bpm journey in the lego group - lean...

[Insert Date, Version, Document Owner, Total Page Number] ©2014 The LEGO Group l

by Anette Falk Bøgebjerg

BPM journey in the LEGO Group

2.55

2.86

1.09

0.78

4.70

4.42

8.02

11.93 6.31 5.78 0.18 0.37 5.98 6.49 12.13

7.33

6.21

6.73

8.83

9.1 9.6 11.36

TIP: You can change the layout of the slide. Choose the slide in the slide overview, in the left panel, right click on the slide – go to ‘Layouts’ and pick the design you prefer. Agenda

•  About the LEGO Group

•  BPM journey and background

•  Process documentation as a foundation for continuous improvement

•  Process ownership

•  Learnings

©2014 The LEGO Group Page 2

2.55

2.86

1.09

0.78

4.70

4.42

8.02

11.93 6.31 5.78 0.18 0.37 5.98 6.49 12.13

7.33

6.21

6.73

8.83

9.1 9.6 11.36

TIP: You can change the layout of the slide. Choose the slide in the slide overview, in the left panel, right click on the slide – go to ‘Layouts’ and pick the design you prefer.

The LEGO Group in key figures

©2012 The LEGO Group Page 3

2.55

2.86

1.09

0.78

4.70

4.42

8.02

11.93 6.31 5.78 0.18 0.37 5.98 6.49 12.13

7.33

6.21

6.73

8.83

9.1 9.6 11.36

TIP: You can change the layout of the slide. Choose the slide in the slide overview, in the left panel, right click on the slide – go to ‘Layouts’ and pick the design you prefer.

Fun facts

©2012 The LEGO Group Page 4

2.55

2.86

1.09

0.78

4.70

4.42

8.02

11.93 6.31 5.78 0.18 0.37 5.98 6.49 12.13

7.33

6.21

6.73

8.83

9.1 9.6 11.36

TIP: You can change the layout of the slide. Choose the slide in the slide overview, in the left panel, right click on the slide – go to ‘Layouts’ and pick the design you prefer.

©2011 The LEGO Group Page 5

Journey for process documentation

Sharing the vision for process documentation

©2011 The LEGO Group Page 6

How to structure process dococumentation in a consistent way across the organization

©2011 The LEGO Group Page 7

Process stream 1-5

©2012 The LEGO Group Page 8

Process stream 6-14

©2012 The LEGO Group Page 9

©2012 The LEGO Group Page 10

Process life cycle

Process owner responsibilities

©2012 The LEGO Group Page 11

LEGO Excellence roadmap

©2012 The LEGO Group Page 12

Learnings

©2012 The LEGO Group Page 13

•  Anchoring and support from top management

•  Process experts and process modeling experts appointed to help the business

•  Communication material which focuses on the value of process documentation seen from the business point of view

•  User-friendly IT tool where the documentation can be maintained and presented in a uniform way and user friendly way

•  One set of global conventions for process documentation

And finally, persistence, persistence AND persistence

Benefits

©2012 The LEGO Group Page 14

From a strategic context:

•  More agility to enter new businesses

•  Enable business model innovation and transformation with business process

optimization and innovation

•  Support of ISO certification

From an organizational context:

•  Better information sharing and collaboration across the LEGO Group

•  Improved organization agility and flexibility

•  Bridge geographically dispersed employees

From a process context:

•  Increased process efficiency/productivity

•  Ability to re-use processes

•  Foundation for continuous process improvement

•  Capture the value of a global process approach

Thank  you