business meets it webinar series - one storefront to rule them all

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Copyright © 2014, RES Software. All rights reserved. 0113

One Storefront To Rule Them All Effectively Managing IT Services

Episode 4:

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Copyright © 2014, RES Software. All rights reserved. 0113

YOUR

PRESENTER

Sean Donahue,

Chief Evangelist

@SeanDo40

#BusinessMeetsIT Ask your questions on Twitter for your

chance to win a $10 Amazon Gift Card!

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Today’s Agenda

Qualification for services

Services Mixology

It’s an on demand world

Adapt to survive? What about Adapt to comply?

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Are You Qualified?

• Evolution of Active Directory

• Beyond AD Groups

• What will you use?

*****Interactive Time*****

What IAM or HCR do you use?

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Identity Warehouse Data Sources

Collect Qualification Information from Identity Sources

• Authoritative

• Non-authoritative

People Identifiers & Attributes

• Determines Who the User is

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Classification

Data Connections

• Determines Who Should Have Access

Organizational Categories/Criterions

• Determines Why People Should Have Access

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Service Catalog

Complete List of Services

Configure Qualification

• Identity & Role

• Restrictions

• Dependencies

Services

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Deliver and Return Workflow

Workflow Triggers

• Manual (self service)

• Re-provision

• Automatic

Service Subscriptions

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See IT to Believe IT

Watch as we gracefully switch to a live demo

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Compliance and Security

Business Criteria Qualification

Minimize Over-consumerization

Manage Return of Services

Workspace Integration

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Life is On-Demand

What is On-Demand?

Self Service

• Banking

• Airline Tickets

• Gas / Petrol

• Groceries

“IT will stop being the gatekeeper and start becoming the shopkeeper.”

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See IT to Believe IT

Watch as we gracefully switch to a live demo

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Adapt or die

Context changes and so must services

• Time

• Geo Fence

• Device

• Access Type

• BSSID

• Role

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See IT to Believe IT

Watch as we gracefully switch to a live demo

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How Does RES ___ Work?

4 Operational Phases

6 Technical Steps

1 Continuous Cycle

Decision Delivery Usage Return

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What’s the word on the street?

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Copyright © 2014, RES Software. All rights reserved. 0113

Thank you!

…Questions?

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US!

Sean Donahue,

Chief Evangelist

@SeanDo40