business etiquette conference
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7/30/2019 Business Etiquette Conference
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By: Joseline CentenoDavid García
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In a formal situation
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Colegio San Gabriel de la Dolorosa
Good and Bad Manners at Work
By: Maydelin Del Cid and
Maricarmen González
Teacher: Flor Pinzón de Ríos
2012
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Good and Bad Manners at Work
Good Manners:
Be Friendly: A Works place is not a social club, but nobody
expects you to act like robots isolated from each other. There are
always opportunities during breaks at the beginning and end
of the day to chat friendly.
Be Helpful: In the working life, almost always we work with
others, and depend on them as much as they depend on us.
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Be Responsible : Of course that you are responsible in duties
and play the best we can, but also has other duties: to welcomenew comers to the group and help keep the team spirit.
Be Consideration: Avoid habits or activities that distract or
annoy others like example: family, messages ,extremely, out
going , gossips, eavesdroppers, the office to casanovas,
wolverines, the bullies, the music fans, those who dress badly,small traders, etc.
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Be cheerful: Since you spend a third of your life at work, you
better be happy in it. Of course not all jobs are interesting and
significant, but Little is gained if one begins to grumble.
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Bad manners:
Lack of punctuality : We ignore this rule in Panama, where
they often do not even know precisely how long it will last for an
interview or meeting.
Speaking: One of the greatest and is one of the most requested
courses and ceremonial protocol.
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Written composition: there are secretaries of senior executives
who do not know how to answer a mail or note that a boss can
not make a compromise. It is a very serious, since we are talking
bussines. We can not afford to not knowingt how to write
correctly a text.
Informality in the treament or lack of tact: Greet with a kiss,
being on one to one basis with because you are female, and make
a gift in the midst of a negotiation are common mistakes.
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The limits on a business conversation: After closing an
operation, do not talk more about it. One word can ruin it.
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By: Joseph Herrera
Business Etiquette
in other Cultures
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The customs, countries and
businesses.
The behavior and manners, but tend to befairly universal and common component in allcountries, there are certain customs,traditions and ways that differentiate one
country from others, which are determiningfactors when moving in society, influencingthebehavior of its inhabitants.
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PERFORMANCE BASICS OF BUSINESS
Persuade our partners using our good education andour valid reasons is a process. In this process wedistinguish these points of great importance:
1. Trust.
We need to establish a solid foundation, creating a friendlyand pleasant to trust in ourselves and in our proposals. We mustthank and be grateful. One must know howentertaining and treatour partners with the best ways.
2. Listen.
We must know our ideas, but we must also learn to listen toour partners. It's so goodspeaking and listening.
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Effective negotiation. 1. We negotiate to reach an agreement.
2. The single agreement is the one that convinces bothparties.
3. Negotiation is based on the differences toconvergence.
4. The most valid agreement is one that is true.
5. Trading has its own rhythm. Trying to force it, can bea mistake.
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EXAMPLE OF BUSINESS
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Thank You
Good afternoon
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Greetings in Japan arevery formal andritualized.
wait to be introduced.
A foreign visitor may bowthe head slightly, since noone expects foreigners togenerally understand thesubtle nuances of bowing.
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On the rare occasionyou are invited to aJapanese house.
Remove your shoesbefore entering and put
on the slippers left at thedoorway.
Unless you have beentold the event is casual,dress as if you were
going into the office.
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Japanese understand that it is very difficult for foreigners to workin Japan.
They will not expect you to speak or read Japanese, or be conversantwith their strict cultural nuances and protocol.
Mistakes are allowed as long as genuine respect is shown at alltimes.
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The Japanese prefer to dobusiness on the basis ofpersonal relationships sobeing introduced orrecommended by someone
who already has a goodrelationship with thecompany is extremelyhelpful
One way to build and
maintain relationships iswith greetings / seasonalcards
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It is best to telephone for anappointment rather thansend a letter, fax or email.
Punctuality is important.Since this is a groupsociety, even if you thinkyou will be meeting one person, be prepared for a
group meeting.
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Business attire is conservative. Men should wear dark-coloured, conservative businesssuits.
Women should dress conservatively.
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Business cards areexchangedconstantly andwith greatceremony.
Invest in qualitycards.
Always keep thanin pristinecondition.
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Greetings are formal and the oldest person is always greetedfirst.
Many Chinese will look towards the ground when greetingsomeone.
Address the person by an honorific title and their surname.
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The Chinese prefer to
entertain in public placesrather than in their homes,especially whenentertaining foreigners.
If you are invited to their
house, consider it a greathonour
Arrive on time.
Remove your shoes beforeentering the house.
Learn to use chopsticks
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Appointments arenecessary and, if
possible, should bemade between one-to-two months inadvance, preferably inwriting.
