business process re engineering

BUSINESS PROCESS REENGINEERING

Muhammad Asif Qureshi ACCA

THE NEW WORLD OF WORK

Company Logo

Work Units Change

• From Functional departments to Process teams• Process Team – unit that naturally falls together

to complete a whole piece of work – a process.• Kodak – project team to design a new camera.• IBM Credit – Each individual can shepherd an

entire deal.

Jobs Change

• From simple tasks to multi-dimensional work• Process team workers are collectively

responsible for the process result.• IBM Credit – Multidimensional work by

generalists.• Kodak – Lens designer in context of camera.

Jobs Change

• Unproductive work– Checking– Reconciling– Waiting– Monitoring– Tracking

Jobs Change

• Value-added work• Contribution to company• Highly compensated

• Raising the bar for entry into the workforce.

People’s Role Change

• From controlled to empowered• Authority to make decisions to complete the

process work.• IBM Credit & Kodak – Intrusive supervisors

and managers have no place.• Self-directing teams.

People’s Role Change

• Character– Self-starting?– Self-disciplined?– Motivated?

Job Preparation Changes

• From Training to Education• Emphasis shifted from “how” to “why”

• Colgate-Palmolive: Hiring 150 from 3000 candidates.

• Continued education to focus on changing environment.

Focus of Performance measures and Compensation shifts

• From Activity to Results

• Paid for their time?• Paid for value

• Compensated accordingly.

Advancement Criteria Change

• From Performance to Ability• Change; not reward

Values Change

• From Protective to Productive• Work for their customers; not bosses.

Values Change

• My boss pays my salary: For all the talk about serving customers, the real objective is to keep the boss happy.

• I’m just a cog in the wheel: My best strategy is to keep my head down and not make waves.

• The more direct reports I have , the more important I am: The one with the biggest empire wins.

• Tomorrow will be just like today: It always has been.

Values Change

• Customers pay all our salaries: I must do what it takes to please them.

• Every job in this company is essential and important: I do make a difference.

• Showing up is no accomplishment: I get paid for the value I create.

• The buck stops here: I must accept ownership of problems and get them solved.

Values Change

• I belong to a team: We fail or we succeed together.

• Nobody knows what tomorrow holds: Constant learning is part of my job.

Managers Change

• From Supervisors to Coaches

• Development of people and their skills.• Managers as mentors.

Organizational Structures Change

• From Hierarchical to Flat• Management layers not required

Executives Change

• From Scorekeepers to Leaders

The Business System Diamond

Conclusion

• Replacing the diamond.

QUESTIONS?