awareness

Flattening hierarchies Respect, authenticity, and transparency New business models

Conscious

Emotional Brain

Reptilian Brain

Subconscious

New Brain

Triune Brain Theory

Sight

Sound

Taste

Smell

Touch

90% of Decisions, 10% of Brain

Nature: the old brain

EMOTIONS SENSES IMAGES GAINPAIN MOVEMENT REWARDS YOU

CONFIDENCE LOGICAL FEEDBACK VALIDATION PARTICIPATION

Nurture: the new brain

Communicating Vision: Narrative

Stories engage emotion

Tap existing metaphors

Create collective meaning

Transmit culture

Identify goals and vision

Expose misalignments

Emotional Intelligence

• Self-Awareness• Self-Regulation• Motivation• Empathy• Social Skill

Course Topics Overview

Vital Engagement

Acquiring Professional Capacity

Building a Career

Finding a Voice

Sharing the Vision

Resilience and Renewal

Overcoming Barriers

Leading an Integrated Life

Becoming a 21st Century Leader

Pamela Rutledge, PhD, MBAPam_Rutledge@mapp.edu

203-253-3824