You should arrive at
meetings on time orslightly early. TheChinese viewpunctuality as avirtue. Arriving late isan insult and could
negatively affect yourrelationship
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Only senior members ofthe negotiating team will
speak. Designate the mostsenior person in yourgroup as your spokesmanfor the introductoryfunctions.
Chinese are non-confrontational. Theywill not overtly say 'no',they will say 'they will
think about it' or 'theywill see'.
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Business attire is conservative and unpretentious.
Men should wear dark coloured, conservativebusiness suits.Women should wear conservative business suits ordresses with a high neckline.Women should wear flat shoes or shoes with verylow heels.
Bright colours should be avoided.
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Business cards are exchanged after the initial introduction.
. Have one side of your business card translated into Chinese usingsimplified Chinese characters that are printed in gold ink since goldis an auspicious colour.
Examine a business card before putting it on the table next to you orin a business card case.
Never write on someone's card unless so directed
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Business Etiquette in London and
New York
By:
Maybelline Ruiz andAlejandra Cuevas
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Business Etiquette
• The Customs of the city are tailored to the modern city, a
tradition very similar to that experienced in New York, as
working hours are extended according to the companies.
• The clothing of the business and personal etiquette is, men
in suits and ties and women depending on the company.
• Meetings are a bit more relaxed and people are often called
by their first name in the second presentation.
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Business Etiquette in London
• The official office hours are Monday to Friday from 9:30to 9:00 or 5:00 or 5:30, but in practice, many companiesare working more hours.
•Today there is more emphasis on hard work and longworking hours.
• Some older firms may be very formal, but the meetingsusually have a very relaxed ambience and often uses thefirst name after the previews.
• The dress code for men is usually a suit and tie and for women varies greatly depending on the company shifts tothe informal sectors of new technologies.
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Business Etiquette in New York
• New Yorkers tend to be less formal than Europeans often
target people by first name.
• Punctuality at meetings and business appointments is a
general rule.
• The office hours are usually Monday to Friday 9:00 to
5:30.
• Business Meetings often take place during breakfast,
lunch, breakfast or lunch.
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Thanks
For Your Attention
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The Handshake is a common form of greeting
First name are reserved for family and close friends
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Mutual trust and respect are requiered to get things done.
Its always a good idea to learn a few key phrases, since it demostrate an interestin along-term relationship.
in bisiness, the french often appear extremly direct because they are not afrais of
asking probing questions.
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Appointments are necessary and should be made at least 2 weeks in advance.
Do not try to schedule meetings during july or august, as this is a commonvacation period.
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Business dress is understated and stylish.
Men should wear dark-coloured, consevative bussines suits for the initial meeting.
Women should wear either business suits elegant dresses in soft colours.
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French business cards are often a bit larger than in a many other countries.
Have the other side of your business card translated to french.
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Australians are not very formal so greeting are casual and
relaxed
A handshake and smile suffices
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Australians are very
direct in the way
they communicate .
They ofeten usecolorful language
that would be
unthinkable in
other countries
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Appointment are
necessary prsent
your business
case whit facts
and figures
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Business dress is
conservative
Men should weara dark coloured
Women should
wear a smart
dress
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Business cards are exchanged at the initial
introduccion whitout formal ritual
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The main tips to write a good business letter
are:
style:keep all business letters formal in
style.this doesn´
t mean you should use longor uncommon words to express yourself.
humors: from a business etiquette
perspective it may be wise to avoid humors.
responding: good business letter etiquette
calls for letters to be responded to promptly.
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Be short: get to the point early and keep
your message short.
Be grammatical: always keep a good
grammar. Be right: get your facts right.
Be careful: remember that more than just a
friend could be reading it.
Be proactive: be proactive in asking the
receiver for a response.
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Thank you
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Business etiquette in
the middle eastBy michelle Rodriguez
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The Jews hanshake is usually a symbol of greeting
in the Middle East. The Arabs hugs and kissees are standard.
Also, Arab men often hold hands as a gesture of
friendship.
A Jews handshake, usually is a hand hold, withboth hands.
Hadshake
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The business card are in english, inthe other side are
Arabic.
Business Card
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If you are American, you will
find
a long meeting. They do not
have an specific hour.
In Turkey and Israel, they
aprecciated
the puctuallity, so the
meetings, often, start on time.
In a meeting, never say no
directly; it cause shame. Find
other way to express
disagreement
Meetings
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Go conservative with dark suit.
Business attaire
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Thaks you
In the Middles East hospitality simbolized
generosity , wealth and power, and sometime in
appears to be extravagant.
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By: Joseline CentenoDavid García
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¿WHAT IS ETIQUETTE FOR MOBILE PHONES?
Proper cellphone usage insocial and business settings
Book shops, libraries cinemas,
workship places prohibite their
use
Schools from U.S.A, Europe and
Canada prohibite mobile phones
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Avoid texting during a conversation
Always put your phone in silence mode
Don`t make calls or answer your phone in the
bathroom
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