bos2015 kristine woolsey - solve the right problem

Solve the Right Problem

workplace strategy that worksYou will participate!

You get a chance to think/write at slides 5 and 14.

The slides go fast! Be ready.

Even though this is a lightning talk

KristineWoolsey.com Behavioral Strategy

TheClearing.com Senior Principal workplace strategy thru September 2015

MAYA.com Director of Creative Environments beginning starting October 2015

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is to eliminate coercion: to apply controls by

changing the environment

that benefits everyone.B. F. Skinner

in such a way as

to reinforcethe kind of

behavior

The ideal of behaviorism ““

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Enacted Result

strategies, systems, and structures.

Desired Objective

strategies, systems, and structures.

C U

L

T

U

R E

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“Diversity beats IQ for creative problem solv-ing every time”

Scott Page, Professor, Researcher

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12,000 employees x 5 min lost productivityeffective loss of 135 employees

technology

individual humanprod

uctiv

ity

time things you can do

peop

le y

ou

know

Engineering Serendipity at Apple:

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Community:1. Membership

2. Mutual dependency

3. Reinforcement

4. Shared experiences

Atlassian Portal

Co-Merge Coworking Beasley Law Firm

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Community:1. Membership

2. Mutual dependency

3. Reinforcement

4. Shared

experiences

Appointment Plus

Sony North America

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PCA SkinExisting view and proposed workstation layout

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Physical space creates groupLowered panels creates connectionCompensation reinforces groupRearranging increases learningCommon break allows relationships

2006-2012

Employees increased 61%Global Distribution 100%Training time down 31%

Revenue up

78.99%

PCA Skin – new break-room

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XXX

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kristinewoolsey.com Behavioral Strategy

MAYA.com Human Centered Design

TheClearing.com People Change and Leadership